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556 results found

  1. Description: We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's e

    Description:
    We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's extension number instead of the caller ID number or used in RC App. This would help to more accurately reflect the internal caller identity, particularly for users who may be calling from various devices or locations but need to be identified by their extension rather than the main number.

    Use Case:
    Scenario: An employee calls from the main company number, but the recipient should see the caller’s extension number instead of the caller ID number or used in…

    7 votes
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  2. remove beep sound after call ringcentral app

    remove beeping sound after a call on ringcentral app

    3 votes
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  3. Generate unique passcode via API

    There should be an API call to allow a unique code to be generated in RingCentral that can be displayed on our website to certain logged in customers. When a customer calls our phone number and selects a certain extension, this code will be required as a password. The code should be viable for, say 5 mins.

    2 votes
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  4. Block all External Incoming Calls

    A way to easily block all external incoming calls but only allow select internal extensions to call extensions.

    The idea is to prevent anyone from outside the company from calling the select phone and allow people within the company to call those devices/phones.

    The use case for us is we are using Ring Central with Algo Intercom devices and would like to control who can call the intercoms. We do not want any spam calls that can call our intercoms.

    4 votes
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  5. Ability to download phone numbers in number inventory

    Hoping to have a feature to download phone numbers in number inventory for easier phone number management.

    4 votes
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  6. Bulk Update Username/password of desk phone

    The customer needs the ability to change the Username/password in bulk for the desk phones

    5 votes
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  7. Increase conference call limit to more than 4 participants in desk phone

    Increase conference call limit to more than 4 participants in desk phone

    2 votes
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  8. SIP address for individual phone number.

    The customer would like to have a SIP address or settings for him to call a number or extension from their Axis I8116-E Network video intercom. The SIP format that they want is DL@sip.ringcentral.com.

    1 vote
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  9. Invalid key press entry IVR

    I would like a prompt to say that the customer has entered an invalid extension if they do not hit one of our assigned key presses, and then go back to the ivr menu so they can chose a new key press. it seems customers our entering direct extensions so calls will only ring to that extension specifically even if they are on a call or away from their desk resulting in missed calls or voicemails when other team members are available.

    4 votes
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  10. Scheduling firmware updates per time zone

    To have the schedule of firmware update per time zone.

    5 votes
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  11. Bring the Dial Pad back on the right side of the app

    Remove the dial pad from the column next to the Calls and Voicemail tabs. It is more convenient to have the dial pad on the right side so we can easily dial a number from the call history. Or have the option to have the dial pad be dragged on the right side like how it used to.

    9 votes
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  12. Feature Summary: Request to enable dialing of the 211 code for users in the United States and Canada, supporting access to community informa

    Background & Purpose:
    211 is a widely used and essential service code in the US and Canada, connecting individuals to a variety of community services, such as housing assistance, employment programs, mental health support, and crisis services. Access to 211 is especially crucial for individuals seeking quick connections to local resources and assistance, and it has become a standard within emergency and community service networks.

    Currently, some systems might not recognize 211 as a valid code, leading to user confusion and potential missed opportunities to access important services.

    5 votes
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  13. Dial a favorite without using the line keys or favorites list

    ability to dial a favorite contact without scrolling through the favorites list or the line keys

    3 votes
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  14. Manually provisioned desk phones loses configuration on speed dial and other settings after a reboot

    Deskphone settings should not be erased after a reboot. The settings should remain the same.

    1 vote
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  15. Enable Key Press "0" Assignment for Direct User Extension Calls

    Feature Request Summary:
    Requesting the ability to assign a specific user, extension, or location to handle key press "0" when a caller dials a user extension directly (i.e., not routed via a Call Queue, IVR Menu, or Operator Extension).

    Current Behavior:
    At present, key press 0 routing is only configurable for the following:

    Call Queues

    IVR Menus

    Operator Extensions

    When a caller dials a user extension directly and presses 0 (such as from within the user's voicemail greeting), the system defaults to sending the call to a predefined location or the main site operator. This behavior cannot be customized per…

    1 vote
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  16. Set ringcentral mobile app as default app for calling for IOS

    Set ringcentral mobile app as default app for calling for IOS

    11 votes
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  17. Caller ID on transfer

    Transfers - can we please have a feature implemented where end users can choose to have original caller ID displayed when transfered?
    I.E:
    Caller A calls the company, Employee B answers the phone and cold transfers to employee C. Employee C either answers or doesnt. By default in EX you only can have Employee B shown as the Caller ID. This isn't ideal in every environment.

    We would like Caller A info to be displayed for employee C, instead of employee B's info.

    1 vote
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  18. Phonebook Creation and Visibility

    Create a Phonebook or Directory only Visible to A Particular Call Queue and its Members

    8 votes
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  19. Audio Messaging Interchange Specification (AMIS) Support

    Support for integration with external voicemail systems via AMIS

    2 votes
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  20. Call waiting for TELUS Business connect

    We want to add the call waiting feature on the TELUS Business Connect Platform

    1 vote
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