2965 results found
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Contact list - Add Dept, Title, Cell number, etc in the empty space next to their name instead of having to hit the profile button.
Contact list - Add Dept, Title, Cell number, etc in the empty space next to their name instead of having to hit the profile button.
2 votes -
Notification that will explain why an SMS message is block
Some SMS messages are blocked due to restricted words as per CTIA guidelines - https://api.ctia.org/wp-content/uploads/2019/07/190719-CTIA-Messaging-Principles-and-Best-Practices-FINAL.pdfRingcentral could have a prompt or notification that will advise users that the SMS did not go through due to the above mentioned.Ringcentral could also have the information about the prohibited words under the Terms of Service.
2 votes -
Increase Member Limit on Default Team
When signing up for RingCentral, a default team was created for our business. New users are automatically added as they create their RingCentral user accounts. However the default team maxs out at 15 members and will not allow you to add more. Quite annoying as I have to create another team to allow all users and now there is a "phantom" team of the first 15 members to join because I am not allowed to delete it.
1 vote -
Switch link when suggesting someone responds via RingCentral app
When you click on that "click here" link, from an email notification that you've received a text, it actually takes you to: https://www.ringcentral.com/apps/p/ringcentral-apps (which has nothing to do with where you really want to be), which is here: https://app.ringcentral.com/phone/sms . The link in the email notification cited above takes you to "Ring Central App Gallery". I'll trade you my kingdom for this streamlined simplicity ;p).....
4 votes -
Allow administrators to administer Glip teams
Super admins for RingCentral accounts can't change any Glip team settings unless they created the team or the creator makes them an admin of the team concerned. They cannot view a list of existing teams.Add a fully functional Glip admin screen
22 votes -
Links within Team Profile should be clickable, not text
Team profiles might contain nformation and static resources about the team, such as documentation, links to get help, etc. Link in this area are NOT clickable, but they should be. Copy/pasting a link is time consuming.
7 votes -
Group Message to Team You Aren't a Part Of
It would be helpful to be able to send a group message directly to a team or department rather than having to input each individual person's name. For example, if I'm not a part of a specific team but want to send them a message, I would simply create a new message and enter the department/team name and then it would send a message to everyone within that group. This would be helpful for those trying to contact a department that they aren't a part of and don't know each individual in the group.
5 votes -
Account Super Admins should be Super Admins everywhere -- including in the new-ish RC App
We noticed there was a contact listed that is no longer with us -- and is not part of the Web Admin Portal user list at all. Chat support said they'd need to manually request a deletion since there is no way for me as an acct Super Admin to do this in the App or the Web Portal.Chat support also said of a "team" a super-admin is not by default an admin -- and I had to have a random employee who setup a team give me team access so I could delete it since it wasn't necessary.
3 votes -
Change the color of the "green" available light/icon to a brighter shade
Change the color of the "green" available light/icon to a brighter shade. The lack of contrast makes it hard to see rather or not the user is available on most devised. A much brighter shade or different color all together would make it easier to see
3 votes -
Desktop Version (mac) - Shrink columns under Tasks to show more of "Name"
There is no way to shrink the window and show more of the name under tasks. When shrunk, most data lost, when enlarged, lots of blank space. I'd like more control over the window size/shape on my desktop.
1 vote -
Delete company contact from RingCentral app
I suggest to have a delete option be added on the RingCentral app contacts especially for deleting company contacts.
8 votes -
Sort participant list by various options
Participant sort list seems random, should be able to sort by alpha, surname, who's unmuted/talking, etc. Seems to be a huge missing feature. Additionally, the fact that the participant list seems to randomly change order is problematic when trying to use the list.
4 votes -
Include Team Description in right-hand sidebar of Mac Messaging Client
I updated my RingCentral app on my Mac a while back (now version 21.2.10.452 Web, 21.2.10.949 Mac) and since then, an important feature no longer works: the Team/Room Description that used to show up in the right hand pane (and contained helpful info and links for the room) is no longer there. Seems you can get to it by way of the three dots in the upper left but that is far less useful than having it right there upon arriving at the room.It would be incredibly helpful to have that back for immediate orientation for folks joining a room.
10 votes -
Ability to turn off "What's New" Promotions
My company has been using RingCentral for many years. Every time I use the app, I get interrupted in the process of performing a task by a "click here to..." notification. Not only am I fully aware of the features of RC, it is becoming burdensome to try to even make a phone call. In-app-window notifications such as this should be able to be turned off in settings.
3 votes -
Bell Schedule Tones and Alarm Tones
Please create the ability to schedule alarm tones for schools to switch classes, as well as evacuation tones for drills or true emergencies.
1 vote -
Add option to 'block and delete' phone numbers
It is more efficient to block and delete a phone number with one click, instead of one click to block, then one click to delete.
3 votes -
Forward calls from Shared Line to RC app, as is already working for desktop phones
We have an edge case where a Shared Line Group is ideal and a few users that would like to be able to accept calls that are forwarded to a Shared Line Group on their soft phones. This currently only works for desktop phones.
6 votes -
Further develop the RC Workspace to be as good as RC phone space.
We use many platforms/apps for many different functions. These platforms have changed throughout the years but there will always be a need for the following. Communications platform, Tasks and project platform, Client database... among others. If Ring Central could further develop their Workspace area it would allow us to consolidate two or three platforms into RC. SPECIFICS ::From an outsider perspective it feels that "Tasks" were an after thought to the system... which is completely understandable. However, if RC could move further into the development of this area as well as team communication (chat boards) they would be the only…
1 vote -
Current Status under Username
Status dots next to the Users names are too small and Users that are color blind are having a hard time, is there a way to make Users status appear under their name. See attachment. Thanks
10 votes -
Make Status Visible in the Dialer and Contacts Lists
The status feature (Available, On a Call, In a Meeting, DND, etc.) is a great feature but currently only shows in the messaging section and when you open a contacts profile in the RingCentral desktop app.This makes it essentially useless for us as our main use of the RingCentral app is for making/receiving voice calls.I am requesting that the status be made visible in the following locations in the RingCentral app:Main searchBrowsing contacts list (without opening profile)Searching contacts in DialerSearching contacts when transferring or conferencing a callMost importantly, we need to be able to see this status when transferring calls…
14 votes
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