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  1. If admin wants to disable the user from changing the login password, there is no option provided to disable\block the user from changing the login password. It will good if that option will be provided. In our company admin will maintain all the passwords of the user and some users change the password by themself. Please consider this and make changes and give some option for the same.

    3 votes

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  2. We need the ability to create a DND override list. In a classroom a teacher will put their phone on DND. The front desk cannot contact this teacher when they are on DND. In an emergency certain staff should be able to call or page a user even if they are on DND. It would be nice to be able to create list and apply them to a user. In addition there should be a couple categories like calling, paging, and messaging overrides.

    6 votes

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  3. It would be great to see that a call that was added to the Blocked Calls list is actually being blocked

    9 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. Track the number of SMS messages being sent and received by user.

    3 votes

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  5. Current IVR menus allow 0-9 button to be programmed to send to Voicemail of specified extension. It would be nice for the caller to have the ability to hit the programmed number and transferred to voicemail as an alternative option to waiting. This would allow us to lengthen maximum call time in the group for those who prefer to wait for someone.

    4 votes

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  6. The request is to create a Session Timer for the RingCentral App that is separate from the Service Web Session Timer. Admin teams need to be able to automatically log a user out of the RC App after a fixed amount of inactive time The Session Timer only works for Service Web and not the RingCentral App.

    3 votes

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  7. When I create custom call handling rules for Holiday, department meetings, down days etc, it would be great if they could be copied, imported/exported. It is a pain to create 15 renditions of the same rule

    21 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  8. We need the option to forward faxes from our Inbound Toll Free Fax numbers directly to a group email account. This is not available today.

    5 votes

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  9. We'd like to know if we can add a feature wherein we can view a report of all users who are signed into the RingCentral mobile app or any platform that they are using.

    1 vote

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  10. Waited 25 minutes to get someone to answer the phone. Tried to open a support case, but the chat script was incorrect. Told me to click on something that wasn't there

    1 vote

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  11. Restrict Specific Numbers for Security or Work-related Reasons; basically, enable restrictions or notification rules for specific outbound dials. For example, an employee is constantly and improperly making calls from their account to a personal friend or to a client and this is severely/harassing interrupting their work- counseling and direct confrontation with the employee has not resolved it on the honor system- we need to be able to monitor or restrict an outbound call to a specific number from a specific number.

    10 votes

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  12. Had some major issues with users traveling to different locations using 2FA - support was unable to resolve other than by turning off 2FA for the whole account. Would it be possible to have the 2FA settings be applicable per user / line?Thanks!

    6 votes

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  13. Please create a way to disable users' ability to make outbound calls through their voicemail on an account level.

    18 votes

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  14. Allow for the ability to assign a default user template upon creation of a user.

    4 votes

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  15. Similar to Entcom-I-69 I believe, but we have a workflow need for staff using the web interface to check a queue voicemail box to be able to then forward the message to a phone extension, not an email.

    3 votes

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  16. We have a large scale deployment of RingCentral and have hit a few system/soft limits in the past.It would be great if admins could be notified in advance of when a limit is about to be reached. This would allow us to log a request to increase the limit well before we attempt to create a resource and get an error.

    1 vote

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  17. I'd like a delegator role to be made for people who set up a lot of meetings company wide. such as HR and recruiters. the role would just automatically add the user as a delegate for every employee of the company, or for specific branches like the other roles.

    1 vote

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  18. When you filter in the audit table for "Disabled" you also get the "Enables"This is not operating as intended so it is considered broken.The current solution is to download the list into Excel then further filter out the Enables.???

    1 vote

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  19. Allow Admins with Site Specific selected the ability to initiate a Reset and Assign on end user Accounts. This will provide proficiency in provisioning disabled accounts and limit the number of users assigned to Site 'Company' to defer from non warranted changes made in Site Company.

    2 votes

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  20. Allowing user extension to use TFN number as Contact Phone, currently the system only allows to use local numbers on Contact Phone.

    4 votes

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