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485 results found

  1. Automatic Name Entry

    I'd like to see a feature where you can create an SMS template and within the template a recipient's first name would be pulled in. This would allow using the feature to send the same message to multiple recipients simultaneously but to incorporate a personal salutation.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Text message notifications in RingCentral phone app follow user schedule

    In the RingCental Phone app, have the SMS/Text notifications respect the users Schedule.

    This would have the app not make any notifications for a text message outside of the users scheduled hours. This would behave just as it does for the phone aspect. If a users schedule is set to 9-5, the phone would not ring from 5:01 to 8:59 the next day. Text message notifications should behave the same. When a user is then in their normal schedule, they would see the new text notification just like they see a missed call notification.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. Automatically switch to the new conversation after forwarding text

    "When we forward a text to a new number the screen should change to the new message but it stays on the old text message itself... we have to manually click on the new mesg to continue texting there."

    4 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. Set a limit of the number of SMS a user can send

    We need a feature where we can set a number of SMS that a user can send. To limit their outbound SMS.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. SMS Opt-Out

    Once the recipient replies stop to opt-out they should not receive any form of SMS from the RingCentral Client

    16 votes
    1 comment  ·  SMS/Text  ·  Admin →
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  6. call/sms participators for management roles

    Instead of limited Shared Lines function, RC at least should have call/sms participators for management roles. There should be collab folder for calls, sms and faxes for all team members to reach out and be able to take actions on behalf of their managers, if they are assigned correct permission or added to correct user group.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. Automatically warn people of possible upcoming weather conditions using SMS

    I am being asked if the RingCentral platform could be a messaging application to warn people of possible upcoming weather conditions. To send an alert via text and or email. Also, if it could include personal numbers and emails. I would need to know the cost of something like this per month and per message if applicable. Could there be a group made to send it as well. Lastly, if it would require a manual add of each device/number/email.

    I understand that there are some roadblocks when it comes to text messages which has SPAM legislation in place, I just…

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. Different SMS recipients for Main Number and IVR Menus

    Currently we are only able to set 1 SMS recipient inside the Auto Receptionist's General Settings. This SMS recipient is used for both our company Main Number and for all IVR Menus. We'd like to have the possibility of assigning an SMS recipient that's different from the Main Number SMS recipent to our IVR Menus.

    19 votes
    1 comment  ·  SMS/Text  ·  Admin →
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  9. Display Contact Telephone Number In the SMS Inbox

    In the SMS inbox, When you are sending texts to a contact, the telephone number should be displayed under the contact name. Currently only the Name is displayed.

    3 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  10. Ability to forward SMS from the RingEx platform to the RingCX platform

    Ability to forward SMS from the RingEx platform to the RingCX platform

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  11. Receive SMS notification from the Receiving Number if it is inactive, or disabled for SMS

    Whenever the customer do an auto reply, auto send via SMS to different numbers , they want to have the ability to identify or get a notification if the receiving number is an invalid number, either landlines that cannot receive messages, or if messaging to those numbers are not allowed or provisioned by their carrier. They should not get an error that says "Message cannot be sent".

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. Mass SMS/MMS to Contacts

    We are using another provider to be able to share our main number sms inbox, I learned that an update will be coming soon that will allow users to share an inbox, that is great!.

    But, we also need to be able to send a mass texts to our contacts, to announce office closure, holiday greetings or other business related announcements.

    This feature will get RC close to being a one stop option for Voice/Text service.

    7 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  13. Ability to send and receive SMS/ messages

    Customer wants to have the ability to send and receive emergency messages/SMS.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  14. Add a feature to schedule text messages

    A feature where a text for someone can be drafted and the user can select a date and time for the text to be sent.

    6 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  15. Flagging a text message feed

    Other companies offer a way to "flag" text messages to better track what you are working on. I'd like to have a flag to remind me I'm still waiting on an answer or it needs follow up. It would be great if there were different flags that I could customize to fit my needs. It would be nice if we could "Pin" a text feed so it always shows up at the top.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. RingCentral MVP SMS Campaign Audit Trail

    I would like to suggest a feature for adding a much more detailed view of when a user is added and/or removed from the SMS business campaign. Currently when removing a phone number from the SMS campaign, it shows who made the change and the number that was removed. When we add a phone number, it only states "1 number(s) was/were assigned to the registration "Registered Brand" so we have a difficult time trying to get a timeline created when a user requests the feature and states they had it before.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. Stared / Star text messages should move to the Top

    When you STAR an individual text message which marks it as "ADD TO FAVORT TEXTES" that should move all those Stared text messages to the TOP so you can easily find them. The current problem is that you must scroll though all your text messages to find the ones that are "Stared" . It would also be better of the actual Star would be darker, as it is a very light grey and doesnt stand out from all the other text messages. I personally use the Star function to remind me to follow up with those messages or to mark…

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. Text ID as another user

    We have a user that would like to send text messages as another user. I have looked in the settings on the ringcentral app and I am only able to change to my own number. Would this be a setting that we can enable?

    The extension for the user is ext. 4352 Crystal Jones. She is wanted to text out using her coworkers number (ext. 2503) Lisa Shockey for when she’s out sick. Is Crystal able to change her number and do this?

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  19. Forward Text Messages to an External Number

    TO have an option to forward text messages to an External Number

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  20. I need to be able to send a group text message to at least 30 individuals for our business. These are guests and not in Ring Central.

    I need to be able to send a group text message to at least 30 individuals for our business. These are guests and not in Ring Central. I also need for it to reply only to me and not everyone else in the text.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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