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  1. Instead of selective SMS registration for users, if would be nice to have RingCentral allow admins to be able to include all numbers to register for SMS, especially for company that has more than 50 or even thousands of users.

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  2. SMS opt out report | Replying STOP from their SMS

    • have a total number from reports who opt out the message via SMS

    2 votes

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  3. It would be essential to have a time stamp on each received and sent sms. So that it would be easier to trace the sms being sent and received on the Mobile App.

    2 votes

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  4. So I actually there is no trigger for whenever you send the sms. Like there is a trigger for whenever you receive an sms. It would be great if we find the trigger for outbound messages as well. Like mentioned in the attached screenshot.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. From caller: want to have a feature to restrict users to delete sms

    5 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  6. Please add a < and > in the upper part of the phone app's text screen - like the voice message screen - to easily move through texts. Right now they are listed vertically. Open one and it reverts to the prior screen: you don't know which text you just read... or which one is next to read.
    Using the left and right arrows like the voice messages means you read/reply to a text, then click an arrow to go up/down to the next one. PLEASE. I need this.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. We would like to attach videos to our SMS/Text

    4 votes

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    2 comments  ·  SMS/Text  ·  Admin →
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  8. 1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  9. They wanted to use their RingCentral number to receive an OTP for Telegram activation.

    6 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  10. Ability to transfer a user's text messages to another

    I was using the chat bot but wanted to get a straight answer. Is it possible to transfer all of the text messages the a user has had with multiple individuals to another user? For better phrasing, all of the text conversations from one user to another?

    3 votes

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  11. As of right now, all archiving is done on a per text basis. For each individual text sent, that generates an archive in a standard note file. For the purpose of consolidating files, it would be very convenient if you could choose to opt into having a text thread downloaded at the end of a day (midnight) all into a single file so that way it’s easier to reference and entire conversation rather than having to go through each individual file to piece them together. Other text archiving services do this so I know the functionality is possible.

    1 vote

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  12. I need assistance running a report. I need a report showing SMS usage by user for the last 90 days, for all users on my account it must be for individual users I am really looking for a view showing all users on the account, and the number of times they have used SMS and I want to remove users who have no activity

    3 votes

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  13. The client wanted to have a better and easier way to create and add a contact into a group for SMS. Also, a tab where he can see the SMS group list he created.

    3 votes

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  14. There is a new capability for Text Templates everywhere except for the Chrome Extension. Need to have the same capability in the Chrome Extension.

    2 votes

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  15. I want to send group text message and ensure that each recipient receives a customized message.

    1 vote

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  16. Customer wants to have the feature to see what number is being texted to since they have multiple numbers and there's no option for them to determine which number is being texted.

    3 votes

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  17. There should be an option to turn off messages for Notifications on specific dates.

    1 vote

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  18. For bulk forward text messaging, it would be incredibly useful to separate each text and send individually. If a user could also automatically include the name of each telephone number if they’ve programmed the corresponding name to that phone number, then users could personalize each individual text - which would help mass texts feel more personal and helpful for people in sales positions who are trying to disseminate advertisements.

    1 vote

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  19. MMS/SMS Policy for Messages that contain text or otherwise reference substances defined as controlled substances under federal law, regardless of legality, including marijuana (cannabis) should atleast clarify if the purpose is for selling.

    Customer business is promote in compliance with Michigan law through the
    issuance of licenses, not the sale of cannabis.

    4 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  20. We would like for RingCentral to disable the ability for users to be able to post GIFs in text messages on the RC mobile app. It doesn't appear that the GIF function is built into the app (rather, it's a keyboard shortcut option on one's smart phone) but this opens up the possibility for users to send inappropriate images (internally or externally).

    7 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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