3175 results found
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ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS
ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS
121 votes -
customize column when downloading user list
Customer would like to have the ability to customize the top of the column when downloading the user list. The customer would like to add other details to the file.
3 votes -
RingEX After Hours Schedule Display
Currently you can set your working schedule i.e. Mon, Tue, Wed, Fri 9.00 - 17.00.
This part if fine.However in After Hours, it only states Mon, Tue, Wed, Fri after 17.00.
Althought technically it is working, meaning on a Thursday where I am not working it still routes to Voicemail but from a display view this is very confusing.Ideally we would like a more detailed summary of the After Hours Display.
I.e. Mon, Tue, Wed, Fri before 9.00 and after 17.00
Thurs, Sat, Sun all day3 votes -
CallerID update upon Extension Assignment
Currently, when a user is imported and assigned an extension/phone number, the Admin then has to access the user profile in the Admin portal and update the CallerID manually, or apply a template. If this is not done, the user's CallerID are instead set to the Company Default name and number.
While simple, it is possible to overlook this step.
Instead, it would be beneficial if RingCentral were to allow for a setting that automatically updates CallerID features to match the Primary Number upon update/assignment, rather than being a manual step.
3 votes -
User Import from SSO Client Before Extension Availability
Currently, newly created users are stuck on user creation via import from Okta/AD if there are no Unassigned Extensions with a Device.
Competitors have historically allowed the user to be imported and available in Admin to then have a license assigned and number/extension generated.
This would allow for less frequent instances of user import/creation to be halted by an arbitrary number of paid extensions being available.
3 votes -
Add schedules to IVR menus
Pretty self explanatory. Add schedule functionality to IVR menus.
4 votes -
Opton to put a user as a Super admin but shoudn't have the capability to chnage anything on the account
Option to put a user as a Super admin but shouldn't have the capability to change anything on the account
2 votes -
"Who Disconnected the Call" in Regular RingCentral Call Logs
Currently, in RingCentral Contact Center and RingCX, there is an option to see who disconnected a call. However, this feature is not available in regular RingCentral. It would be extremely beneficial for users to have the ability to view which party (caller or recipient) disconnected the call directly in the call logs or analytics for better tracking and troubleshooting.
Adding this feature would improve the visibility of call statuses and provide more useful insights, especially for customer support teams and operations managers.
3 votes -
A generic password for easier access of devices via GUI
A generic password for Polycom devices for him to access the GUI Faster online instead of admn(Instance ID)pwd, format.
2 votes -
Yubico support with RC
We contacted support seeking assistance with setting up Yubikey with RC MFA we were educated where to navigate to setup the MFA however we failed setting it up as Ringcentral does not support FIDO MFA authentication
It would be helpful if we are able to set this with RC
2 votes -
Have option to access and delete AI Notes on Admin portal
The customer desires an option to access and delete AI Notes through the admin portal.
6 votes -
disable call forwarding of a user extension from admin portal that is active in their deskphone.
ability to turn off call forwarding that the user set through the desk phone from the admin console?
2 votes -
Turn off Security Notice from RingCentral
Can we stop automated emails from service@ringcentral.com regarding Security Notice from RingCentral?
8 votes -
Bulk Delete Voicemail Messages on Desk Phones via Admin Portal
To efficiently use deskphones in a shared space, e.g., hotels, the ability to delete voicemail messages in bulk on the Admin Portal and be deleted in sync on desk phones should be a feature.
2 votes -
Voicemail Setting Permission for custom role
Unable to update/make custom voicemail greeting when Screening, Greeting & Hold Music is disabled for user roles.
If we can include a separate permission for a role such as greeting, voicemail settings, ringback, screening and hold music restriction.
The users are now restricted to update voicemail when they are assigned to a role that is restricted for Screening, Greeting & Hold Music.
This is happening when updating through desktop, mobile and web application.
36 votes -
Disable AI notes for dialed numbers
The customer has requested an option to disable the AI feature for specific phone numbers. They would like a toggle option to turn off AI note-taking when calls are received on the main number or any other selected number.
3 votes -
Ability to create a template to modify messaging notifications.
The customer requests the addition of another email address to receive fax notifications for all user extensions. However, templates do not offer an option to modify or add email addresses for receiving messaging notifications.
3 votes -
ability for a caller to select an IVR menu option and receive a text message with a hyperlink to the company website.
ability for a caller to select an IVR menu option and receive a text message with a hyperlink to the company website where they can receive information on a topic.
5 votes -
Custom ringtone for call queue
We contacted support to confirm if its possible to have a call queue set with a custom ringtone that the user will hear when answering the call, with this feature the user will know which call queue the call is from
4 votes -
Call Queue members visibility to calls in queue
Call Queue members visibility to calls in queue. When one user is on a call, they can still see incoming calls.
34 votes
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