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461 results found

  1. Allowing Assigned non-Super Admin users to participate in viewing and sending SMS messages using the Company Main Number

    As of now, only the Super Admin, while using the RC mobile app, can toggle between their user phone number and the company main number for SMS'ing. We would like to have many non-super admin users (inbound call reps) be able to see and respond to SMS communication on the company main line. This way, the first person available can address the matter in the SMS most quickly.

    12 votes
    2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. send an emergency notification to all our employees that would interrupt any call with a message

    We had an office emergency in our office yesterday, and we needed everyone to clear the building ASAP. I was able to send a Direct message to all users. Afterward, I was wondering if there was a way to send an emergency notification to all our employees that would interrupt any call with a message.

    5 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. DELAY DELIVERY

    Make so we can pick time and date to send later. Sense has this, Ring Central should too!

    5 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  4. Request To Update Text message Sender Display Settings

    Could you please make the following changes to the way customers receive text messages from us?

    Sender Display Name:

    Instead of showing "via RingCentral" as the sender, we’d like the messages to display our main company name (e.g., [Company Name]).

    Sender Phone Number:

    We’d like the number displayed to be our main company number ([Insert Main Company Number]) instead of any alternative numbers.

    These updates are important for ensuring brand consistency and trust in our communications.

    Thanks for your help, and I look forward to your update.

    2 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. Increase maximum templates for SMS texting

    You can only put max 25 templates. We would love to increase that, or even make it unlimited.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  6. SMS recipient increase

    It would be better to increase the SMS recipient to 100 or more to maximize the SMS feature on the account.

    11 votes
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. Allow users to retrieve all old text messages.

    Allow users to retrieve all old text messages.

    4 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. SMS Templates - Need to be able to order the messages so its easier to find the one you want. Alphabetically or Categorically.

    SMS Templates - Need to be able to order the messages so its easier to find the one you want. Alphabetically or Categorically.

    3 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. Font options for Ring Apps

    We use the quote feature regularly to respond to questions. It would be nice if you could change the font, color and size to make seeing the responses easier

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. I want a group of people be able to read text messages sent to one particular user extension.

    I want a group of people be able to read text messages sent to one particular user extension.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  11. Request the ability to update SMS TCR registration fees on TCR Campaign registrations.

    Request the ability to update SMS TCR registration fees on TCR Campaign registrations after they submitted the form.

    4 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. Comprehensive opt-out/opt-in process for RingEX SMS messages

    Neither the Automator (beta) or the RingEX APIs allow you to respond to an incoming SMS message using the recipient's phone number unless the automation or application is running as that user. Sending a confirmation of an opt-out request (STOP) from a different phone number is confusing to the customer and doesn't leave any clues in the user's SMS history. The response should come from the user's phone number and there is no easy way to set that up.

    Also, there should be opt-out tracking within RingEX so that if a user attempts to text a customer who has previously…

    6 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  13. be able to block sms for customers who requested out out

    be able to block sms for customers who requested out out

    If the customer requests not to be contacted anymore by sms. Block for all of Organization to send sms to that customer.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. iMessages to work on RC app

    Unable to receive SMS sent from iMessages to the RingCentral app.

    12 votes
    2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  15. OTP for creating account

    Allow to Use number to Receive OTP to use for an account setup with microsoft.

    5 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. profile picture to SMS

    We want to set a profile picture for our SMS so that when we send and receive the SMS, they will see our profile/logo.

    6 votes
    3 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  17. lowest bundle for SMS down to 500 sms bundle

    lowest bundle for SMS

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  18. Disable/Enable Delete SMS Sended

    Hello team,

    Hey guys

    Can you create an option that disables the deletion of text messages? This is very important to keep a record of all talk between agent and customer.

    Thanks

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  19. increase in the number of groups that can be renamed within the app.

    The app has a limitation that allows renaming up to 30 groups, and any attempts to rename more than that will result in failure. We would like to request an increase in the number of groups that can be renamed within the app.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. Automated SMS on the phone number left by customer on voicemail

    When client/customer leave their phone number on voicemail, our system should automatically send the predefinded SMS to the phone number.

    7 votes
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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