3741 results found
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Bulk SMS Messages and allow hyperlinks
Bulk 500-1000 to be sent at a time. Be allowed to send hyper links instead of the original url.
4 votes -
Bulk Download of voicemail via zip on the admin portal and voicemail text view on the messages tab when mouse is hover to the hyperlink ...
...under the phone number. We should be able to get the call details along with the audio download as a zip file that should be an option with the bulk downloadThe columns on the messages pages needs to be re-evaluated for length as the number is cut off but there is a ton of white space after received. It is odd that suspected robocall is left full text but the other numbers are cut off.
4 votes -
Allow ANY email to be added to Glip as a conversation end point. Not JUST those on a Glip allowed list.
Allow ANY email to be added to Glip as a conversation end point. Not JUST those on a Glip allowed list.
1 vote -
Create Report for E911 addresses
Currently to see your company's E911 settings you must check each user and it's 2 or three clicks into each user's profile to see what the E911 settings are.Ring Central is sending emails to remind admins to keep this up to date, however even for a fairly small company checking what the current settings are is cumbersome.Please provide a report that might show by location the users/extensions at that location. Perhaps an advancement on this would be to include a flag to filter out non-Company owned addresses so you're not reviewing individual's home addresses
3 votes -
Map Custom Fields with Active Directory Integration
The request is to enable the use of Custom Fields and have attribute mapping with Active Directory integration in order to push data into those fields from AD. This will require RingCentral to expose the variables for custom fields similar to other attributes that can be mapped today with AD.
5 votes -
Robocall number bulk blocking option
Please Add the option in number blocking option where i can uplaod number list in format of csv instead of one number at a time.
8 votes -
Stop accepting incoming faxes on the main line
I don't list a fax number and I get nothing but junk faxes sent to my main line. I have a dedicated fax number if I want to receive faxes. Please add a feature that allows me to stop receiving faxes on my PHONE number.
14 votes -
Playback Speeds for Recorded Meetings:
Please re-enable the playback variable speed feature with the new ring central platform. Previously, you could listen to a meeting at 1x, 1.5x and 2.0x speeds. This is time-saving, when meetings are 2.5 hours long.
4 votes -
Add more characters on email notification address.
Would like to add more email addresses in our messaging notification but apparently, it allows me to add up to 255 characters. I would like to request to
11 votes -
Add an option to block one specific number for the entire company.
right now, you can only block a number to a specific employee extension/number. I would like a feature to do a company wide block of a specific incoming number. Going employee by employee takes too much time. Also, there is no way to block a caller from the main company number.
28 votes -
Fax Notification Via Encrypted Email
Receiving encrypted emails with the fax attachment will be a great addition for our fast pace healthcare clinic.
8 votes -
2 extensions on one app, texting included
i am doing 2 jobs right now, and will for at least 2 months. each extension is for a particular job. i need to be able to see the texting on one app so i dont miss any conversations. i have 1 app on my cell phone and one on my desktop but that doesnt work while at home. i also have signed in 2 different ways on my desktop and that works, but i cannot use 2 apps on my cell phone, so again, doesnt work once i leave the office. this is a problem, and i am constantly…
4 votes -
Simplified Admin Portal
Streamline and simply the admin portal for small businesses please. I'm a restaurant and need only two lines with custom voice-messaging capability. With Covid, our hours have had to be quickly modified due to staffing issues and the like. I love how easy it is to customize the voice messaging, but to navigate the interface and then make sure it takes effect is cumbersome. I modify my business hours, but then have to make sure the user's assigned hours sync up to actually take effect? Also, the live chat option is not really live. We should have an option for…
2 votes -
Customizable Dial-by-Name prompt
Would like the ability to record a prompt for the Dial-by-Name directory. Use case is this:We are a non-profit who serves teachers. We have a fleet of field representatives assigned to field areas made up of school districts. If a teacher calls, they may not know their field rep's name. In those cases, we would like to give them the ability to search by school district name in the Dial-by-Name directory. So, we would set up a "user" for each school district and have the caller enter the first few letters of their school district's name. The school district user's…
14 votes -
Sequential Rings
I would like to have 2 of my lines ring for a few rings then I would like the line to ring on a third line and the original 2 lines.
2 votes -
RingCentral Billing/Cost Analysis, Budgets & Alerts
Cost analysis is very important for us and I would really like to see an analysis tool where we can access and create visualisations of usage/spend, estimated forcast and create custom charts based on spend by resource type (e.g. Standard DigitalLine or Live Reports), cost centre or site or where the name contains a pattern. Most other cloud services such as Azure, AWS and GCP have this, so it would be great to see RC implement something similar.It would also be great to be able to setup budgets (cost thresholds) and alerts that could email administrators when this is exceeded.e.g.…
4 votes -
Custom audio for call recording notifications
We would like the see a feature that allows us to upload a custom audio file that plays when pausing and resuming recording.Instead of the default message that plays when you pause and resume the call recording (when taking payment details for example) we would like to be able to play a custom recording which we can upload via the admin portal.
5 votes -
Allowing Newly Port in Number to Have SMS Feature Working Immediately
RingCentral needs to find a way to have SMS working for newly ported in number because this texting feature is really significant to running a business. - per Mr. Andrew of Weir Bauld & Associates
1 vote -
Ability for Super Admins to force user Password/PIN/Security Question reset
Customers receive email notifications from RingCentral requesting that Users change their Passwords, PINs and Security Questions. Unfortunately, there is not currently a method where Super Admins (or similar) can force these Password, PIN and Security Question "resets" upon their Users.
6 votes -
Additional Field in User Provisioning for multiple site customers
The request is for an additional field in the 'Select Number' form with the Site displayed, as it will help when admins are deleting/adding users to various sites. Currently the only way to do this is to refer to the Inventory, find a number, write it down and then search for it under Add User.
1 vote
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