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3039 results found

  1. Set specific outbound Caller ID Number to a set of specific dialed numbers.

    1 vote

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  2. Analytics - ability to add calls routed to message only extension or announcement only extension.

    35 votes

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  3. The client wanted to have a template for the "calling-me-at"for easier application on multiple extension. Also he wanted to have a feature where he can delete the template on all extension at the same time.

    1 vote

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  4. -this would be useful for admins on tracking their user's login/logout-would help admins to determine if users are indeed logging in to their apps on their designated hour

    9 votes

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  5. We have tried to use the paging option for our phone VVX 450 on the process we have added the User to the paging group however every time we use the *84 or the phone paging button it always ask for the paging group the user wanted to page even the user is added on 1 paging group, it would be nice that it will directly go to paging without pressing the extension to make it less time consuming

    2 votes

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  6. Looking for an option to Allow call queue members to change their availability for the specific queue
    since once every call queue is set to Allow for "Allow members to change their availability for this specific queue" it is applicable to all the current member of the call queue and cannot be modified per member.

    2 votes

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  7. We need to have a feature on our call recording to able to automatically pause the recording for credit card information sharing to be compliant with the PCI

    2 votes

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    1. Call Log Reporting
      Under: Reports-->Call Log-->Detailed
      We would like to create detailed call reports PER department/group that include multiple extensions. However when attempting to filter a detailed call log report, it only allows ALL extensions or to select a single extension, but no groups/multi-select. Would like to avoid having to export the entire org call log per month and then filter the data manually. Am I missing this somewhere, or perhaps this is a near-term feature add?

    2. IVR / Call Queues Diagram / Visualization Export
      Is there a way for us to export our entire IVR / call group flows…

    1 vote

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  8. Ability to set or change the schedule date and/or time in a minute increment or interval instead of 15 minutes. This should apply to all schedule (company schedule, call queue schedule, user schedule and/or custom rule schedule)

    1 vote

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  9. Wants the member of call queue to accept another call while currently engage on a call

    8 votes

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  10. More granularity in Call Queue Supervisor roles via a Custom Role with limited permissions like the below:
    - Access to modify Hours Of Operations
    - Access to Call Queue voice announcements but
    - No ability to modify the members of the CQ
    Currently there are two options
    - Access to Call Queue messages only or full access.

    18 votes

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  11. Calls can be review individually in a one long duration of call.

    1 vote

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  12. I wanted to see if we could go to paper billing and send a check every month

    2 votes

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  13. We are working through a GDPR Subject Access request. As part of this there may be data relating to a named person within Ring Central in the Messge part of ringcentral.
    Is there a way to search and then export all the data where by name ?
    This would be a request as a global search.
    Also is there a way to see if data has been deleted ?

    1 vote

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  14. Limit a user's ability to register for RingCentral with a corporate domain that already has an account. For example, if we have in our portal acme.com, then any user that tries to register for a RC account with acme.com will get denied and redirected to their IT Admin. Also, if we could register multiple domains to limit the registration that would be excellent. Verification of domain ownership would be done via TXT records.

    1 vote

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  15. Customer should have a capability to change phone status from order in progress to completed in Service web

    1 vote

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  16. Should have permission that should only let the user access the user list without access to add/edit/delete user or any user information.

    10 votes

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  17. Ability to add one user with digital line in several ring groups. currently, it only allows a user to be added to on ring group

    3 votes

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  18. The Ability to set 5 minutes prior using Weekly Schedule in the custom rule date/time options. When selecting a Specific Date Range, we can set it in 1-minute increments.

    8 votes

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  19. It would be great if by default Call Recording is enabled for newly created extensions when Automatic Call Recording is active on the account. At the moment we will need to manually add the newly created extension under Phone System> Auto-Receptionist> General settings>Automatic call recording> Extensions to record.

    11 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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