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  1. I need a way from the ringcentral admin portal to set phone settings. I want to be able to set a default ringer volume and call volume. The other option to to set screen time. I have 56 phones in a school and after a period of time they go black and people think they are not working. I want the screen on all the time.

    3 votes

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  2. put MVP line under Billing contact info pageBilling > Payment Method > Billing Contact Information..

    1 vote

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  3. When looking for an available ext for a new team member, we have to check the "Users with Extensions" and the Groups section under Phone Systems. It would streamline things if there was a single screen or report that can be pulled showing all assigned extensions instead of having to go to multiple places or to export multiple reports that have to then be merged together.

    1 vote

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  4. Ability to ring multiple Third-Party mobiles set up in User Extensions in a Call Queue. Currently, it allows ringing to third-party mobile if the RC application is not enabled in the user's Call handling and if a call tree is set up.

    1 vote

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  5. While it is important to allow for muting of call recordings, it is equally important to consider the potential consequences of allowing everyone to mute the recording at any time. This could lead to incomplete or unreliable records of important conversations and transactions, potentially causing confusion or misunderstandings down the line.Therefore, I would like to suggest that we allow muting of call recordings by individual instead of allowing everyone to mute the recording at any time. This approach not only maintains the integrity of our call records, but it also respects the privacy of individuals who may not want their…

    2 votes

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  6. There needs to be a way to track down a physical phone that has been forwarded to another extension. We should be able as Admin’s of the system to see if a physical phone is forwarded and to un-forward in the RingCentral portal, or even forward remotely. Our last voice system, Cisco, we were able to see this and not have to go to the physical phone. This is not possible to do for us we have many campuses at different addresses. This is very bad customer service when I cannot do my job without driving to go find out…

    2 votes

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  7. It would be nice to be able to look at a user's extension settings and see what CQG's they belong to as well as if they have been set as the VM recipient for any of their CQG's. It would be helpful to see this from their extension settings before disabling/deleting their extension so we would know to go back to the CQG and change the VM recipient. It would also be nice to be able to add/remove them from the CQGs from their extension settings.

    9 votes

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  8. Customer is a financial services company that is required to record all external calls. They would like the ability to exclude internal calls from automatic call recording

    29 votes

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  9. When Billing-Calling Rates-(Outbound Rates-Domestic Rates) changes are enabled/disabled in ServiceWeb, that these changes are populated/visible in the ServiceWeb Audit trail as there a Security & Fraud implications when the changes can't be seen.If possible this feature enhancement should include email or SMS notification, this way a Super Admin or Security Admin could be alerted immediately as International/Premium rate charges would apply. charges

    1 vote

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  10. We weould like the ability, as administrators, to control the conference call participant codes (length). Currently when you hit change a random 9 digit number is given. We would like to be able to modify this. For example we sold iket o make a four digit pin instead.

    5 votes

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  11. Please include in the EDIT option of ROLES > CALL LOGS: a tick box that gives a user permission to access either INTERNAL or EXTERNAL call recordings / logs. That way, if an admin designate a user on a custom QA or Reports role, she can limit the users access to either INTERNAL recordings only, EXTERNAL calls only or BOTH.

    9 votes

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  12. The User Reset and Assign capability is only available for users with a Super Admin role. It would be beneficial if this capability was an option when creating a custom role. There are areas of the Super Admin role that some of my team members should not have access to. Currently they are deleting the user and adding them back in which is much less efficient. Also deleting a users removes them from ring groups which we do not want to happen.

    10 votes

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    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Please add this feature in your latest update.Assigning users to multiple sites will help in make calls inbound and outbound from multiple sites.

    12 votes

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  14. Ability to change the times the prompt is played iff caller enters no action. Currently hard coded at 3.

    4 votes

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  15. We would like the auto attendant to answer when the live attendant(s) don't answer giving our callers the option to direct to an extension themselves.

    1 vote

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  16. Would it be possible to add a folder to the deleted Users on the Admin Portal aside from checking it to audit trail only.

    1 vote

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  17. Administrators would like to disallow users from making changes to their individual user info but still be able to change their voicemail PIN. When unchecking user info, the user is not able to change their voicemail pin. The request is to be separate those permissions.

    4 votes

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  18. Caller calls the main numbercall goes to call queuecall queue members will ringonce a call queue member answers the callthe member user greeting will play

    2 votes

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  19. In the past when we deleted a user, the number would go back to unassigned extensions, now it goes to number inventory. It's more efficient, because all the numbers unassigned ext would forward to our main number. With Number inventory you have to manually assign each number to a temporary (dummy) extension and forward.The old way IMO worked better with numbers going to unassigned ext after being removed from a user.

    3 votes

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  20. The 2FA call says to use the "four" digit code, but then gives us 6 numbers. The form requires 6 digits, so it works, but...

    1 vote

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