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3039 results found

  1. Set another caller ID for any number on the account

    7 votes

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  2. As of now, the only option under the "Wait Settings" for Call Queues when members are available, but no members answer or all members are busy or unavailable is to "Wait". Admins would like for there to be forwarding options to other extensions.

    19 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. With our company, we want to set the prompt repeat times about once or twice times. And then the call of our customers will be transfered to the Customer Service team to pick up if our customers don't press any options. We don't want our customers must wait so long to wait.

    13 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. We user Announcement only extension to provide "storytime" readings that change every week. It would save time to be able to schedule these with custom answer rules.

    1 vote

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  5. The request is, in the DN properties, create an option to move the DID to Number Inventory. There is no way to do this at this time. Currently, admins have accidentally assigned a DID from Number Inventory to a user as a Digital Number. The admins need a way to move the Digital Number back to Number Inventory.

    1 vote

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  6. ...e other site.. Can we create a separate Dial by name directory for each site. We have 2 sites, and we don't want the caller to dial the extension of the other site.

    1 vote

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  7. What radio stations etc do when they have a call-in show is, "open the lines" be that 1, 4, 10, etc. A call screener picks up the call gets the person's name and question and adds it to the "green room" were the host can see the callers on hold. While on hold, all the callers hear the audio from the radio station. I got RingCentral specifically to do a call in live show "Living with Disabilities" Here are 2 companies that offer this service. Call in Studio and Blog Talk Radio. Blog Talk Radio has the nice interface, while…

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  8. We are a healthcare facility and we only allow our Medical Records staff to fax out. I'm shocked RC doesn't have this capability. Yes, I've tried turning the number type from 'voice and fax' to only 'voice' - this only prevents what the number can receive, not send out. I've also tried using the role to block fax settings, but this only blocks exactly what it say... the fax settings, not actual faxing. Talking to techs, I'm told this is not a feature. This seems like a basic feature all phone systems should have

    3 votes

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  9. In the Admin Portal for telephones listed, allow checking the phones and sending a resynch to multiple phones at one time. Also, it would help to show the extension number along with the assigned extension name (and to be able to search by that number).

    3 votes

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  10. Hi everyone,Currently, if we want to have the date of the portability request, we must open the order number. It would be interesting to have the date at this screen instead of having n/aThanks

    3 votes

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  11. A lot of spam callers and telemarketers use a private number to call. We need the ability to block them completely.

    4 votes

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    Planned  ·  2 comments  ·  Admin Portal  ·  Admin →
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  12. It would be desirable for our Sales and Purchase teams who are each member's of their respective departmental Call Queues, to be able to have audible call notifications turned off, so when they are in a call a second incoming call doesn't cause beeping in their headsets.

    1 vote

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  13. Fix your support phone-in IVR.For months now it would never accept my PIN and I would have to wait for it to timeout to bypass to a live agent.Now it asks me if I want to "chat", goes silent, and just completely dead ends me. There is no PIN request and no bypass.I literally cannot call into support at all right now.

    2 votes

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  14. The request is to provide a way for customer to request a DID block in Service Web as a part of the DID order workflow. Some customers prefer to use a DID block for each location but customers cannot request DID blocks in Service Web, but instead have to log a ticket with support.

    1 vote

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  15. This would be helpful for POC Customers who would like to know how much time they have left to test and evaluate RingCentral before their POC account is disabled. It would also be helpful for the RingCentral System Mailbox user to have a link in the timer to be able to extend the POC up to 14 days after the countdown timer expires.

    1 vote

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  16. Admins need better and quick visibility into how many users are assigned to specific security roles. Currently, they have to open each individual security role and then select "Assigned Users" to assess how many people are assigned to each individual security role. The ask is to add a column to the Security Roles page that shows how many users are assigned to each security role. Add an on-hover ability when highlighting the number that shows the coma-separated names of the users assigned to that role to allow for faster spot-checking of roles with fewer users.

    1 vote

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  17. Current Issue - You can only set-up one time range schedule on a particular day.Example: Monday ScheduleUser Schedule is to Receive Call from 12AM to 7AMOFF from 7AM to 5PM then to receive calls again From 5PM until 12AMTuesday ScheduleUser Schedule is to Receive Call from 12AM to 7AMOFF from 7AM to 5PM then to receive calls again From 5PM until 12AMCurrent Behavour, you can only set from 12AM to 7AM Work Schedule then the rest is no longer manageable. There are User's / Employee have Flexible schedule and this need to be configured automatically to their Extension so they…

    1 vote

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  18. Upload outlook contacts to deskphone

    7 votes

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  19. When I create custom call handling rules for Holiday, department meetings, down days etc, it would be great if they could be copied, imported/exported. It is a pain to create 15 renditions of the same rule

    22 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  20. Customer like to have admin access for setting quick contact for all user member

    1 vote

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