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  1. Call Routing Optimization: Ring Order Setup for 3-4 People

    1. Simultaneous Main Line Ringing: When the call is routed to the next-in-line number, the main line should continue ringing.

    Current Issue: Once routed, the main line stops ringing.

    1. Immediate Routing on Engagement: If the main line is busy, incoming calls should route directly to the next-in-line number, bypassing the wait time. But the main line user must also be notified.

    Current Issue: Calls keep ringing on the main line and are transferred only after the wait time protocol.

    2 votes

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  2. Could you add another column that designates the name of the line that callers are calling into, instead of just having the phone number listed in the "To" sections.

    Another option would be to replace the phone number with the name that was designated upon set up for the line

    1 vote

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  3. Currently we only record inbound calls for the service department at each of our locations. The managers spot listen to customer calls for training purposes. The current filtering of the Call Log is quite limiting for this purpose. It would be helpful if additional filters were added to include location, department and if there is a recording attached to the call.

    3 votes

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  4. Feature Request : Ability to Filter in Analytics on how many callers that waited for a length of time c in the Call Queue

    Details : There is not filter at the moment to indicate how many callers waited in the call queue for a specific time period ie. 30 secs,1 min etc. It would be best to have a comprehensive reports widget in analytics that would allow the options for the filtering of data on any information being stored.

    Current behavior : no option to filter the amount of callers that waited for 30 sec and 59 sec

    Brand…

    2 votes

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  5. Steve from Dhillon Law Group Inc. requesedt for a feature to have ability of switching main super admin to other existing extension and have a better customization role name like "Global Admin"

    1 vote

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  6. Current Situation: DIDs in Number Inventory have a cost associated to them.

    Problem: Customers cannot assign a Billing Cost Code to a DID in Number Inventory.

    Feature Request: Add support for individual and bulk assignment of Billing Cost Codes to DIDs in Number Inventory

    1 vote

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  7. Current Situation: Phone Numbers in Number Inventory can have Site assignments today.

    Problem: There's no way to modify a site assignment for an individual DID or in Bulk. Large customers not only need the ability to have DIDs in Number Inventory assigned to Sites, but also need to be able to make changes to those Site assignments as their company grows.

    Feature request: Add support for making individual and bulk Site assignment changes to DID in Number Inventory.

    1 vote

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  8. The customer would like to have an option/feature on user extension's call handling.
    If they use "Ring in Order" they have a way to set it up like: If User A cannot answer the call, it will forward to User B. If still no answer it can be forwarded back to User A before going to voicemail.

    1 vote

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  9. Additional accents for prompts

    1 vote

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  10. To facilitate the use and administration of voice guides, it would be useful to be able to manage the loading, downloading and allocation of messages to different objects from a specific interface. This would enable messages to be updated en masse when there is a change in customer brand or a marketing campaign to be carried out.

    3 votes

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  11. Call to be re-routed to a different Extension while Call Waiting is set to OFF.

    Current Behavior: If the call waiting is off on a user extension, it just plays a beeping tone and no option to redirect it to a different extension

    Suggestion: If a user extension is already engaged on a call and the call waiting feature is OFF, want an option to redirect it to a different extension

    1 vote

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  12. When you are logged into the Admin Portal. Click users, then see the new " Templates Applied to this user " Tab. This will give you the ability to add and delete templates and have a very quick representation to see what Templates are applied to that specific user and add or delete if necessary.

    3 votes

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  13. Including GPS coordinates in an Emergency address location within RingCentral is crucial for enhancing the accuracy and speed of emergency response. Here's why:

    Precise Location Identification: While a street address provides a general location, GPS coordinates pinpoint an exact geographic location. This is especially important in situations where:
    Addresses are difficult to locate (e.g., rural areas, large buildings, multi-tenant offices).
    The caller is unable to communicate their location clearly due to distress or an emergency situation.
     
    Faster Dispatch Times: With precise GPS data, emergency responders can be dispatched directly to the caller's location without needing to spend valuable time…

    1 vote

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  14. Admins should be able to setup a call queue in a round robin order. You used to offer this but now only offer Fixed Order or Longest Idle. We need "Round robin" for an incoming sales organization – Similar to fixed-order, except the list advances to the next agent on the list for the next call (for example, the first agent on the list receives the first call, and the second agent on the list receives the second call). Most ALL other VoIP phone services allow this setting in their call queues. This is critical to sales offices that are…

    1 vote

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  15. The customer wants to see an option where the missed calls are already called back so they can download them.

    2 votes

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  16. Customers need to run a custom report showing all of their phone/EXT. that have not been utilized in the past 60 days.

    4 votes

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  17. Call routing with caller ID tag

    Hello, I would like to set up a call routing rule to my number (310) 622-9069 so that all incoming calls ring at selected extensions WITH some sort of caller ID tag or to show the dialed number. Ideally this would be a text caller ID tag added, but showing the dialed number would be fine. When I change the call information settings in my account, it doesn't seem to do anything. Please advise on how we can add a text caller ID tag or ensure that the caller ID on the extensions I…

    2 votes

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  18. I would like a section for notes about individual phones under User phone details. This could help with tracking physical location of phones withing the organization.

    1 vote

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  19. When the user or number in the ring settings received an incoming call and disconnected it, the should be be routed to the next user or number in the ring in order instead of the call going to the voicemail.

    1 vote

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  20. It would be great that when holiday call handling, voicemail greetings and etc. can have a reoccurring setting so that you don't need to go back in every year.

    1 vote

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