766 results found
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Company number and Auto-receptionist SMS recepient separeted
Allow Separate SMS Route/Recipient for Main Company Number and Auto-Receptionist
RingCentral should allow different text routing for the Auto-Receptionist number and the main company number so that SMS messages sent to each number can go to different recipients.
1 vote -
Business SMS "show all" option on status filter
Business SMS currently has 2 options Open & Resolved. When searching for a phone number I would like the option to "show all" on the status filter.
2 votes -
Intelligent MMS Image/Video Compression
Request for Auto-Compression to Comply with 1.5MB MMS Limit
The Critical Issue
The RingCentral app currently enforces a strict 1.5MB combined limit for MMS attachments. In an era where a single smartphone photo is typically 3MB–8MB, almost every "untouched" photo upload results in a delivery failure. This creates a significant friction point for users in fields like construction, insurance, and healthcare who need to send visual proof quickly.Proposed Feature: "Smart-Fit" Compression
Implement a client-side compression tool within the RingCentral Desktop and Mobile apps that triggers when an attachment exceeds 1.5MB.
Logic: If Attachment_Size > 1.5MB, offer an "Auto-Resize for…
3 votes -
RingEX - Global A2P SMS Routing & APAC Local Number Provisioning
The Problem
An enterprise e-commerce client (~5M global customers) is attempting to send automated, event-triggered Application-to-Person (A2P) SMS messages to Australia (AU) and New Zealand (NZ) at a volume of 10k–20k messages/month.Currently, the platform's upstream carrier architecture restricts outbound SMS to these regions to Peer-to-Peer (P2P) routes only. As a result, automated traffic is blocked by international carrier matrices. Furthermore, internal logs falsely mark these blocked messages as successfully "Delivered," and Campaign Registry (TCR) constraints prevent the client from registering local AU/NZ numbers to bypass these filters.
Proposed Solution & Key Capabilities
Global A2P Routing Integration: Partner with tier-1…1 vote -
Allow main number as SMS sender ID for Canadian numbers
Aside from allowing the main number status to SMS Send and Receive, allow use of the same as SMS Sender ID for Canadian numbers
1 vote -
Renaming an existing Group SMS
The ability to rename an existing group SMS. They cannot rename an existing Group SMS since they have exceeded the Group SMS limit of 30.
3 votes -
Ability to disable PIN
Ability to disable the PIN so that customers don’t have to enter the PIN every time they access voicemail.
7 votes -
Enable WhatsApp messaging channel
Should have an option to connect WhatsApp Business for RIngEX users instead of having to purchase RingCX license to be able to use WhatsApp Business feature.
4 votes -
Separate inbound sms from Outbound sms
Wants to filter/separate the inbound sms from outbound sms. On the RingCentral app, under the Text tab, there is a search option for messages; however, there is currently no feature to filter results by inbound or outbound messages only.
2 votes -
increase on the ablity of of text to send bigger files
increase the size of data we are abel to send from 1.5 MB to 5.0MB
1 vote -
Allow multiple SMS recipients for E911 notification.
Currently, E911 SMS notifications are only going through when there is a single recipient registered in the admin portal. However, when multiple recipients are added, the SMS notifications fail to send.
Having multiple recipients for E911 SMS notifications is important because it ensures that critical emergency alerts are immediately received by more than one responsible party. This redundancy helps guarantee that someone is always notified, even if one recipient is unavailable, offline, or unable to respond. In emergency situations, timely awareness is crucial, and relying on a single contact increases the risk of delayed response.
5 votes -
Underlying carrier support receiving short code
option to receive short codes
4 votes -
OTP from Telegram to RingCentral
RingCentral users are frequently unable to receive one-time passwords (OTP) and account verification SMS messages from Telegram.
This critical issue prevents users from securely registering or recovering their Telegram accounts using their dedicated RingCentral business number. The problem is generally understood to be caused by Telegram's security systems classifying RingCentral numbers as "VoIP," which blocks the delivery of the short code SMS.Call to Action:
We request that RingCentral proactively engage with Telegram and the major Application-to-Person (A2P) SMS aggregators to formally white-list or re-categorize RingCentral numbers. This change is necessary to ensure these business numbers are treated as reliable…4 votes -
Workflows - Ability to send automatic SMS after incoming call for Ai Receptionist
I’d like to suggest a feature that would add significant value to both businesses and customers. The idea is to enable automatic SMS follow-ups after a phone call.
This is when people calling the main number and the call goes to the AI receptionist. And if the customer had a conversation with the AI rep or the AI transfer the call to the auto attendant(user with extension)
Once a call ends, the system could send an SMS to the customer asking them to rate their experience with the call/agent (e.g., on a 1–5 scale).
The SMS could also include a…
1 vote -
Remove or Hide the "Add Opt-Out Message" box at the bottom of text messages in the RingCentral app.
Have a way to remove or disable the "Add Opt-out message" check box from the bottom of a text exchange. It does not need to apply to all text exchanges and we don't want to inadvertently check it.
6 votes -
I would like to set up something almost like rules—I don't know whether it's through webhooks and Microsoft Teams channels—but I would like
I would like to set up rules so that when I receive certain text messages, they automatically get forwarded to Microsoft Teams because there are codes that get sent in. I want my team, to be able to access these codes that are basically sent to my RingCentral number. The codes are already being sent to my RingCentral number, which is great. It's just that my team doesn't have access to them.
1 vote -
set SMS texts to delete after a certain amount of time?
Is it possible to set all SMS texts to delete after a certain amount of time?
2 votes -
AI Receptionist SMS Booking Link for RingCentral Calls
Add a feature where the AI receptionist automatically sends an SMS with a booking link to callers who dial the main RingCentral number, allowing them to easily book an appointment without waiting on the line.
How it would work:
A caller dials the main RingCentral number
The AI receptionist identifies the call intent (e.g., scheduling an appointment)
The AI offers to send a booking link via SMS
The caller receives a text message with a secure, mobile-friendly booking link
The caller completes the appointment booking at their convenience
Key Benefits:
Improved Caller Experience: Callers can book appointments quickly without long…
3 votes -
Ability to receive SMS messaging notification for AT&T phone numbers
Have the ability to receive SMS messaging notification for AT&T phone numbers. AT&T does not support it anymore.
12 votes -
SMS Read Receipt
Read receipt helps agents monitor the status of their messages to clients.
Most importantly, it:
Encourages timely replies: Knowing the sender can see when they've read a message may prompt faster responses.
Enables follow-ups: If something is read but unanswered, it signals when it’s appropriate to follow up.
14 votes
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