3033 results found
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Colors for Favorite Teams
With the classic, we were able to color coordinate our "Favorite Teams". It made it super easy to find things. Now I have to actually read through things. Please bring color dots back. Thanks.
6 votes -
Caller details when forwarding to external number
When you call the number: (800) 419-1900 and press 1 it is going to my personal mobile phone: (815) 670-6400. But when they call me from RingCentral I need to know from where they are coming
1 vote -
Agent status and multiple call queues
We have agents that are in multiple call queues. While on a call in call queue A the agent is still being alerted to new calls distributed by call queue B or call queue C. It would be a good idea to make all call queues aware of an agents status in other call queues. Saving time and not subjecting customers to longer wait times.
4 votes -
Disable incoming calls when on a queue call
Our agents are on queue calls, but they get spam calls directly to their direct phone numbers. This confuses them, as they think that they're missing calls. It's also distracting for them. There should be a way to not get notified of incoming calls when you're already on a queue call. Thank you!
5 votes -
Remove the announcement to announce yourself when doing a conference call
With the newest RingCentral update, we are having all 3 parties on a simple conference call, hear a notice to announce yourself to join a call. This is not a meeting that we've scheduled, it's a simple connection of 3 people. We should have the option to remove this. We were given a workaround to hit *#8 to remove the announcement. We are making hundreds of conference calls per day. This is not a good solution. We need this addressed ASAP. Not sure how you can make a global update like this and not get input from your users who…
24 votes -
Enable ability to silence one of your apps (Desktop and Mobile) without disabling or silencing both.
If a user is at their desk they may not want the mobile app ringing as well.
13 votes -
Ability to see if task is complete or not in the calendar view.
Super happy that tasks now show in the calandar view but would be super helpful if there was a designation between completed and not complete tasks in that view. Example- filled in check vs not checked box
1 vote -
Shift right / left to View next or previous pictures in text messages
If you have many pictures in a text discussion you need to close and reopen each picture separately, would be much easier to just swipe to the left or right to see next or previous pictures.
1 vote -
Call Control functionality on more headset models.
Being able to accept calls and end calls via the call control function (button on headset) does not work on EPOS Sennheiser models (specically D10 headset). Is it possible to include more headset models (other than Jabra and Plantronics) that can be used with the desktop app. Need to have more compatible models - Specifically Sennheiser.
5 votes -
Dropdown Phone Options
Allow a dropdown on the Phone icon in the app, to choose with line to call that is tied to the user's profile. Currently, if we wish to dial the Mobile Phone on the account, it takes several additional/complex clicks to get there.
6 votes -
Add Poly Voyager Focus 2 to the support headset list
I would like to see the supported headset list here https://support.ringcentral.com/article/Recommended-Headsets-and-Speakers.html?language=en_US updated to include the Poly Voyager Focus 2 (https://www.poly.com/us/en/products/headsets/voyager/voyager-focus-2) headset which is an updated version of the currently supported Poly Voyager Focus UC.
1 vote -
Group Video calling without sharing a link
It would greatly improve productivity to have a group video call feature like Slack does. We found that extremely helpful but would like to stay on one platform opposed to two.
1 vote -
Add Tags or Fav to contacts in App
This feature is offered by other carriers. MY client wanted to better identify and sort his contacts that he communicates with via SMS, in the app. This could be similar the way you can sort and create groups in the messages part of the app, for use purposes, but does not require the receiver to get a RC app account (GLIP?). It would take very little coding to implement, and has a wide variety of use cases that would be enjoyed by many users.
1 vote -
Add support for filtering calendar to only meetings I'm hosting.
The new RingCentral Video does not support filtering Meetings to only those I'm hosting. The RingCentral Meetings does support this. This makes finding my meetings simple and should be available with RingCentral Video.
3 votes -
Add way to link a task to a specific Voicemail
It would be great to be able to assign/forward/make notes on a specific voicemail so that once you listen to it, you can tie an action item/team member/date/task to the actual voicemail. Currently adding tasks/messages/notes among team members seems confusing. Sometimes they only belong to you, other places they go to the team, but there is no way to follow up with a specific VM or client.
3 votes -
"Jump to Latest" button should appear sooner, i.e. when there's >0 messages hidden below the fold
Currently, the Jump To Latest pop-up button appears if you scroll back numerous messages - when the scroll bar is about halfway up the page, from what I can tell.Instead it should appear as soon as there is just ONE message hidden below the fold. That way if new messages come in and the scroll bar is only slightly scrolled up, the user can easily tell that there are new messages.I've been missing new messages in teams I'm looking at in New RC because of this. The scroll bar will become locked, but it also disappears until you hover over…
9 votes -
Don't move page with keyboard when editing a comment
If you go back to edit a prior comment and press Home key to go to the beginning of the comment, the whole page moves, sometimes preventing you from seeing what you're editing. The page shouldn't move with Home, End, PgUp, PgDn, arrow keys, etc., if your focus is within a comment in Edit mode. Please
10 votes -
Custom default email message when setting a meeting
I have several guys, each with video conferencing a dozen or more times per day. They need to change every message every time. That adds up in man-hours and frustation.
1 vote -
Turn Off decline email notification, when a non user of the same domain created a free glip account
External users, having the same domain with the company are creating free glip account. They are getting an email notification that their sign up was declined due to the admin settings. We would like to decline them but turn off that email notification.
8 votes -
Ability to see upcoming meetings beyond 3 days
After this recent upgrade over the past week (October 13, 2021), the Desktop version lost the ability to see your upcoming meetings beyond 3 days. I often schedule meetings well in advance and like to see them on the internal RingCentral application list versus being forced to go out of the app to the RingCentral Webpage to see future meeting schedules. I do not know why they discontinued having the upcoming meetings on the list.
3 votes
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