3614 results found
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Real time syncing of Archiver
Archiver was connected to SFTP and we need the syncing to be real time since we need the faxes to be present in the shared folder.
1 vote -
To let spam/robocaller leave a voicemail instead of line getting disconnected
To let spam/robocaller or no caller ID leave a voicemail instead of line getting disconnected
1 vote -
Enable RC AI on Premium accounts
We have contacted technical support and was informed that the implementation of the AI solutions with Premium accounts are on January 2 we need to make sure that our account will have this enabled on Jan 2
1 vote -
Add option for paging devices to receive and do outbound calls.
Add option for paging devices to receive and do outbound calls. In addition, separate the notifications of paging to the actual user extension.
6 votes -
Call queue member can accept multiple calls
Wants the member of call queue to accept another call while currently engage on a call
12 votes -
Ability for all of the standard user to have an access with the call logs.
Ability for all of the standard users to have an access with the call logs.
1 vote -
Tools that can be use to analyze Packet pcap files
We've tried this several times in the past w/o success. We need a way to determine if there is an issue within our network. Do you have a tool that we can install, and you can ingest pcap files for analysis? We have about 20 GB of call data captured over the past couple of weeks we need help analyzing. We are unable to analyze the data ourselves because it is encrypted.
1 vote -
audio greeting
It would be beneficial to have an option in the admin portal to upload multiple audio files for greetings for an IVR menu. This feature will be helpful when there are two different audio files for greeting recordings.
4 votes -
As a business, we often receive harassmx
As a business, we often receive harassment calls from people who hide their phone number by dialing *67 before they call. We suggest the function to block all anonymous callers.
1 vote -
Capability to retrieve deleted sms for deleted extensions.
Capability to retrieve deleted sms for deleted extensions.
27 votes -
Call waiting options
"Additional enhancements of selecting options on what to do with the call after call waiting is turned off is TBD after Q3 2023." <---- Heavily waiting fot this. we need to send calls directly to a team call queue whilst user is already engaged to a call.
24 votes -
Custom webinar Registration page
We are wanted to hot a webinar where we can upload a branding on the webinar join page we were informed that there is no feature yet to customize the Join page or registration page for Ringcentral It would be helpful if there is a way for us to upload our branding on the webinar .
3 votes -
Customer requesting a means to download or export ALN list in the Service Web portal.
Customer requesting a means to download or export ALN list in the Service Web/Admin portal.
Download radio button, and capability for the count of ALN's. Potentially under the More actions dropdown.
1 vote -
Add Presence Feature for Common Area Phones
The presence feature is currently limited to desk phones that are assigned to user extensions. It would be great if it can also be added to common area phones, especially when used internally to communicate if they have not memorized direct numbers/extensions of other employees.
7 votes -
Option to receive fax on online account and application when using ATA
Option to receive fax on online account and application when using ATA- It will be great if we have an option to still receive fax on online account or application when there's an ATA setup on the receiving extension.
11 votes -
Phone number on the account should be changing/refreshing monthly.
Phone number should be changed monthly to avoid spammers.
1 vote -
Allow disabling and enabling the Robocalls on local numbers for the entire account
The client has disabled the Robocalls on her account but still not receiving them. The client wanted to have an option to have an option to choose to allow specific robocall number to go through.
2 votes -
Option to Select Personal or Company Emergency Response Location (ERL) During User Setup
Currently, when creating a new user and inputting the Emergency Response Location (ERL), the system automatically assigns the ERL as a company ERL. This can result in the company ERL list being flooded with individual users' locations, making it difficult to manage. We propose adding an option during the initial setup to distinguish between "Personal" and "Company" ERL.
When creating a new user and prompted to input an Emergency Response Location (ERL), administrators should have the option to select whether the ERL is meant for personal use (for the specific user) or for company-wide use. This will help in organizing…
2 votes -
Call queue call member priority
I have contacted support and inquire about a feature that we can apply to a call queue where we can prioritize a member to receive more calls than other member of the call queue, it would be helpful for our company if there is a feature like this that we can setup
3 votes -
1 vote
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