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557 results found

  1. Forwarding all calls to a user B and transfer the call back on same extension who transferred the call.

    All calls from user A will be forwarded to user B but user B will have the ability to transfer the call back to user A.

    1 vote
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  2. Idea in DevRC3

    This is test idea created to test in devrc3 environment.

    1 vote
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  3. Option to include IVR Menus within the Company Directory

    I've seen multiple requests from our Channel Partners and now have an actual Customer request to be able to include IVR Menus within the Company Directory (just like we can with Call Queues, Paging Only extensions, Message-Only extensions, Announcement-Only extensions, etc...). Receptionists and/ur Users would love the ability to leverage the HUD to be able to transfer a call directly to a pre-configured IVR.

    23 votes
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  4. (via Jupiter/mThor) Allow manual conference call to continue after host drops

    Looking to accomplish what can already be done today when creating ad-hoc conference calls via physical IP phones. The host can drop off of the conference call and the 2 far-end callers can continue to communicate.

    13 votes
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  5. RingCentral native attendant

    Customer went to have RingCentral attendant for entreprise Welcome, we won't use partner application.

    17 votes
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  6. RCCC Call Plucking

    Avanti West Coast rail require new technology. Their old tech Cirrus allows them to tactically choose calls in queue by call plucking. This is a critical ask that is needed. If we cannot provide this we cannot win the deal.Call plucking is required during critical emergency where they have to speak to police, train staff etc. Calling numbers may vary. Ideal solution would allow within dashboard or within supervisor the ability to choose the call in queue they have to answer.Avanti chose amazon however they couldnt provide this solution and have stopped this project now.

    16 votes
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  7. Company name in App - Multi-site

    It would be great if we have the ability to change the company name that appears in the App for some users that assigned to another site within a Multi-site setted up account.Especially for customers that uses Multi-site to manage their multiple line of businesses, not branches.

    22 votes
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  8. one button to page group

    Currently, to page the office, you hit the page option, wait for the prompt asking for a page group, hit the keys for the page group, wait for it to dial then initiate the page.There should be a short key command for the page option. Hit the page button and all users in the page group would be activated.It would also be helpful to have the option as a soft key regardless of idle or on the phone.

    4 votes
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  9. Outbound Caller ID Search

    Customer is coming from CloudCall, which has a local presence option that can auto select an outbound CID(covers most major metro cities) to match the dialed number. RingCX, and Dialpad CC can do this, but if MVP simply had a search feature for its built in Outbound CID selection, it would be more attractive to customers that don't necessarily need a full CC package just for this feature. I have recieved feedback from many prospoects that once that list gets more than 20 numbers in it, it becomes too cumbersome for the end user.

    2 votes
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  10. Auto transfer completed calls to an external number. ie survey number

    This feature can be used to automatically transfer callers to an external number, ie. a survey, after completion of the call. Then the agent wouldn't have to transfer the call manually.

    4 votes
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  11. Ability to add a note when when you forward a message

    When you forward a message to another team or another member, it would be beneficial to add a note. Right now, after you forward, you have to post a message adding additional content.

    3 votes
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  12. Give an option to allow an ad-hoc conference calls to continue if the host drops

    Use case: RingCentral customers often receive calls from their customers that need to be warm transferred over to another department. After the warm transfer, the call needs to be conferenced so that the customer, called party, and transferred party can all talk together. Then, the original called party needs to be able to drop the call, allowing the transferred party to become the new host of the call.Problem: After a warm transfer + merge, when the original called party leaves, the call terminates for everyone. There's no way to allow the call to continue. Workaround: If the end users uses…

    2 votes
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  13. Telus Feature Request: Ability to play far end system's hold music rather than RC client's hold music

    There are scenarios of outbound calls in which far-end systems put calls on hold as follows: generate re-Invite, mark the stream with the "a=sendonly" attribute and play the music on hold. The far-end systems wish to only send media on the stream.RC system replies 200 OK and marks the stream with the "a=recvonly". RC system confirms the offer to only receive media from the far-end system.But in some scenarios, RC system does not connect the stream received from the far end to the calling subscriber (RC client making outbound call). Instead, RC system plays client's hold music, specified in settings…

    2 votes
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  14. Add UAE Dial Plan & Home Country

    Red Hat is in the process of turning up a new custom engineered BYOC gateway in Dubai, UAE. They needed local UAE DIDs. UAE regulations require ALL local, LD and International calls to use UAE PSTN.Because we don't have a UAE dial plan users cannot select UAE as their Home Country and therefore customer's UAE DIDs cannot be assigned as a RC DL they can only be added as Additional Numbers (DIDs).As a result we currently have to assign a (pseudo) DL for each user and create complex call routing rules for emergency services.Red HatARR: $3,254,008SFDC Link: https://rc.lightning.force.com/lightning/r/Account/0013400001XCDIOAA5/viewRobert Half International…

    8 votes
    Under Review  ·  1 comment  ·  General Phone  ·  Admin →
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  15. Customer would like when a user puts an out of office event in Outlook, they would like an option to put the phone in DND and change the...

    ...status to update automatically to DND or DND-OutOfOffice.. Customer would like when a user puts an out of office event in Outlook, they would like an option to put the phone in DND and change the status to update automatically to DND or DND-OutOfOffice.

    1 vote
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  16. Role+Site Domain: Hide Other Sites in Analytics, IVR Menus

    I have had several customers over the years request this, but especially pertaining to larger accounts with many sites. This customer is just the most recent to bring this up.If a user has access to auto-receptionist & analytics (for example, phone system admin) and assign them to a specific site(s)/role domain, that user can still see IVR menus for other sites and also see every other site in Analytics. This can cause a lot of confusion for the end user:1. They can see the IVR menus of other sites, but they are greyed out to where they cannot edit them.…

    4 votes
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  17. Synchronize DND setting across App and Desk Phones

    Synchronize DND setting across App and Desk Phones so that if someone sets DND on their desk phones it shows up on all other users desk phones that they have DND on. At present it only shows up in the App if you set DND in the App, and dos not show on desk phones.

    22 votes
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  18. park groups custom MOH

    I need to have a custom MOH on park groups

    1 vote
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  19. Adding a do not disturb key to the call pickup group or desk phone.

    agents are receiving calls while not in the queue on the Bridge console. In the bridge console it require the agent to be a part of the call pickup group in the Belcan queue to answer call while in a call. The issue is when the agent logs out the bridge console and the queue calls still ring the desk phone. The only solution from Ring is to remove the agent from the pickup group each time they log out the bridge console. This will have the administrator to added each agent as a admin which will not work.

    2 votes
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  20. RingCentral Admin Blocking of Calls Should Have the Option on Creating or Including Do Not Call List for the Users

    SF case number 16874612
    https://rc.lightning.force.com/lightning/r/Case/5002H00001S3SjiQAF/view

    Company name: A Place for Mom, Inc
    RC UID 400682008 (362 lines) PST
    Current Total MRR: USD 13,564.03

    Contact name: Brian Lowery
    Contact email: Brian.Lowery@aplaceformom.com

    • This super admin is expecting RingCentral that since it has the Blocking of Caller ID Phone Numbers, it should also have the option to have the Do Not Call list, as well, just like the other phone providers.

    Customer facing feature request article given:
    "Allow Blocking Outbound Calls by Number"
    https://ideas.ringcentral.com/ideas/CUSTCOM-I-257

    4 votes
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