789 results found
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including contact information in text messages
Please add the ability to "pin" contact information at the bottom of text messages. This is critical when sending text messages outside office perimeters to ensure a solid company look and feel. Receivers will know this not a random text message.
1 vote -
Main number Support for SMS booster
It would be helpful if we can use the main number to receive and respond to SMS on our call queue. Since we have 4 users setup currently to receive these kind of SMS.
9 votes -
make it possible to organize templated text messages so they can be organized
Text message templates currently can't be organized. Please make it possible to organize and sort them by category. (ex. Follow up text day 1, follow up text day 2, follow up text day 3). Drop and drag to organize would be best!
1 vote -
Expand Toll-Free Number Registration Limit
Current Limitation:
The current toll-free SMS registration process limits the number of toll-free numbers that can be registered per account/business. Depending on the account configuration, the supported limit may range from one to five numbers, with the typical setup allowing one number per use case.Requested Enhancement:
Increase the maximum number of toll-free numbers that can be registered under a single account/business.Business Need:
Customers with multiple business units, locations, departments, or SMS use cases may require more than the current supported number limit. Increasing the registration limit would allow these customers to manage their toll-free SMS numbers more effectively…1 vote -
Filter Landline Number for SMS
It would be helpful to have an option to automatically filter out landline numbers or other non-SMS-capable recipients when sending individual or bulk text messages.
This feature would help ensure that text messages are sent only to SMS-enabled numbers, improving delivery success rates, reducing failed messages, and providing a better overall messaging experience.
2 votes -
Hi RingCentral Team! We have a feature request regarding the Shared Inbox. Currently, only replies to our main phone number are visible in
Hi RingCentral Team! We have a feature request regarding the Shared Inbox.
Currently, only replies to our main phone number are visible in the Shared Inbox. We also have another phone number that our team uses, but when customers reply to messages sent from that number, those replies are not showing in the Shared Inbox.
We would like replies to our other phone number to also appear in the Shared Inbox, just like replies to our main number.
This would allow our entire team to see and manage all customer conversations in one place, regardless of which of our phone…
1 vote -
Restore SMS History
After the recent Shared SMS update, all of my existing SMS message history across multiple extensions was suddenly wiped and is no longer accessible. Even after disabling Shared SMS, the previous conversation threads did not return. I am requesting a feature or capability that allows SMS history to be preserved or restored after enabling Shared SMS, or at least a way to retrieve the lost message history from the backend. This is important for maintaining communication records and ensuring continuity of business conversations.
3 votes -
Company Numbers & Extension Numbers Must be Enabled for Shared Inbox
Currently, company main numbers and numbers associated with site extensions, user extensions, and message-only extensions cannot be used with the shared inbox. We are requesting that this capability be enabled so that these numbers can utilize the shared inbox functionality.
10 votes -
SMS Roll Over
The SMS bundles should rollover.
2 votes -
pinned SMS conversation
Ability to pinned any existing SMS conversation in RingCentral app aside from the adding it as favorites.
1 vote -
Search Function for Text Messages
Submitting this feature request in behalf of our Partners. Currently we have the Search Function on Text messages. Though the current release would allow you to search the keyword, it would not locate the exact message when the keyword was sent but would only take you the thread with the contact. It would be helpful update this feature where when we search for a keyword and selected the thread result, it would take us to the exact text sent that has the keywords similar to the search function we have for Messages.
2 votes -
terrible messaging system
The messaging system is terrible. We have clients who rely on timely updates, and our messages are critical to keeping them informed. Unfortunately, many of our messages were never sent for reasons we still don't know.
As a result, several clients canceled their orders because they believed we weren't responding, providing updates, or taking care of their concerns. The messages simply were not delivered.
This issue has caused our company significant financial losses and has negatively impacted our reputation with customers. It's unacceptable for a messaging platform to fail in such a critical function.
This has been the worst communication…
2 votes -
MMS Feature for RingCentral AU
MMS Feature for RingCentral AU
1 vote -
2 votes
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SMS to be sent via email consisting the whole SMS message
The customer would like to have the entire body/content of SMS messages sent automatically forwarded to her via email.
Currently, the customer is aware that SMS activity can be monitored through the SMS Logs and Analytics within the RingCentral Admin Portal. We have educated the customer on these available options for tracking SMS activity.
However, the customer's specific requirement is to receive the complete SMS message body/content via email, rather than having to access the SMS Logs or Analytics to review the message details.
Requested Enhancement:
Add an option to configure email notifications for SMS messages that includes:The complete…
1 vote -
Send a text message to phone calls that do not leave a voicemail as a form to follow up on the miss call.
When you receive a phone call from a stranger and they DO NOT leave a Voicemail, it would be nice to have an automated system in place to text that number with a message like.
Hi, this is XXXXX with XXXXXXXX. I noticed I missed your call. If I can help, please reply to this text, give me a call back, or schedule a convenient time to meet through my website: www.XXXXXXXXXX.com. I look forward to speaking with you!
Essentially creating a rule for missed calls using text.
1 vote -
Control how fast text message sent out
Ability to control/set how fast text message sent out
7 votes -
Ability for AU DLs number to support SMS
Ability to convert AU digital line numbers for use as mobile numbers to support SMS/texting.
1 vote -
auto tagging
Disable Automatic Resolved Tagging & Retain Message History
Please add an option to disable the automatic "Resolved" tagging for SMS shared inboxes. Additionally, ensure that the conversation history is not removed from the message thread once a message is marked or handled. Users should be able to maintain a continuous view of the message history without it disappearing.
2 votes -
Preserve SMS Segment Count When Using Line Breaks
We would like to propose an enhancement to the SMS segment calculation by preventing line breaks from unnecessarily increasing the SMS segment count. Many users add line breaks to improve the readability and organization of their messages, but doing so can sometimes cause the message to exceed the character limit for a single SMS segment, resulting in additional charges. This behavior may lead to confusion and increased messaging costs, even when the message content remains essentially unchanged. By optimizing the way line breaks are handled during segment calculation, while ensuring compatibility with SMS encoding standards and message delivery across carriers,…
2 votes
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