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3039 results found

  1. A feature in which multiple users can have the capability to edit the voicemail greetings of one user extension/message-only extension and submit the changes through email

    1 vote

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  2. Inbound call that is transferred to a different user should have one call leg call recording using the Admin portal page.An inbound call was answered by the user from the call queue. The agent transferred the call to a different user extension on the account. The system shows two different call recording legs since it is a transferred call. The customer wanted to have one leg call recording for the entire call duration to be available under the Call log tab from the Admin portal page.

    9 votes

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  3. Caller would like to create multiple voicemail box from an external number. He wanna be able to assign a voicemail box to an external number.

    2 votes

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  4. The customer wants to have an ability to send an automated SMS link once the customer chooses one of the IVR key presses

    11 votes

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  5. For the feature "Sign-out from All Sessions" on the UC side to have an option to sign out users in bulk.

    3 votes

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  6. Customer is looking if enabling ECM (Error Correction Mode) to their fax machine support by RingCentral fax service.

    1 vote

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  7. It would be great to have an out-of-the-box report showing all the enabled permissions in the roles.

    1 vote

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  8. Some of our offices receive a large number of spam / scam calls from a wide variety international numbers.We need a way to block specific country codes, or even better, block all international incoming calls (from outside the US).Currently in RingCentral under Blocked Calls, if you enter "+231" in an attempt to block Liberia, save and refresh the page, RingCentral will interpret this as just "231" which is an area code in Michigan.

    7 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  9. I need to be able to download voicemail recordings from different users from the admin portal. It is time consuming to have to login to each individual user to access these recordings.

    5 votes

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  10. ability to create Analytics reports for a specific call queue

    6 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. The admin or even the individual user that receives faxes or voicemails should have the ability to forward multiple faxes and/or voicemails at once. For example, if someone receives 10 faxes that all need to go to someone else, they should (or at least the admin should) be able to forward all at once.

    1 vote

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  12. The customer wants to have the option to resync the desk phones all at once with one click during after-hours. So if ever there is a change in the user details it will be updated and it will not be one by one.

    1 vote

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  13. Checking the Firmware version via the admin portal. In this way, we can easily determine whether the phones are updated or not

    4 votes

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  14. To have a bulk option for changing call handling in all sites all at once. If they want to change the zero dialing function for all of the 600 sites they have it will be less time consuming if they can do it all at once.

    1 vote

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  15. When going through to turn on which phones are permitted to accept intercom calls it would be helpful to be able to do this in bulk for multiple or all phones at once for each site. An option to just select all phones and apply an intercom template, similar to how we can do with page groups would help save time from having to do them one by one manually.

    54 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  16. Hi Please add a feature were in inside the service portal there is a chat bubble to chat with customer

    1 vote

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  17. Some customers have multiple accounts within RingCentral, and it would be very helpful to have an option to migrate all data from one account to another for seamless transition.

    2 votes

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  18. SIP setting information from support article https://support.ringcentral.com/article-v2/Setup-Algo-SIP-Endpoints-as-a-Paging-Device-RingCentral.html?brand=RC_US&product=RingCentral_MVP&language=en_USSeem inaccurate as customer was able to provisioned his paging device using sip.ringcentral.com:5090 instead of port 5060 as per article and SIP generated setting from Service Web.

    1 vote

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  19. Customer would like to use phone number assigned to a IVR Menu, Call Queue and Site Location. As of the moment this option is not available yet and can only see numbers assign as Auto Reception or direct to user extension.

    1 vote

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  20. Forward call to another extension when same number call 3 timesFeature who will allow number who call 3 times to be forwarded to another extension

    1 vote

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