3952 results found
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call log remove
Need to have a type of feature where we can delete some of the leg of a call log. For example set up is call queue, it is showing a lot of details that won't be much necessary while exporting the data. For example if it is tagged as missed, it should only be tagged as missed with the number calling and the number they called not the total result of the routing especially we're just talking about one call only.
1 vote -
Option for the IVR name to be dropped or adjusted when call is forwarded to a call queue
Option for the IVR name to be dropped or adjusted when call is forwarded to a call queue then follow the rule of the call queue. (ex. when the dialed number is the direct number assigned to the call queue, then all calls forwarding to another call queue it displays the group name of the call queue it first gone thru)
1 vote -
Option for the IVR name to be dropped or adjusted when call is forwarded to a call queue
Option for the IVR name to be dropped or adjusted when call is forwarded to a call queue then follow the rule of the call queue. (ex. when the dialed number is the direct number assigned to the call queue, then all calls forwarding to another call queue it displays the group name of the call queue it first gone thru)
1 vote -
Paging Group Call Timeout
s there a way to limit the time a paging group page can stay active? We have users that will make a short page and then not properly hang up the phone. The paging group stays open and others can not page. Is there a way to have the page reset after 1 or even 2 minutes?
1 vote -
Ability to assign the number as CCRN using the Admin portal.
Ability to assign the number as CCRN using the Admin portal.
They want to have an ability to manually assign or set the number as CCRN.1 vote -
Presence status on account should not have delay
We are are having issues on the presence status for the users of the account in the RC app, as replicated there is a couple of seconds delay before the status in the app updates in this short time with this we need a real time update on the status of the user for immediate transfers, it would be better if we can eliminate any delay in the presence status
1 vote -
Forward calls from user extension to company main number
Wanna be able to forward all the calls from a user extension with a Digital line to Company's main number
21 votes -
ring central background
We would like to be able to manage backgrounds in Ring Central Video at a enterprise level. Ring Central Meetings had this feature, and we lost all of our backgrounds when we moved to RCV.
2 votes -
911 Notifications Handling for Non-emergency and Valid Calls
Add functionality to RingCentral's 911 notifications to provide clear guidelines and handling recommendations for both benign (non-emergency) and valid emergency notifications. This feature would help users differentiate between types of 911 alerts and establish proper actions to take for each scenario.
1 vote -
Option to set Emergency Response Location in Phones and Devices Section of Admin Portal for Soft Phone Users
Deskphone's ERLs can be setup in the Admin Portal. This option should also apply to Softphone users.
1 vote -
Tell caller they are being connected
Turn Off "Tell caller they are being connected " as a Default and Set the Ring Tone as the Default instead of Music.
1 vote -
Missed Call on IVR after hours Call logs
Needs to show Missed on Call logs instead of Accepted for Call that was routed to IVR after hours
4 votes -
themes
Additional THEMES Option for performance report
1 vote -
Disable greeting for internal calls
There should be an option for users who have call greetings to not have them play on internal calls. Meaning it would just be for any external call to their DDI
17 votes -
Split internal and external call recording options - ACR
Customer(s) would like to differentiate between internal and external calls for users when auto call recording.
6 votes -
No space in between numbers for incoming call information.
No space in between numbers for incoming call information.
1 vote -
Additional Filtering Options for Call Log
Currently we only record inbound calls for the service department at each of our locations. The managers spot listen to customer calls for training purposes. The current filtering of the Call Log is quite limiting for this purpose. It would be helpful if additional filters were added to include location, department and if there is a recording attached to the call.
5 votes -
RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions
RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions
Current Limitations:
While RingCentral allows setting voicemail notifications for existing email addresses, this functionality isn't available for "Message Only Extensions" under Phone System > Groups.
Currently, there's no way to manually forward existing voicemails on Message Only Extensions to a newly added external email address.Proposed Feature:
• Implement the ability to forward existing voicemails stored on a Message Only Extension to a user-specified external email address.
• This functionality should be accessible within the Message Only Extension settings in Phone System > Groups.
• Allow users to select individual…12 votes -
Unanswered Limited Extension Calls
Need a feature directing unanswered limited extension calls from play announcement only to IVR Menu.
2 votes -
A template where you can apply the customized RC App navigation Menu
To have the capability to apply a template where you can apply the customized RC App navigation Menu
11 votes
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