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3010 results found

  1. option to make a default, that newly added extensions have its own primary number as callerID, instead of a main account number as callerID

    6 votes

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  2. Please consider adding classes of service to enable and disable certain functionality per user. This can prevent a lot of unwanted behavior on the Ring Central platform created by new users changing settings without realizing what they do.

    1 vote

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  3. The request is to decouple the "Apps" permission from "Message Tab Shown in Main Navigation" and assign it its own unique security role permission.
    Current limitations: The "Apps", "Workspace", and "Message" tiles are all tied to the "Message Tab Shown in Main Navigation" permission. There is no way to provision security role access to "Message" without also showing them "Apps" and "Workspace."
    A related feature request would be to decouple the "Workspace" permission from "Message Tab Shown in Main Navigation" and assign it its own unique security role permission that is separate from the one for "App" and "Message."

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. Request is for the ability to prevent individual users from Blocking calls, as it could be seen as a risk if a legit number is spoofed, then blocked, then the real customer calls in with a claim and is blocked. Currently, Service Web is not granular on Blocking and the App seems to have the ability on its own. Some may want only admins to have this ability.

    7 votes

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  5. The users list detailed report should be sync with the customized columns. As Currently it fetches all the column details in Report which are not necessary all the time.

    1 vote

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  6. For instance a reminder voice message to a list of phone numbers.

    4 votes

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  7. A partner who is working with us on this opportunity indicated that a competitor offers this feature and stated that it would be beneficial if we did as well: A competitor offers end users a star rating for quality after calls and if they report a low 1-2 star rating the end user can check a box that automatically creates a ticket and the call quality issue is investigated. Is there any similar functionality offered by RingCentral that speaks to this kind of proactive automation of addressing voice quality issues?

    1 vote

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  8. Download Users List with their Current Voicemail Greeting Transcription (Text to Speech Option) Included

    4 votes

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  9. Would like to have a Read Only Option for all Features that the Queue Managers have.Giving them the capability to View but not make any changes.

    2 votes

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  10. as the title says. admin should be able to easily see when an ext is in DND or forwarding mode from the Users page.

    5 votes

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  11. For Customer that use RingCentral Call Recording, there is no visibility on how many recorded calls they have against their 100,000 recorded call limit.
    The request is to provide something in Service Web that shows the Admin exactly how many recorded calls there are in the system at any point in time. This should also include added detail on where those recordings exist and the age.

    4 votes

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  12. Currently, if a user leaves the company and their account is disabled, I have to go and click each call queue group one at a time to see which ones they were in to remove them. I would like a feature under "Users with extensions" where I can click on any User, and have a Call Queues tab that populates all of the call queues they are a member of, and the status selectors to each Member/Status respectively for that user. It can work in reverse as well. So I can click on a specific User Extension and be able…

    21 votes

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  13. Show all the devices that the user has logged into, including the mobile app on a cell phone.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. if the line / phone is activated you have the option to disable and then reset and assign the line /phone but if the user never activated or it is a generic line then there is no quick option to reset and assign. you can just put in new user name and e-mail and send invite but this does not clear voicemails or e-911 info.

    10 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  15. Requesting for an Option for the admins to have a templated phonebook that will be shared for the users.have certain contact be excluded on the contact list for privacy.allow users to modify those templated contacts based on what are most used contacts.

    6 votes

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  16. Please eliminate the 10-12 secs delay in between IVR recording or have a way to configure the amount of delay before the recording repeats the same message on the IVR. Customers might hang up and think that the call got disconnected due to the long silent delay

    2 votes

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  17. Create a visual flag or error when a role is created with the same format and title name as an already existing role. Perhaps erroring with 'Error; role group name already exists, please rename'Purpose is to help clients avoid a scenario where they accidentally create a similar role with different settings, but name it the same - causing confusion if users in the same role group have a different user experience.

    3 votes

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  18. Contact Center customers are requesting to have one billing view for both the RC MVP and CC services. They said it will be easier for them to manage the billing side of their services is the CC bill breakdown is also included in their RC MVP billing section.

    2 votes

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  19. The request is to disable the activation email after users are automatically provisioned so that users' first interaction with RingEX is to sign into the app via SSO.

    6 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  20. Please update your cell phone carriers in the drop down list for sms notifcations. Nextel has been gone for 17 years and Sprint is no longer with us either. I am a T-Mobile user and I cannot add my cell number. I can add it as an email, but then I can't email my corporate email address. I don't understand that no one has complained about this.

    7 votes

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