566 results found
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Transfer a call and if the recipient does not answer it returns the call to the sender
The ability to transfer a call to another user and if that user is not available the call would be returned to the original sender of that call. This way the call doesn't have to go to voicemail and can be sent to another user if necessary, or take a message in person.
1 vote -
Customer called in to see if there is a special feature where their customer can enter their credit card number on thru phone calls
Customer called in to see if there is a special feature where their customer can enter their credit card number on thru phone calls
1 vote -
On the Yealink Phones we need the name field to be at least 8 characters long.
On the Yealink T46U we need to name field to be at least 9 charters long
2 votes -
Remove gap on the ring when the call is being forwarded to an external number
It would be great if there's no gap on the ring when the call is being forwarded to an external number so that the caller would not know that their call is being forwarded.
1 vote -
Caller ID Flexibility
We have a Central Office and many Satellite sites, we need to enable a few specific staff members to be able to set their Caller ID to any of the Satellite Sites, at the moment this is a site by site basis.
1 vote -
customize DTMF
Customer would like to a have an option to their ringcentral app. when they press *8 on a keypad , it typically triggers a specific feature
2 votes -
SAREVILE M99+ Headset Compatibility with RingCentral App
The SAREVILE M99+ headset is known for its high-quality audio, noise cancellation, and ergonomic design, making it a popular choice for professionals who require clear communication in noisy environments. However, it currently lacks direct compatibility with the RingCentral app, which can limit the user experience for those who rely on the device for business communications. Adding compatibility would accommodate their preferences, eliminating the need for additional configuration or troubleshooting.
Having a seamless connection between RingCentral and the SAREVILE M99+ headset would reduce setup time, improve ease of use, and enhance workflow, particularly for teams who rely heavily on voice communication.
4 votes -
Show All Company call recordings on Mobile app for SuperAdmins
If user is a SuperAdmin Allow mobile app to show all call recordings instead of only showing the users call recordings. This is helpful for managers who would like to periodically review calls while mobile to quicker be able to help their teams.
3 votes -
Global Hotkeys
Alt + A is a helpful hotkey. However, there should be a setting to make this, and others, a global keyboard shortcut (not dependent on RC App being the active window). I would like to be able to answer a call without having to change windows.
1 vote -
Support for 7-Digit Local Dialing and Optional Outbound Prefix (e.g., "9")
Request to support simplified outbound dialing behavior, allowing users to:
Dial local numbers using only 7 digits (e.g., 555-5555) without including the area code.
Use an optional outbound prefix (e.g., "9") followed by the phone number to initiate outbound calls (e.g., 9-555-5555).
Current Behavior:
Outbound calls currently require full 10-digit dialing (area code + local number). Prefix-based or 7-digit local dialing is not supported.1 vote -
Call log report feature on the desk phone
The call log report feature in the admin portal should be available on the desk phone
The customer wanted to see the call log report details on his desk phone.1 vote -
Excluding DDI's (internal users) from call greeting
It would be great to be able to exclude DDI's from a call greeting. We have a call greeting set for all numbers to inform customers they are being recorded, however it is really annoying that this still plays for internal calls and causes internal delays.
1 vote -
Enhance DTMF Signaling and Add Visibility Reporting in RingCentral App
Description:
Request to improve the reliability and consistency of DTMF (Dual-tone Multi-Frequency) signaling in the RingCentral app (mobile and desktop versions), especially for calls involving IVR (Interactive Voice Response) systems.Proposed Enhancements:
Improve DTMF Signaling Stability:
Ensure DTMF tones are consistently transmitted and recognized across all networks and devices when using the RingCentral app.
Add DTMF Visibility/Diagnostics Report:
Introduce a reporting or diagnostic feature (available via admin portal or call logs) to show whether DTMF signals were successfully sent from the RingCentral side.
This can include confirmation of tone delivery timestamps, tone type (in-band, out-of-band), and whether it was acknowledged…
1 vote -
seamless transfer to a 3rd party number
We want to have the option to route the call from Main Company Number to an User Extension then to a 3rd party number without seconds delay.
It may seems that this option might be helpful for seamless transaction rather than moving to a 3rd party company to complete this request.
4 votes -
Separate the numbers of rings for the Second Call and forwarrding the call to a 3rd party number
To reduce the number of rings force this scenario only not for all the inbound calls: First call is engaged and when a second call and forwarding it to a 3rd party number
5 votes -
2 votes
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I need to be able to set up an alternate first name for the dial by name directory
I need to be able to set up an alternate first name for the dial by name directory. Some users go by shortened name such as Mike/Michael which leaves callers frustrated
1 vote -
Incoming caller id name instead of special number
It will also be helpful if we have option to display characters/name on incoming call information instead of special numbers
3 votes -
Option to turn off the ability to receive calls from External number
We need to implement the following:
- No External Dial by Extension in IVR
- No External Dial by Directory in IVR
- No External Dial by DID
- But allow internal calls and transferring external calls to the users.
Essentially, they should not receive any phone calls from outside parties without being transferred by someone internally.
11 votes -
Free trial to add device testing the deskphone
Customer is requesting to be allowed to add device and provisioned deskphone without paying to test the deskphone they will be using and check the service as well.
1 vote
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