3814 results found
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Add coworker to ring settings
Ability to separate RingCentral apps and deskphone when adding number or coworker to a user extension's ring settings. Currently, we can only add coworker without option to select devices (apps or devices).
4 votes -
Allow Site Numbers to Be Used as Dialed Numbers in User-Level Custom Rules
Currently, user-level custom rules do not allow site numbers to be used as the “Dialed Number” condition. This limitation prevents customers from creating flexible call handling rules that differentiate between calls routed through a call queue and direct calls.
At present, achieving this behavior requires reassigning the site number as a Company Number, which may not be feasible for all scenarios.
Request: Enable site numbers to be selectable as a “Dialed Number” condition in user-level custom rules to allow more granular call routing and custom call handling options.
9 votes -
Be able to modify or designate a specific key press for call queue call back request
The customer wants to know if they can customize which key their callers press to request a callback — for example, changing it from press 1 to press 2. Basically, they want to set up a specific keypress for callback request
3 votes -
AIR Custom Role Access Permission
Would like to be able to set a specific custom role for user to have access to AIR only. Currently we need to enable the access for Auto-receptionist to access AIR for Standard user.
Can we have a separate permission to be set that is not tied to Autoreceptionist permission so user will not have any ability to change the auto-receptionist settings when the custom role is applied.
3 votes -
Customize Cisco deskphone's key lay out
Ability to customize Cisco deskphone's key lay out in the admin portal.
7 votes -
Unify Call Logs and Recordings for Concurrent Calls
- Executive Summary (The "What")
We request a system enhancement to ensure that a single call (e.g., Call 1) is logged as one continuous entry with one consolidated recording, even when a user places that call on hold to handle a second call (Call 2).
- Current Behavior (The Problem)
Currently, when a user handles two calls simultaneously, the call log and recording for the original call are fragmented.
Scenario: A user is on an active, recorded call (Call 1).
The user places Call 1 on hold.
The user then makes or receives a second, recorded call (Call 2).
After handling Call…
17 votes -
Tenant‑wide Default App Ring Duration Without Overriding User Call‑Handling Preferences
Admins currently must use a User Settings Template to change app ring duration at scale, which forces an override of user call‑handling preferences (ring in order vs ring all). This causes missed calls when short defaults (e.g., 2 rings) are applied and increases admin effort.
Request:
Add a tenant‑wide default RingCentral App ring duration that:-Applies only as a default
-Does not override user call‑handling preferences
- Can be changed safely without affecting personalized workflowsBenefit: Prevents missed calls, reduces manual user updates, avoids unintended overrides, and improves audit clarity.
5 votes -
Increase or Customize Active Device Limit for RingCentral App
Summary:
Customer is encountering repeated login conflicts due to the active device limitation when using the RingCentral app across multiple platforms.Customer Use Case:
The user is a trainer who needs to access the RingCentral app simultaneously across multiple devices and platforms, including:- Desktop application
- Mobile device
- Microsoft Teams integration
Currently, even with only three active sessions, the user continues to receive the error:
“Account signed in on another device. Phone access lost on this device. Limit active devices and log in again to restore phone functionality.”This disrupts their ability to conduct training sessions, as phone functionality becomes unavailable.
…
6 votes -
View all outbound faxes sent by all extensions
Admins want the ability to view all outbound faxes sent by all extensions on a Site; from the admin portal website, it's available on individual extensions but not for admins to access on demand.
5 votes -
Shorten the voicemail duration a caller can record
We have contacted support to inquire about voicemail, our expectation is the voicemail message a caller can record the message is 3 minutes however we are getting 20 minute voicemail recordings in our logs, we have connected to support to see if there is a way to shorten the recording time for VM however I was informed that there is no way to do that, it would be better if there is an option in the online account where we can shorten this
22 votes -
When someone tries to access the account from a new device, the account holder should receive a notification. Access should only be granted
When someone is trying to access the account with a new device, he would like to get a notification and that person can only access it once he gives permission.
8 votes -
Extend message only extension storage
A feature in which the message only extension can extend its storage from the default 200 messages
4 votes -
Consolidate multiple user accounts or phone numbers into a single SIP connection
Subject: SIP connection
Description: Dear RingCentral Support Team,
I am currently integrating RingCentral with Bitrix24 via SIP.
At the moment, our company has around 30–50 employees, and each user account requires a separate SIP connection (port) to function properly. However, Bitrix24 is currently limiting us to a maximum of 10 SIP connections, which creates a significant constraint for our operations.
I would like to ask if there is any possible solution to consolidate multiple user accounts or phone numbers into a single SIP connection (or a smaller number of SIP trunks), so that we can avoid hitting the connection limit…6 votes -
Zero Dialing Per Extension when in VM prompt
Wants a feature that allows callers to dial "0" after reaching the voicemail prompt to be routed to an alternative extension or operator.
2 votes -
Block incoming calls from U.S. phone numbers to Canada
Block incoming calls from U.S. phone numbers to Canada
Blocking by country code:\n- While RingCentral doesn’t currently offer a direct “block by country” feature, you can manually enter the international dialing code (e.g., +971 for UAE) as part of the area code filter.\n- For broader protection, blocking should be done at the System Admin or Super Admin level so it applies across your entire account—not just individual extensions.\n\n\nCould you please confirm how we can block incoming calls from U.S. phone numbers? Our operations are focused exclusively on the Canadian market, and currently, nearly30% of our inbound calls are spam originating…
20 votes -
Customized CNAM for internal calls without changing user details
We would like to have the ability to customized our caller ID name for internal calls without changing our user details.
6 votes -
Site Name don't include "amp;" when using special character "&".
If you try to edit the site name for multi-site using special character "&" and name will show "&" not "&". For example, target name G&G but right now it shows "G&G". Expected behavior is "G&G" only.
4 votes -
Admin Control for Hiding DID on Deskphone Displays
Overview
Goal: Provide an administrative toggle in the portal to prevent the user’s assigned DID (Direct Inward Dial) number from appearing on the physical deskphone hardware display.Current Pain Point
Currently, most deskphones automatically pull the assigned DID and display it on the home screen or status bar.Security/Privacy: In public-facing areas (lobbies, retail floors), sensitive direct numbers are visible to anyone walking by.
User Confusion: Users who primarily use internal extensions or "Caller ID masking" are often confused by seeing a different external number on their device.
Aesthetics: Admins often prefer a "Clean Label" approach where only the User…
4 votes -
Dual provision Polycom VVX 250
We are working to dual provision our Polycom VVX 250 phones to use both work with both Ring Central and Alta Fiber.
I tried updated a few phones to the latest firmware and this did not resolve.6 votes -
Descrepancy
Please investigate why Analytics is showing "IP Phone Offline" for some extension during inbound call attempts, even though the assigned Poly VVX 450 is online and registered.
3 votes
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