This feature is essential. Our firm frequently holds 3-way and 4-way conference calls with clients and staff, and without AI-generated notes for these calls, the feature does not serve its intended purpose for the most critical portions of our discussions.

### 🔑 Key Highlights to Share

**1. The Gap in Functionality**
- SMS logs currently only include metadata (e.g., sender, recipient, timestamp).
- Message content is excluded unless the account has access to Archiver.

**2. Limited Access to Archiver**
- Not all users or accounts are provisioned with Archiver.
- This creates an unequal experience and limits transparency for many users.
**3. Impact on Users** Without message content logs are less useful for:

- Compliance audits
- Internal reviews
- Troubleshooting communication issues
- Teams may struggle to verify what was actually communicated.

**4. Proposed Solution**
- Request to include SMS message content in downloadable logs.
- Alternatively, offer a lightweight version of Archiver or a new feature that enables message retrieval for all accounts.

**5. Community Benefit**
- More equitable access to communication data.
- Enhanced ability to monitor and manage SMS usage across teams.
- Strengthens trust and accountability in the platform.

I love the AI notes feature. However, my salespeople always add a consultant to the call (three-way call) once they get a prospect on the phone. Unfortunately, this terminates the AI notes feature which render it useless for the most important part of a call.

I have several customers where the use case is that a client calls into an agent, they add a 3rd leg (either due to an escalation or business requirement) and we no longer are capturing all of the information.

We need the ability for any call being captured by the AI Assistant to incorporate additional callers beyond just the 1st two.

This would be very helpful during phone interviews related to employee incidents, where documentation is necessary. Hope we get this going soon! Thank you

Requesting to add the AI Notes feature for conference calls with 3 or more individuals and/or transcript of the call. We get AI Notes up to adding the 3rd caller & then notes stop once a 3rd person is added to the call.

• What issues is this solving for? AI Notes in merged calls
• How will the feature help customer processes? It will help the customer take notes automatically between three or more parties.
• Who would benefit from it? RC users initiating the merged calls.
• How should it work? Taking notes automatically when calls are merged.