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131 results found

  1. HUD List more compact

    Our old phone system had a simular feature as the HUD list and it was more compact so you could see more people in one glance and didn't have to scroll up and down to find people. I feel that it would be nice if we could make the names smaller so you can see more people at once instead of scrolling.

    8 votes
    Under Review  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  2. Option to Dock the HUD list

    I think it would be vary helpful to be able to dock the HUD list somewhere on your screen.

    7 votes
    Under Review  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  3. HUD columns

    Make the display of names appear in multiple columns for easier access. More like the Deskphone app.

    12 votes
    Implemented  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  4. Presence (or HUD) available on the RingCentral Mobile App so that I can answer a call on behalf of someone

    I am unable to answer phone calls on behalf of my manager when using the any of the mobile apps; it does not work on the 'RingCentral Phone' or 'RingCentral Unified'. I am working phone home and need to be able to answer calls on my mobile phone.

    35 votes
    Planned  ·  5 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  5. Transfer and Add feature in HUD on RC app

    On the RC phone app, while on an active call, when you hover over a user under the HUD, the Transfer and Add feature works under the HUD feature. You're able to transfer a call to another user and add another person to the call. However, on the RC app, the transfer feature in the HUD is not available. While on an active call, when you hover over a user under the HUD, there is only a phone icon that calls the user. The Transfer and Add option is on the dial pad itself, and you would need to type…

    5 votes
    Under Review  ·  1 comment  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  6. Ability to set meeting presence to DND rather than Meeting (and calls disrupt you)

    Customer would like when scheduling a meeting that the presence indicator can be automatically set to DND rather than in a meeting. When in a meeting calls can come through and disrupt the user which isn't a good experience.

    22 votes
    Under Review  ·  1 comment  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  7. Call control -- transfer calls by drag and drop

    The ability, once HUD is in place to control calls on a physical desk phone, primarily transfer calls by drag and drop. 8x8 and others already have this feature.

    15 votes
    Under Review  ·  3 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  8. Park Locations/Presence - split the enablement of "ringing of monitored lines" from the "ringing of private park locations"

    Currently, an admin who puts a boss's call in a park location immediately hears the ringing associated with the placement of the call on private park

    12 votes
    Under Review  ·  1 comment  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  9. Remove ability for users to place themselves into a DND state on RC Desktop app, Physical phones and RC Mobile...

    ...app (Android). So that State is removed completely from user view. Would like this to be programmable to advised user groups, rather than set at account level. Customer is a hotelier and do not want any of their onsite users to "accidentally" place themselves (or shared devices) into DND, as this would prevent incoming calls (business) coming into the location. Even with education system mis-use can still be achieved by the end user

    5 votes
    Under Review  ·  1 comment  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  10. Selective Ringing on monitored lines/park locations on hardphones (Similar to the Selective Ringing on HUD for softphones)

    5 votes
    Under Review  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  11. Allow admins to see and turn off users DND from ServiceWeb

    This will enhance usability and reduce false trouble calls

    5 votes
    Under Review  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?
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