2789 results found
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RC app softphone forwarding
My suggestion is to allow the RC phone app to accept transfers alongside its desktop app counterpart. This would be very useful for customers who do not have headsets and rely on their cellphones for using their RC account
2 votes -
Installing a sound equaliser in BT's 'BT Cloud Work Phone' app, made by Ring Central
At the moment, BT's BT Cloud Work Phone, developed by Ring Central, doesn't have a built in sound equaliser unlike many soft phones. Speaking to BT they say that the software doesn't have the ability 'yet' but couldn't tell me if this meant it was on it's way. They were a little vague.
1 vote -
Customize Call Screening Prompt
We have been long-term customers of RingCentral, and it seems we recall that we were able to customize the "Call Screening Prompt" years ago, but the feature is no longer available. We have been able to customize almost all aspects of our callers' experience except this one. We'd like to suggest that RC make it possible to upload your own custom prompt, rather than having the system-generated voice. It would make for a seamless experience!
4 votes -
Administration of SMS history when reassining extension
The problem I ran into is assigning a new user to an unassigned extension: Old SMS history was available to the new user.Problem: C-Level or other VIP users may have communicated sensitive data that would otherwise be restricted to the new employeeMy goal is to have a mechanism by which to purge SMS history from an extension.The current settings require you to gain access to the existing account and sign-in as the end-user to delete message history. Disabling and re-enabling the Messaging does not purge the previous data unless it is manually deleted
4 votes -
Contacts on MacOS app
In the MacOS none of my iCloud contacts show up. It's very frustrating because I can't see at a glance who called or left a voicemail or call recording. My contacts appear just fine on my iPhone.
5 votes -
Sort Team Order
Like the ability to drag and drop re-order my favorites, I'd like to be able to do the same with my teams.
1 vote -
Ability to Type Instead of Speak During Phone/Video Calls
People that have difficulty speaking, or cannot speak, cannot use RingCentral to place a phone call or speak during a video call (they could use chat, but this feature is something we would like to extend to video calls as well. We would like for someone to have the ability to place or receive a call through the app, hear the caller, and be able to type their responses and have that response read back to the caller.
1 vote -
Call Selected Number Hotkey
Please add a hotkey for Call current selection to the new RingCentral App, like the one available in RC Phone. This is the most important hotkey for our users.
6 votes -
Admin App
There should be an admin app. It should have one page that gives an overview of the users and their status as well as all of the current callers.I should be able to see how many customers are waiting in the Queues. Also have a button on each call for the listen/whisper/barge feature and listen to the recording of recent calls.
8 votes -
Host code for the Updated RingCentral Outlook Plug in
Cx wants to have the host code for the new version for RingCentral Outlook Plug in. The host code is available at the older version but cx still want that option to be available to the new version.
2 votes -
Login to voicemail only extension from RingCentral app
Need to be able to access our pool-voicemail extension from the RingCentral app. We use a messages-only line for our queue voicemail, which the team access together. We need to be able to access this voicemail line from the RingCentral app.
2 votes -
Mac RC App won't minimize
We should be able to minimize the app to reduce the screen real estate used. The Apple minimize button does nothing and manually you can only shrink the window to about 1/3 of the full screen.
2 votes -
Mobile Notification Settings per Team
Request is to add ability to turn on/off Mobile Notifications per Team. We have created quite a few Teams within RC. Our employees can be included in multiple Teams but may want to only receive Mobile Notifications from certain Teams. Unless I'm missing something Mobile Notifications are either all on or all off as opposed to having the ability to control notifications per Team.
1 vote -
Button on main screen to silence Mobile App
Ability to have a button on front of Mobile app instead of hunting through settings to silence phone. Nice option would also be able to set time for how long to silence manually in either 15 minute intervals selectable to forever.Maybe integrate into avatar icon - with long press or something???
1 vote -
Set Numbers that can Override Do Not Disturb
Add the ability to configure specific numbers that would override the Do Not Disturb setting. Use case is for someone who is on call after hours for emergencies, who may want to set RingCentral to Do Not Disturb for general calls and messages but still needs to receive calls that are coming from the emergency dispatch number. Similar to what iPhone currently has where you can set the ability for a number to still come through as a call when your phone is in Do Not Disturb mode.
4 votes -
Call Me number not saved when inputted in RC app on mobile
When connecting to the meeting audio using the Call Me feature on the RC app on mobile (both iPhone and Android), after typing in the number, the next time the user connects to meeting audio via Call Me feature, the user will need to type in the number once more.There should instead be a way or a box that users can check to save the number for next time, so that users don't have to type their number.
1 vote -
Preview of number of pages attached when sending fax
The idea is about getting a feature where our system will be smart enough to count the number of pages attach to fax. This will avoid customer in resending faxes only to find out that they exceed the maximum number of pages can be attach when submitting fax.
1 vote -
Toggle from bottom posting posts to top posting posts
In the Classic version, I'm able to File>Preferences>Conversations>Posts Oder> and toggle between Top Posting and Bottom Posting.
2 votes -
Allow meetings with teams to be scheduled.
Most of the time, managers want to have meetings with their teams. They also want to be able to schedule these meetings in advance. Almost ALL other meeting apps have this feature, it's nothing new.
1 vote -
incorporate an auto update on the outlook calendar if meetings are scheduled on a mobile app
incorporate an auto update on the outlook calendar if meetings are scheduled on a mobile app
2 votes
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