766 results found
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Ability to DL image only in bulk via SMS
Ability to DL image only in bulk via SMS.
Would like to download multiple images I receive via text, in one click/bulk download instead of clicking each one separately.3 votes -
Streamline SMS Sending Workflow by Removing the Additional "Send" Confirmation Step
Users currently must click "Next" and then "Send" to transmit a text message. This two-step workflow is unintuitive and creates confusion, as users often expect the first button click to immediately send the message.
Problem Statement
When composing an SMS, users naturally assume that taking a deliberate action (clicking a button after finishing their message) will send the message. However, the current workflow requires a second confirmation click, which is not always obvious.As a result:
Users frequently believe their message has already been sent after clicking "Next."
Messages remain unsent when users navigate away from the conversation.
Time-sensitive communications…2 votes -
Company Workflow Builder - Auto replies are needed!
Company Workflow Builder - Auto replies are needed! As IT professional with over 50 branches that have SMS Booster. Each branch needs an Auto reply setup when new text comes in. This functions does not currently work for Main phones numbers of the branch which are set to SMS Booster.
So customer dont know who they are contacting nor the user that they are talking to that is working their text. I can not eve setup after hours auto reply.
So please can you get this working...
Thank you.1 vote -
SMS Registration for Brazil Phone Number
SMS Registration for Brazil Phone Number
1 vote -
Increase Retention Period for Shared Inbox
The current retention period for SMS in the shared inbox is set to 90 days. We would like to request an extension of this period to better accommodate our customers' needs, allowing for a longer retention duration.
If possible, align this with the regular SMS Retention policy.
4 votes -
retrieving deleted SMS
an option or feature to retrieve deleted SMS or older messages
31 votes -
Add an “In Progress” Tab for SMS Conversations
We run a busy company and rely heavily on SMS through the mobile app to communicate with our patients. It would be extremely helpful to add an “In Progress” tab alongside the existing “All” and “Unread” tabs.
This would allow us to flag SMS conversations that still require follow-up and quickly return to them until they are resolved.
Our SMS inbox receives a high volume of messages throughout the day. As new messages come in, active conversations can quickly get pushed down the inbox and unintentionally missed. We’ve noticed this happening with customers who are interested in purchasing a product,…
1 vote -
Suppress Email Notifications for Blocked Spam and Phishing SMS
- Eliminates Security Contradictions & Confusion
When an inbound text message contains confirmed malicious phishing infrastructure (such as a "Smishing" link), RingCentral’s carrier-layer security correctly drops the text to protect the client's endpoint apps. However, allowing the automated notification daemon to still send an email copy of that exact phishing message directly to the user's corporate inbox completely defeats the purpose of the initial block. It creates a massive security paradox that confuses end-users and generates unnecessary IT support tickets.
Reduces Corporate Phishing Attack Surfaces
By delivering the verbatim contents of a blocked phishing text via email—complete with the malicious URL—the…
2 votes -
manually send a SMS message to call waiting on the other line
If another call came in during an active call, I want to have a button that allows me to send an SMS message on the call waiting on the other line rather than holding the first line and then speaking to the second caller.
2 votes -
LINK COUNTER FOR SMS
Customer would like to have the ability to check how many people access or clicked the link within the day, link they are sending is about customer experience or feedback
1 vote -
Disable SMS account wide
Subject: Disable SMS for every number in our inventory
Description: I need SMS disabled for all 614 numbers in our inventory. would also like to request a new feature that allows us to do this directly in the admin center and not have to contact support3 votes -
tag
Tag SMS messages & Archive SMS messages PLEASE. I need to tag or group my SMS messages "new lead" "closed lead" "General Contractors" "painters" "framers" ALSO need to be able to archive messages that are old, We can not delete messages. They need to be archived but there is no option do disappear them
1 vote -
Add outgoing sound/ding notification for sent SMS in RingCentral App
Feature Description: I would like to request the addition of an audible notification (a "ding" or sound effect) when an SMS is successfully sent from the RingCentral app.
Use Case / Business Impact: The legacy RingCentral Phone app used to have this feature, and it provided immediate, helpful audio confirmation that a message went through. Currently, in the unified RingCentral app, there is only a visual cue. For users who send high-volume SMS or multitask while working, an audio confirmation ensures they know the message was sent successfully without needing to constantly stare at the chat window.
Desired Functionality: Add…
2 votes -
Display the dates of text communication
All text messages should display the dates of communication sent and received instead of just "Today" or "Yesterday" as it does now.
1 vote -
Ability to send and receive MMS (picture/video messaging) for Canadian phone numbers.
Ability to send and receive MMS (picture/video messaging) for Canadian phone numbers.
2 votes -
Option to reassign an already-assigned SMS conversation to another user.
In the RingCentral Shared Inbox feature, we need to have the option to reassign an already-assigned SMS conversation to another user. For example, an SMS came into the main company number, Ext 101 owned the conversation; however, Ext 102 wants to reassign the conversation by clicking the 'Assign to me' option or by clicking 'Unassigned' from the current owner.
1 vote -
Automated SMS for Calls Abandoned During IVR
A trigger for an IVR menu is needed to be used for automated workflow responses.
Currently, the only available workflow trigger that works with an IVR is Call Received.
However, when callers reach the IVR and hang up without selecting any key presses, the calls are not marked as missed. Instead, they are marked as accepted, which is why the Missed Call trigger is not applicable.
The disadvantage of using the Call Received trigger for an IVR menu workflow is that an SMS is sent immediately every time a caller reaches the IVR, even when the caller may simply hang…
1 vote -
Keep SMS in shared inbox for all users to see for Call Queue Booster
Keep SMS in shared inbox for all users to see for Call Queue Booster even after the SMS is seen by any user
1 vote -
SMS Signature
Ability have a signature at the end of every SMS so there is no need to type it in manually.
90 votes -
SMS usage threshold notification
Allow SMS usage threshold notifications (e.g., 80%, 90%, 100%) to be sent to selected users or all users who are consuming the SMS allowance, rather than only to the Super Admin.
1 vote
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