176 results found
-
Automated Team Chat Membership based upon Site or Site List for mass communications via RingCentral
Create team chats with dynamic membership based upon which site or site(s) the users belong to.
1 vote -
Make Task scrolling unlimited
Scrolling through tasks is currently limited to 18 before you have to click the "All Tasks" button to see the not displayed tasks. I would like to have unlimited scrolling so all tasks are always in the list.
1 vote -
Administration Team Management
My idea is pretty straight forward. Us, as administrators of an organization on RingCentral should have access to manage Private / Public teams. As an administrator we should have access to everything within our RingCentral 'server / team' as we need to monitor our employees. I think this would be a great feature for everyone as we are confronted at this moment with this problem and there's no solve for it and I 100% was sure that there is an option which will allow us to do this, I honestly don't know how this is not implemented yet as I…
5 votes -
autocorrect
An autocorrect feature that actually works and doesn't suggest words that are nowhere to be found in the English language.
1 vote -
Turning direct messaging between two users into group messaging with multiple users
The ability to turn direct messaging conversations between two users into group conversations where the new participant can access the old conversations.
1 vote -
Visibility of Contact information of guests to other guests
Visibility of Contact information of guests from/to other guests
2 votes -
Improve Team Admin Settings
Currently, the RingCentral App automatically posts task-related system messages (e.g., task creation or completion) in group chats, with no way for team admins to control or customize this behavior. There is a clear lack of flexibility in how task events are communicated within teams. It would be helpful to offer more advanced admin controls — such as choosing whether or not to show these messages, changing where they're posted, or turning them off entirely. Expanding admin settings to allow this kind of customization would reduce noise and better support different team workflows.
1 vote -
Missing messages in RingCentral Desktop App
We have observed that our users are experiencing a significant gap in their message history within the RingCentral app, specifically from July 2021 through April of this year. We would like to inquire about the process for restoring these missing messages for our users.
- Default option: Never deleted Other preset options: 30 days, 60 days, and 90 days
1 vote -
Open Mic feature that allows Voice Chat option with Coworkers via Realtime/live Audio.
this would allow Multiuser chatting; a Voice chat option that can be turned on or off for the chat room so I don't have to type out short questions, and we can vent to coworkers via audio
1 vote -
Task list
Ability to have option to download or export task list
1 vote -
Pin Team/Group Chat
I have hundreds of team/group chats, and every day, many of them will have new messages. even though we have UnRead filter for chats, when I read the message and navigate to another chat, the previous one will be gone. It is not easy for me to navigate around those chats I'm focusing on.
So my idea is, can we provide a Pin feature to the chats as well? So even if I filter only to show UnRead message chats, I can still see the chats I focus on when I read the message.
1 vote -
Search / filter team instant messages by date
Suggestion
At the moment you can search a team instant message thread by words, poster or team but there is no way for you to search and filter by a date or date 'range'
Reason
Many times a members of a chat has mentioned in passing occurrences of an issue that much later I need to pull together to a report. I know the dates or date ranges but it is too hard to guess the exact wording of their post and searching by user/poster returns too many results (most not relevant).
I need a way to select all posts…
5 votes -
Ability for chat group admins to add hashtags to chat groups
Introducing a hashtag system within chat groups to help users easily identify and join discussions relevant to their roles or specific topics where they need assistance and resources.
Example workflow
- Administrators and chat group managers can assign relevant hashtags to chat groups such as #TechnicalSupport or #ProjectVoyager
- Users can search for and join groups by typing related hashtags, facilitating quick access to needed information and community supportThe benefits for this system include:
- Enhancing the discoverability of chat groups, making navigation intuitive
- Allows for quick connection to topic-specific conversations, increasing resource utilization and support exchange
-…10 votes -
Auto enroll users to pre-defined chat groups based on their role
This idea is to create a workflow within the RC App to allow for auto-enrollment of users into predefined chat groups that align with their roles or teams as soon as they join the organization.
Workflow description
- User role identification: upon account creation, the system identifieds user's assigned role
- Group matching: automatically match the user to the appropriate chat groups based on their role, such as Support-related groups for Customer Support related roles
- Enrollment execution: add user to the designated groups, ensuring they have immediate access to relevant discussions and resourcesBenefits of having this workflow
-…10 votes -
Mark all as read
Ability to mark all messages as read. We use a texting function from the team messages and in two days I can have 2000 unread messages. My team has gone through these messages so it would help to have a marked all as read function to get them off my list.
2 votes -
Ability to Duplicate Teams
Ability for Super Admins to Duplicate Teams that have more than 100 members
9 votes -
Auto-Reply OOO for Direct Messages
Auto reply and OOO for direct messages. Right now this feature is only available to those who utilize SMS, but my org doesn't so I can't do anything to let people know I am out of office, or auto reply to reach me via phone.
3 votes -
Custom role
Customer would like to have a feature to remove or restrict certain users from messaging or creating a team message within the RingCentral App. This feature is available before but they need to have the feature back as it would be essential to the organization.
3 votes -
time interval for messages in chats
Add an ability for the chat admins to set a time interval for the messages in the chats. The screen from the telegram is attached.
It could help to see more structured messages in the chats and avoid annoying cases when one idea is separated for 5-10 messages
1 vote -
Download team messaging
I am writing on behalf of our customer who has expressed a need to be able to download a conversation in the RingCentral App. It would be nice if there is an option to download the entire conversation in RingCentral App Message. During post go-live support, some customers do not want to just copy and paste the entire conversation because it captures unnecessary information and its tedious. I hope there is a better way to download a conversation in RingCentral App Message.
10 votes
.png){kind=link}
- Don't see your idea?