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  1. Currently, the only way to gather shipping tracking information and serial numbers for shipped devices is to do a manual look in the service portal. I would like to receive an email once the order status is changed to "shipped" that provides:Tracking InformationSerial numbers and their assignments to each line.This email option would be very helpful so that we can forward information to our installation partners once the order is shipped vs doing a manual lookup before a scheduled installation.

    11 votes

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  2. To maintain compliance and end-user experience I propose disabling the ability to use a corporate email (ie. *@corporation.com) when signing up for personal RingCentral accounts. This would prevent potential data security risks associated with using company credentials outside the approved corporate use case. Implementing this change would help ensure corporate emails addresses are reserved strictly for official, business-related purposes and allow users to only use IT approved RingCentral accounts.

    2 votes

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  3. The partner wants to request to add a speed dial in the line keys for the paging group.

    12 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  4. We would like to be able to see faxes for only faxes that are sent by the sender. For example, if shawna@thebradshawfirm.com sends a fax can ONLY shawna@thebradshawfirm get a receipt for the fax rather than EVERYBODY who is listed to be able to receive faxes getting them as well?

    2 votes

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  5. To have an automated slack message to be sent to internal email address when user transfers calls to them and / or when they receive a voicemail on their personal extension

    2 votes

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  6. Hello, How do I turn off this chat or can you provide a URL I can go to that means I can get to the Admin panel without having to click the chat box out of the way.

    2 votes

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  7. On Zero dialing, Do Nothing is selected. When the caller presses 0, it should do nothing, it should not connect to the operator extension. Do nothing should disable the operator extension.

    8 votes

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  8. When hosting a meeting, guests should have an option not to register or create a profile when joining

    1 vote

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  9. The Call handling template is being applied to each user, however it created a custom answering rule for each user extension automatically. And once call handling template is deleted, the custom rule stayed on each user extension. There should be an automatic way of deleting the custom rule in each user extension once the call handling template is deleted.

    3 votes

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  10. We have reached support and discussed with disabling HUD feature on the RC app, it turns out that the only option to disable HUD is from the User roles and for this we are notified that we need to upgrade plan to disable the feature, it would be helpful if we are able to disable this feature without Upgrading the plan

    3 votes

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  11. In the Admin Portal under Users | Unassigned Extensions, there is a button labeled "Add Unassigned Ext", when I click it, it pops a window Labeled "Add Unassigned Ext", however it will not allow you to add an unassigned extension to Inventory. It forces you to add a user.

    Can we add an option to add Unassigned Extensions to inventory to make it easier when adding new users

    1 vote

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  12. Customer would like to modify the recipient and who can be contacted regarding the questions on the changes on the account.

    1 vote

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  13. RingCentral PULSE TO have a report of LONGEST HOLD for a current call in place

    1 vote

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  14. Simplified option to set up Holiday rule for RingCentral Service Web and RingCX portal

    2 votes

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  15. Ability to disable call monitoring notification when monitoring another user. This is for the users to be unaware that they are being live monitored. Quality purposes.

    7 votes

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  16. Get a bulk export list/report of my users and their personal dial-in number, participant code, and host code for conference calling.

    1 vote

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  17. Overview:
    The current functionality for uploading templates to the RingCentral Directory presents challenges in maintaining updated and correctly formatted contact information. This feature request aims to improve the user experience by allowing for easier editing and updating of directory entries, as well as enhancing search capabilities, particularly by company name.

    1. Editing and Updating Uploaded Entries:

    Issue: Currently, when uploading a template to the RingCentral Directory, the existing directory entries are included but may not be edited or updated in the desired format.
    Proposal: Enable users to edit and update existing directory entries directly within the RingCentral interface, without the need…

    5 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  18. We must turn off admin/configuration level notifications separately from normal workflow notifications.

    We do not want end users to be notified that they have been added or removed from a call group.
    We want users to be notified they have a missed call.

    In our onboarding meeting today, our RingCentral specialist indicated it was all or nothing.

    1 vote

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  19. We would like to request to include an indicator of the Primary Number on the report when downloading a User List on the Admin Portal.

    The current setup only shows all the phone numbers assigned to the users which doesn't indicate whether a number is a Primary Number or a Direct Number.

    1 vote

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  20. Currently we need to manually transfer the call presence to another user extension. We are requesting to have the call presence to be transferred automatically to the selected user extensions if the user that has presence cannot answer the call.

    2 votes

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