688 results found
-
One group voicemail box
Setup option where multiple phones can share a voicemail box. Smaller sites like restaurants and offices can access their voicemail from any phone and be notified from any phone when there is a voicemail. Currently only option is to setup a group but then all extensions received the same voicemail. Each phone then has to be accessed to delete the voicemail so site knows when they answered the voicemail. Other vendors already have this option to share a voicemail box. In an office setting, an exec can share voicemail with secretary. Executive won't have to log into their voicemail to…
1 vote -
Limiting only the toll free number as outbound caller ID.
The customer wants only their toll-free number to call out. They have a lot of company numbers, and users keep clicking the wrong ones. Also, requested to apply it to all users so they don't have to go through each one and manually adjust it.
1 vote -
Add Special Number to New RC PC Application!
Please add the special number feature to the new RC PC application. It works with the old RC PC app, but the prefix is missing in the new app. This is the feature: Add a special number to the beginning or end of the incoming caller ID to help identify the reason for the call.
14 votes -
Request for Feature: Display Toll-Free Number as Caller ID Regardless of Selected Outbound Number
Could RingCentral provide or enable a feature that ensures our toll-free number is always displayed to customers as the caller ID, even if a different number has been selected in the background? This would help us maintain consistency for our customers while allowing flexibility in managing outbound calls.
1 vote -
Missed call tracking
Missed call tracking so that multiple users do not end up calling the same person multiple times. Change the missed call over to returned call.
2 votes -
Full Call Transcript
After a call, a full call transcript (not just the summary as shown on the Notification > Call notes) to be sent to the email of the super-admin only and not to be sent the a non-super-admin extension.
Super Admins have the power to disable this feature through the Admin Portal.2 votes -
In the missed calls section please post the phone number. I have to click on the information icon to get the phone number of the missed c
In the missed calls section please post the phone number of the missed caller. Instead now I see a label but in order for me to see the phone number I have to click on information.
1 vote -
Forward call when user rejects
When a USER extension has a call forwarding that is set to ring in order for other extensions, the call goes to voicemail when the initial device rejects the call. We need to have the ability to have the call move on to the next device when the call is rejected by the first device. This is a current behavior for a call queue but needs to be implemented for a user call forwarding rule.
2 votes -
Program specific transfer button features on handset
Program features on button configuration. IE - blind transfer to Call Queue or specific person or to a VM or mailbox destination.
In medical offices phones are often shared and computers are not always accessible in a busy office. One-touch transfer to users, ring groups/call queues, speed dial routing to CX via a Call Queue being forwarded and directly to a voicemail/message only ext. is greatly needed.
2 votes -
customize prompts for different types/reasons for outbound call failures
We would like to customize our prompt for failed outbound calls. For example, when we dial a phone number and accidentally pressed a single digit we will get the message "sorry, but your call cannot be completed", we want this to be configurable.
1 vote -
Monitoring Overnight Carer Vigilance
Could we use ACO to automatically call carers at intervals throughout their overnight shift.
If a carer doesn't answer these automated calls, it could indicate they've fallen asleep, and their visit would then be flagged for a quality review.2 votes -
2 separate ringtones to distinguish between direct calls and calls to main number.
Fix the option for separate ringtones ! Why have the option to choose different ringtones when it does not work!
1 vote -
Use Shared line Extension for calling 911
Want to use multiple desk phone under 1 line to call 911 emegency
1 vote -
Ability to the retain the call even when the host left the conferencing across all platform.
The customer only have the option to end the call for everyone or they can click to choose one of the other participants to kick off the call but they cannot leave their self to let the call continue without the host.
3 votes -
Scheduled reboot option for Yealink W70B basestations
We have a lot of Yealink W70B basestations deployed in our business. After 6-8 weeks of uptime, they need to be rebooted because of issues like one-way audio or poor voice quality.
The W70Bs don't have a scheduled reboot option so my understanding is the only other option is RingCentral needs to enable a feature to command the basestations to reboot via SIP.
1 vote -
Spam calls leave 30 minute blank voicemails on my 800 number that I have to pay for, end the VM after a couple of minutes
Spam calls leave 30 minute blank voicemails on my 800 number that I have to pay for, end the VM after a couple of minutes
1 vote -
Downloaded voicemail to include name - time - date - message
When downloading a voicemail and sharing it. The mp3 is just the message and not who it is from.
Have it include in the message the - Name if applicable - Phone number - Date and time it was received before playing the message.1 vote -
Ability to forward calls to own extension
Ability to forward the call to own extension after reaching the maximum rings. This will allow the call to loop and will not be terminated until such time someone answers the call from the user extension.
1 vote -
outage communication
Experienced an outage yesterday with all my phones on my company lines on 1/22/25.
Ringcentral main customer service line was not connecting including my phone lines.No email from ringcentral on the outage.
No text on my phone number.
Nothing on the ringcentral website main page.
No notification on the ringcentral app.Recommend Ringcentral place a notice on the app main page that says "OUTAGE Expected Resolution in 1-2 hours" something like that - or at least put it on your website or email us. Nothing came through. Horrible way to do business with your customers.
I finally during the…
5 votes -
Ability to assign user extensions on Key template under Key Layout
From Admin portal > Users > templates > key templates > key layout > instead of extension slot, it would be great if we can choose the user extensions that we would assign to it already
2 votes
- Don't see your idea?