773 results found
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Ability to display the extension primary number instead of the user extension
Customer want to have the Ability to display the 10Digit contact number/primary via deskphone of the user extension instead of displaying the name and extension number
3 votes -
The ability to add an additional or 2nd Extension to a User
I want the ability to add multiple extensions to a single user. I have situations where an employee is transferred to a new position or taking on additional duties. They are doing their role as well as a secondary role. If both job extensions could be added to the user it would be helpful.
1 vote -
caller id information
I want to change the incoming caller ID to include:
Caller ID/name
Caller city, state
Caller's phone number
RingCentral phone number that is receiving the incoming call
RingCentral phone number Caller ID (Business Name)
All of these items should be fixed on the screen. Currently I have the incoming caller's phone number and my phone number showing when incoming calls are received. The phone numbers are scrolling and it makes it difficult to read in real time as calls come in.
1 vote -
ringdown (auto dial) for limited extension
please have ringdown (auto dial) feature for limited extension for all devices
2 votes -
Allow users to select their correct home country code in North America Accounts
My users in Chile, Argentina, Germany, and Denmark cannot select their home country code. I'm told this is because we have an account created in North America. I request for my international employees to be able to select their correct home country code.
1 vote -
Persistent Caller ID Name system
Caller ID Name (CNAM) display is controlled by recipient carriers and their databases. When those databases are outdated or overridden by mobile carrier spam-filtering systems
Create a Persistent Caller Identity system that helps your business name show up more consistently on calls, even when traditional Caller ID name databases don’t work properly.
2 votes -
PREVIOUSLY CALLED
Need to add a feature where if a number has been called before it shows date/time. Helpful when making a ton of calls. Like when you manually dial a number, it shows the number if called previously.
1 vote -
Original Caller ID Name of the caller should show up when they transfer/forward call to other extension
Original Caller ID Name of the caller should show up when they transfer/forward call to other extension
1 vote -
Option to increase the maximum number of digit the customer can dial in RingCentral desktop app
Option to increase the maximum number of digits the customer can dial in the RingCentral desktop app.
Customers can dial a very long phone number - using commas for pauses, and the like in the Ringcentral mobile app to interact with a phone system, but in the Ringcentral Desktop app outgoing call limit seems to be 30 digits. It is much better to increase or lift this cap.
1 vote -
Enable DND Sync for the Yealink Phone Model Yealink T54w
Enable DND Sync for the Yealink Phone Model Yealink T54w to Sync with RC app
3 votes -
Muliticast paging should be a default setting or simple option to enable
Partners and/or knowledgeable customers should be able to make changes in bulk for handsets. This can be limited to specific features that include multicast paging. RC wants to charge $$$ to update this feature (and others) that is a bulk update or multicast paging options should be enabled automatically. It is not unreasonable for customer to expect paging to all phone and/or overhead/external horns that exceed 25 devices. Schools and large organizations need this feature for emergencies and to meet requirements safety requirements for their employees or students.
7 votes -
Change Outbound caller ID from desk phone - BT
Choose Outbound Caller ID to use when making outbound calls directly from deskphone, like how it can be done thru BT Cloud Work app, without having to change it/set it up on Admin Portal
1 vote -
Dial-out number rotation for Outbound caller ID
To enable Dial-out number rotation, which is set as a strategy to avoid "Spam" Labels. It is where a system automatically cycles through a pool of different phone numbers for outgoing calls, rather than using a single "master" number
1 vote -
Ability to create a universal voicemail
I have multiple employees who are getting upset because they are trying to set their voicemail message and it is difficult for them to manage the THREE SEPARATE VOICEMAIL RECORDINGS that would need to be set to cover them depending on how their phone is set. There are THREE DISTINCTLY SEPARATE Voicemail Greetings:
- Normal Voicemail Greeting: Used if call is missed during normal operation, i.e., if phone rings and no one picks up in time - this is the one set if the person uses the call-in recording method to set their Voicemail Greeting.
- Do Not Disturb Voicemail Greeting: Used…
1 vote -
Park calls from RC app pop out
the Ring Central Desktop App updated to show the dial pad, with now a recording button and a video recording button, pushing the call park button to the "..." more option which is an additional step for our sales people now. We do not allow our sales people to record phone calls, we would like to have this reverted back to how the app was previously, or to have the ability to customize the dial pad for how each business would like it to look. We would like to remove the record option and move the call park button back…
1 vote -
make an auto caller when we would upload a (.csv) file and my number would call automatically the numbers that are in the file
Make an auto caller when we upload a (.csv) file, and my number would call automatically the numbers that are in the file
1 vote -
The ability to automatically dial a number when clicke, Without having to press on the Phone Icon. This feature should be available on yeali
The ability to automatically dial a number when clicked, Without having to press on the Phone Icon. This feature should be available on Yealink phones that no need to add rule
2 votes -
Caller ID on transfer
Transfers - can we please have a feature implemented where end users can choose to have original caller ID displayed when transfered?
I.E:
Caller A calls the company, Employee B answers the phone and cold transfers to employee C. Employee C either answers or doesnt. By default in EX you only can have Employee B shown as the Caller ID. This isn't ideal in every environment.We would like Caller A info to be displayed for employee C, instead of employee B's info.
8 votes -
Provide the date in message/call list.
When I look at my list of calls or voicemails in the list view on the left of each respective tab on the phone page, it only shows the date of the call. I have to go into details to see the time. I would like to see the time in the list view.
1 vote -
My caller ID offices in Alphabetical Order
I have over 100 clients DID#'s in my outgoing My Caller ID list and they are currently in order by the DID# and I would like them to be in Alphabetical order by office name so it is quicker to run down the list to find the office name to make the outgoing call. This feature would save so much time for my department. We do not memorize all the DID#'s to know them and find them in the list so if we have them in order by name it would be the most helpful.
1 vote
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