789 results found
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Tag SMS messages & Archive SMS messages PLEASE. I need to tag or group my SMS messages "new lead" "closed lead" "General Contractors" "painters" "framers" ALSO need to be able to archive messages that are old, We can not delete messages. They need to be archived but there is no option do disappear them
1 vote -
Add outgoing sound/ding notification for sent SMS in RingCentral App
Feature Description: I would like to request the addition of an audible notification (a "ding" or sound effect) when an SMS is successfully sent from the RingCentral app.
Use Case / Business Impact: The legacy RingCentral Phone app used to have this feature, and it provided immediate, helpful audio confirmation that a message went through. Currently, in the unified RingCentral app, there is only a visual cue. For users who send high-volume SMS or multitask while working, an audio confirmation ensures they know the message was sent successfully without needing to constantly stare at the chat window.
Desired Functionality: Add…
2 votes -
Display the dates of text communication
All text messages should display the dates of communication sent and received instead of just "Today" or "Yesterday" as it does now.
1 vote -
Ability to send and receive MMS (picture/video messaging) for Canadian phone numbers.
Ability to send and receive MMS (picture/video messaging) for Canadian phone numbers.
2 votes -
Option to reassign an already-assigned SMS conversation to another user.
In the RingCentral Shared Inbox feature, we need to have the option to reassign an already-assigned SMS conversation to another user. For example, an SMS came into the main company number, Ext 101 owned the conversation; however, Ext 102 wants to reassign the conversation by clicking the 'Assign to me' option or by clicking 'Unassigned' from the current owner.
1 vote -
Automated SMS for Calls Abandoned During IVR
A trigger for an IVR menu is needed to be used for automated workflow responses.
Currently, the only available workflow trigger that works with an IVR is Call Received.
However, when callers reach the IVR and hang up without selecting any key presses, the calls are not marked as missed. Instead, they are marked as accepted, which is why the Missed Call trigger is not applicable.
The disadvantage of using the Call Received trigger for an IVR menu workflow is that an SMS is sent immediately every time a caller reaches the IVR, even when the caller may simply hang…
1 vote -
Keep SMS in shared inbox for all users to see for Call Queue Booster
Keep SMS in shared inbox for all users to see for Call Queue Booster even after the SMS is seen by any user
1 vote -
SMS Signature
Ability have a signature at the end of every SMS so there is no need to type it in manually.
91 votes -
RingCentral SMS integration with HubSpot to include photo-only messages.
Currently, text messages that contain only photos are not logged into HubSpot. It would be beneficial if these messages could be logged, and ideally, the content of the screenshots could be integrated and displayed within HubSpot directly from RingCentral SMS.
Business Impact:
Ensures all customer communications, including image-based messages, are fully tracked in HubSpot.
Provides a complete interaction history for agents and account managers.
Reduces the risk of missing important visual information shared by customers.
13 votes -
SMS usage threshold notification
Allow SMS usage threshold notifications (e.g., 80%, 90%, 100%) to be sent to selected users or all users who are consuming the SMS allowance, rather than only to the Super Admin.
1 vote -
Group SMS - Enable the ability to see all replies from internal numbers in a Group SMS thread that involves an external number.
Use Case:
Currently, when multiple internal users reply to a group SMS with an external contact, not all internal replies are visible to the group. This makes it difficult to track communications and follow up effectively. Having a centralized view of all internal responses would improve collaboration, reduce missed messages, and streamline communication with external contacts.Benefit:
Improved visibility of internal communications
Reduced chances of duplicated responses
Enhanced team collaboration and accountability
6 votes -
RingCentral SMS/ MMS content policies
Ability to send unfiltered words related to SHAFT Categories without being tagged as SPAM
1 vote -
Show Shared SMS previews on lock screen notifications
Please show detailed information and previews of Shared SMS on the lock screen notification. Message previews are displayed for direct SMS on the lock screen.
3 votes -
Allow SMS in AI Receptionist to Be Sent from Extensions Other Than the Super Admin
Summary:
In the current implementation of the AI Receptionist (AIR), the SMS messaging feature is restricted to using only the super admin extension as the sending number. This limits flexibility and usability for organizations that require communication to be routed through other user extensions or departments.Current Behavior:
When accessing the “Send Text Message” feature within the AI Receptionist, only the super admin extension is available as the sending number.
There is no option to select or assign another user extension or number.
Requested Enhancement:
Provide the ability to select from a list of eligible user extensions or direct numbers…
19 votes -
Ability to received email notification for failed SMS.
Does RingCentral have the ability to send an e-mail notification to the user if a SMS message fails to send? I see where the user can be notified if a SMS is received.
13 votes -
Copy Text from Image/MMS
We receive order requests based on certain types of equipment and our customers text us the photo of the equipment nameplate. To avoid user error when typing in the model/serial number into our ERP system it would be extremely beneficial to be able to copy specific text from an image and be able to paste that into the associated field in our ERP. See image.
1 vote -
Image Rotation/MMS
Ability to rotate images within the app. At times we receive photos that are sideways or even upside down. In order to view it, right side up, the image has to be downloaded and opened in an external app.
1 vote -
Auto Refresh for SMS Activity
When viewing the 'Shared' inbox for SMS, user must continuously refresh the screen manually in order to get updated content of other users activity within the Shared inbox. It would be nice to have the activity automatically show for all users when it happens.
1 vote -
move direct message to shared inbox
Move messages from direct tab to shared inbox
3 votes -
Download old SMS
Ability to download SMS that was deleted when it reaches 5000 as per Data Retention
2 votes
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