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3009 results found

  1. Would like to have option for continuous ring for the user call handling instead of looping the call back and fort just to make sure the number rings until someone picks it up

    1 vote

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  2. It is useful in the sense when a user is accessing his/her account in desktop/laptop, an IT person or Manager is aware about that. but in some cases users take access in mobile and use it for any unknown purpose.A user can take access by resetting his/her own password by sending the link to email id. which is managed by themselves only. As a company we can give a single/dual email address for backup , because tracing it would be very hard sometimes. So feasibility is in giving user mail address only. and as I said earlier user can easily…

    1 vote

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  3. When the Incoming Caller ID Display is set to called number and internal caller ID the extensions calling 1 another will have the Incoming Caller ID displayed is the extension they are calling.

    For example extension 101 calling extension 109
    the displayed caller ID is 109

    Customer would like to have exception on the internal calls when Incoming Caller ID Display is set to called number

    10 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. Please include in the EDIT option of ROLES > CALL LOGS: a tick box that gives a user permission to access either INTERNAL or EXTERNAL call recordings / logs. That way, if an admin designate a user on a custom QA or Reports role, she can limit the users access to either INTERNAL recordings only, EXTERNAL calls only or BOTH.

    8 votes

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  5. ...ly for automated reporting i.e. Custom work hours = 2 am to 2 am.. Customer requests that NiC CX One provides the ability for Contact Center Work Hour customization ie 2 am to 2 am(rather than 12 to 12) for automated report generation. This is offered by competitor Vonage today and is a deal breaker for our opportunity.

    1 vote

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  6. Need ability to copy existing IVR to a new and add new relevant name / extension but retain all settings

    1 vote

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  7. Need to create an address book so that you can easily populate address for other fields instead of having to type it each time.

    1 vote

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  8. Could be better if we can have a feature where we can see in the admin portal the list of features we are actively using within RingCentral.

    1 vote

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  9. Please add this feature in your latest update.Assigning users to multiple sites will help in make calls inbound and outbound from multiple sites.

    11 votes

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  10. most CRM software and applications seem to be integratable with Cloudphone, but CaspuleCRM seems to be excluded, it is even suggested and offered by UK government for help to grow scheme.

    2 votes

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  11. Allow ability to change the caller ID to one not listed under a site and on the fax cover page to any number. The fax lines and main lines are different, I should should be able to fill out the cover page with the correct information and not limited by RC's required numbers

    8 votes

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  12. Customer don't want the auto receptionist number to be visible as caller ID number to a user extension

    1 vote

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  13. It would be nice to be able to remove 2FA from some user accounts but keep 2FA on others. Right now it all or nothing for 2FA.

    11 votes

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  14. Call Recording to be downloaded only the one part like the caller or the receiver only

    1 vote

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  15. If any service going down need to get an email notification on who all enabled it, whether the impact is less or high. I have contacted RingCentral for the solution, they said if the impact is less (less than 1 hr) they will not send a notification, logically it is not the correct approach, We cannot predict the impact and how far it will affect our environment, So whenever the service going down should get the email notification. Please let me know is there any possibilities.

    14 votes

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  16. Plain and simple, a check box or something that forces all users in the organization to adhere to a password policy. I.E. forcing password changes after 3-6 months, complex passwords only, ETC.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. The portal shows "Requested port date" in the portal, but does not update if the requested port date is changed. For example, if a port date was requested for December 3rd, but the port date needed to be moved to December 16th, the "Requested port date" would stay visible in the portal as December 3rd until the carriers confirm the December 16th port date. There should be a "Requested port date" and "Confirmed port date" in the system visible at all times. It would also be helpful if it shows which stage the porting process was in.

    3 votes

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  18. Need to have full access for Free Account to add Contacts and adding User like a Super Admin for paid account

    1 vote

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  19. Able to Edit and Bulk Upload Users Call Forwarding Set-up - Number of Rings in the Service Web Portal

    3 votes

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  20. On a large account, it is counter productive to have multiple admins making the same changes to call queues or user profiles at the same time. There should be a way to ensure admins know when a change was last made to a queue/user profile, or that someone else is currently making changes so both parties are not doing the same work.

    4 votes

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