2814 results found
-
Mask inbound caller ID
Ability to mask inbound caller IDs for compliance purposes.For example, if we designated an account for HR to receive anonymous calls so that it would not show or log the Caller ID.
9 votes -
Include the actual message contact for unread message notification of RingCentral App
Include the actual message contact for unread message notification of RingCentral App
1 vote -
Ability to display more than three parked calls in the RingCentral App
Users will be able to see / monitor easily all the calls that they parked in public park call location if they have visibility of all the calls that they parked via RingCentral App
10 votes -
Give admins the ability to disable external messaging for specific users
It would be great for external messaging could be controlled at a user level. For instance we might want sales to have the ability to utilize this feature, but not engineers. Currently I don't see a way to restrict this at that level. It is ether on or off.
Also, the ability to see what users are sending and receiving externally.
1 vote -
ability to remove/gray out call queue status toggle for call queue members when not allowed in service web
What we are trying to do is remove the ability of the users who are in a call queue from turning off their call queue calls. We would like to remove this option or grey it out so the queue users cannot change it.
10 votes -
redirect calls to another extension even when call waiting is switched off
Ability to redirect calls to another extension even when call waiting is switched off
1 vote -
Seen Messages in RC app
Also it would be great to have a feature where it states "read" on messages - To see if the person I sent the message to has already seen my message
5 votes -
1 vote
-
Remove company name from top of desktop window and add status message
I would like to see my Status Message so I don't forget to change it. I don't need to see my Company name at the top.
1 vote -
Requesting to have a feature on app that they can use for new hire employees to listen to a live call for training purposes.
Requesting to have a feature on app that they can use for new hire employees to listen to a live call for training purposes. Not specifically a call monitoring/HUD but other way to share calls for them to do a side by side training for new hires call center agents.
2 votes -
SMS Text Message Content word filtering? want to turned it off.
SMS Text Message Content word filtering? want to turned it off.Customer want to have the freedom of sending text message content that doesnt filter language or curse words.
14 votes -
the RingCentral app opens two windows during three-way calls, causing confusion and usability problems.
User reported that when making calls using the RingCentral app, two windows open simultaneously.
The first window displays six options: Mute, dial pad, speaker, add, hold, transfer, record video, and carrier and merge.The second window, which appears more active, shows an ongoing timer and the caller's number. and displays speaker, video, mute, ringcentral, end, and dial pad and merge
Both windows show merge but only the other merge on the first screen works
The user suggested to have the greyed out merge button remove so that it doesn't create confusion for RingCentral app users.
See attached screenshot for reference.
1 vote -
Decline call at the same time in Desk phone and RingCentral Application
Decline call at the same time in Desk phone and RingCentral Application
for my service, i have desk phone, mobile app and desktop app setup for RingCentral. When get a call, if I shoot to choose decline, send to voicemail or silence on one device. The other devices keep ringing. Need this so that action is on all devices.
3 votes -
Ability for the RC app to identify where the call is coming from
It would be better if the RingCentral app will have additional feature or capability. The ability for the RC app to identify where the call is coming from like the location, city and state.
1 vote -
App, RingOut and Caller ID
On the app (computer) when you select RingOut you can no longer set a different caller id number. Allow the ability to select the number even if the RingOut is on.
8 votes -
RingCentral App for Apple Watch
To make and receive calls via Apple Watch.For the Apple Watch to individually ring, the same way the iPhone rings.
36 votes -
keep online status for mobile app
We have users who use only the mobile app.
On the mobile app you are online only if the app is active.
Is there any way to force online status even if the app is running on the background8 votes -
Increasing the return time of Call Park from 5 minutes to 10 minutes.
The default timeout value for Call Park, Public Call Park, and Park Locations is five minutes. Need to have the ability to increase or decrease the duration of your Call Park Timeout.
17 votes -
Caller ID selection for REX Dynamics 365 integration
Currently in the native REX app, users can manually select the caller ID. Currently in the Dynamics 365 integration this option is missing and users have to make the change on the native REX app.
2 votes -
Calls and SPAM Protection similar to HIYA
A feature that automatically detects robocalls, suspicious numbers, or altered Caller IDs. This functionality, similar to HIYA, would notify us if a call is suspicious, potentially spam, or a robocall, helping to prevent these types of calls from reaching our line.
2 votes
.jpg){kind=link}
- Don't see your idea?