3951 results found
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Service level in live reports
The ability to download Service Level data from Live Reports and select a custom date or date range for the report. Currently, the Service Level section in Live Reports does not provide an option to export the data or choose different dates.
5 votes -
Increase co- recipients in Shared Voicemail
have the ability to increase co- recipients in Shared Voicemail. As per Default it is 15 only but it would be great if we could have it increased.
8 votes -
Distinction between internal and external calls by ringtone in a deskphone
It would be great to assign all internal calls a specific ringtone and all external calls a different ringtone in a desk phone.
5 votes -
Company-Wide Auto Recording: Ability to Customize or Disable the Recording Pause Announcement
We would like to request the ability for administrators to customize or disable the audible "Recording Paused" announcement that is played when a user manually pauses an automatically recorded inbound call.
Currently, when Company-Wide Automatic Call Recording is enabled and a user manually pauses the recording, RingCentral automatically plays an announcement informing all participants that the recording has been paused. At this time, there does not appear to be an option within the Admin Portal to modify or disable this announcement.
Requested Enhancement:
Add an Admin Portal setting that allows administrators to:
Disable the "Recording Paused" announcement.
Customize the announcement…6 votes -
Bulk Export Capability for User Outbound Caller IDs in Admin Portal
While there is currently an option in the Admin Portal to download a general list of phone numbers on the account, this existing export is insufficient. It does not indicate which of those numbers are actually mapped, available, or used as an Outbound Caller ID by specific users.
Currently, the only way an admin can see a user's available Outbound Caller IDs is by navigating into individual user profiles and manually checking the Caller ID dropdown menu. There is no functionality to pull this relationship data in bulk across the company. For organizations managing multiple users, manually checking these individual…
4 votes -
Al Receptionist Closing Spiel
Let the AI receptionist have an option to set up a closing spiel at the end of a conversation, instead of the AI simply disconnecting or disappearing after assisting a client or customer.
11 votes -
Ability to us AU Regional format and Home Area Code for Canda Account or US Account
Could we add support for configuring the AU regional format and Home Area Code for both Canada and US accounts when creating Site Extension
4 votes -
ser Group Manager should be able to view all call logs belonging to members of their assigned User
User Group Manager should be able to view all call logs belonging to members of their assigned User Group, without having to manually filter individual extensions and without receiving access to company-wide call logs.
5 votes -
Block numbers from being manually dialed, not only on dialler or inbound.
Currently we can stop a number dialled using the dialler, which prevents the number being called by checking the DNC list and inbound calls are blocked using the Blocked ANI.
However a lot of our calls are made using the manual option and the blocked ANI does not stop this from being called.
So please incorporate manual outbound calls being blocked from numbers in the blocked ANI list.14 votes -
Call Waiting Availability for Shared Lines
The ability to have a 'Call waiting" feature for Shared Lines extensions.
The Call Waiting feature for Shared Lines extensions would be needed to ensure that users do not miss incoming calls when the shared line is already being used.
Why it is needed:
Allows a second incoming call to be received while the shared line is already on another call.
Prevents callers from immediately receiving a busy signal or being unable to reach the team.
Gives the user the option to place the current call on hold and answer the incoming call.
Improves call handling for teams that share…4 votes -
Audit Trail Enhancements
This idea is a combination of other ideas around improving RingCentral's RingEX Audit Trail feature.
Improve logging for all items that are added, moved, changed or amended within the Admin Portal.
295 votesAs there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
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Enable Direct-to-Voicemail Spam Routing for First-Born Super Admin
The first-born Super Admin can enable an automated call routing setting to seamlessly redirect all incoming spam-flagged phone calls directly to voicemail without ringing their live line, protecting their time while ensuring no potentially legitimate caller who gets falsely flagged is completely blocked.
4 votes -
Silence Detection and Automatic Voicemail Termination
When the voicemail system detects no valid speech or audible input for five consecutive seconds, such as during silent robocalls, it should:
- Play a prompt informing the caller that no audio was detected.
- Allow one additional attempt to provide a response.
- Automatically terminate the call and discard the voicemail if silence continues
Business Significance:
This feature would prevent silent or automated calls from generating unnecessary voicemail recordings and consuming billable toll-free minutes. It would reduce operating costs, minimize unwanted voicemail traffic, and improve the overall efficiency of toll-free number management.
3 votes -
Allow use of 211 / N11 Numbers
Please allow the usage of 211 in my tenant. This is an extension from our current system that is used heavily for clients.
4 votes -
Site Default Caller ID Number
The ability to assign a default outbound caller ID Number for a specific site. As long as the number is assigned to the site.
You can choose the default Caller ID Name within a site, but not assign a number. What this would do is allow any new user created under that site to auto-magically pull the default outbound Caller ID Number that is assigned to that site. This would prevent admins from having to push a template everytime they create a new user.
3 votes -
Repeat Caller Identification with Dynamic Call Routing
Enable RingEX platform to identify repeat callers based on caller ID or call history and allow dynamic call handling or routing changes when a repeat caller is detected.
Expected behavior:
- System detects if an incoming call is from a previously seen number
- Mark caller as “Repeat Caller”
- Allow configurable routing rules such as:
- Route repeat callers to a priority queue or specific agent
- Apply different IVR or call handling logic for returning callers.7 votes -
audit trail -> need display reel performer
Currently, when certain changes are made in the admin portal (for example, changing a site ID for a user in a multi-site environment) the "audit trail" logs show this as an automatic system action associated with the Super Admin account.
However, this modification may actually be performed by another administrator. Therefore, the action should either be logged under the name of the actual administrator who performed the change, or under a clearly identified automated task.
Another example: when support logs in remotely, we can see an entry such as RC-Agent on behalf of…, but all subsequent actions are then recorded…
9 votes -
Add Permanent UTC Offset Time Zone Options
Description:
Currently, administrators need to select an appropriate time zone when configuring sites. However, some locations require a fixed UTC offset throughout the year, without automatic daylight saving time adjustments.
We are requesting additional time zone options that support permanent UTC offsets (e.g., UTC-07:00 Permanent, UTC-06:00 Permanent, UTC-05:00 Permanent).
Requested Enhancement:
Add permanent UTC offset time zone options to the available site time zone settings. These options should maintain the selected UTC offset throughout the year, regardless of daylight saving time changes.
For example:
(UTC-07:00) Permanent
(UTC-06:00) Permanent
(UTC-05:00) Permanent
Other applicable permanent UTC offsets.
The selected permanent time zone…
2 votes -
Automatically Update Desk Phone Time Zone When Site Time Zone Is Changed
Description:
Currently, when an administrator updates the time zone configured for a site, the time zone settings on the individual desk phones do not automatically follow the site's updated time zone. Administrators may need to manually update the time zone configuration for each user or desk phone to ensure the displayed time is correct.
Requested Enhancement:
Implement functionality that automatically synchronizes the time zone settings of desk phones with the time zone configured at the site level.
Whenever an administrator changes a site's time zone, the associated desk phones should automatically inherit the updated time zone without requiring individual device…
2 votes -
AIR Custom Role Access Permission
Would like to be able to set a specific custom role for user to have access to AIR only. Currently we need to enable the access for Auto-receptionist to access AIR for Standard user.
Can we have a separate permission to be set that is not tied to Autoreceptionist permission so user will not have any ability to change the auto-receptionist settings when the custom role is applied.
5 votes
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