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326 results found

  1. If someone calls our team and we dont pick up the phone, we can send them an automated text acknowledging that we are sory for not answering the phone or something long those lines

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  2. The capability to us AU number for whatsapp.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. Add a feature where you can text all the contacts in a group contact list, not as a group message, but individually. Also being able to add more then 10 to a bulk message (not as a group message) would be needed for this as well.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. there should be a send sms option in active dialpad so that the operator can send sms to the customer while on call with them instead of copying the number and sending a new sms from text tab.

    Use case: share quotes sms while on call with the customer so that they can take informed decision.

    2 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  5. Decline a incoming call with a text message sent to the caller

    39 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. Customer wanted to have a date indicator for the SMS he's receiving or sending on the RingCentral web browser.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. An option to delete a member on group chat for SMS -
    Currently the only option available for SMS is to delete a message from sender or receiver -
    but to delete a member of a group chat for SMS is not available

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. There should be an option to manually disable SMS on user's end once SMS notification is received.

    2 votes

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    1 comment  ·  SMS/Text  ·  Admin →
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  9. Feature to have Super Admin the ability to delete another user's SMS without logging in as that specific user.

    Example: From the Admin Portal, the Super Admin clicks the user extension, Super Admin will have direct access and log in as that user and then access the SMS via the users RC App to delete that users SMS

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  10. Allow ability to hide old conversations via text or archive them. Google voice has this feature.

    First I hide the messages so I can reply to more pressing issues and free up space but also organize our texts, for example I might have a conversation I cannot reply at this second but I read it, however once more texts start coming in from other customers it gets hidden.

    We need ability to hide but not delete the texts so when they are hidden, then they text again, it appears back on screen and all the old messages are still there…

    1 vote

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    2 comments  ·  SMS/Text  ·  Admin →
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  11. 1)Add a feature such that after a particular time(work hours) we should stop receiving notification alert on mobile app.
    We cant do that from mobile settings as it will stop all notifications.

    2) Schedule a message so that it can be sent later also

    3)After working hours by default my status change from active to inactive

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. Text messages from Google Voice nos. is not showing in the group conversation in the RingCentral app but instead its showing in a separate thread for the said number. I need to be able to receive messages from google vocie nos. on the same group thread and not on a separated thread for google vocie

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  13. The ability to integrate Twilio to RingCentral for SMS in Australia and possibility to send SMS to our leads from RingCentral using a Twilio number.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  14. have the sms enabled for international numbers

    17 votes

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    Planned  ·  3 comments  ·  SMS/Text  ·  Admin →
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  15. Sharing of SMS allotment with other users so that the allotted SMS in the account can be maximize

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. I would like to request a feature that would allow me to translate text messages. I am English speaking and I work with a lot of Spanish speaking sub contractors. I spend a lot of time copying and paste back and forth from RingCentral to Google Translate in order to translate text messages. I

    I would like the ability to translate messages to me to English and then to be able to translate English messages to Spanish before sending.

    I think it would best if when the translation is complete it would display both languages at the same time. I…

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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    • for the use case, i have several people that are forced to use personal cell phones to receive security codes and need it to be on work accounts. I am hoping RingCentral can accomodate
    1 vote

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  17. Custom Role for non-super admin role to assign SMS automator to other users

    2 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  18. We need to send larger pdf documents via text. Our prior provider automatically converted files to a clickable link when we dropped them in the text message. This avoids the need to support sending multiple file types and avoid size limitations of sms.

    1 vote

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  19. I love the new template feature in text messaging, but it would be even more fantastic if we could upload files into the templates.

    1 vote

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