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472 results found

  1. RingCentral MVP SMS Campaign Audit Trail

    I would like to suggest a feature for adding a much more detailed view of when a user is added and/or removed from the SMS business campaign. Currently when removing a phone number from the SMS campaign, it shows who made the change and the number that was removed. When we add a phone number, it only states "1 number(s) was/were assigned to the registration "Registered Brand" so we have a difficult time trying to get a timeline created when a user requests the feature and states they had it before.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Stared / Star text messages should move to the Top

    When you STAR an individual text message which marks it as "ADD TO FAVORT TEXTES" that should move all those Stared text messages to the TOP so you can easily find them. The current problem is that you must scroll though all your text messages to find the ones that are "Stared" . It would also be better of the actual Star would be darker, as it is a very light grey and doesnt stand out from all the other text messages. I personally use the Star function to remind me to follow up with those messages or to mark…

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. Text ID as another user

    We have a user that would like to send text messages as another user. I have looked in the settings on the ringcentral app and I am only able to change to my own number. Would this be a setting that we can enable?

    The extension for the user is ext. 4352 Crystal Jones. She is wanted to text out using her coworkers number (ext. 2503) Lisa Shockey for when she’s out sick. Is Crystal able to change her number and do this?

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. 2 factor authentication whatsapp

    not receiving 2 factor authentication via whatsapp, sms not going through and getting an error to try again after an hour,sms not even showing on sms log under admin portal. tried 2fa via call but calls are disconnecting which also shows on our call logs tried other RC numbers but not being recognize as U.S number even though that it is U.S number.

    8 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  5. Forward Text Messages to an External Number

    TO have an option to forward text messages to an External Number

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  6. I need to be able to send a group text message to at least 30 individuals for our business. These are guests and not in Ring Central.

    I need to be able to send a group text message to at least 30 individuals for our business. These are guests and not in Ring Central. I also need for it to reply only to me and not everyone else in the text.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. Text history will show once clicking on new text and typing the contact name - instead of going to the Inbox

    Text history will show once clicking on new text and typing the contact name - instead of going to the Inbox

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. Contact Categories/Folders

    It would be really beneficial to add a quality of life feature that would allow users to create "groups" or "folders" for contacts inside of Ring Central. Similar to how in my email I can create folders/categories and place email threads in those places as a way to declutter and streamline my email process. Alternatively, if there was even a way to just separate your named contacts from your unnamed contacts inside of your "text" tab, that would be a helpful start.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  9. Allow us to add an attachment to templates. I send out reminders about upcoming renewals and send out the same flyer but can't attach it.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  10. Can we bring back the drag and drop feature in the app for when sending out new messages.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  11. option to disable internal sms even sms are enabled on the account

    cx would like an option to disable internal sms even sms are enabled on the account

    5 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. Ability to see the previous SMS for a specific contact prior in a sending a new message on RingCentral desktop app.

    to have an option from the app to send a message to an existing contact to see the previous message prior in sending a new message.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  13. give the ability to edit or unsend recently sent text messages

    I would love to have the option to edit texts up to 15 seconds after sending them, and also the option to unsend texts that were sent within 15 seconds (like the imessage feature for apple). Thank you!

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  14. Pull up Existing SMS Conversation from Sending a new text

    Requesting for possible Feature request on pulling up existing conversations by sending a new text message without sending or typing any content.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  15. Allowing Assigned non-Super Admin users to participate in viewing and sending SMS messages using the Company Main Number

    As of now, only the Super Admin, while using the RC mobile app, can toggle between their user phone number and the company main number for SMS'ing. We would like to have many non-super admin users (inbound call reps) be able to see and respond to SMS communication on the company main line. This way, the first person available can address the matter in the SMS most quickly.

    13 votes
    3 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. Text History in Ring Central App

    The customer wants to see the text history shown in Ring Central app, not just in Admin Portal.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. ASAP HELP/ Ring central new update trouble/ TEXTING

    Every time I send a text, it wants me to send a new text right then and there. Even when there is an existing text thread, it wont show me right then and there. I see how this feature can be helpful if there's not an existing thread. But now I have to send a "." txt then jump back into what was just said previously. I don't want potential drivers to think that this is unprofessional. But at this point its becoming a hassle. It would be nice if the system acknowledges that there isn't an existing thread to…

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. Inquiry Regarding Two-Factor Authentication and Sharing with Others

    customer would like to know if it's possible to receive two-factor authentication from this number and share it with one person or a group.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  19. Bring back opening full text message window after entering phone #

    Having an "opt out" option added in the last update is great. However what isn't great is that I can't see message history (if applicable) after typing the number. I would like an option in settings to bring this functionality back - searching for a number is a workaround I can use in the meantime, but I prefer seeing message history as soon as I type the number like it used to.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. to have a Reply feature for a particular chat message

    There's no way to "reply" to a particular message once it's "buried" with other messages already, we can only continue chatting but no way if I want to send a response to a particular message, like in any other chat/message platforms

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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