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3039 results found

  1. We want to have an IVR play the pre-recorded prompt once, then connect it to the requested extension. Having to wait the extra two plays, especially for longer recordings is very cumbersome for customers.

    13 votes

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  2. 11 votes

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  3. Receiving encrypted emails with the fax attachment will be a great addition for our fast pace healthcare clinic.

    4 votes

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  4. We need to increase maximum amount of simultaneous forwarding. As of right now, we are limited on how many can be on the list at once and it forces us to input each name and number daily.

    5 votes

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  5. Currently, when using a multi-level IVR menu, e are forced to allow the base prompt to repeast three times before triggering a call exception when the caller does not press a button. This should be updated to the account admins can pick a number from a drop-down. These days it is very common for IVR prompts to say "Or remain on the line adn someone will help you." This is often necessary for ADA compliance.

    8 votes

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  6. I have found that the IVR text to speech is useful and effective. It would be helpful if we could use this same text to speech function for other messages in RingCentral. Examples:Custom voicemail greetingsCustom connection messagesAnywhere that RingCentral allows you to record a custom message, those are places where text to speech would be useful

    17 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. It would be extremely helpful if we could assign University lessons to users and track their completion.

    2 votes

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  8. I have multiple companies under one roof. Employees split phone duties between companies, but the outgoing Caller ID needs to match the company of particular users.

    1 vote

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  9. As of the moment only the user who created the report can view the performance. There should be an ability to share it.

    9 votes

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  10. I am looking to see if we have the ability to upload or have an audio file for when a caller is on park like the audio files we have uploaded for when a caller is on hold. Thanks.

    5 votes

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  11. Partners from ALE RBO think this will be a highly added advantage for customers if those will Essential plan can have the Multi-IVR option enabled.

    1 vote

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  12. We have a professionally recorded dial by name greeting. Says the same thing but using the same voice we use for our auto attendant and on-hold recordings.

    7 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. We have 2 virtual numbers we have parked so we can get any possible calls from those lines we no longer advertise. However they are visible to users to use them as a line to make an outbound calls with all the apps with RingCentral. We do not want these lines to be visible at all.We would like an option to mark them to be ion bound only and not selectable for outbound. They are tied to the main IVR.

    3 votes

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  14. I would like the feature to be able to search a user or extension to see if it is associated with a Call Queue or IVR. This would help in the event if we deploy a spare phone that is associated to an unknown Call Queue.

    2 votes

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  15. On Demand call recording be completely unavailable and not to be able to be enabled in Service Web .

    1 vote

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  16. The email under the user profile is only limited max of 64 characters in total that's why it stops at letter l as it is the 64th character on your email. I need to be able add this long string email so I can get the alerts notification send to that email.

    1 vote

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  17. Currently, main line is being a default as outbound caller ID of newly created extension. It would be best if there will be an option in creating an extension to choose which caller ID to reflect.

    8 votes

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  18. Many of RC's processes, including re-assigning existing users to new phones, re-assigning existing phones to new users, moving numbers to inventory, adding a secondary digital line to an existing user, etc. are not intuitive and require a deep understanding of how your system behaves. This generic error message is useless and occurs frequently. If I can't complete a process because of some obscure reason, please indicate that in the error message so I don't have to spend 30 minutes with chat support.

    8 votes

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  19. can we have an option to activate a non user extension (message only or play announcement) online without having to enter or create a new account specially when the email used is not listed on the account

    3 votes

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  20. Steps to reproduce:Login to online portalclick on settings>user details>change passwordThere is a prompt to enter the password, which is the non-SSO passwordallow option to use SSO password in therewe do not want to enforce SSO because not all users in the account need it

    2 votes

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