3033 results found
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Presence Indicator Dot Should Show Inactive ONLY after 15 min on the Mobile App just like the Desktop App
Many employees in the modern workforce are traveling or moving around working on their Mobile but STILL want their team to know they are ONLINE / Available to be reached. Currently if you are working on the RC MOBILE APP, if you simply move to a different app (like taking a call or email) if instantly shows your Presence dot as Offline: A gray dot. This is NOT how it works on the RC desktop app or browser whereby it only goes to OFFLINE (gray dot) after 15 minutes of being inactive (meaning not in the RC app). The mobile…
7 votes -
Enable SMS from 1 designated phone number
I would like to see the option to make all users/extensions being capable of sending text/sms from the same designated phone number. Example main company line and not just the admin. Don't want to have to give out my log in and password credentials.
3 votes -
Make my active phone number Highly Visible inside my desktop phone application
I manage 3 different Ring Central phone numbers. Would you folks make the phone number that is active inside my desktop phone application Highly Visible at all times when I am in the desktop application? Maybe in the blue ribbon at the top.
1 vote -
Improve detection of "default" audio device.
Allow users to configure an exclusion of certain audio or video devices or even more desirable, allow to us to configure if a certain device is present automatically set it as my audio and video device. Also it would be great if the selection within one function of the desktop app applied on all functions (i.e. if I set the audio/video device in a RCM session, also apply that to my 'phone' settings.The biggest win would be to autodetect that a preferred audio device is present and automatically put as the device for all functions in the app.Where this can…
8 votes -
Add the capability to input the "To", "Company" & "Phone No" to all fax coversheets.
When sending a fax, although there are the fields of To, Company & Phone No., there appears to be no way to add that informaiton of the Fax Coversheet. Yet it asks for the fax number and which coversheet you want to use, along with being able to add a note, but nowhere does it allow you to add the recepient's name, company name or phone number you are sending the fax to, or the company name or phone number. I find that so odd since the To and Company are primary in any fax coversheet.
2 votes -
Answering with voice instead of keypad
I use a mobile phone while driving. It is very hard to use the keypad to asswer calls.Would much prefer to say yes
1 vote -
RingCentral App - Direct SSO Link
Currently - our users follow the below workflow for signing into RingCentral Glip:
1 - User signs into IDP
2 - User navigates to: https://app.ringcentral.com
3 - User selects "Sign in"
4 - User selects "Single Sign-on"
5 - User enters company email
6 - RingCentral grabs user identity from IDP & signs them into appIdeally, I would like to skip steps 3-5 (i.e. pass the user's email as a parameter in a login request, or hit a custom tenant url which performs an automatic metadata lookup)
You already do this for other services, for example: https://service.ringcentral.com &https://login.ringcentral.com/api/sso/startup?email=
16 votes -
Call Merge on RC App drops participants of a merged call when the originating user disconnects. Customer would like the merged to call...
...to continue and allow the originating user to disconnect. Call Merge from the RC App needs to allow the merged callers to continue the call when originating user disconnects. Currently call abruptly drops when call merge originator disconnects. When the originator uses RC App Mobile, "the caller has disconnected the line" message is heard by the merged participants and call ends. Confirmed this on RC Phone 21.2.0 / RC App 21.2.10.948 Desktop (MacOS) and RC App Mobile 21.1.20.536 (Android).As a staffing company, RHI merges calls allowing introductions of the merged parties and the originating user needs to drop. This behavior…
45 votes -
POP feature having agency management customers exhibit when calling into office
https://www.hawksoft.com/agency-management-system/tour/phone-integration/Ring Central is a highlighted vendor of Hawksoft for this feature platform. Hoping to make this a reality because this is why I came to Ring Central.
1 vote -
See what number was called in RingCentral Mobile app
On a desk phone, it is possible to change the settings to see what number was called if a user has multiple extensions forwarded to them. There seems to be no such feature on the mobile app. It would be quite useful if that feature can be implemented.
1 vote -
Tracking offline and online time in RC Status
We used to use Skype for business and it let us know when users were away from there app. We would like to track this in RC but I it does not seem to exist. Please add this feature
25 votes -
Reinstate Copy / Duplicate team
In New RC, it appears there is not a way to duplicate / copy a team. This feature is widely and heavily used within our org. We have a template team with members and tasks for each project, and this team is duplicated every time a new project lands. This is used a significant number of times a day/week, and incredibly critical to our org. needs.Without this feature, the RC app is very useless to us in terms of internal project and time management.
48 votes -
Add Out of Office to list of status that can be chosen
Add out of office status to list and maybe add special call routing for out of office status.
3 votes -
Bug report: Multiple flips may require closing and re-opening the mobile app
Scenario:Initiate a call from the desktop phone.Flip the call to the mobile app.Flip the call back to the desk phone.The mobile app no longer recognizes that there is an active call and does not offer the "switch the call to this device" option. Close and re-open the mobile app.The mobile once again recognizes that there is an active call and offers the "switch the call to this device" option. The mobile app should be updated to always recognize the active call on the extension, without the need to close and re-open it.
1 vote -
Presence indication of users on Dial Pad on Desktop Application
When making and transferring internal calls from the dial pad on the Desktop Application you can't see the users presence status (In a Meeting, On a Call, DND etc.). Being able to see the Users current presence state would improve the user experience.
6 votes -
Ring Central Desktop app install options
Currently the exe format of the install seems to have limited command line options and the MSI install is a much larger file. when using tools to remotely push applications to install this becomes a problem. looking for a way (but not limited to) push RC desktop app and have it install for all users not just single user install. also there is a popup window at the end of the install that wants to add the firewall rule need to suppress that prompt and just do it now MSI install has the command line option for allusers=1 but lack…
6 votes -
Option to display 24 hour time in chat messages
We have several users that would appreciate being able to show 24 hour time instead of the standard time. i.e. 13:00, 19:00 versus 1pm, 7pm.
5 votes -
Click on a previous phone call and create a task out of it
Click on a previous phone call from the RingCentral App https://app.ringcentral.com/phone/callhistory and create a task out of it and assign it to someone via
5 votes -
Allow for pasting images into the RingCentral App
Like Slack and other apps, it can be very helpful for me to be able to take screenshots and paste the results into the app - rather than needing to save as an image then upload.
4 votes -
Additional Presence Profiles for Breaks, Lunch and restroom breaks.
Request to have these available for queue type situations
2 votes
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