3261 results found
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Option for outside US customers to be excluded in content blocking of SMS carrier.
under certain circumstances, customers operating outside the US should be excluded by the US Federal Law prohibiting certain content that should be used as to why the customer is having issues with SMS.
1 vote -
Reduce the Desktop Real Estate Required for the RC App
It would be helpful to make it expandable and contractable based on User Interaction, especially relative to Composability.
35 votes -
Ability to save your Ring Central App preferences
A plus for all RC customers.
3 votes -
Pop up notification on status change
I have some users that would like to see the same functionality that they see in Teams and Skype where they can turn a notification on to see when a specific user becomes available.
5 votes -
Desktop APP Personal Contacts: Sub-Folders
We have users that have asked about the ability to create Sub-Folders under Personal Contacts within the Desktop APP. We are an insurance company and they believe that this ability would help to distinguish between what type of contact everyone is. Ex: a folder for hospitals, a folder for Doctors, etc.
7 votes -
contacts on rc phone and rc app not synchronized
contacts on rc phone and rc app not synchronized - some contactcts doesnot reflect on rc app on mobilecu retype and save the existing contact on the rc phone and it auto update on rc app on mobile
6 votes -
Play hold music while transferring a call
I use the app a lot for our reception line and currently when you go to "more" then "transfer", the call stays live while pulling up the extension to which you are transferring. It would be useful if the call was put on hold while the transfer was happening, especially in louder work environments.
5 votes -
Tag Messages
It would be nice to tag messages as they relate to a specific subject. Then when you need to filter through your messages you can sort by "tag" and find the information you need related to the relevant subject.
5 votes -
Rename Pinned Conversation
I would like to be able to easily identify and organize my pinned conversation by renaming them
1 vote -
Date stamp / Time stamp viewable on TEXT list
In prior version, you were able to see the date / time stamp along with the body of the text in a list format without having to hover over or click into every text. This makes it difficult to find communications. Please give an option as to how to view messages so we see more than just a list of contact names. We should be able to expand this view to see more information (i.e.: date, time, company name, phone number, body of text).
4 votes -
Use RingCentral desktop app as an alarm in case of fire.
We, Driving Force, do not have land lines at some of our locations and exclusively use the RingCentral app on desktop and/or mobile devices. Looking for a method to alert personnel in specific buildings (i.e., only alert those in a building that is exposed to fire or other hazard and not all company buildings). In previous "land line" scenarios, a predetermined number (e.g., 5555) was dialed which in turn triggered an audible alarm and alerted personnel to proceed to the muster point. Further, there was also a first aid response mode where those needing assistance could connect with first aid…
2 votes -
Add the ability to hyperlink to an external file or to a file stored on a network share
Add the ability to hyperlink to an external file or to a file stored on a network share. We have the need to link to files stored on our NAS but do not want to upload them up into the RingCentral App. If I cut and paste a link to the file location within a message, it currently isn't clickable. Tried using "", (), [], etc. Any help would be appreciated. Thanks in advance. I think corporate users would love this :-)
5 votes -
Add Pickup feature key and Notification to Ring Central App
Please add this to the app as we have migrated away from desk phones to use app features more easily.
2 votes -
The "Google" sign on button should work for Google SSO (it does not)
We use Google SSO. When we were testing the system we did not have "enforce SSO" enabled and the Google SSO button worked fine. We turned "enforce" on right before going live. SSO now does work if a user clicks on SSO button, or just enters their email, but ironically when we turned on "enforce SSO," the Google SSO button STOPPED working (even though that is the kind of SSO we are using).When a user tries to use the "Google" sign on button they are given the following error message "Your account is enabled for Single Sign-on. Please use Single…
4 votes -
Allow for disable users for the GLIP Chat to be able to retain their settings and group chat they were assign to
I noticed when you disable a user, it automatically removed them from every group chat/team they were assigned to. I think it would be great for an employee/user we disable to retains the teams/group chat they were assign to. Example: Employee A leaves the company --> Company's IT disable them --> Company retains the ext --> new employee is hired and takes that ext --> once reactivated, they have access to the group chats/teams.
1 vote -
Allow Auto-Receptionist to transfer to specific numbers in extensions
I have an admin account that is for all official calls (non-customer related) and that extension has 5 phone numbers associated with it. It would be great if the receptionist could transfer to a certain number in the extension instead of just the extension itself and then tell me which number it is calling.
2 votes -
Would be good if call handling contacts didn't show under 'flip' menu for active call
Call handling', setup in the portal, is used for our call forwarding functionality. As such, when a user has PA number's added for call forwarding, they appear under the 'flip' menu when on a call, unfortunately, it doesn't work for flip.
1 vote -
Change the color for icon notification
Can we change color of unread message dot on Messages icon? It is gray, which is not very visible.
10 votes -
Add keyboard shortcut/ hot key to end a phone call
Rather than having to click on the red button to end a phone call (tricky sometimes to navigate back to the app to find the button).... Create a hot key/ shortcut on the keyboard so that we can hang up a phone call without needing to use the mouse.
11 votes -
HIPAA PHI (Protected Health Information) Clause needed on RC Coversheet
RC includes coversheets, one that says Confidential, but this DOES NOT fulfill HIPAA requirements. Also, the new RC app does not allow Custom Coversheet uploads which technically makes RC fax NOT HIPAA compliant unless you type a PHI statement with every fax...this is ridiculous. The Custom Coversheet feature is already on RC Phone (which you are retiring). ALL RC needs to do is add a PHI/HIPAA Clause to one of their Confidential Coversheets
4 votes
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