2966 results found
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Want to monitor Duration of Status
I want to monitor Agents breaks Duration In the (Share Status)
3 votes -
Contact presence should be more descriptive than just a colored dot
Contact presence should show words like available, unavailable, in a meeting, etc beyond just the colored dot. Currently, when dialing a phone you have to click on the contact name to see the presence status. Also, a gray dot may not be readily understood.
6 votes -
WordPress Plugin Chatbox to link to our current RingCentral Users
Can a WordPress plugin be created? This plugin would allow our visitors on our site to directly chat with our RingCentral users. Similar to RChee.
2 votes -
When active on the desktop, mobile phone should not ring, without having to sign out
When we are logged into the desktop app, the mobile app should automatically sense the desktop being used, and then calls do not ring through to the mobile app.
3 votes -
Ring Central needs to do a better job of parsing URLs
Attached I have a text chat with 4 URLs in it. For some reason RC is only parsing one of them as a URL. The rest behave as plain text. Position in the message doesn't seem to matter either, if the .org URL is in the middle of a message it will still be parsed as a URL and RC will create a hyperlink for it. Since .pvt is not a valid TLD but is a valid URL for our company I think it would be better if anything that started with http was parsed for a valid URL and…
3 votes -
Prevent app from minimizing to system Tray
When I log in the following day, open up Ring Central and go to take a call, the client is often bugged out and the call never comes through which If I were one of our customers that just waited on hold for 30 minutes only to find the person that connected can't hear me, it would piss me off. I've come to realize this is because the Application NEVER CLOSES when you press the close button. If I wanted to minimize it I would press the MINIMIZE button. This is a simple concept understood by every other application out…
1 vote -
Text-to-Speech for SMS
Text-to-Speech for SMS
3 votes -
Status in Contacts
We use the softphone in the RC app to lookup contacts and transfer calls. I feel like the internal people's status should be shown. It would be nice to see it there so you don't have to look at multiple things to figure it out.
4 votes -
Add external contacts to desk phones using Desktop App HUD
Using the HUD in the Desktop App, you can add your internal RingCentral contacts to your desk phones. It would be a huge quality of life upgrade to have the ability to add any of your contacts, whether RingCentral, or for example, synced from Outlook, to your desk phone's display through the HUD.
7 votes -
Ring Central (Classic) red customizable "Busy" Status
Please consider providing a way to set a red "Busy" Status manually without blocking message sounds the way the "Do Not Disturb" Status does in Ring Central (Classic).
Preferably a customizable Status where you could put a Red busy color, and then type in the reason for "Busy" (i.e. - Away, Training, etc ...).
41 votes -
To import old messages from another carrier to RingCentral after the porting.
To import old messages from another carrier to RingCentral after the porting.
3 votes -
Add RC meeting details to Outlook on iOS
Would be great to integrate RC as an Add in to Outlook on iOS so we can add RC meetings details to Outlook Calendar invites on the iPad and iPhone.
4 votes -
Conversations with terminated employees need to remain available to view and/or convert to team
When colleagues leave the company, any direct messages with them and/or with other people disappears from the left panel in the desktop app. The only way to find it is to search for a keyword in the conversation and then open that conversation from search results. This is very tedious to do each time we need to refer to it. I've tried to convert it to a team but that option is not present on conversations with terminated employees. We seem to have no way to easily hang on to those . It's a huge problem with the employee in…
4 votes -
Calls Sent to Voicemail Not Marked as "Missed Calls"
You don't need to alert me to a "missed" call for those I intentionally sent to voicemail. Or at least give me a toggle that lets me choose if I want it to be listed as such.
7 votes -
Call Screening on RC Unified App
Currently there is the call screening feature available on RC phone app on desktop. The call screening feature should also be available on the unified app.
22 votes -
Notifications from the service web or app that deleting more than 50 contacts are not allowed.
Notifications from the service web or app that deleting morr than 50 contacts are not allowed.
3 votes -
Change the RingCentral VMWare service to machine wide install
During our testing with the RingCentral app it was determined that the service only installs as the user who installs it. In a floating desktop pool, this is a process which does not work well. Additionally, it requires the end user to install it during their session whereas it would be best to install this on the master image itself so all end users receive it. Can this be added as an install option?
2 votes -
Message sent to sender of a text message alerting them a RingCentral number does not accept Text Messages
We have texting disabled for all users currently (we have some Hipaa stuff to get through), there does not seem to be a message sent to someone who tries to text one of our users (phone numbers) that says the RingCentral number does not receive text messages at this time.a sender does not know if the text ever completed or did not complete.........in a business scenario this would be very helpful....
1 vote -
Please Add SMS feature to the European countries ( Holland first )
Please Add SMS feature to the European countries ( Holland first )
1 vote -
Super Admins should be able to delete anything at anytime
other non admin users do post files to RC. These files are constantly being updated by other users and admins creating numerous verisons of the same file. Super admins should be able to go it and delete attached files and links at any time to help "clean up" current teams, files, links, etc.
1 vote
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