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2814 results found

  1. It would be helpful if I was able to create folders on the fax tab to separate faxes by day month and even year as well as importance of the received fax. This will be helpful in terms of not deleting previous faxes that have been received and not printing out the faxes as we are trying to be paperless.

    7 votes

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  2. It lets a client/potential client know that their text was received.

    50 votes

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    Planned  ·  1 comment  ·  Application  ·  Admin →
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  3. Until a couple of weeks ago, RingCentral had the ability to search for every time a word appears in an SMS conversation.For example, if I was texting Bob about pizza, I'd be able to see the messages containing "pizza" from yesterday, a week ago, and a month ago.This feature disappeared at some point in the last few weeks, and it's made SMS search pretty useless as a result.Now if I search for "pizza", it just returns the most recent time it was mentioned in my conversation with Bob. There's no way to see when we'd discussed it earlier.Please re-add this…

    3 votes

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  4. Can we have an auto-text attendant -- which will allow him to text his caller if he doesn't want to answer a phone call (e.g. I'm driving, please call me back later.).

    2 votes

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  5. Currently the new RC Video is not able to link to Microsoft on premise exchange / Outlook. The only options to link a calendar are Google or MS 365. I must say I understand the move off of the Zoom platform but to ask people to be moved off by March 8th 2021 and lose these necessary features makes it very difficult.Thank you in advance,Derek

    23 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  6. You should block reported user/s who perpetuated cybercrime using your flatform. There must be a way to flag and block the account if it is determined as fraudulent. I am in communication with one right now whom I verified as job recruiter scammer whose aim is obtain personal information and conduct a fraudulent bank transaction

    1 vote

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  7. On the call logs, customer wants to have an option to delete whatever recordings he wants, instead of just deleting all the call itself.

    9 votes

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  8. 77 votes

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    • We have hybrid work-from-home, and users come in the office and sit at a desk that is shared by others - that is, today maybe Alyssa is sitting at a desk, tomorrow it might be David - But both Alyssa and David need the phone app - I install it for Alyssa today, but David comes in and I am not in the office and he is upset - he is not allowed to install software, because we are a financial services company and need to be secure- when installing the msi, it will only install per user profile. No…
    5 votes

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    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  9. Contact presence should show words like available, unavailable, in a meeting, etc beyond just the colored dot. Currently, when dialing a phone you have to click on the contact name to see the presence status. Also, a gray dot may not be readily understood.

    6 votes

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    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  10. Can a WordPress plugin be created? This plugin would allow our visitors on our site to directly chat with our RingCentral users. Similar to RChee.

    2 votes

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  11. When we are logged into the desktop app, the mobile app should automatically sense the desktop being used, and then calls do not ring through to the mobile app.

    3 votes

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  12. Attached I have a text chat with 4 URLs in it. For some reason RC is only parsing one of them as a URL. The rest behave as plain text. Position in the message doesn't seem to matter either, if the .org URL is in the middle of a message it will still be parsed as a URL and RC will create a hyperlink for it. Since .pvt is not a valid TLD but is a valid URL for our company I think it would be better if anything that started with http was parsed for a valid URL and…

    3 votes

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  13. currently when I want to call a co-worker from the Android/iOS app I have to either memorize their extension, search their name in our company contacts, or scroll through the company contacts to find them.Adding a Home Screen or even the HUD from the desktop app would allow me to call my most commonly contacted people without taking the extra steps of finding them.

    4 votes

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  14. When I log in the following day, open up Ring Central and go to take a call, the client is often bugged out and the call never comes through which If I were one of our customers that just waited on hold for 30 minutes only to find the person that connected can't hear me, it would piss me off. I've come to realize this is because the Application NEVER CLOSES when you press the close button. If I wanted to minimize it I would press the MINIMIZE button. This is a simple concept understood by every other application out…

    1 vote

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  15. Text-to-Speech for SMS

    3 votes

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  16. So the folder would be called "Minor Toolbox" then the sub folders would be like "addiction" and in that subfolder would be documents like worksheets that a caseworker could download and use with the youth they work with

    4 votes

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  17. Using the HUD in the Desktop App, you can add your internal RingCentral contacts to your desk phones. It would be a huge quality of life upgrade to have the ability to add any of your contacts, whether RingCentral, or for example, synced from Outlook, to your desk phone's display through the HUD.

    7 votes

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  18. Would be great to integrate RC as an Add in to Outlook on iOS so we can add RC meetings details to Outlook Calendar invites on the iPad and iPhone.

    4 votes

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  19. Giving the ability to forward voicemail messages via the app on desktop computer.

    14 votes

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