3885 results found
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Fax Number Indicator in Company Directory
Customer would like to have an option to publish a number in their company directory stated as fax number.
2 votes -
RC App feature available to Service Web
They would like to see the function of the app available to the Web Portal like: Start a video meeting, schedule a video meeting.
1 vote -
Reassign an Extension without having to Delete and Rebuild
I thought this was in this portal already but I can not find it. I would like to de-activate an extension and change the users information then be able to send an invite so the user can set up the extension as a new extension.
1 vote -
Sync between Cost Centers and Sites
Example:
Customer needs to sometimes move users between Sites (in the admin portal)When creating a site, it prompts users to select a cost center to tie to the site.
Once a user is moved from Site A to Site B, the expectation is that the cost Center would automatically adjust from Cost Center C to Cost Center D.
This is not the case.
A user is moved from Site A (which is tied to Cost Center C), to to Site B (Tied to Cost center D). While they are moved from Site A to Site B, the Cost center…18 votes -
Disable Call Monitoring Notification
Ability to disable call monitoring notification when monitoring another user. This is for the users to be unaware that they are being live monitored. Quality purposes.
21 votes -
Ability to forward the calls to an external number but not the fax
Calls would be forwarded to an external number but the Faxes will remain at the extension.
5 votes -
Add Yealink T40G to the list of Supported Phones under BYOD
Add Yealink T40G to the list of Supported Phones under the BYOD option in the admin portal for assisted provisioning.
4 votes -
manager with live reports should have access to site reports with no access to user management
manager with live reports should have access to site reports with no access to user management
1 vote -
live call monitoring
please create a portal for monitoring live calls in a call center environment where i can see waiting calls, serviced calls, abandoned caalls, longest waiting, average waiting average talk. also include a live view of the person on the call and the person they are talking to. also show users that are in a queue that are active and not actively on calls
10 votes -
Auto update of user hours
A feature in which the user extension hours will automatically update specially when transitioning to daylight saving time
2 votes -
Add support for Individual and Bulk Site assignments to DIDs in Number Inventory
Current Situation: Phone Numbers in Number Inventory can have Site assignments today.
Problem: There's no way to modify a site assignment for an individual DID or in Bulk. Large customers not only need the ability to have DIDs in Number Inventory assigned to Sites, but also need to be able to make changes to those Site assignments as their company grows.
Feature request: Add support for making individual and bulk Site assignment changes to DID in Number Inventory.
2 votes -
increase fax attachment limit
increase fax attachment limit to 50 to 100Mb
43 votes -
IVR Settings: Caller can only enter actions after the prompt finished playing
there should be an option where you can set the IVR to only start accepting actions after the prompt finished playing
2 votes -
Call Handling Template - Notify of Conflicting Rules
When utilizing the new Site or Call Queue Call Handling Templates, you can apply a template with Custom Rules to any valid extension. However, you can apply a custom rule to an extension that might already have one that exists and conflicts with the rule set up in the template. The system will not notify you that you are applying a template with a conflicting rule (currently, you have to cycle through each extension and click 'Validate Rules' individually).
We are requesting that the system tell you when you are applying a conflicting rule and to what extension when you…
4 votes -
Would like to set the Site Name for numbers in Vault
I want to label the numbers in storage so when my staff search for a number for a new staff they can choose the site they are going to be working for.
1 vote -
Identify keypress of third-party IVR
A feature in auto receptionist > Custom rules to identify what is the selected keypress from the IVR menu of a third-party company calls to Ring Central
2 votes -
allow call queue managers to view all user performance reports
cx would like all call queue managers to also be able to see the performance report of all users in the account.
4 votes -
Dial by name directory to offer more than 20 names
Dial by name directory to offer more than 20 names
2 votes -
Disabled Zero dialing on specific extensions, Message only Extension
Add a setting or toggle on/off where zero dialing is specific to Messages only extension or any extension not for company wide.
1 vote -
Ability to change the city location of a phone number
When we phone out, our location on people's caller ID shows us located in a different city and province than where we are located. This is becoming a problem as people are sensitive to possible scams and/or want to deal with local companies only. We have to explain that it's VOIP and when we signed up this was how the number was assigned but people are skeptical. Also, some won't answer our calls because they aren't local. There should be a way to change the number of locations to reflect where we are!
28 votes
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