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  1. When making the Ring For settings on a user's account the options don't work like they are described. In our case most users have a physical phone and a desktop app, and setting the app to Ring For 0 rings for 0 seconds does NOT do that. Worse, any setting other than 0/0 results in the physical phone ringing after a delay, but 3/15 (and all higher settings) does not. What's up with that? lolThe real action of these settings may be revealed in the Admin section of the mobile app, where the description of this same setting is quite…

    1 vote

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  2. 3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. Normally, with the automated system asking for authentication, and eventually getting a support representative who also has to authenticate me, it usually takes 10 minutes just to get started on a problem. Hoping we can find a way to shorten this. Such as maybe accepting the automated authentication, so that the support rep no longer has to do so. Just a suggestion.

    1 vote

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  4. Currently the "number of rings before trying next member" options jump from 1 to 2 to 5 minuets. It would be helpful to have the choice of 3 and 4 minutes as well. Currently "maximum caller wait time in queue" options jump from 1, 2, 3, 4, 5, 10, or 15 minutes. Please add 6, 7, 8, 9, 11, 12, 13, and 14 minute options.The reason this would be more helpful:It would allow for more flexibility of ring and wait times.

    1 vote

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  5. Right now Admins can still see who calls all lines, the ability to designate a line completely anonymous would be benficial.

    3 votes

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  6. Currently there are far too many steps for the Admin to go through to review voicemail messages left for the other users. The current system is difficult and time consuming for the Admin who often wears a number of hats in addition to monitoring calls.

    2 votes

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  7. As a multi line phone system and one operator it helps to have the ability to page or intercom other callers.

    3 votes

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  8. can we add option for zip code while using multi Level IVR or adding the option to enable dial by extension on multi level ivr

    3 votes

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  9. Customer is looking to speech enable the RCO auto-attendant allowing customers to speak their selection or speak a name for dial by name directory.

    8 votes

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  10. This would be helpful for customers who are consolidating multiple domain environments to use SSO without Federating them.

    1 vote

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  11. As our company hours change, we have to individually adjust each user hours as well. This has lead to mistakes and missed calls. A simple additional radio button (24/7... follow company hours... and custom hours) under user hours would allow us to change our hours in ONE place, and they would be applied to each extension that chose that option.

    2 votes

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  12. Currently, there is no possible way to logout a user from any or all devices other that changing their password. This is problematic.

    1 vote

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  13. We're looking for a feature where we can export a specific user's extension voicemails to a CSV for audit.

    1 vote

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  14. 1 vote

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  15. Have a 5 seconds wrap up time - when a customer is waiting in Q - they don't need the extra 10 seconds wait for the next available agents - when we select 0 second there no ring tone for the next call

    2 votes

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    Implemented  ·  2 comments  ·  Admin Portal  ·  Admin →
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  16. The ability to search meetings is limited to meeting ID or Host. And, the host name must be an exact match as the users profile. Expand search criteria to include wild-card, participants, IP Address, etc.

    2 votes

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  17. Queue managers are the only ones that need access to queue voicemail via the app/browser

    1 vote

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  18. I love the new port view. While it's great create a web case is there, once I click it, I am taken to the support page and have to click create a case again. It has me logged in. I click create a case and it asks me to login. I wouldn't expect to make me log in again. That was my experience in Chrome. It just took me to support login page. using MS Edge and Internet explorer. The login should be able to pass through to the details page of entering a webcase.

    4 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. 2 votes

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  20. 8001231234 was added to the account. TELCO OPS confirmed that it is an invalid phone number and should not have been added.The system could have rejected the request from the beginning

    1 vote

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