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  1. I am requesting the shared voicemail box feature on our account, that is currently in open beta. I was told to request this feature to be added to my account by sending a request here. I spoke to Paulo today 02/20/2022 at 3pm est. The support ticket #: 14653341

    1 vote

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  2. When you call a specific area code the caller id that will reflect will show the area code of the location

    3 votes

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  3. We would like to be able to disable the Email-to-Fax service for all users at a central point. Also it would be good to be able to have a option to enable/disable whether a user is allowed to send faxes.

    2 votes

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  4. It would be great to have the ability to print out a text message/conversation.

    20 votes

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    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Here is an example; user is assigned a +66 number but cannot make call to local +66 number, unless "international dialing" is allowed in that role assigned to the user. If user is assigned a full DL, and an international number is attached to their DL, the role should allow them to call another international number within the same region because it would be considered local (domestic call) to them. By design, this is not how the system is functioning currently. One of the issues this is causing, is now the end user can dial other international destinations whitelisted and…

    1 vote

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  6. Adding a dropdown menu for the "department" section when adding a new user, is important for the organizing of groups. For example, if one were to mistype a department(when creating a new user), a new department will be created. If there was a drop down menu, one could easily select an already created department. Thus, allowing for less errors, or duplicate departments.

    16 votes

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  7. Include options to what happens an invalid key press is used in the IVR menus. Currently, the RingCentral system will attempt to route the user to the closest extension which is often an announcement only extension. If an IVR menu only has 1,2,3 key press options but the dialler presses 4 this should play a message to say that this is an invalid entry not route off somewhere unexpectedly.

    6 votes

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  8. Call screening does not work on the app even though Play Announcement is set to always.You may also reference to https://support.ringcentral.com/article/4049.html and https://support.ringcentral.com/article/4618.html

    9 votes

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  9. Customer want to have a option to Reset Password for all user extensions or Call Queue Extension with One Reset Password Button .

    2 votes

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  10. Being able to search for a device or filter to narrow down devices based on their specific requirements.When adding a device to a user in the web interface, there is no search and filter option

    1 vote

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  11. It's way too loud and can't be adjusted.

    1 vote

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  12. ...entral. AT&T O@H CASE: 00213339
    SFDCA case no. 13644961

    Company: American Maide Cleaning Co
    AT&T O@H UID 132127032 (2 users)
    Current Total MRR USD 60.00
    Company ADP Link: http://adp.glip.net/company-new.html?company_id=27230437377

    • expecting to add guests outside the AT&T O@H brand
    • expecting to add guests with other RC brands user profile and cannot add guests with no RC account at allContact Name: Judy Young Contact Number: (406) 206-9180 | (406) 799-0708 Email: judy@risingphoenixpropertyinvestors.com
    4 votes

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  13. One of my customers would like the ability to customize the system-generated email notifications that are sent to users when they receive a voicemail or fax or SMS message. Ideally, they could customize the branding and remove the RingCentral advertising and footer information.

    30 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. Extensions and user accounts should not be instantly purged and deleted. All messages and voicemails must be able to be recovered if accounts are accidently deleted. Just like numbers removed from an account. Extensions and the data tied to the user should have a waiting period before being permanently deleted from the system.

    4 votes

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  15. We would like to have a company wide rule that we can set in the case of a company wide shutdown. This rule would allow all IVR and call queues to act like it's after normal business hours. Basically we would like a button that switches the system into after hours mode. Currently we have to go through and manually modify all IVR and call queues with reduced working hours.

    12 votes

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  16. We would like to have the ability to only allow our users to forward to extensions that are within the RingCentral system. This would allow us to make sure that no business calls leave the platform and are subject to the rules and policies of the organization.

    2 votes

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  17. Instead on logging in per extension to remove failed faxes, customer must have the option to remove failed faxes on entire account in Admin Portal

    2 votes

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  18. It will be useful to have the ability to print a text message log

    15 votes

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  19. Currently, there isn't anywhere within the admin portal where you can look up which numbers have been whitelisted. Can we please get this feature added so admins can check if numbers have been whitelisted or not before making requests to RC tech support to get them added.

    1 vote

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  20. Instead of having to remember how to set a voicemail for every holiday each year, it would be nice to create a rule and have it repeat yearly for Holidays you know your company will be off... Like Christmas Eve and New Years. Currently, you must pick a "specific" date and time instead of being able to set recurring events.

    28 votes

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