545 results found
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maximum caller wait time in queue
Want to have a feature to set the maximum caller wait time in queue for 5 seconds only because it is taking too long for the caller to be routed to voicemail.
5 votes -
Ability to manually forward the calls waiting in queue to voicemail
Ability to manually forward the calls waiting in queue to voicemail
6 votes -
block callers from dialing other extensions while waiting on queue
I would like to request a feature that allows us to block callers to jump to other queues by selecting a number at an inopportune moment
1 vote -
Feature Request : Allow to loop calls from 2 call queues continuously
Feature Request : Allow to loop calls from 2 call queues continuously
Details : at the moment when the calls are set up to loop between 2 call queues when it reaches a certain amount of times routed on the same queue it announces a error message then disconnects the call instead of continuing to loop the call between the call queues
Current behavior : when callers loop back multiple times on a call queue it announces a error message then disconnects the call
Brand : BT Business
1 vote -
Call waiting to apply on call queue members.
Call queue members to have call waiting enabled.
74 voteshttps://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US
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use the same number for user extension and call queue
Would like to have a user extension use the same/single number in a call queue. clients would like to call and text the same/single number
1 vote -
retrieving deleted voicemails from personal inbox and a call queue groups inbox in the RC Desktop app
ability to retrieve deleted voicemails from call queue groups and for each users inbox
6 votes -
Call queues can route differently when no agents signed in
It is strange that when no agents are currently signed into a call queue, that the call queue still just places callers on hold until the max wait time has been reached. It would be so much better if we had a routing option for when no agents are logged into or accepting calls from the call queue. The fact that there is no option to escape to voicemail makes this even worse, as the only option they have is to wait for the timer to expire.
Could we please get an option to handle call queue routing differently when…
4 votes -
Call park after timeout to get routed to a call queue
After 5 minutes or timeout park call instead of ringing the extension who put the call on park back should give an option to ring back a call queue or call group
4 votes -
Direct call from the extension send voicemail to call queue extensions
Ability to forward those direct voice messages to all extension to a call queue extension so they can one a one place to check it in that queue
5 votes -
Admin assigned as the call queue manager can assign the status of the members
Admin assigned as the call queue manager can assign the status of the members and can toggle the button for the members to receive or not to receive any calls.
No users on that call queue will be able to remove their selves on the queue and their status is available to accept queue calls1 vote -
Be able to see status messages of users so that if they use the Processing Call status we can see how long on average this takes
Be able to see status messages of users so that if they use the Processing Call status we can see how long on average this takes (as part of reporting)
1 vote -
Call Queue handling
I am looking to set up the following call routing configuration, which I was told is currently not possible:
I have a call queue with 3 members. When the main number is dialed, I want the phones of these 3 members to ring simultaneously for about 20-30 seconds. If the call is not answered within that time, I want the call to continue ringing on the same 3 members’ phones plus an additional 4 members’ phones, making a total of 7 phones ringing simultaneously. If no one answers after another 20-30 seconds, I want the call to go to the…
2 votes -
Enable to dismiss call in call queue
User can dismiss call queue calls and direct the caller to voicemail if they don't want to answer incoming call
2 votes -
Announcement after Ringing all extensions
The client wanted to have an announcement option that can say "If you know thew party's extension please dial now", after ringing all the extensions on the call queue.
1 vote -
Increase call queue limit
We've run into an issue, where there is an supposed call queue limit of 100 call queues? Can I ask if that can be increased for our company? We've recently migrated over to RingCentral, have have roughly 300 sites that would require a call queue for each.
4 votes -
Ability to receive incoming calls for two call queue with one incoming number.
Ability to receive incoming calls for two call queue with one incoming number.
1 vote -
Simulatious Rings "Phone Tree"
It would be nice to have the ability to set up a phone tree where we can have incoming calls ring 2 different users for 4 rings then once they don't answer it goes to a different 2 users for 4 rings, then auto attendant.
1 vote -
Create special Key code for call park
They can be able to Create special Key code for call park
4 votes -
Allow one full pass through a queue without a wait timer
We have small specialist teams of 3-6 for some call queues. Instead of a 30-60 second timer that repeats through the queue, a feature that would instead call each agent individually and end when the last agent passes/ignores the call without repeating the queue would be a great feature.
Currently, if all agents pass and there is still time left, the queue repeats until the timer ends. Choosing a specific number of passes (one or more) would help a lot for small queues/businesses.
1 vote
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