3483 results found
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Provide visibility to customers into how many recorded calls they have in their account
For Customer that use RingCentral Call Recording, there is no visibility on how many recorded calls they have against their 100,000 recorded call limit.
The request is to provide something in Service Web that shows the Admin exactly how many recorded calls there are in the system at any point in time. This should also include added detail on where those recordings exist and the age.4 votes -
Add ability to see all call Queue's a User is a part of from the "Users With Extensions" page
Currently, if a user leaves the company and their account is disabled, I have to go and click each call queue group one at a time to see which ones they were in to remove them. I would like a feature under "Users with extensions" where I can click on any User, and have a Call Queues tab that populates all of the call queues they are a member of, and the status selectors to each Member/Status respectively for that user. It can work in reverse as well. So I can click on a specific User Extension and be able…
21 votes -
Call Queue - Disable Email Notification when User is Added to a queue
Everytime a User is added to a Call Queue, they get an email about being added to that queue. This is really annoying to my users, as we're using API's to move users in and out of Queues all day.If there was a setting at the User level to prevent getting this notification, or better yet, at the queue level to prevent notifications that would be great.
17 votes -
Missed call notifications for IVR menus
We have an IVR menu for after hours and find that many callers will not use the IVR and will hang up during the IVR messages. We would like to have missed call notifications so we can be proactive and call back those missed calls.
13 votes -
Billing: Licenses and Inventory should list all available licenses in the account
We have identified an issue with the Billing Licenses and Inventory Page of the Admin Portal where the Additional Local Number license quantity does not display Available licenses if they are not directly under the company site or in a different cost centre.This appears to be different to the results we see for other licenses and hardware, where we can view all used and available regardless of the site or cost centre the item is assigned to.As advised by our account team, we would like to request a design change so that the license inventory displays all available licenses in…
2 votes -
Customize Company Contacts / Phonebooks
Requesting for an Option for the admins to have a templated phonebook that will be shared for the users.have certain contact be excluded on the contact list for privacy.allow users to modify those templated contacts based on what are most used contacts.
6 votes -
Eliminate silent delay in between IVR messages
Please eliminate the 10-12 secs delay in between IVR recording or have a way to configure the amount of delay before the recording repeats the same message on the IVR. Customers might hang up and think that the call got disconnected due to the long silent delay
2 votes -
RC Admin Portal: Error or alert on duplicate role being created
Create a visual flag or error when a role is created with the same format and title name as an already existing role. Perhaps erroring with 'Error; role group name already exists, please rename'Purpose is to help clients avoid a scenario where they accidentally create a similar role with different settings, but name it the same - causing confusion if users in the same role group have a different user experience.
3 votes -
Contact Center bill breakdown be included in the RC MVP bill
Contact Center customers are requesting to have one billing view for both the RC MVP and CC services. They said it will be easier for them to manage the billing side of their services is the CC bill breakdown is also included in their RC MVP billing section.
2 votes -
Customizable Banner Notifications
Customer is looking for a way to send customized banner OR pop-up notifications in the RingCentral app, much like how RingCentral pushes banners/pop up notifications when we release a new update or feature. I will add a screenshot as an example of the banners we see!Use Case: for pushing company announcements & important information for end users to see when they launch the app. While communication like this can be accomplished via the company-wide team chat, if an end user is apart of many teams, messages can easily be missed. A banner/pop-up would help ensure end users don't miss anything!…
1 vote -
RC fax account add extension
Have an option to create another user extension for rcfax account
9 votes -
Allow a group manager to view all call logs for his group - fix call log filtering
Currently, even though a group manager can view call logs from members of his group, they must first select the extension they want to view, otherwise no call logs are available to view. Please fix the filters, so that when all extensions are selected, all call logs are available. See the screenshot attached - it shows that All extensions are selected, but nothing is visible. Please fix.
4 votes -
Adding a timed message to our hold music
Please work on adding an option in the portal's Greeting / hold music section for an option to record or TTS a message that plays as an "interruption" or break when callers are on HOLD - with a time selection of interrupt every 20, 30 , 60 sec / 2 minutes or 5.
5 votes -
Allow a super admin to view ALL support cases pertaining to the company
As a Super Admin I would like visibility into ALL the cases that were opened under the company I administer. Without such a view it is incredibly difficult for an admin to track the status of issues and ensure that things are being resolved as needed. Furthermore, when multiple people administer the company, there is a greater tendency of duplicating tickets and efforts.
16 votes -
Possiblity to make invoices per cost center in a SW or via billing
It would be a great add in Service Web or via Billing team to have the possiblity to bill each cost centers independantly. Right now invoices are made per account and companies have to ventilate on their own with the detail from this invoice.
5 votes -
Search for specific numbers when adding number
Currently, when adding a new local number to the account via admin portal there is no way to search for a specific number. Instead you must view all available numbers and refresh or go through a list.It would be more convenient to have the ability to search for a specific number beyond the area code when looking at numbers to add to the account.
2 votes -
Separate call recording announcements for internal and external calls
The ability to set a different call recording announcement for internal and external calls.Reasoning here is that internal team members already know that calls are recorded and why. Having the same call recording announcement whenever an internal call is made or when a call is being transferred internally slows things down and becomes frustrating for team members.This is particularly an issue for Redmayne Bentleys traders where time is of the essence when making these calls.
31 votes -
Manually entered/update Caller ID Name in RingCentral
In RC Admin/User Web Portal > Reports > Call Log, Name can be associated with Phone Number, future calls from the Phone Number will now display the Name in Caller ID.This function only works for individual RC users. For example, if RC User 1 enters a Name for Phone Number 123, RC User 2 will not see the Name for Phone Number 123 in Caller ID, so RC User 2 will also need to also enter a Name for Phone Number 123 in order to see the Name in Caller ID.It would be great if when RC Users associate a…
3 votes -
I want to add cloud recording for my calls
My job requires that all phone calls need to be recording. When I signed up from ring central that said this would be a feature. Please add cloud recording on my phone. This is all need to be on my people
2 votes -
Use Personal Contact to forward calls in Custom Rule
Customer wants to use the added personal contact on their admin portal as a forwarding number in a custom rule. He said that it will be easier for him to avoid mistakes as well in forwarding calls for an external number
3 votes
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