3536 results found
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AI note taking usage
As the phone administrator, a feature that provides visibility into how frequently the AI notetaking feature is being used across the organization would be helpful. This feature would support our internal digital transformation efforts by ensuring features like AI note-taking are effectively utilized.
2 votes -
end message notifications to one email to all accounts at once
we want to change all the accounts to send message notifications to one email. In each account, in the messaging notification there is a field for specified emails. I'm wondering if there is a way to change this for all accounts at once, instead of going into each one to change it.
1 vote -
Determine which users are signing into the RC Standalone DT app and which users are signing in via RC for Teams Extension
Ability for the admin to check what app their agents are logging
2 votes -
Logs or details for for Security event logs in RingCentral Admin Portal
Access the following information for the RingCentral admin portal:
Logs or details for Security event logs
2 votes -
Logs or details for Account Lockouts in RingCentral Admin Portal
Access the following information for the RingCentral admin portal:
Logs or details for Account Lockouts
2 votes -
external directory contacts you cant disable for some users
Is there any way to disable the External Shared Contacts directory contacts to a group of users ? or i would like to use the External Shared Contacts directory from ringCentral Directory integration but not all of our users need it.
so want to disable for certain users
I need to add 60 users to my account , but want certain users will all contacts some users with no contacts , some with restrictions1 vote -
Direct call waiting functionality
Direct call waiting functionality that silences the audio of a second incoming call during an active call, allowing customers to stay connected without interrupting the current conversation
2 votes -
performance report excluding weekends
Customer created a Dashboard from Performance Report, and would like to Exclude weekends when they pull up the report. Being unbale to exclude weekends on a monthly report really impacts averages and data
2 votes -
Apply Template to Update Security Questions in Bulk
Ability to have an option to apply a template to do bulk update of the security questions.
4 votes -
Pickup a single users call
I would like to have the ability to have multiple users punch in a code or similar so when the receptionist steps away, another (any) user can pickup an incoming call to the receptionist without having to wait for a queue.
2 votes -
presence templates
Customer would like a template option for phone presence to include the newly added feature to enable
Use Call availability to user Presence
and
Use Unified availability to set Presence
This was included in RC411 3595
https://support.ringcentral.com/article-v2/setting-up-offline-presence-in-the-ringcentral-app-and-admin-portal.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=admin_portal4 votes -
Cross-Site Access Management Enhancement
Enhance the Cross-Site Access Management feature to allow administrators to manage settings that limit users' ability to use numbers from any site as their caller IDs.
5 votes -
Change Landing Page for Meetings
On occasion, when you click on the "Meetings" tab in the admin portal, the first thing it tries to load is the recorded meetings, even if you are not looking for that and sometimes the page takes forever to load then times out. That should be changed in the event you are trying to get to Rooms or changing a particular settings in meetings/webinars/etc..
1 vote -
DSCP for RCV
The customer would like to get the QOS setting for DSCP marking from RCM to RCV.
1 vote -
Add column headers to the error columns of External Shared Contacts Directory Contacts Uploaded .csv files
As an admin trying to figure out why my upload is not working, I would appreciate having an indication that error messaging exists in Column L of the ExternalSharedDirectoryXX-XX-XXXXdraft.csv by way of a clearly named column header. If a clearly named column header is exceedingly challenging to implement, some language in the accompanying email (where subject line is re: External Shared Contacts Directory Contacts Uploaded Failure) would be more helpful than no indication at all. Attached here is a screenshot where a filter on the unnamed Column L makes the otherwise-invisible errors below the fold discoverable.
1 vote -
Bypass Login Lockout Period
User was locked out for an hour due to multiple attempts. The super admin of the account should have the option to remove the lockout period after processing password reset.
2 votes -
Ability for the customer to check logs on why the phone is getting no service
Ability for the customer to check logs on why the phone is getting no service in service web. It would be helpful for the customers IT team to troubleshoot if they have a visibility of the connection logs.
1 vote -
AI Receptionist for User Extension
Set a dedicated AI receptionist for a user extension when the digital line was being dialed.
6 votes -
Personalize CNAM for a phone number or user extension
Capability to assign a personalize CNAM for a phone number or user extension.
6 votes -
SIP Header Push for Canada Accounts
CNAM:
No Central Database:
In the US, there's a national CNAM database where the caller's name is stored and can be looked up by carriers. Canada doesn't have this centralized system.SIP Headers:
Instead, in Canada, the caller ID name information is included in the call's SIP (Session Initiation Protocol) headers. These headers are sent along with the call and are used by the recipient's carrier to display the caller's name.Since there's no national database for CNAM in Canada and this is based on SIP Header, RingCentral should have a way to push SIP Header to different leading carriers.
5 votes
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