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  1. I have been asked if there is a way to access past fax, message and call history for employees and ex-employees, several times. Looking through RC, I am finding that this option is not available. Adding this as a function in the admin console of RC would be an amazing help. RC is all about communication. Document management is also a piece of the communication puzzle, just more of the administration side.

    8 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. We have a few Limited Extensions that we would like to deny outside dialing on, but have no way to restrict them to dialing just in-house extensions. It would be great if we could assign a custom role to Limited Extensions.

    2 votes

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  3. Hello RC, thanks for offering this platform.I would like to suggest a 'threshold' for the voicemail-to-email fowarding feature, so that short messages with no actual voicemail are not fowarded.We receive emails when callers do not leave a voicemail (for example, they record for 1 to 3 seconds).It would be nice if the forwarding ignored, or had the option to ignore, voicemails that are clearly too short to contain a message.Thanks for the consideration!

    1 vote

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  4. Extensions and user accounts should not be instantly purged and deleted. All messages and voicemails must be able to be recovered if accounts are accidently deleted. Just like numbers removed from an account. Extensions and the data tied to the user should have a waiting period before being permanently deleted from the system.

    5 votes

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  5. We have customers in the US Virgin Islands (area code 340), which requires us to be able to dial locally in order to provide support.

    5 votes

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  6. Bulk 500-1000 to be sent at a time. Be allowed to send hyper links instead of the original url.

    3 votes

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  7. I am a member of the Helpdesk call queue. When our users call using their work cell phone, we only see "wireless caller".Since we know the work cell phone number, I would like to load all those contacts for the Helpdesk call queue extension so it displays the user name.Currently we can only load that information to a specific extension, not for a call queue.the workaround is to load the same contact list for all the individual members of the call queue, and maintain it forward overtime for all the users in the queue instead of just one place.

    1 vote

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  8. Allow Site Specific E911 Alerts

    5 votes

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  9. It would be nice to be able to prevent people by a Role from sending attachments via SMS.

    2 votes

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  10. As it is, you can only re-enable it once it's turned off, but once it is turned back on, customers are not able to turn it off again. It would be easier for customers to have the freedom to do so permanently, Especially when it is unclear which security setting on the network or computer is rejecting the code they receive via email. Not everyone knows how to turn off pop-up/adblockers on their browser or even turn off/on the security software on their pc, much less whitelist port 443 on their routers. Even if Support can assist to a certain…

    2 votes

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  11. Please re-enable the playback variable speed feature with the new ring central platform. Previously, you could listen to a meeting at 1x, 1.5x and 2.0x speeds. This is time-saving, when meetings are 2.5 hours long.

    3 votes

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  12. right now, you can only block a number to a specific employee extension/number. I would like a feature to do a company wide block of a specific incoming number. Going employee by employee takes too much time. Also, there is no way to block a caller from the main company number.

    22 votes

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  13. It would be great to have the ability to print out a text message/conversation.

    21 votes

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    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. The pin and password should not be tied together where the admin can't change the user's pin without also resetting their password. An admin should be able to change the pin as a separate action.

    6 votes

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  15. Would like the ability to record a prompt for the Dial-by-Name directory. Use case is this:We are a non-profit who serves teachers. We have a fleet of field representatives assigned to field areas made up of school districts. If a teacher calls, they may not know their field rep's name. In those cases, we would like to give them the ability to search by school district name in the Dial-by-Name directory. So, we would set up a "user" for each school district and have the caller enter the first few letters of their school district's name. The school district user's…

    11 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  16. We are getting spam calls ....we can block their IP and stop spam calls on RC or on google adwords account that will really help.

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. RingCentral accounts are either charged monthly thru the credit card or invoice. Some contract allows for an annual or 2 years charge but nothing beyond or in between. Some people would just like to pay in advance less or more than the options available today.Example: pay 6 months or 18 months in advance after the next billing date.Would be better if RingCentral is flexible with the payment terms.

    1 vote

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  18. 17 votes

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  19. I am requesting the shared voicemail box feature on our account, that is currently in open beta. I was told to request this feature to be added to my account by sending a request here. I spoke to Paulo today 02/20/2022 at 3pm est. The support ticket #: 14653341

    1 vote

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  20. We are allowed to set and change only the company caller ID, but we have different local numbers for different departments, so we want to set different caller IDs for each local number.

    4 votes

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