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3039 results found

  1. Bulk action or script on Disabling enforced SSO

    Query on Disabling enforced SSO and password reset

    We've been evaluating our disaster recovery (DR) plan for our single sign-on (SSO) system. In the event of an SSO outage, several key applications would be affected. This would include.

    To maintain access for users during an SSO outage, we've identified the following steps for RingCentral:

    1.Disable Enforced Single Sign-On: Temporarily disable enforced single sign-on for each affected user.
    2.Reset User Passwords: Reset the passwords for these users and send them to their respective email addresses.

    We're seeking a more efficient method to implement…

    2 votes

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  2. When we phone out, our location on people's caller ID shows us located in a different city and province than where we are located. This is becoming a problem as people are sensitive to possible scams and/or want to deal with local companies only. We have to explain that it's VOIP and when we signed up this was how the number was assigned but people are skeptical. Also, some won't answer our calls because they aren't local. There should be a way to change the number of locations to reflect where we are!

    9 votes

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  3. To view and assign Call log permissions for managers to view only their Agent' phone calls

    1 vote

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  4. Our customer would like to import/add new contacts as a bulk, then the existing contact will remove totally without any duplicates

    1 vote

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  5. Instead of showing the numbers such as the main number as the desktop and mobile app and direct number as desk phone. why not specify the word App or Phone to determine where the call is being routed and accepted to.

    1 vote

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  6. I am working with a client who would prefer to have the ability to disable the option for users to toggle their "Member Status" off, as this would direct the call flow to other people on queue.

    3 votes

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  7. Increase the number of callers allowed in queue to 50 callers

    9 votes

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  8. I only want to Modify users but not the permission for them to have the ability to both add and remove extensions. We definitely do not want them to have that capability. Only super admins should be able to do that.

    5 votes

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  9. To customize the information shared in voicemail email notifications for message-only extensions, we propose the following enhancements:

    The ability to choose whether the UC called number or the originating called number is displayed.
    An option to show the originating called/dialed number, particularly when the call originates from RingCX and is forwarded to the message-only extension.

    These improvements would allow recipients of VM notifications to identify when the message relates to their RingCX account, especially in cases of calls forwarded or transferred to their UC Message only extensions.

    1 vote

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  10. A feature in which a user on a different user location can use international number as their outbound caller ID number. Lets say ext 101 is listed in London site and can use other sites number as an option in their RC app`s dropdown list as their caller ID

    6 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  11. It would be beneficial to have an option in the admin portal to upload multiple audio files for greetings for an IVR menu. This feature will be helpful when there are two different audio files for greeting recordings.

    3 votes

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  12. The phone call should be transferred directly to an external number if the system detects that there's an outage

    4 votes

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  13. Ability to see the completed port in request from the Admin portal

    1 vote

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  14. Within Call Queues there is an option for After Hours to forward voicemails to external numbers. During work hours you can send voicemails to the Call Queues extension or another extension. The customer would like the option during work hours to forward voicemails to external numbers.

    23 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. In Service Web's current design, to update the security question you'll need to go to User Details > Security > Change Password. A pop-up will appear "Your current Service Web session will be terminated after password change and you will be redirected to login page. Do you wish to proceed?"

    The pop-up indicates you are changing your password and the initial header of "Password and PIN" giving zero indication that this is also where you have to go to change the security question.

    Requesting to have a separate option or button to change a user's security question or add an…

    3 votes

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  16. Having the option to know which key press did the caller pressed before it routes to an external number. External umber is used in a multiple key presses set up.

    8 votes

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  17. I have contacted support and inquire about a feature that we can apply to a call queue where we can prioritize a member to receive more calls than other member of the call queue, it would be helpful for our company if there is a feature like this that we can setup

    2 votes

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  18. The "Launch an external app or website for incoming calls" can be configured by individual user. I want a feature wherein the super admin or admin of the account has the capability to configure it for all of the users

    44 votes

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  19. Currently, the Business Analytics portal for call records only has the option to filter Widgets by Users, Queues, Queues Agents, User Groups, Departments and IVR's. Would like to have the phone number added in the filtering options.

    1 vote

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  20. Currently the directory integration system only works under very specific circumstances. One roadblock is the license requirement, the other is the mobile number format.

    It'd be much easier to manage licensing, etc if we were able to add/remove licenses after the user was sync'd, not at the same time.

    If I have a management user that doesn't require an MVP license but wishes to see reports we need to manually create them in RC and then to enable them to use our SSO via AAD we need to add them to the group that sync's, but that won't always work…

    0 votes

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