3952 results found
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Using Multiple Entity IDs to one RC Account
Ability to use multiple Entity IDs on different region to only one RingCentral account
7 votes -
Turn ON call transcription and notes/summaries for all users
Please enable Admins to turn on Call Transcription and Call Note Summary emails for all users.
1 vote -
Multi-site Number inventory
To make a cost effective Call Center with a Multi Site settings under Admin Portal, we suggest, if we can have different number inventory for every site we have instead of assigning the number to an extension. We want to see the list of number under which site that is ready for use.
2 votes -
Bulk editing of users in the account
Bulk editing of users in the account
1 vote -
BT feature request: Ability to Block Calls using the Handset and Linked to the Admin Portals Block Numbers feature
BT feature request: Ability to Block Calls using the Handset and Linked to the Admin Portals Block Numbers feature
Details : wants to have the option to block numbers using the handset and all the numbers would reflect in the users block list
Current behavior : currently the option is saved only on the deskphone and not linked to the Admin Portal
Expected Behavior: To have the blocked numbers reflect in the portal when saved using the handset
Brand : BT Business
1 vote -
Divert all Limited Extensions to Auto Receptionist
Can I please request that all external calls to limited extensions be routed to the Auto Receptionist?
All Limited Extensions are Hotel Room phones and do not need to receive external calls but do need to receive internal. Is this possible?1 vote -
Divert all Limited Extensions to Auto Receptionist
Can I please request that all external calls to limited extensions be routed to the Auto Receptionist?
All Limited Extensions are Hotel Room phones and do not need to receive external calls but do need to receive internal. Is this possible?1 vote -
disable call forwarding of a user extension from admin portal that is active in their deskphone.
ability to turn off call forwarding that the user set through the desk phone from the admin console?
2 votes -
Add several column fields to the Performance Reports – Call Report and the associated data extracts in RingCentral Analytics.
Can we requested for the addition of several column fields to the Performance Reports – Call Report and the associated data extracts in RingCentral. The requested fields are:
Number of calls per day/week
Number of voicemails followed up on within X hours/days
Average speed of answer
Abandoned calls
SLA percentage1 vote -
Turn off Security Notice from RingCentral
Can we stop automated emails from service@ringcentral.com regarding Security Notice from RingCentral?
8 votes -
Bulk Delete Voicemail Messages on Desk Phones via Admin Portal
To efficiently use deskphones in a shared space, e.g., hotels, the ability to delete voicemail messages in bulk on the Admin Portal and be deleted in sync on desk phones should be a feature.
2 votes -
Voicemail Setting Permission for custom role
Unable to update/make custom voicemail greeting when Screening, Greeting & Hold Music is disabled for user roles.
If we can include a separate permission for a role such as greeting, voicemail settings, ringback, screening and hold music restriction.
The users are now restricted to update voicemail when they are assigned to a role that is restricted for Screening, Greeting & Hold Music.
This is happening when updating through desktop, mobile and web application.
36 votes -
Port In Order Status
It would be very helpful if the Status would better show the port request status. Currently, the admin portal shows a port request as "Pending" if it is "In Process" or when it has been "Approved" as indicated by the email notification stating, "has been approved and will be completed on"
4 votes -
Ability to create a template to modify messaging notifications.
The customer requests the addition of another email address to receive fax notifications for all user extensions. However, templates do not offer an option to modify or add email addresses for receiving messaging notifications.
3 votes -
Please have call recordings on a single line for calls that have been transferred - 1 recording total
Please have call recordings on a single recording for calls that have been transferred - 1 recording total when incoming call has been transferred to another phone/employee. It is difficult and frustrating to have to search and listen to multiple recordings for a single call.
3 votes -
Display User Information Where the Call Was Initially Received Before Being Forwarded As Missed Call
Currently, when a user misses a call and the call gets forwarded to an IVR, call queue, or another extension, the system only displays the original caller’s number. There is no visibility into which user or extension initially received the call before it was forwarded. This lack of context makes it difficult for teams to track call flow, identify who handled the call first, or provide informed responses.
We request a feature that displays or tags the original recipient of the call (e.g., "Originally from Ext. 224") when it is forwarded to another destination. This information should be visible to…
1 vote -
Device History Log in Admin Console
Description:
It would be helpful to have a Device History Log feature in the admin console. This feature would allow administrators to view detailed information about each device, such as:When software or firmware updates were pushed to the device.
When the device went offline or encountered connectivity issues.
When the device reconnected to the system.
Historical status changes or any relevant activity related to the device.This would provide better insight into device performance and help troubleshoot issues more effectively.
5 votes -
Separate ring options for phone calls and Intercom calls, or allow custom for Intercom calls.
Either option would resolve our issue of the intercom feature playing music or ringing before the intercom beep. Our company used an intercom based phone system before switching to ring central and they prefer to use that instead of calling extensions, but when you do it either plays music, or it rings before it beeps. If you turn the ring off, it turns it off for phone calls and intercom call so you just have dead air which is unacceptable in any business. If we could turn the ring off just for intercom calls that would be great, or allow…
11 votes -
Capability to ring the user extension or route the call directly to the voicemail
When call was routed to the user extension, we should have the option to ring the user or route the call directly to the voicemail of the user to leave a message.
1 vote -
Volume and speed control for Announcement
We created a new call recording announcement, but a lot of our users are complaining that it is too fast and it is very loud. It would be better if there is a Speed and volume controls for this Greetings and Announcement
6 votes
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