191 results found
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HUD for a Custom role users - Restrict extension search and visibility to the user’s assigned Site
Allow administrators to enable HUD for a custom role while limiting users to view and add only extensions that belong to their assigned Site/Multi-Site location, rather than the entire company directory. This would provide better separation between sites while still allowing HUD functionality for local supervisors and staff.
5 votes -
Enable Live Transcription for Supervisor-Barged Calls
Request: Add the ability for Live Transcription to remain available or automatically activate when a supervisor barges into an active call.
Use case: Supervisors currently use Barge to join an agent/customer conversation for assistance or coaching. Having Live Transcription available during the barged call would allow the supervisor to follow the conversation in real time and have the transcript accurately reflect the interaction, including the supervisor's participation.
4 votes -
Allow admins access to HUD on each user's setup
This way the admin can create the directory from the admin portal per user specifically with the option to use the folders set up.
Many users struggle with technology and asking them to create their own directories so they can access this very useful feature causes problems.
A template for the admins to create and then deploy based on the user type would also be useful with this feature.
7 votes -
T87W
Need presence feature enabled on the Yealink T87W. When a user is logged into their deskphone, we'd expect to see them as available in the RC app HUD display, but instead they're showing as offline (when idle)
Message from customer that can't use the T87Ws:
"That is one of the issues, but there is also a separate synchronization issue between the physical Yealink phone, the user’s extension, and the RingCentral app.
For example, the physical phone may be set to DND while the RingCentral app still shows the user as available, or the app may be set to DND while…
4 votes -
Option for Dedicated Call Monitoring Extension / Bypassing Presence and Direct Extension Dialing Limitations
Currently, call monitoring (barge, whisper, listen) relies heavily on either HUD/Presence key configurations on desk phones or DTMF star codes (*80). When a call is answered via call overflow, forwarding rules, or secondary extensions, attempting to monitor a user by pressing their Presence key or dialing their direct extension often fails—instead, the desk phone simply initiates a direct call to the target extension.
This causes significant confusion and frustration for supervisors and managers who expect to monitor active calls directly without triggering an unwanted outbound phone call to the agent.
2 votes -
Presence | Answering Call Set up
The customer has a user who has access to another user on their phone through the presence feature. So when the number of ext 1 rings, ext 2 can answer it. However they are looking for a way for extension 2 to answer the call but for the call to stay on extension 1's phone so extension 1 has the option to just pick up their phone and join the call.
2 votes -
Bulk Provisioning of DSS/Quick Access Keys on Yealink T57W
his procedure outlines the deployment of standardized quick access keys (Presence/BLF, speed dials, and line keys) across multiple Yealink T57W handsets. By modifying the master .cfg configuration file or utilizing the RingCentral Admin Portal template, administrators can push uniform key assignments to specific device groups simultaneously, bypassing manual desk-to-desk configuration.
3 votes -
Feature Request: Auto-Clear DND Status Upon User Logout
I am submitting this request on behalf of our customer, who would like an administrative setting to automatically clear a user's global "Do Not Disturb" (DND) status (resetting it to "Offline") when they log out of their RingEX applications. Currently, the persistent DND state causes confusion across their organization, as colleagues see logged-off users as "Do Not Disturb" instead of offline. This enhancement would allow administrators to opt out of the default DND persistence and disable it for specific users or the entire account.
2 votes -
Automatic Live Transcription for live call recording
Request: Add the ability for Live Transcription to remain available or automatically activate when a supervisor barges into an active call.
Use case: Supervisors currently use Barge to join an agent/customer conversation for assistance or coaching. Having Live Transcription available during the barged call would allow the supervisor to follow the conversation in real time and have the transcript accurately reflect the interaction, including the supervisor's participation.
2 votes -
View Missed Calls for Monitored Users in Call Monitoring Presence
Allow users with Call Monitoring permissions (e.g., assistants, supervisors, managers) to view missed calls and caller details for the extensions they are authorized to monitor directly within Call Monitoring Presence.
The customer uses Call Monitoring Presence to supervise and assist other users. When an assistant steps away from their desk, they would like to be able to review any missed calls received by the users they monitor and identify who called without requiring separate access methods or additional permission
2 votes -
RingOut Feature in Presence
Wants to make an outbound call using a different extension's desk phone as the private line/number. Should be a button on the phone itself since the user is an old man.
0 votes -
Add a special flair to inbound numbers that you personally outbound called in the last 7 days
Just to help people figure out if someone is returning a call since multiple people in the office juggle inbound calls. Have a special flair if a certain number that someone called is calling back in, have their Ringcentral popup show a special icon, showing that this is a call-back and not a call-in
1 vote -
Presence Feature for Shared Line
We would like to integrate the presence feature for our shared line extensions so that when a call is answered on Line A and placed on hold, it can be resumed on Line B, as this setup will help us maximize our limited licenses and improve our overall call handling efficiency for the business.
4 votes -
Need Public Parking in HUD
Need Public Parking in HUD
29 votes -
Sync RC App real time status/presence in HUD
Sync RC App real time status/presence in HUD
1 vote -
Sort the presence alpabethically
To have the capability to sort out the Presence alpabethically instread of manually dragging the presence key to sort the presence key in the admin portal
1 vote -
Option to Disable or Adjust Shared Line Hold Notification Beeping
Requesting an option for RingCentral administrators or users to disable, mute, or adjust the volume of the continuous beeping alert that occurs when a call is placed on hold on a shared/monitored line.
2 votes -
Enable Custom Key Layout (CKL) Support for Yealink T42S
Overview
We would like to request that RingCentral extend support for the Custom Key Layout (CKL) feature to the Yealink T42S desk phone model.Currently, newer models like the Yealink T43U fully support CKL, allowing administrators and users to easily configure custom keys (such as Paging, Speed Dial, Intercom, etc.) via the RingCentral Admin Portal. However, the Yealink T42S—which remains a widely deployed hardware model in our environment—currently lacks this capability, limiting our ability to standardize key layouts across our fleet.
Business Impact & Use Case
Feature Parity: The Yealink T42S is highly capable hardware, and adding CKL support would…2 votes -
Persistent Visibility: Display Active Caller Identity on HUD without Mouse Hover
The current Heads-up Display (HUD) design hides the identity of the person an extension is talking to until the user manually hovers their mouse over that specific extension.
I am requesting an option (or a "Compact vs. Detailed" view toggle) that allows the Caller ID/Name of the active call to be displayed directly on the HUD tile or line at all times while the extension is busy.
Use Case / Business Impact
Receptionist Efficiency: Receptionists and admins need to see at a glance if a manager is on a call with a high-priority client or an internal colleague without the…5 votes -
Ability to remove/unsync users in Failed status in microsoft Teams
If a user is enabled for Presence Sync and the sync fails, there does not appear to be an option in the Admin Portal to remove, clear, or unsync that user from the Presence Sync attempt. The only action available against a failed user is Sync.
For users in a Failed Presence Sync state, the Admin Portal should provide an option to Unsync, Remove, or Clear from Presence Sync, as successfully synced users can be unsynced.
This would allow admins to clear known failures and prevent the platform from repeatedly attempting to sync users that should no longer be part…
2 votes
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