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3039 results found

  1. Would like to have an option to send the 2 factor authentication to multiple email address

    3 votes

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  2. Call monitoring group to Performance report - Call monitoring groups should also be included in the list to filter for the performance report

    7 votes

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  3. We would like to have an option that provides a report that lists all users conference host and participant codes

    9 votes

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  4. I think it would be super helpful for administrators to have the ability to schedule changes to take place. For example, (basic example) lets say we need add a user to a call queue at a certain time and remove them at a certain time we could schedule a change. This feature could "record" the change and then we can specify when this change would occur based on date and time. This would assist admins so we don't have to remember to do something or mark it on our calendars versus scheduling it on the portal. Also eliminates the scenario…

    6 votes

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  5. Number change georaphical location of a phone number and multiple receive or sms recipient

    3 votes

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  6. Feature Request: Wanted to be able to Modify/Update the Change Password Interface

    Customer is getting confused on the Change Password Interface hence wanted to modify / update the it

    Customer preferrence: Clear path within the service web portal that would indicate that this is where you can change the security question and answer.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. We are already using ring central on one website but we are building a second website and we want to get a second phone number so that customers from the new website can call in. I want the phone to notify our customer service staff which website the customer is calling from.

    2 votes

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  8. Is there a way to restore a deleted user account?I would like to have the option from the Admin Portal to retrieve any of the messages of a deleted user

    4 votes

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  9. Current fax cover sheet shows the phone number the same as fax number. Specialties call the number thinking that is our phone number. It would be nice if we could edit the number so callers do not get confused.

    4 votes

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  10. Customer would love to have a feature when a user extension transfer a call to an external number there should be an option for them to choose either Phone Number or Extension Number of their RingCentral Account to show as display on receiving end.

    5 votes

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  11. It would be useful if there is a place on the online account where we can add the number of the customers who opted out with the SMS to stop sending SMS to the particular customer

    5 votes

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  12. Allow multiple devices to be added in a ring group settings since it can only have 2 devices that can be ring at the same time.

    3 votes

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  13. We need a report of every call that number or the "unknown" number has dialed

    2 votes

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  14. We would like the ability to edit the information showing on the desk phone's line keys. For example, lines 1 &2 are assigned to the extension's owner. We would like it to look like:Line 1 Extension numberLine 2 Firstname Lastname

    4 votes

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  15. Submitting Idea on customer's behalf. We were having an issue where some of the agent's sites were merging, and the agent wanted their customers to hear an announcement about the move before being forwarded to another site's number. Unfortunately, RingCentral's service web doesn't have the capacity to forward to a specific internal number, only to extensions. The problem here is that the agent's extensions will be changing soon with the merge, so the call rules or IVR menus we create to get this done will all break soon and have to be rebuilt. If we were able to forward the…

    3 votes

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  16. Improve how the call logs register the calls being forwarded to the user extensions on the account.

    1 vote

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  17. Implement a visual indicator within the RingCentral account interface to clearly show when HIPAA compliance is enabled.

    Currently, there is no readily apparent way for users to confirm their RingCentral account is configured for HIPAA compliance. This can lead to confusion and uncertainty, especially for healthcare providers who rely on the platform for secure communication.

    Proposed Solution:

    Introduce a prominent banner within the RingCentral account dashboard that displays a clear message indicating HIPAA compliance status. The banner could include:

    • A statement like "HIPAA Compliance: Enabled" or "This account is HIPAA compliant."
    • A visual icon associated with HIPAA compliance.
    • A link…
    2 votes

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  18. Hi Team,whenever we add any audio to IVR prompt or greeting or anywhere it decrease the quality after applying it to there.call greetings and menu information prompt in audio is coming in wrost quality after uploading it. audio quality should be fine and crystal clear .

    3 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  19. I want to have an option wherein I can set up a pre-recorded outgoing message to leave to our clients whenever we call them instead of just being routed to their voicemail.

    7 votes

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  20. Admins need the ability to backup calls, voicemails, SMS/MMS, faxes, and CHATS. They need to be able to remove the ability for users to be able to turn off backups. This would be very helpful for compliance. Admins need the ability to control backups for every item at the admin level. Chats need to be able to be backed up as well, since SMS / MMS use is required to be registered through TCR. Some companies rely on chat now, instead of SMS / MMS. Chats need to be able to be backed up as well.

    3 votes

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