3951 results found
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Allow an admin role to assign existing roles to users without permission to create or modify role permission sets.
Users would like to have the ability to give an admin permission to change roles of users while not allowing him to change the permissions of roles. Currently users are unable to edit permissions once the role is removed.
1 vote -
Disable notifications for inactivate users
Admin users would like to have the ability to disable inactive users from receiving notifications whenever major change is done on the account.
1 vote -
Align 'Total Included SMS Usage' on the Usage View on the Admin Portal
According to https://www.ringcentral.com/support/new-sms-rates.html, the registered SMS rates for inbound and outbound SMS, effective May 30, 2026, are at $0.0119 per segment.
The current allocation shown on the portal is stuck at $260.10. It should be $364.14. This sample is for 306 RingEX licenses.
For management and actual usage purposes, this should be updated.
2 votes -
Easier way of reassigning the site of a multi-user device
Easier way of reassigning the site of a multi-user device. Currently, the only way to change the site of a mutli-user device is to unassign first.
2 votes -
Disallow toggling off specific Call Queues at the Call Queue level without having to create a new role.
Disallow toggling off specific Call Queues
Creating a new role doesn't really address this issue since a user may belong to multiple call queues.
We would like to be able to stop users from toggling off specific call queues.1 vote -
Add Per-User Toggle Switches for All AI Features in the Admin Portal
Summary:
Enhance the RingCentral Admin Portal by providing individual toggle switches for all AI features at the user extension level, similar to the existing controls for AI Assistant and Automatic Call Notes.Business Need:
Currently, only AI Assistant and Automatic Call Notes provide administrators with the ability to enable or disable the feature on a per-user basis through toggle switches in the Admin Portal.During a customer engagement, Tier 3 enabled the Closed Captioning feature for the tenant. However, the customer expected the ability to selectively enable or disable Closed Captioning for specific users as a Super Admin.
To validate…
2 votes -
AI receptionist checks availability of user extension before transfer
We need AI receptionist to check the availability of a user extension. Currently AI receptionist with proactively say "I could not check the person’s availability" and offers to cold transfer immediately. It would better that AIR could check the availability first and if not available then take a message specific to that user.
5 votes -
Allow direct number assignment for an ATA device
I want to use my direct number for my ATA device for faxing.
5 votes -
Add "Unknown" or "Other" Call Result Column in Business Analytics Widgets
Currently, when users compare the "Total Call Count" against the sum of specific call results (Answered, Abandoned, Missed, etc.), there is often a discrepancy. This is due to calls with an "Unknown" result or specific internal transfers that do not have a dedicated display column.
This causes confusion for Admins and stakeholders who rely on these reports for 100% data accuracy. It makes the dashboard look like it has "missing" data, even if the calls are technically tracked.
Please add an "Unknown/Other" column option in the Widget settings. This will allow users to account for every single call included in…
6 votes -
Option to delete or remove the main company number from the admin portal
Option to delete or remove the main company number from the admin portal
1 vote -
Customizable Park Location Timeouts and Routing Destinations
Currently, when a call is placed in a Park Location, the system uses a global or fixed timeout. Once that limit is reached, the call typically rings back to the user who parked it.
I am requesting the ability for administrators to customize the Park Location timeout duration and define a specific destination for the call once that timer expires (e.g., sending it to a Call Queue, an Auto-Receptionist, or a specific Extension), rather than just the original initiator.
Use Case / Business Impact
Flexibility: Different departments have different needs. A Warehouse might need a 5-minute park window, while a…6 votes -
Ability to report nuisance numbers to carriers to be taken down
Option to report nuisance numbers to the carriers to be taken down via the admin portal
1 vote -
Customize Banner from Admin portal
It would be a good option if we'll have a way to add a customize banner that will appear from the Admin portal to notify the all users on the account
1 vote -
Forward Ignored Call Queue Calls Directly to Voicemail
Overview:
Introduce a call handling option that allows call queue calls to be sent directly to voicemail when a queue member chooses to Ignore the incoming call.Current Behavior:
When a call queue member selects Ignore, the call continues ringing and is re-presented according to the call queue's routing rules.Requested Enhancement:
Provide an option for administrators or users to configure ignored call queue calls to be forwarded directly to voicemail instead of returning to the call queue and continuing to ring.Benefits:
Reduces repeated ringing for calls that the user intentionally declines.
Improves user experience and call management efficiency.…2 votes -
External number that loops to an AI receptionist
Option to have the external number that loops to an AI receptionist ring at the same time or in sequence with other extensions and external numbers under the Ring Settings.
1 vote -
Do not require Direct In dial for users
Allow users/extensions to be created without assigning a Direct Inward Dial (DID) number
We have hundreds of users who do not require an individual DID/public phone number. Currently, assigning a DID to these users is mandatory, even though their role does not require callers to reach them directly.
We would like the ability to create and licence a user/extension without allocating a DID, while still allowing the user to make and receive calls through shared numbers, such as a Main Company Number or Call Queue.
Use case:
At many of our sites, all inbound external calls are directed to the…1 vote -
Custom Report Filter
We'd like to create a custom report that lists the numbers that have been transferred multiple times or have called our numbers multiple times in one day.
2 votes -
1 vote
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Option to turn off EOL Device Notification in the Admin Portal.
Currently, there's an EOL banner / message in the Admin Portal when you navigate to Phone System. The message will say that a deskphone is tagged a EOL. After checking, the link: https://support.ringcentral.com/deskphones-and-devices/end-of-life-devices.html provided by Tier 3, it ends up that the customer doesn't have affected phones in the account. There is no option to remove the message even after this.
6 votes -
RingGroup Membership Visibility in Admin Portal
Add a feature within the Admin Portal that allows administrators to easily identify whether a user is a member of any RingGroup(s) and view the specific RingGroup(s) to which they belong.
3 votes
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