626 results found
-
Creating a new text
Prior to the newest update, when sending a new text, you would type in the number and click 'next' which would bring you to the entire text thread giving you the option to either call or text. This would also allow you to view the entire text thread. With this new update, doing the same function - sending a new text- it now has a pop up to create the text within this pop up window and 'send', NOT giving you the option to click 'next' and take you to the text thread. This is a major inconvenience to day…
12 votes -
Ability to Download List of Users with SMS Feature Enabled
Please add a button so that the list of users with the SMS feature enabled can be downloaded to an Excel file.
2 votes -
2 votes
-
separate outputs for text and calls
I would like separate outputs for the text notifications and phone calls so i can set the text notifications to sound through the computer speakers and the headset for phone calls.
1 vote -
Make texting more seamless
Create a button to text a caller that you are currently on the phone with vs having to go to the texting icon and retype their phone number. Additionally, you could also have a button to text a caller a link to switch the call over to a video meeting.
3 votes -
use number for verification
Use RingCentral number to work with other company (verification code sent to RC number)
6 votes -
Disable that "Create group text" Checkbox On a Given Role
Right now, in your Text Messaging support, when sending a text to more than one recipient, you have a checkbox: "Create group text". I have a user type for whom I want this box to NEVER be checked. I want them to be able to bulk-text customers, but not be able to loop those customers into a shared group text. Is it possible to disable that checkbox on a given role?
3 votes -
voice dictation for SMS
-enable voice recording not to type text they need to send
-she mentioned in order for them to save time they just wanted to record the message and have it converted to text then send .1 vote -
ability to received SMS notification in T-mobile number
When customer tried to add a T-Mobile phone number for text notifications, the carrier list does not include T-Mobile. Please include T-Mobile as part of the carriers to received SMS notification.
6 votes -
Receive Google Verification Codes using RingCentral Phone Numbers
This feature may help us receive verification codes using our RingCentral numbers for my business with Google platform.
23 votes -
Ability to append messages with OPT OUT verbiage (check box) has been removed.
For a short time, we had the ability to check a box, that appended a message with verbiage that added the OPT OUT wording (see attachment). That feature is now gone. Please bring it back! One of the most helpful SMS things I've seen and used! Please bring it back ASAP.
7 votes -
can i scheduled an sms on the RC app
Hi Team,
I am creating this as an inquiry for my client Keith of K2 Medical,
Client would like to have a scheduled sms like automatic sending of sms on a particular time using the RC mobile or desktop app.
Regards,
Ram Carillo
APAC Support Team1 vote -
SMS Outbound Caller ID Change
Allow SMS Outbound Caller ID Change
to have the options to toggle between numbers82 votes -
Adding/Removing People from Group Text Messages
Please add the ability to add or remove individual people on a group text once it has already been created without needing to make a new thread.
3 votes -
Expand SMS ID Options in Workflow Builder
Currently, Workflow Builder limits SMS ID to direct lines only. We propose enhancing this feature to allow the use of alternative phone numbers as SMS IDs. This expansion would provide greater flexibility for businesses with multiple phone lines or those wishing to use dedicated numbers for specific workflows.
Key benefits:
Increased versatility in workflow design
Better alignment with diverse business communication needs
Improved customer experience through consistent, recognizable SMS IDsWe believe this enhancement would significantly improve the functionality of Workflow Builder and appreciate your consideration of this request.
6 votes -
Notifications of failed SMS/MMS for the receiving carrier
We want to have notifications of failed SMS/MMS messages if they are too large for the receiving carrier
7 votes -
Attach Word file in SMS
Allow Word files to be attached in SMS.
7 votes -
Ability to receive SMS messaging notification for AT&T phone numbers
Have the ability to receive SMS messaging notification for AT&T phone numbers. AT&T does not support it anymore.
4 votes -
Ability to disable PIN
Ability to disable the PIN so that customers don’t have to enter the PIN every time they access voicemail.
2 votes -
New patient to receive a text message on where to go to complete a form
We are receiving multiple new-patient calls, and some callers are having difficulty finding our website. I would like them to click "1" to receive a text message with a specific link to complete the form. And contact information so they can save it on their phone.
1 vote
- Don't see your idea?