3066 results found
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Limit field sync from M365 source in Contact
Can you let me know where I can setup to limit what field is synced / read from M365 source?
We have contacts in the RC App showing fax number and we don't want them to show.3 votes -
Archive Intel Integration Including Everything
It would be terrific if an integration with Archive Intel could be better than SMS archiving only. It would be nice to be able to have them be able to archive all teams messages, faxes, and other communications. The SMS archive is already great.
1 vote -
If there any RC system update user should not only be advise but also informed about the result. like if the update prompt them to log off
Hi Team,
Posting this as customer complain.
They were just surprise that after the software update (RC app) that all users automatically been log out of the RC system. which was not advise on the software update to set their expectationThey want to include this as disclaimer in the future so that this will not puzzle them
below is client details
Case
28656997
incontact ID: 202508080113482205050000024807
UID: 289843124
RC Phone Number:+61 (3) 86460222
Customer Name: Victor
Company Name: Whitbread Insurance
Call back #: 0283945571
Email Address: RC-Whitbreadinsurance@ericom.com.au
Number of DLs:
Account Verified (Admin): 99999 Via email OTPRegards
Ramilito…1 vote -
settings option to separate queue calls vs direct calls ringtone
we need an option to differentiate the ringtone from queue calls vs direct calls via RC App
4 votes -
Duplicate RingCentral Application on Mobile Device
Ability to duplicate the Ringcentral application on mobile devices specially if you have multiple account with Ringcentral.
1 vote -
Editing the F6 Hotkey and Adding a quick action button for AI notes in the Keyboard shortcuts in the RingCentral Desktop app
Customer wanted to have an option to set-up a Shortcut key on the RingCentral app to enable the AI notes and to have an option to update the F6 hotkey to make a phone call since the customer is using the F6 shortcut key with another application.
RingCentral Desktop app > Settings > Keyboard shortcuts
1 vote -
All users can Edit the company contacts
I would like all users to be able to edit the company contacts via their own RingCentral application
1 vote -
Turning direct messaging between two users into group messaging with multiple users
The ability to turn direct messaging conversations between two users into group conversations where the new participant can access the old conversations.
2 votes -
New feature tutorials feature in RingCentral app.
When presented with RingCentral new features, the pop-up remains on the screen without a way out of it for minutes at a time. Users should have the option to opt-out rather than turning off New feature tutorials settings from the RingCentral app.
2 votes -
AI Notes in a Salesforce plugin
Hi,
We use RingCentral plugin in Salesforce and while calling/texting from there is great, the only option we get is to manually post notes when done.
It would be great if AI Notes worked in the plugin the same way as the app.
Thank you3 votes -
Add sessionID or RingEX callID as a parameter option in"Launch an external app or website"
Add sessionID or RingEX callID as a parameter option in"Launch an external app or website".
I like the option to launch an external website, and we already use this in RingCX, we can pass the UII in RingCX to map the call back to the call detail easily using the UII.RingEX does not have a similar function since it only allows you to pass customer info like phone # and name. If the agent talks to the customer multiple times it can be more difficult to map it back to the correct call record.
1 vote -
Add sessionID or RingEX callID as a parameter option in"Launch an external app or website"
Add sessionID or RingEX callID as a parameter option in"Launch an external app or website".
I like the option to launch an external website, and we already use this in RingCX, we can pass the UII in RingCX to map the call back to the call detail easily using the UII.RingEX does not have a similar function since it only allows you to pass customer info like phone # and name. If the agent talks to the customer multiple times it can be more difficult to map it back to the correct call record.
1 vote -
Accept multiple calls using User Extension
It will be very useful if the user extension can accept multiple calls.
Call waiting feature should able to answer or handle multiple calls not to limit for two calls at the same time.2 votes -
AI Notes Summary and Recap Sharing on RC app
Customer would like to have an option to select extensions that can access the summary and recap of their calls through AI Notes and can share the summary and recap of the call through AI notes
3 votes -
Include LEVN Wireless Headsets as a recommended headset option.
Include LEVN Wireless Headsets as a recommended headset option.
4 votes -
Ability to not save a voicemail
If the voicemail is extremely short (2 seconds or less), our company occasionally receives bothersome bot calls that leave voicemails of that length. We would like to have an option, either from the user or admin side, to enable or disable this behavior.
1 vote -
RC Android app audio ALWAYS goes to my smartwatch first
RingCentral (RC) Android app call audio ALWAYS goes to my smartwatch first. I have a Google Pixel 6 Pro and Pixel 7 Pro. Fully patched phones and apps up-to-date.
I have the RC app on both phones.
Audio for ALL calls to and from my RC Android app automatically switch to my Bluetooth watch (Galaxy Watch 4). The watch does not have its own cellular service.
I need to enter the app and tap the Audio icon to select Speaker or Phone, in order to get the audio off the watch.
On my phones, I can make calls on the…
2 votes -
RC App status
The SuperAdmin should be able to change the user's status to available on the RC App when they are on DND or Invisible status.
2 votes -
Turn off call notes in mobile app
The option to turn off call notes email notification in the mobile app is not yet available.
1 vote -
Allow a key press or any Command for Direct Voicemail Routing of a user extension
Allow a key press or any Command for Direct Voicemail Routing of a user extension. For example, I want to leave a voicemail to a user extension by using command on dial pad without dialing the extension and waiting for the call to get connected or be answered.
3 votes
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