3170 results found
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Sync changes on the Admin portal users list to the created Business Analytics Report.
Whenever they are making changes to the users list department on the admin portal it doesn't sync the changes to the business analytics report.
Customers need to re-create the reports to be updated.
3 votes -
2 votes
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Remove company name from top of desktop window and add status message
I would like to see my Status Message so I don't forget to change it. I don't need to see my Company name at the top.
1 vote -
RingEx Desktop App change functionality
In the RingEx desktop app under Call Rules and Voicemail you can 'Forward all calls'. We've been advised by Ring Tech Support that this does not work if the incoming call comes via a Call Queue. This could be misleading if a user expects this to work and does not test first.
Could this either be changed so call queue calls are also forwarded or at least the description of 'Forward all calls' be annotated to advise as such.5 votes -
Ability to add or remove the number from the Caller ID list on the RingCentral application
Wanted to be able to add or remove numbers from the Caller ID list when calling from the RingCentral application
1 vote -
Allow administrators to lock users' emergency response locations.
Allow administrators to lock users' emergency response locations. To prevent user’s from accidentally selecting the wrong address. We won’t know that a user has selected an incorrect Emergency Response Location until we receive an alert that a user has called 911 and an incorrect location has been provided to Emergency Services.
2 votes -
RingSense FileVine Integration
Customer would like to see an integration with RingSense and FileVine to push call summaries back to call records
5 votes -
Ability to change number in Click to Dial (Google Chrome Extension)
Ability to change number in Click to Dial (Google Chrome Extension)
1 vote -
dial a number pause then dial an extension
dial a number pause then dial an extension, for example 250-xxx-xxx, ext . 1234
5 votes -
Allow to receive call and/or notification from multiple extensions without switching Ext on the App
To be able to stay logged in on my Ext but be able to answer calls and receive notifications from multiple extensions. The current design only allows to switch from one Ext to another but the other Ext. won't stay logged in. Notification will only show after switching Extensions
2 votes -
Presence Status Change Notification
Provide a notification when a HUD contact changes from busy, to DND, to available. Enable notification of status change by HUD contact. For example, when a HUD contact changes from "Busy" to "Available", provide a notification of the contact status change. The feature could be an additional option when selecting the Ellipse's for a contact in the HUD list.
15 votes -
Call Park | See the Actual Location (address)
Ability to see the Actual location or address of the caller not just the location number.
1 vote -
Option to change contact profile color
Ability to change the contact contact profile color that is randomly assigned by the system.
4 votes -
Option to modify / Correct AI Transcription.
"Transcriptions are mediocre, at best. Still have to type the call details out for a call because of the number of errors. Would be helpful to be able to correct the transcripts to help the AI "learn" or to enter non-standard or industry terms into a database for the software to choose from to help improve quality. "
3 votes -
Launch an external App or website for incoming calls"
Feature to have an option to have bulk changes for "Launch an external App or website for incoming calls"
3 votes -
Option to Delete ALL Call Logs from the RC App
when the user clicked the Call logs > Edit > Clicked the box to "Select All" It will only select the logs that it is CURRENTLY on the screen and he has to scroll down to select more.
1 vote -
Ability to mark all unread SMS and voicemail messages read
Need the ability to mark all unread SMS and voicemail messages as read. Currently, we only have the delete option when you select Edit on Unread Messages (SMS & VM).
23 votes -
Disable emergency response location banner update
Disable the emergency response location banner update and only advise once.
2 votes -
Super admin can get an access on meeting recording hosted by other users/ extension
Sending this ideas on behalf of the customer. To have super admins get an access with meeting recordings hosted by another users/extensions without asking for their approval or getting the meeting recording forwarded to their email, etc.
8 votes -
Ringtone and notification source on RingCentral for Salesforce
In behalf of customer, they would want to have an option on RingCentral for Salesforce softphone for "Ringtone and notification source" under Audio Settings the same as what we have with RingCentral app.
3 votes
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