Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

490 results found

  1. I need to be able to set up an alternate first name for the dial by name directory

    I need to be able to set up an alternate first name for the dial by name directory. Some users go by shortened name such as Mike/Michael which leaves callers frustrated

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  2. Incoming caller id name instead of special number

    It will also be helpful if we have option to display characters/name on incoming call information instead of special numbers

    3 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  3. Free trial to add device testing the deskphone

    Customer is requesting to be allowed to add device and provisioned deskphone without paying to test the deskphone they will be using and check the service as well.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  4. upgrade limited extension to a RingEX licenses

    Have the ability to upgrade limited extension to a RingEX license without having to delete it and rebuild it with a full license.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  5. Disable Caller ID Name on User Level

    Please make it so that we can disable or set the Caller ID Name blank for each user extension.
    The only setting that we have right now is to make it blank account-wide and we just want it for certain users without creating multi-sites.

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  6. Allow multiple participants in conference call using Mitel phone

    With MITEL, was able to do conference call with multiple people that allows more than 3 participants. When switched to RingCentral, can only do up to 3 people including the initiator. With RingCentral, call the first person, hit conference button, dial the second person, then hit the conference button again to join. Then, after this conference button disappears and there is even no option to add more person in the call.

    5 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  7. audible tone for park call

    Ability to set a park call tone.

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  8. Voicemail Waiting Indicator TURNS OFF after phone reboot OR "No Service"

    After receiving a voicemail, if there is a service interruption ("No Service") or the phone reboots for any reason, the blinking voicemail indicator light will not resume blinking once the desk phone reconnects.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  9. DND on RC Mobile App Only

    A customer is looking for a way to "disable"/turn on DND for the mobile app only. Users prefer to turn it on when they are at their desk so it does not ring all over and when they leave from their desk, they can turn the mobile app back on.

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  10. Support for accented characters in dialer

    If someone's name is saved with an accent, it will not appear when searched for in the dial-pad using a non-accented character.

    For example, if someone's last name is saved as España and you search for Espana that user will not appear in the search.

    -This issue is reproducible by support as well. COOPS-9133 is open for this - a formal feature request was requested, hence this also being opened.

    11 votes
    1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  11. Shared line for ATA

    Add ATA devices in the supported devices for shared lines

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  12. Request for Customization: Default "Thank You for Calling. Goodbye" Message in IVR Menu

    We would like the ability to customize or remove the default "Thank you for calling. Goodbye" message that plays when a caller takes no action after the prompt is repeated three times in the IVR menu.

    For businesses that prefer fully personalized greetings, there should be an option to edit or remove this message—just like other customizable greetings and messages within the RingCentral Phone System. This would help maintain consistency with a company’s branding and communication style.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  13. Easily access call blocking guide

    Need Help Blocking Calls

    It's very difficult to find the page to block calls. Even after the agent pointed me to the support link where I could find instructions, I had to keep going back and forth between the instructions and the main site just to block another number this morning. Customers should be able to get to the page for blocking numbers with just one click.

    Additionally, please update the website to make it easier to block calls. It's not obvious how to do so. When I search your website, I come up with far too many hits that…

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  14. switch call from RingCentral Desktop App to Desk phone

    1 vote
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  15. Any way to get alerted if a deskphone goes down

    The customer is asking for any way to get alerted or notified if the deskphone goes down

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  16. Enable/Disable internal & external call transfer feature

    Is there a way to prevent call transfers on our ringcentral deskphones?
    I have a need to prevent a single phone from being able to transfer calls in our out to other lines.
    - we want to be able to enable/disable internal and external call transfer from our devices

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  17. Option to turn off the ability to receive calls from External number

    We need to implement the following:

    • No External Dial by Extension in IVR
    • No External Dial by Directory in IVR
    • No External Dial by DID
    • But allow internal calls and transferring external calls to the users.

    Essentially, they should not receive any phone calls from outside parties without being transferred by someone internally.

    10 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  18. Support for Wider Range of Headset Brands

    Support for Wider Range of Headset Brands
    Enterprise Headsets are becoming more and more available and affordable. Different company's are now opting in acquiring affordable yet competitive headsets.
    Please have Anker Headsets supported in the near future.

    7 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  19. Ability to have a different company name displayed on the ringcentral app

    Need to have an option to have a different company name displayed on the ringcentral app for users to have different field but still working on the same site/company

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  20. Caller ID advance tools to identify the caller

    Customer would like us to have Caller ID advance tools to identify the caller phone number or company name even if they they did not set up anything on their end

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?
1 2 4 6 … 24 25
  • Don't see your idea?