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  1. Please I beg you!! Please add a 'Set Outbound Caller ID for All Features' (and phone) option, or a way to select multiple features to set the outbound ID for at once. We must change our users' outbound caller ID's often. Currently for each individual I must change the primary number's ID under the Extension then move to Outbound Calls/Faxes to set the same outbound id "By phone' and for each of the 9 features- that means clicking edit ► select number► save, 11 times in a row. It's a huge waste of time and makes me feel like a…

    2 votes

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  2. There should be an option for users who have call greetings to not have them play on internal calls. Meaning it would just be for any external call to their DDI

    2 votes

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  3. Able to port Australian mobile number

    2 votes

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  4. We would like a feature where we can disable the notification send to users when the admin change the password

    2 votes

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  5. I'm trying to add our Ring Central phone numbers on SMS Notification so our agents can receive a text message after we miss a call or receive a voicemail on the call queue. Our RingCentral phone tree has a 24/7 call queue as option 9. If/when a customer uses this option and none of our team is available to answer, we want a text message alert to be sent to the whole team so the first available person can respond. We would prefer this text to be received on each team member's Ring Central phone number.

    6 votes

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  6. Need to pull up the outbound call recordings of the ring members under the extension where they are added to.
    It would be best if there is a way we can get the outbound call recordings of the ring members in one extension only where they are added to.

    Right now we can pull up the outbound calls individually under their own extensions.

    2 votes

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  7. Customers using Smarsh for compliance archiving would like to have all RingCX related content archived in Smarsh as well

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  8. Please add any feature for recordings in which agents can't stop recordings. Because my agents stop their recordings when they do not want to record. And the result is, I can't see their progress.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  9. inbound calls being tagged as robocall/spam option to whitelist account wide

    3 votes

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  10. Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.

    14 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. Businesses may be able to put the exact name of the company on their caller ID and do not limit it to 15 characters only.

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  12. My company would like to have a feature added where the caller ID displays the option a new caller has selected from an IVR menu. For example, if the IVR menu prompts for callers to select options 1 through 4, with each option having a unique group it rings, then the recipients in each group would see that the caller selected option 1, 2, 3, or 4.

    3 votes

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  13. Idea: Is to have a clone button to use to clone users, queues, ect that have the same or almost the same information so it can be easier to set up. Currently there is a clone button for ringcx but would like a clone button on MVP as well.

    5 votes

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  14. Currently, the error messages displayed on the Admin portal Call Log lack sufficient detail, often leaving users puzzled with generic messages such as "Not Allowed." This lack of specificity leads to user frustration, increased support tickets, and prolonged issue resolution times.

    Enhanced the Error Message showing to provide users with detailed and context-specific error messages whenever an action is not permitted or encounters an issue within the Admin portal. This feature will significantly enhance user experience, reduce support overhead, and expedite issue resolution.

    2 votes

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  15. If the ADMIN blocks callers the whole account gets blocked for all users. So if ADMIN blocks a vender from calling the admin it blocks it for all users and extension. The admin should have his own set of blocks not for the whole company.

    2 votes

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  16. Go to Users > Templates > User Settings > Choose any template > User Details

    2 votes

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  17. It would be great if we can assign a a number to a desk phone without having the desk phone and number associated with a number

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  18. It will be great if we have an option to check another user's messages in the admin portal using the Admin password or master password, instead of getting the password of that specific user.

    3 votes

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  19. It would be much better if we could enable Group Call pick-up in all RingCentral plan

    3 votes

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  20. We need to have access to see the list of numbers reserved on the number storage list.

    3 votes

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