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  1. Call forwarding on a user extension should not carry over on a call queue they are a member of.

    1 vote

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  2. Feature Request : Have option to Use the Primary number of the extension as the Contact Phone number

    Details : At the moment the contact phone on the user details is not allowing the Primary number of the extension to be its Contact Phone number. Every time it is saved it will say number not valid

    Current behavior : when saving the primary number as contact phone it gets error Please use a Valid number

    Brand : BT Business

    1 vote

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  3. Feature Request: Call Monitoring User Log

    Description:

    This feature request proposes the implementation of a call monitoring user log. This log will track and record instances where users access and listen to monitored calls.

    Functionality:

    The log will record the following information for each call monitoring event:
    Date and Time of access
    User who accessed the call (Username or ID)
    Call Details (Caller ID, Call Time, Direction - Inbound/Outbound)
    The log will allow for filtering and searching based on various criteria, such as:
    Date range:
    User:
    Call details (e.g., Caller ID, Call Direction):

    Benefits:

    Improved transparency: This log provides a…

    4 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  4. Can we stop automated emails from service@ringcentral.com regarding Security Notice from RingCentral?

    1 vote

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  5. It will be helpful if the customer are able to view SMS logs on their CharterEnt(Spectrum) with RingCentral account

    1 vote

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  6. In many organizational settings, particularly those with shared resources such as common area phones or generic departmental extensions, there exists a need to activate users on the RingCentral platform without necessarily tying them to a specific email address. Currently, the activation process within the RingCentral Admin Portal requires an active email address to proceed, posing challenges for scenarios where users do not have dedicated email accounts associated with their RingCentral profiles. As a result, customers are required to engage RingCentral support to request force activation, which can be time-consuming and inefficient.

    Feature Proposal:
    To address this limitation and provide greater…

    6 votes

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  7. I am not happy with the new UI and before the UI changed for Users for Call Handling and Custom Rules it looked the same as Call Queues and had the option for "Validate Rules" to make sure that no rules were conflicting. I did testing and found that there was no way of telling if the rules were conflicting and it just allowed the rule to be turned on without any type of warning.This NEEDS to be re-implemented into the system because now it is not telling my 13+ warehouse managers if there is a conflicting rule when they're…

    27 votes

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  8. Call queue templates with trusted numbers allow to apply only 10, if there are more than 10 trusted numbers we added on the call queue template and applied to the call queue, even to a 1 call queue it won't apply to the call queue unless we max it to 10 trusted numbers. It would be better if we can apply a template with 60 or more trusted numbers to the call queues, it will be easier since we do have over 300 call queues that need to be updated.

    9 votes

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  9. A feature in which a user on a different user location can use international number as their outbound caller ID number. Lets say ext 101 is listed in London site and can use other sites number as an option in their RC app`s dropdown list as their caller ID

    5 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  10. Cisco 8861 shows the name of the user repeatedly same goes with the other phones, even if they already factory reset the device, this seems to be a normal behavior and might be caused by the current firmware version. The workaround right now is we added an extension on the presence for the name of the user not to show repeatedly.

    8 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  11. Hi there! I just had a quick question.. I am trying to use first orion to register my business so that my RingCentral phone numbers will show the business name when my agents outbound. They are asking for me to select a Service Provider but RingCentral does not come up as an option.

    1 vote

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  12. we need a call routing setup for robo calls and not just blocking them

    7 votes

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  13. Currently we are using a 3rd party Application to create our greetings so that we use the same voice on all recordings
    Is it possible for RC to incorporate this into its platform

    2 votes

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  14. How can we set a number (for example: dialing 876) to be used for announcing emergency information on all desk phones speakers? It shall interrupt if anyone's on phone during the announcement and play the announcement as priority.

    2 votes

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  15. When setting up the conditions for the custom rule I see there is an option called "Called Number" when I click that my only option is our main company number.

    Looking for a way to get the message-only number as an option for "Called Number".

    3 votes

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  16. To have the ability to restrict users from deleting their voicemail messages or set them to read only. Or another option would be an email notification sent to admins every time a user deleted their voicemail message so admins can check with them and have at least notification or documentation.

    1 vote

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    • I need a user extension to be accessible by multiple users.
    • They all have their own user extension and their emails are used for that, but they all need to sign into a separate account at different times
    • Is there a way to do this?
    • I can't re-use any of their email addresses it looks like for the two-factor log in
    1 vote

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  17. Resetting Profile Picture/Avatar as Administrator

    As an administrator of RingCentral in our environment, we regularly have new users who are assigned an existing RingCentral account that belonged to an old employee, because it is much easier than deleting/re-creating for every termination or new user.

    In some instances, the old employee will have set their profile picture, and there is seemingly no way for us to reset this without logging into their RingCentral account (or having them do it themselves).

    I have done research, and couldn't find a way to reset a user's picture from the Admin/Service portal. Is there any…

    2 votes

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  18. Consider implementing an exemption feature in the admin portal to allow selective sharing of external contacts within the directory, enhancing flexibility and control over contact management.

    1 vote

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  19. Today it is not allowed, that the admin sets CLIP and Clip no Screening.For several scenarios (e.g. POCs) it needs a quick way to set it.The process to get to this setting is very bumpy and lengthy - not user friendly.If there is a possibility, the acceptance would be increased.

    10 votes

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