3033 results found
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Allow the RC app to provide troubleshooting steps
RC app users on any platform should be provided basic steps to try resolving problems.Or a pop up that will allow the users to know what could have caused the problem on the app.Ex. 1. Lost internet connection, possible troubleshooting Step is to restart/reboot the device2. App unresponsive or have stopped working, possible issues with the CPU usage, troubleshooting step close the app and all other application running on the device.
3 votes -
Allow RC App Video Meetings from Synced Calendar to join/launch Microsoft Teams meetings directly from app like zoom, gotomeetings.
Zoom, gotomeetings and RC Meetings allow users to hit "Join" button from the RC App but it only gives Team meetings the option to Dial in.It would be great to be able to launch teams meetings with Video Meetings tab from our synced calendar .
8 votes -
Export List Audio Conference Host/Participant Codes
Make the audio conference host and participant codes part of the user details export.
6 votes -
Ability to disable "Announce Yourself" for merged calls
The previous app version did not have this and the ability to quickly merge calls was easy and convenient and important to my business. The new step adding the prompt asking to announce yourself to a call I've already started and made the call to a specific individual is unnecessary and frustrating as the user and the party joining the call. I understand this option for a conference call where you have multiple people joining the call but that's why there's a Conference Call number to dial in.
4 votes -
Canon Webcam Utility not recognized
Josh is using Canon Webcam Utility for RingCentral for RingCentral Desktop app but it doesn't recognized. If you could add Canon Webcam Utility as recommended webcam for RingCentral Desktop app that would really help our clients.
2 votes -
Microsoft Teams is set as priority for Mic Permissions
When Ringcentral and Microsoft Teams are running side by side, Ringcentral desktop App will have errors asking users to allow microphone access. Not sure if this is something that could be fixed on the Ringcentral side.
1 vote -
Toggle rollover Pop-Up on numbers in RC App
The pop-up you get over your mouse when rolling over a number in the RC Application can be annoying. It prompts you to 'Call, Text, Add Contact' and most people don't utilize that. a Toggle Option would be appreciated.
1 vote -
Change RingCentral App task completion symbol for multiple assignees or provide more information for viewer
Currently, Glip tasks with multiple users assigned have a progress bar. Most of our users reported they did not know where to go to check off that they completed their part. There needs to be more information given to the user to let them know that they need to click on the status icon to update their part of completion status. for that group task.
1 vote -
Disable incoming calls pushing to front in RingCentral Classic
If a user is needing to potentially answer calls but is also working on something else, it would be nice to have a setting that allows for standard Windows/system notifications without having the incoming call be pushed to the front (and interrupting the user's current work.)
3 votes -
Send an after hours text automation
It's like a voicemail for after hours setting but in text.
6 votes -
Set Numbers that can Override Do Not Disturb
Add the ability to configure specific numbers that would override the Do Not Disturb setting. Use case is for someone who is on call after hours for emergencies, who may want to set RingCentral to Do Not Disturb for general calls and messages but still needs to receive calls that are coming from the emergency dispatch number. Similar to what iPhone currently has where you can set the ability for a number to still come through as a call when your phone is in Do Not Disturb mode.
6 votes -
Ring Central App on Computers Circle with Initials
Hello - in the app on the computer in the message section my circle with my initials was Red and my business partner was green. Then one day the app made us both blue. I called to have it changed back and they said the system generates the colors and they can't be changed. Our conversations now are very hard to read through as we both now show in blue so we have to pay attention to what they initials are. It may sound trivial, but it is a pain now.
1 vote -
Enter button on compose message
Would like to have an Enter button on compose message that they Press instead of just pressing Enter to send message or option to turn the press Enter for sending message
2 votes -
Please Add The Conference button back into the outlook plugin
The company that I am with uses this button to start conference calls with.
3 votes -
Forwarding html emails
Keeping html format of transferred emails.
1 vote -
Show Call From number in RingCentral App
The Ring Central Phone would show the Call From number during the call. This was a great feature for when you would leave a voicemail you can provide the correct callback number. especially if you have multiple lines. however the phone app is being discontinued. I would like this feature moved into the new Ring Central App. Currently the App will sow the Call From number before the call starts (so you can change to a different number if you need). but as soon as you make the call it disappears.
1 vote -
Parked Call Glip Message vs. Text
The pre-formatted message that comes up when you park a call in the desktop app is great! But it sends a text message. Our users are using Glip. Possible to give an option to copy text to a Glip instead?
1 vote -
Display the destination number of inbound SMS
My business has 6 inbound numbers; one main and 5 fax lines. All SMS to any of the numbers is directed to a single extension. Currently, there is no way to tell for which number the text is intended. Identifying which line the text came in on would help us determine if it is simply a "robo-call" or a response to the sender is required.
2 votes -
Chrome Plugin Should Allow Meeting Defaults to be Customized
I should not have to modify my RC Video details in the right panel to remove require password or to just by default meeting ID. I should be able to set those and have the plugin remember my settings.
2 votes -
Add Option to pause and unpause recording/Masking on the new RC App
Please add the option to mask portions of an active call. We are needing to mask sensitive info during our calls.
2 votes
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