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3267 results found

  1. Checking the voicemail remotely.

    The customer is requesting about a feature wherein it will show if someone was checking the voicemail remotely.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Porting Mobile Numbers from Denmark

    Able to port in mobile Phone numbers from Denmark

    1 vote
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  3. Use number assigned in message only extension as outbound caller ID

    A feature to use a number assigned in a message only extension as an option for outbound caller ID number for user extensions across the board like how a local number is assigned in auto receptionist

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. Turn off Screen Voicemail for Extension User in the Admin Portal

    i need to disable screen voicemail for a user in the Admin Portal

    1 vote
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  5. Add an option to forward the Message-only extension to external numbers

    Add an option to forward the Message-only extension to external numbers

    1 vote
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  6. Find extension number within the account regardless of whether it is a user, group or or IVR extension

    There needs to be an "All Extensions" option somewhere in the menu to find what an extension is assigned to, similar to "All Numbers" that is under the "Phone Numbers" menu item. Sometimes, I'm asked to look for an extension but the requestor has no idea if it is a user extension, a group extension or IVR and there's no easy way to find it in the system.

    1 vote
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  7. Have more than one number routed to the same DID.

    The customer would like to have more than one number routed to the same DID.

    1 vote
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  8. substitute Caller ID for bulk upload up to 60000

    the current design allows uploading 20 numbers for substitute Caller ID for bulk upload, The customer has a situation where they need to do it for 6000 users

    46 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  9. Call recording auto translate

    Customer want to have the automatic translation for the call recording, Like if the language they are using on the call recording is Spanish customer want to translate it to English, customer want to have that feature available for the call recordings.

    If possible to have atleast a notes transcription to automatically translate the language from other language to English or other way around

    2 votes
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  10. Email notification for changes on the account

    The ability to disable email notifications for changes made to the account.

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Activation of Office 365 global contact list for all users

    As an administrator, I want to activate the global contact list with all users without each user having to enable this individually.

    1 vote
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  12. Mac address reports for devices

    I have been working in our online account to get the details of the user and the Mac address of the devices in the online account we are able to download the data however it does not include the Mac addresses for the devices
    It would be great if this information is among with the information that is included in the download

    5 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. See the device information and phone number assigned to Shared Line

    I need to know what site and shared line a phone is assigned to

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Port In Order Status

    It would be very helpful if the Status would better show the port request status. Currently, the admin portal shows a port request as "Pending" if it is "In Process" or when it has been "Approved" as indicated by the email notification stating, "has been approved and will be completed on"

    3 votes
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  15. AI Receptionist for User Extension

    Set a dedicated AI receptionist for a user extension when the digital line was being dialed.

    2 votes
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  16. Block Robo calls

    Have the ability to remove the audio greeting or change the audio greeting on Block Robo calls

    2 votes
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  17. Audit Trail Logging For Template Changes

    Templates can significantly impact various system settings, including call handling user information and other configurations. Currently admins lack visibility into modifications made to templates, making it difficult to track chagnes, troubleshoot issues, and maintain compliance. By loggin template modifications in the audit trail, admins will have a clear record of all changes, improving transparency, security, and operational efficiency.

    Feature Requirements:
    Audit Trail for Logging Template Changes:
    1. Record when a template is created, modified or deleted.
    2. Capture specific changes made within the template
    3. Include the affected settings (ie call handling, user configurations...)

    User and Timestamp Tracking:
    1. Log…

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Fax Number Indicator in Company Directory

    Customer would like to have an option to publish a number in their company directory stated as fax number.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. RC App feature available to Service Web

    They would like to see the function of the app available to the Web Portal like: Start a video meeting, schedule a video meeting.

    1 vote
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  20. Extension dialing between CX and EX

    Extension dialing between EX and CX is needed. Having to route calls between the two platforms with a 10 digit number results in the need for additional phone numbers, and cost for the customer.

    Another problem with 10 digit numbers, is that if routing is built using temporary numbers that will go away after porting, all of those references have to be updated on CX and EX after the port.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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