3885 results found
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Bulk Edit Capability for "Accept Queue Calls" via User Settings Templates
Feature Area: Admin Portal > Users > Templates / Call Queues
Description:
The customer is requesting the ability to bulk edit and push role updates—specifically the "Accept queue calls" toggle—to multiple users at once using User Settings Templates. Currently, there is no easy way for an admin to mass-disable or mass-enable this setting for call queue members. Additionally, they are requesting a more streamlined, accessible way for admins to toggle this setting on/off for specific users when they go on temporary leave or vacation.Use Case:
An admin needs to temporarily disable "Accept queue calls" for a large group of…1 vote -
Bulk license transfer for Cost Center
Ability to transfer licenses in bulk in Admin Portal. As of now, transferring the license cannot be done in bulk
20 votes -
Disable Call Notes Announcement - User Level
Provide administrators with the ability to disable or customize the Automatic Call Notes announcement on an individual-user basis.
1 vote -
Option to Hide “Auto-Answer” Function in Roles & Permissions
Add a configurable option within Roles and Permissions that allows administrators to hide or disable the “Auto-Answer” function for selected roles.
2 votes -
Template for Phone Configuration in the Admin Porrtal
It would be ideal to have a user template for the Phone Configuration Screen Display settings that we can apply, so it can be easily deployed to more than 100 desk phones.
1 vote -
Export All Phones and Their Associated Shared Line Groups
Please consider adding an automated reporting or export feature that allows administrators to generate a single spreadsheet containing all phones on the account and the Shared Line Group associated with each phone.
Currently, there is no automated report that provides this information in one place, which requires administrators to manually gather and organize the data.
1 vote -
Separate Alert Timer Settings Per Call Queue Pickup Member
Currently, the "Call Queue Pickup" feature applies a global alert timer setting uniformly across all assigned pickup members. This severely restricts administrators' ability to design specialized supervisor workflows.
In this customer's specific scenario, frontline team members need a virtually instantaneous alert timer (0 to 5 seconds) so they can immediately see and intercept incoming queue calls via their physical line keys. However, the manager requires a separate, extended alert timer (up to 4 minutes). The manager does not intend to answer these calls dynamically; rather, they need the flashing line key to serve as a silent, hardware-level SLA breach indicator…
2 votes -
Increase the 5-second time frame of the Call Queue Callback request
Increase the 5-second time frame for the caller to press 1 for call queue callback so that callers can have a longer time to decide whether to proceed with call back or stay on the line.
1 vote -
Ring Sense not giving transcriptions when we try to export or download the data
we need to export and analyze the transcriptions but when exported to excel we could not see transcriptions. instead what we find is a link which is not useful. kindly help
1 vote -
Ability to use RingCentral Direct number as an option in creating voicemail greeting under "Phone" option
Ability to use RingCentral Direct number as an option in creating voicemail greeting under "Phone" option.
2 votes -
Control for Automated "Auto Map Users" for Presence Sync Integration in the RingEX side
Presence Sync is the critical bridge unifying RingEX extensions with Contact Center profiles. When auto-mapping fails, it causes a disconnect in real-time agent availability states across both systems, breaking the seamless UCaaS-and-CCaaS integration that defines RingCentral's value proposition. Ensuring a reliable, automated sync control in RingEX side also guarantees a truly unified communication platform experience without creating manual administrative overhead for IT teams.
2 votes -
Ability to forward incoming calls from call queue
Ability to forward incoming calls from call queue
2 votes -
Retrieve Call Recording When Smart ACR Is Enabled
Ability to retrieve call recordings for all calls even when Smart ACR is enabled for an extension. The customer would like to have the option to access the call recordings regardless of the Smart ACR setting.
12 votes -
Bulk CSV Upload for Unique Remote User ERLs
The Problem
Administrators with highly remote workforces (95%+ WFH) cannot efficiently bulk-update unique home addresses for Emergency Response Locations (ERLs).User Templates fail because they apply one shared address to many users.
Nomadic 911 fails because residential networks lack corporate corporate Access Points/IP maps.
Currently, admins must manually enter addresses one by one or write custom API scripts, creating compliance bottlenecks and liability risks.
The Solution
Introduce a native CSV Import Tool in the Admin Portal specifically for user ERLs.User Story: As an Admin, I want to upload a CSV mapping unique home addresses to specific User IDs so…
2 votes -
Custom call queue status
I would like to know if you can create custom call status for all agents in your queue such as "LUNCH"
13 votes -
Pre-recorded announcement
Pre-recorded announcement, for example, holiday, bad weather, etc. that you can use to apply on your announcement only extension
3 votes -
Allow forwarding extension to choose what endpoint to ring when forwarding call to another extension
We would like to have a forwarding extension to have a choice to select what endpoint (RC app, Desk phone, Mobile app) when forwarding call to another extension
8 votes -
OTP FOR PURCHASE
Request to implement an OTP verification step when purchasing devices through the Admin Portal, as an added security measure to prevent unauthorized charges and ensure proper authorization for all device purchases.
2 votes -
admin portal view only access
Managers would like to be able to have access to see details of users and call queues groups. However, Super Admin is reluctant to provide full access. View only access is desired to monitor managed users voicemail boxes. There should be some level of control in the roles for full access, manager access for minor changes, and view only for various sections of the admin portal rather than simply no control or full control.
1 vote -
Fix time zone in Call UII and #CALL_DTS# token in RingCX's Recordings Delivery process
The RingCX Recordings Delivery feature allow for the file name to contain token #CALLDTS#, which is "The date and time a call took place". This date/time value is the Eastern Time. Our company is in Central Time zone as specified in the config settings in Ring Central. I understand the #CallDTS# value is taken from the Call UII. Both values should match the time zone specified in the company settings config.
4 votes
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