3038 results found
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Export all the limited extensions from the Admin portal to the Standard address book (Contact Center).
The customer would like to export all the limited extensions from the Admin portal to the Standard address book (Contact Center).
7 votes -
Restore deleted fax messages
Ability to restore all deleted fax messages
17 votes -
Automatic Feature for Enabling Automatic Call Recording for Users
Customer would like a feature that allows users to be automatically enabled for Automatic call recording without needing to do it manually.
5 votes -
Caller ID number change to another user's extension phone number
Customer wants to change the caller ID appears on his extension as another's user's extension phone number.
4 votes -
Call Queue: Simultaneous | Add more than 50 members
Currently, the supported maximum number of members for simultaneous ringing for call queue members is 50. Please consider increasing it to more than that.
20 votes -
Ability to Turn Off Infinite Call Looping
The customer wants to have the ability to be able to have the call be routed to the same extension more than two times instead of playing an error message and then disconnecting the call
2 votes -
Automatic | On-Demand Call Recording Announcement Language Options
Currently, the On-demand and Automatic Call Recording announcement can only be set in the "Main Site". Businesses that have other sites or different call routing for other languages don't have the option to create a separate call recording announcement with a different language.
It would be better if Automatic and On-Demand call recording announcements have the option to create another announcement with a different language that can be set to the call routing to the department who handled the customer calling with a different language and for the caller to also understand the announcement.
8 votes -
Partner Account Management
Add Partner of Record login access to any account a Partner has sold/installed with admin access per authorized user. This would allow using our own log in credentials to access client accounts and provide an audit trail of who was the users making changes. As the Implementation Manager, I need the ability to monitor who is accessing and making programming changes on client accounts.Instead of creating a user for each client in accounts.ringcentral.com, our clients that we maintain should appear and when clicking on an account, the audit trail should show "Partner name - User name" logged into the account.…
20 votes -
Set a Background Image on the Desk Phones through Admin Portal
Need to have an option on the Admin Portal to upload a custom image for desk phone background rather than setting it up manually through actual phone settings or phone web interface.
10 votes -
Users list column with enabled call forwarding indicator
It is good to have a column on the users list where we could easily see which user has call forwarding enabled instead of the current way of checking each users one by one.
4 votes -
Option to check the type of license for "adoption and usage" in analytics.
It would be more convenient if there were an option to check the type of user license in the "adoption and usage" section of analytics.
4 votes -
Option to to block all outside calls
Option to have a separate section where the Admin can block all Outside Calls from coming into an extension without affecting any internal calls
4 votes -
Forward calls from user extension to company main number
Wanna be able to forward all the calls from a user extension with a Digital line to Company's main number
14 votes -
Allow user to hide the name of the send on fax cover page
We have called technical support seeking assistance with the fax cover page, we are sending fax as a company and we would like an option in the online account for us to be able to hide the name of the sender in the fax cover page
4 votes -
Bulk update user info
There is currently no way to simply import user info for existing users. For example, if I want to update the department or title for users, I cannot do that with a simple import. Please add this functionality.
3 votes -
Simple Temporary password
An option that can click for a temporary password like Passw0rd1 for all new users.
We really would like the policy revoked that does not allow the use of a password more than once within the last five password changes; this isn't a rule that we authorized. I often find myself resetting passwords as an admin and needing to issue temporary ones should someone forget them. It is irritating, especially if I need to reset more than one time, to have to constantly think of fresh passwords.
4 votes -
Restrict Standard User To modify Setting
I would like to have a way that restricts standard user to modfy there Incoming call rules specially the schedule hours because of lthe businesses now are hiring remote workers.
4 votes -
Non-Super Admin users can elevate themselves to a Super Admin.
We have noticed that Non-Super Admin users can elevate themselves to "Super Admin." This could potentially cause security issues and business impact.Non-Super Admins should not be able to change their role to a “Super Admin” or remove the SA role from other accounts.Scenario: We have our Non-Super admins that have “User Management” under their role, they need this to be able to choose a different role for MACD (move,add,change,delete) requests but we don’t want them to have the ability to change their own permission to “super admin.” Only another “super admin” should have the ability to change someone else to…
90 votes -
Add the ability to include Limited Extensions in Call Queue groups.
currently only User lines can be added a member of a call queue. please add the ability to add Limited Extensions to a call queue.
15 votes -
Add Rotational setup for call queue
User wants to have the Round Robin or Rotational queue added to the Call queue setup, as Longest Idle favors people who are not getting on the phone to make outbound sales and they should not be rewarded with more incoming leads than sales people who are dialing for more business.
8 votes
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