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2814 results found

  1. Ability to mask inbound caller IDs for compliance purposes.For example, if we designated an account for HR to receive anonymous calls so that it would not show or log the Caller ID.

    9 votes

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    1 comment  ·  Application  ·  Admin →
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  2. Include the actual message contact for unread message notification of RingCentral App

    1 vote

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  3. Users will be able to see / monitor easily all the calls that they parked in public park call location if they have visibility of all the calls that they parked via RingCentral App

    10 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  4. It would be great for external messaging could be controlled at a user level. For instance we might want sales to have the ability to utilize this feature, but not engineers. Currently I don't see a way to restrict this at that level. It is ether on or off.

    Also, the ability to see what users are sending and receiving externally.

    1 vote

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  5. What we are trying to do is remove the ability of the users who are in a call queue from turning off their call queue calls. We would like to remove this option or grey it out so the queue users cannot change it.

    10 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  6. Ability to redirect calls to another extension even when call waiting is switched off

    1 vote

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    New  ·  1 comment  ·  Application  ·  Admin →
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  7. Also it would be great to have a feature where it states "read" on messages - To see if the person I sent the message to has already seen my message

    5 votes

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    0 comments  ·  Application  ·  Admin →
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  8. 1 vote

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  9. I would like to see my Status Message so I don't forget to change it. I don't need to see my Company name at the top.

    1 vote

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  10. Requesting to have a feature on app that they can use for new hire employees to listen to a live call for training purposes. Not specifically a call monitoring/HUD but other way to share calls for them to do a side by side training for new hires call center agents.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  11. SMS Text Message Content word filtering? want to turned it off.Customer want to have the freedom of sending text message content that doesnt filter language or curse words.

    14 votes

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    3 comments  ·  Application  ·  Admin →
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  12. User reported that when making calls using the RingCentral app, two windows open simultaneously.
    The first window displays six options: Mute, dial pad, speaker, add, hold, transfer, record video, and carrier and merge.

    The second window, which appears more active, shows an ongoing timer and the caller's number. and displays speaker, video, mute, ringcentral, end, and dial pad and merge

    Both windows show merge but only the other merge on the first screen works

    The user suggested to have the greyed out merge button remove so that it doesn't create confusion for RingCentral app users.

    See attached screenshot for reference.

    1 vote

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  13. Decline call at the same time in Desk phone and RingCentral Application

    for my service, i have desk phone, mobile app and desktop app setup for RingCentral. When get a call, if I shoot to choose decline, send to voicemail or silence on one device. The other devices keep ringing. Need this so that action is on all devices.

    3 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  14. It would be better if the RingCentral app will have additional feature or capability. The ability for the RC app to identify where the call is coming from like the location, city and state.

    1 vote

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  15. On the app (computer) when you select RingOut you can no longer set a different caller id number. Allow the ability to select the number even if the RingOut is on.

    8 votes

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    2 comments  ·  Application  ·  Admin →
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  16. To make and receive calls via Apple Watch.For the Apple Watch to individually ring, the same way the iPhone rings.

    36 votes

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    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  17. We have users who use only the mobile app.
    On the mobile app you are online only if the app is active.
    Is there any way to force online status even if the app is running on the background

    8 votes

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    0 comments  ·  Application  ·  Admin →
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  18. The default timeout value for Call Park, Public Call Park, and Park Locations is five minutes. Need to have the ability to increase or decrease the duration of your Call Park Timeout.

    17 votes

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    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  19. Currently in the native REX app, users can manually select the caller ID. Currently in the Dynamics 365 integration this option is missing and users have to make the change on the native REX app.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  20. A feature that automatically detects robocalls, suspicious numbers, or altered Caller IDs. This functionality, similar to HIYA, would notify us if a call is suspicious, potentially spam, or a robocall, helping to prevent these types of calls from reaching our line.

    2 votes

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