789 results found
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Outbound SMS Notification
wanted is to set up a notification for outbound SMS turned on and also wanted notified all the emails that is attached to the extension who reply back to the email
5 votes -
add a condition in the workflow builder to identify if the caller is in my personal contacts list
Currently in the workflow builder templates there is a template for Voicemail autoresponse:
Automatically respond via SMS to customers who leave a voicemail. However as the website specifies it's not appropriate to send SMS messages to those who haven't opted in. I'd like to add a condition in the workflow builder to identify if the caller leaving the voice message is in my contact list. If they are, they most likely have already opted into messaging.1 vote -
Incident Notification Emails: Include affected Carrier name in SMS Service Status updates
Current Incident Notification Summary says customers may be experiencing delays or failures with SMS messages "when sending to a specific carrier"
It would be far more actionable if you included the name of the specific carrier(s) affected
2 votes -
Ability to fix the text wrapping bug when sending SMS to iOS
Ability to fix the text wrapping bug when sending SMS to iOS
1 vote -
Manual Opt-Out option for SMS in the RingCentral app
RingCentral should provide the capability to manually opt out a number directly within the RingCentral app’s text tab and settings upon verbal request from clients or customers. This functionality would greatly enhance convenience for business owners and their customers by enabling them to efficiently and promptly process opt-out requests.
15 votes -
Display Full Date (MM/DD/YYYY) for Current-Year Text Messages on the Desktop App
Currently, the RC desktop app displays only the time for text messages received today (e.g., 6:32 AM) and only the month, day, and time for messages received earlier in the current year (e.g., 7/9 3:00 PM). The year is omitted from the timestamp.
The RC mobile app is working fine with the MM/DD/YY format. Please do this on the RC desktop app as well.
Requested Enhancement:
Add an option or update the default behavior so that text messages on the desktop app display the full date and time using the MM/DD/YYYY format (for example, 07/09/2026 3:00 PM), including for messages…1 vote -
Feature Request: Block Unwanted Numbers from Sending SMS/MMS
Implement a feature that allows administrators to block specific phone numbers from sending SMS or MMS messages to any of our company-owned phone numbers.
Our company receives unwanted, spam, or malicious SMS/MMS messages from external senders.
Currently, we have no centralized way to prevent these numbers from sending future messages. This creates security, productivity, and compliance issues for employees and systems relying on SMS channels.Requested Feature
Add the ability to:
• Create and manage a blocklist of external phone numbers.
• Automatically reject or silently drop incoming SMS/MMS messages from blocklisted numbers.
• Apply blocks at three scopes:
Account-wide…
7 votes -
Feature Request: Trigger Missed Call Notifications Using the Main Number for SMS Automation
Summary
Enable missed call notifications to trigger SMS automation workflows using the account’s main phone number as the sending/triggering number.
1 vote -
Auto-Assign SMS Shared Inbox to Designated User
Currently SMS sent to the Shared Inbox does not trigger notifications until it is assigned to a specific user. This results in delays and missed messages in the Shared Inbox, and relies on manually checking for messages without any badge or notification indicator.
It would be helpful if there was a setting to auto-assign a user to all incoming SMS to the Shared Inbox, with the option to assign them to other users as needed, since incoming SMS only triggers notifications when there is a specific assigned user attached.
1 vote -
opt out
Please move the opt out message option to a different location. Or stop the pop out from coming up when the cursor is over it. I click on the bar to type and when it expands up, the cursor moves to the opt out box and a pop up appears, and I can't see what I'm typing.
1 vote -
Customizable Bulk SMS with Personalization Fields
Feature Request: Customizable Bulk SMS with Personalization Fields
Request to enhance the RingCentral App messaging functionality to support customizable Bulk SMS campaigns with dynamic personalization fields.
Currently, users are able to send bulk SMS messages, but there is no native support for automatically inserting recipient-specific details (such as first name, last name, or other contact attributes) into each message.
Proposed Enhancement:
Introduce a feature that allows users to create bulk SMS templates with merge/personalization fields, such as:
First Name
Last Name
Company Name
Custom contact fields (if available in contact profile)Example Use Case:
When sending a reminder message to…
1 vote -
Option to disable/remove the verbiage such as OPT-OUT from MMS
Option to disable/remove the verbiage such as OPT-OUT from MMS
There is no option to disable/remove the additional verbiage in a MMS group chat.
When sending a text to a group chat (MMS), each text being send has "Opt-out" verbiage.
There must be an option to disable or remove it in every MMS being send10 votes -
Route all non-profit organization's TCR requests through Sinch
Update the TCR process so all brands that identify as non-profit get routed through SINCH by default to allow for number pool increases. Bandwidth.com does not allow for non-profits to receive an increase in the approved phone numbers via the number pool request. Despite this limitation, RingCentral will still route TCR applications through bandwidth.com for customer brands that select non-profit as their business type resulting in a rejection for the number pool increase.
This is causing non-profits to waste time and money by having to submit a new campaign (or multiple campaigns) to mitigate something that can be easily solved…
3 votes -
Enable WhatsApp messaging channel
Should have an option to connect WhatsApp Business for RIngEX users instead of having to purchase RingCX license to be able to use WhatsApp Business feature.
5 votes -
Increase the number of named group text
Increase the maximum number of named group texts beyond the current limit of 30. Ideally, allow at least 100 named groups, or make the limit configurable based on organizational needs.
9 votes -
WORKFLOW - Auto-SMS Options
Right now, The system (by default), only allows us to send one (1) sms automatically using the workflow builder. It would be awesome if we can choose from at least 5 templates on what to send.
1 vote -
To be able to receive verification codes from Capital One and other banks
To be able to receive verification codes from Capital One and other banks
2 votes -
Ability to download bulk users on SMS campaign
To have the ability to download bulk user's on the SMS campaign and to have filtered them per campaign
27 votes -
Automated Loop Detection & Suppression for SMS Channels
Feature Request: Automated Loop Detection & Suppression for SMS Channels
Problem Statement:
When automated queue messages (such as welcome or trigger-based SMS) interact with another external automated system (e.g., a third-party shopping mall bot or an external auto-responder), it can trigger an infinite conversational loop. Because both systems respond automatically to incoming webhooks/triggers, they continually exchange messages.This results in unintended billable SMS charges, artificially inflated queue metrics, and wasted system resources. Currently, the only workaround is to completely disable the queue's automatic welcome messages, which negatively impacts the standard user experience for human customers.
1 vote -
SMS on Unassigned Numbers
Ability to have the following features when the line or number is unassigned from a user
check any texts sent to the unassigned between a certain time frame including the specific message
check specific number that sent sms to the unassigned number
check the specific message sent to the unassigned number on the SMS logs.
1 vote
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