3350 results found
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Automatically add new user to Automatic call recording list
We have a Ringcentral account and we are under the impression that the extension on our account are already set to automatically record however upon checking we need to manually add them, it would be helpful to enable the automatic call recording for this extension when they are newly created
4 votes -
Feature Request: Enhanced Support for Deskphones in User Settings Templates
We would like to request a feature enhancement to address the current limitation in User Settings Templates that prevents deskphones from ringing when the "User Call Handling Template" is applied. This limitation causes confusion and operational disruptions for customers expecting a seamless integration of deskphones with User Call Handling.
Detailed Description of the Request:
Currently, when a User Settings Template is applied with a "Phone Call Handling," the setup is designed to ring only the RingCentral Desktop and Mobile apps, with no option to include deskphones. This limitation creates the following challenges:
Customer Expectations Misaligned with Design:
Customers expect the…
2 votes -
Option to set Emergency Response Location in Phones and Devices Section of Admin Portal for Soft Phone Users
Deskphone's ERLs can be setup in the Admin Portal. This option should also apply to Softphone users.
1 vote -
Tell caller they are being connected
Turn Off "Tell caller they are being connected " as a Default and Set the Ring Tone as the Default instead of Music.
1 vote -
themes
Additional THEMES Option for performance report
1 vote -
Request for Faster Sync Between Live Reports and Call Logs
Currently, there is a delay of 15-60 minutes for live reports to update after a call is logged, which causes discrepancies between the live dashboard and the call logs. A feature to enable a faster or manual sync between these reports would improve real-time accuracy and convenience for teams actively monitoring the live dashboard.
1 vote -
Automatic Feature for Enabling Automatic Call Recording for Users
Customer would like a feature that allows users to be automatically enabled for Automatic call recording without needing to do it manually.
7 votes -
No space in between numbers for incoming call information.
No space in between numbers for incoming call information.
1 vote -
Device History Log in Admin Console
Description:
It would be helpful to have a Device History Log feature in the admin console. This feature would allow administrators to view detailed information about each device, such as:When software or firmware updates were pushed to the device.
When the device went offline or encountered connectivity issues.
When the device reconnected to the system.
Historical status changes or any relevant activity related to the device.This would provide better insight into device performance and help troubleshoot issues more effectively.
3 votes -
Restore deleted fax messages
Ability to restore all deleted fax messages
22 votes -
Rejected calls should not return on the same member on call queue
Call handling on our call queue is simultaneous. When a member rejects the call it will still ring the same user after the after call wrap up time. There should be an option to have the call drop or go to voicemail if everyone rejects the call and the same person should not receive the same call once she/he rejected it.
26 votes -
Block External Calls, Allow Internal Calls in bulk option for numbers instead of manually
We have a single user that is getting hit with a ton of spam calls. We've tried to block robocalls, calls from pay phones, and calls without a caller ID. They added their number to the Do Not Call list, but are still getting too many calls. They would like to block all external calls, but allow any internal calls. The Habegger account has hundreds of numbers. I'm looking for a way to accomplish this without manually adding numbers to a trusted list. Is this possible?
5 votes -
Unanswered Limited Extension Calls
Need a feature directing unanswered limited extension calls from play announcement only to IVR Menu.
2 votes -
Disable Call Monitoring Notification
Ability to disable call monitoring notification when monitoring another user. This is for the users to be unaware that they are being live monitored. Quality purposes.
16 votes -
User Extension and Device Report
Customer wants to have a Comprehensive Report with the List of the all User Extension's Details, Devices Information on the Account and etc.
7 votes -
Ability to share VM already received to co-recipients
Ability to share VM already received to co-recipients not just future incoming VM's.
1 vote -
Limit users on accessing phone feature
Our users in the company is setting forwarding from the phone T46U using the phone, with this setup the calls from the call queue is forwarding the call to the external number that is set in the phone, as per talking with support currently there is no way to disable the users of the account to access this feature, it would be much helpful if there is a way in the online account to set and limit the users to access this feature on the phone
1 vote -
Add Filter for Call Log and Analytics
Call Log and Analytics Reports can be filtered using EXT. The customer would like the ability to filter calls more specifically to show only those forwarded to a specific external number and to determine the number of such forwarded calls. Currently, the customer must manually review the call breakdown and examine each call to identify and count those that were forwarded to the specified number.
5 votes -
automatic call recording announcement per extensions or queue
The ability to turn on and off an Automatic Call recording announcement per extension or group.
11 votes -
Option for Second missed call delivery to originating Ring group Voicemail
In the ring group call flow, forward the voicemail to the ringgroup voicemail, if the forwarded call queue missed the call.
Scenario: If all agents in the Ring group missed the call then it will be forwarded to the Call Queue, then if the call queue missed it, then forward the call to the Originating Ring group voicemail, (Second missed call delivery)
1 vote
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