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2999 results found

  1. It would be best to have a feature to enable a survey after a customer calls the Call Queue Group (via email and voice).

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. Currently there is not a way to enable/disable certain settings for a company account in the admin portal, so we cannot control what settings users can and cannot use because they are deployed straight to the application. This feature will give admins better control of what settings or tools users can use and roll them out on our own time with proper comms if needed.

    2 votes

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  3. Able to edit and removed some options for the existing default role such as standard International instead of creating new one and assigned to multiple users one by one.

    1 vote

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  4. Standard or standard international users access restriction from deleting their own SMS(inbound/outbound/conversations), Fax(inbound/outbound) and voicemails

    1 vote

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  5. In line with the new update discontinuing our support to UK Mobile Number as a substitute caller ID, we would like to post this as a feature request to have it re-enabled.

    11 votes

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  6. For example, "It is #todayDate." The system would provide a date that is consistent with my location and timezone in my admin record. A tag such as this would be great!

    1 vote

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  7. include "seconds" in the time area of call logs currently only shows Hour and Mins.

    1 vote

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  8. Customer wants the red light indicator on the phone to turn off once the voicemail is deleted from the email

    1 vote

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  9. It would be beneficial to us if there is an option where we can get a billing statement/invoice before the annual bill. This will help my accounting department organize what and where are the charges coming from.

    1 vote

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  10. It would be beneficial to us if there is an option where we can get a billing statement/invoice before the annual bill. This will help my accounting department organize what and where are the charges coming from.

    1 vote

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  11. We are looking to establish a RingCentral Partner Advisory Group, please reply if there is any interest in joining.

    1 vote

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  12. ability to have the option to customize park location like offering message for callback

    1 vote

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  13. A way to stop SMS delivery to US numbers from RingCentral Canada account.

    1 vote

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  14. To have the option to increase the call recordings capacity based on the data retention

    2 votes

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  15. It's like creating your own phone line inside of your main account. Callers find it quite weird if the RC account has many extensions then the call will be router to the while not included on the ivr

    2 votes

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  16. We can see if call queue members are available, busy, or unavailable but cannot turn the "Accept Call Queue Calls" feature on for extensions via the admin portal. Some of our extensions are desk phones and there is no way to login as the extension to turn that on

    8 votes

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  17. Cx wanted to use the TollFRee number as thier Outbound caller ID. CT-30556: Due to new Telco regulations (Communications Alliance Scam Code) in AU, outbound calls from RingCentral AU customers who use their AU Toll-Free numbers ( 13/1300/1800/1900) as CLID will fail to connect.

    3 votes

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  18. A feature in which if the call reaches the voicemail greeting, there would be an option to repeat the greeting and select to forward the voicemail to another extension`s voicemail box

    3 votes

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  19. Customer would like to have an option to ring more than 2 active phones to ring simultaneously in a Ring group. Its a limitation of the ring group that it cannot have more than 2 active phones to ring simultaneously.

    3 votes

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  20. Multiple recipients of SMS from IVR extension Direct number

    1 vote

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