3479 results found
-
Add Filter for Call Log and Analytics
Call Log and Analytics Reports can be filtered using EXT. The customer would like the ability to filter calls more specifically to show only those forwarded to a specific external number and to determine the number of such forwarded calls. Currently, the customer must manually review the call breakdown and examine each call to identify and count those that were forwarded to the specified number.
5 votes -
Choose a specific user for call recording announcement
Choose a specific user to play for call recording announcement only
6 votes -
Note section for individual phones
I would like a section for notes about individual phones under User phone details. This could help with tracking physical location of phones withing the organization.
2 votes -
Display schedule without clicking Edit
Display the configured schedule without clicking the Edit button.
Instead of displaying "custom" like in the attache screenshot, show the configured schedule.
2 votes -
Ring central to service Firewall config
We contacted Ringcentral support seeking assistance as a user in the account when logging in getting the error "getting error this redirect failed because URL is blocked. please contact our support" as we have informed that a certain port with ring central is not allowed on our firewall and needs to be whitelisted a link for the network requirements was provided however we do not have the knowledge to set it up it would be better if Ringcentral can setup this configuration with our router to ensure connectivity with the Apps and RC tools
2 votes -
Ability to assign dedicated fax number to multiple users
It will be very beneficial to have an option to assign the company fax number to multiple user extensions instead to only one.
86 votes -
After hours filter in analytics
Option to add business hours in the Business Analytics, more specifically on the "Data Filter". It only shows date.
2 votes -
DELETE MULTIPLE CHAT MESSAGES
DELETE MULTIPLE CHAT MESSAGES - Chat Messages are limited to 60 messages per folder. It would be helpful if we could delete multiple chats at a time.
This feature is available for voicemails, calls, & texts already!4 votes -
Allow user to hide the name of the send on fax cover page
We have called technical support seeking assistance with the fax cover page, we are sending fax as a company and we would like an option in the online account for us to be able to hide the name of the sender in the fax cover page
6 votes -
Phone Numbers in Inventory - SMS and Missed Calls Routing
Capability to route the incoming SMS and Missed calls of the numbers in the inventory to other extensions in the account.
1 vote -
Call log tagging
option to remove the missed call notification for call queues that are set to simultaneous ring
2 votes -
Set specific outbound Caller ID Number to a set of specific dialed numbers.
Set specific outbound Caller ID Number to a set of specific dialed numbers.
4 votes -
Ability to disable delete button in call log
To prevent any intentional/accidental deletion of the call log we are requesting to have an option to disable the "delete" option to it.
6 votes -
Group Messaging for 911 SMS Notifications
Currently if an SMS is sent out for 911 Notifications and someone responds to that notification, the communication is only sent to the person who dialed 911.
This causes many unneeded texts going back and forth because the others receiving the 911 SMS Notification are not aware that it has already been responded to.
We need a way for these notifications to be sent out in a group so that everyone receiving the SMS notifications can see the responses from others in that group text and not respond when not needed.
5 votes -
Exclude Automatic Call Recording of an extension
Ability to remove call recordings on company recordings for a specific extension
1 vote -
Ability to identify if the SPAM caller is our client or a spammer
Would like to make sure that inbound calls showing "SPAM" is not their client and would like to stop SPAM calls as soon as possible.
1 vote -
Multi Site Notification Settings
Messaging notification on the account when someone send an SMS to the phone number assigned to the site is being sent to the operator of the main site.
We would like to receive the SMS notification on the SMS recipient of the specific site and not the operator of the main site.
2 votes -
A template where you can apply the customized RC App navigation Menu
To have the capability to apply a template where you can apply the customized RC App navigation Menu
10 votes -
Set a designated keypress for repeat menu greeting
have contacted support and was informed that in the IVR menu the only option we have to repeat the menu is set only to the # and * keypress, we would like to designate this to a number keypress which is not available currently in the option
6 votes -
allow role domain to be selected during new account creation
So while using the add User function a template can be selected thus linking a role to the user account, however, once the account is created you have to open the new accounts role setting to then select the correct role domain setting as it defaults to Company. Can there be an option to either choose the correct site or to have the process select the site domain based on the users Site selected during creation?
1 vote
- Don't see your idea?