3232 results found
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Sending multiple fax pages at once
Currently at your support website, the limitation of your fax pages we should be able to send is up to 200. I've tested this multiple times, but it always fails to send despite not exceeding the size limit. I've contacted support about this but they're recommendation is to break the faxes by batch making it 100 pages per fax. A feature which allows us to send faxes with more than 100 pages on it per fax will be greatly appreciated.
20 votes -
Option to restrict the ability to change the option "Auto answer" from the RC phone app
I manage a team of agents and I was looking for the option to restrict their ability to change the option "Auto answer" from their RC app as they keep turning this option off from their side. I tried to follow the instructions from your bot but it asks me to go to Security Profile which is an option I dont have.
1 vote -
Generate a report for automatic notes in RingCentral App
Subject: Feature Enhancement Request – Generate Report for Automatic Notes in RingCentral App
Description:
Requesting an enhancement to generate a report that captures all notes entered by agents within specific queues (e.g., Graphics Hotline) in the RingCentral App. This feature would improve visibility into agent interactions and provide structured reporting for supervisors.Current Limitation:
There is no built-in reporting feature that consolidates agent-entered notes within specific queues.
Supervisors must manually review conversation histories, which is inefficient and does not allow for scalable analysis.
Technical Requirements:Data Source:
Capture agent-entered notes from RingCentral App messaging logs within designated call queues.
Extract…1 vote -
Click to Dial Using Mobile App Alone
I’m looking for a way to have the outbound call go through the mobile app instead of the desktop app and desk phone. Our users don’t have headsets for their computers, but do have earbuds for their cellphones, so we want to click to dial and have it ring through the cell phone app only.
2 votes -
We need the ability to add more than 100 members to HUD (Heads up display). Currently, there is a limit of 100.
We need the ability to add more than 100 members to HUD (Heads up display). Currently, there is a limit of 100. We have over 100 employees using the Ring Central application.
34 votes -
Keep app awake
I wanted to suggest a feature enhancement for the RingCentral app. When listening to phone call recordings, the audio stops when the screen goes blank. It would be really helpful if the app could either keep the screen awake or continue playing audio even when the screen turns off.
Thank you for considering this request!
1 vote -
Add Call Recording in the Call logs Tab
Add Call Recording in the Call logs Tab. This will allow the users to play the recording and know the call details in 1 phone tab view (call logs). Instead of having to go to a tab
3 votes -
Allow super admin to delete member on first born group chat on RingCentral App
Allowing Super Admin to delete a specific or multiple member on their first born/created group chat on RingCentral App. Allow also to delete chat messaged on group chat.
29 votes -
Change how new PIN criteria is displayed
I work in IT and have to help users update their PINs, but the criteria field covers the re-enter field and is confusing for the user. If it was below and out of the way, it would be more intuitive to the user for them to confirm their PIN.
2 votes -
Increasing the return time of Call Park from 5 minutes to 10 minutes.
The default timeout value for Call Park, Public Call Park, and Park Locations is five minutes. Need to have the ability to increase or decrease the duration of your Call Park Timeout.
28 votes -
Create the setting option for message conversations to automatically pop out when someone messages you.
To avoid missing messages it would be nice if the message conversations had the option to automatically pop out in a separate window instead of having to manually pop the window out. And it would be helpful if that window could flash until interacted with.
I also think it would be nice to have an option to have the desktop notifications stay visible until you interact with the conversation that the notification is regarding. Instead of disappearing after a few seconds.
1 vote -
Disable user and keep conversations visible
How do I disable a user and have the people still have easy visibility to conversations they have had with him in the app.
2 votes -
Call Pickup Group Visual Pop-up for Interception
In the case of using a Call Pickup Group, we would like to have a popup on the softphone application (Avaya Cloud Office) allowing us to intercept a call from a colleague within the same group. This popup or notification would appear after the time specified in the Call Pickup Group configuration, and would allow us to intercept the call or reject the interception. Currently, the only way to intercept a call is by going to the 'Supervision' menu, but this is not very user-friendly.
2 votes -
SMS CNAM
It would be better if the SMS also has a CNAM as what the customer requested
30 votes -
Have the capability to receive paging from RingCentral App.
Have the capability to receive paging from RingCentral App so that the users can hear the paging from the app instead of the desk phone.
7 votes -
Updating E911 address in Bulk for RC app using RingCentral Portal
Customer is requesting to upload E911 address in bulk using RC app in RingCentral portal to avoid getting "Not in use" status".
4 votes -
Make blacklisted international phone numbers easier for admins to identify
We see area codes, sometimes many for a single country, and even if the visible area codes are enabled it just says that the user is 'not authorized to make the call'. We have to call in to determine that the number is blacklisted for fraud and a form request must be sent in to the fraud team to unlock the blocked number.If a different message presented, or if the billing area included the codes that are blacklisted, it would just make this easier to know that a request needs to be sent to whitelist the number. Otherwise, it feels…
24 votes -
Auto save contacts
A feature in which the contacts are automatically being saved in the company contact list from calls from either Ring Central desktop and mobile app
2 votes -
Moving the RingEX call recordings and logs into Amazon S3 storage
The client is requesting assistance in moving their REX call recordings and logs into S3
1 vote -
App icon colors
Would love to see a dark mode app icon for my iPhone… new feature for iOS 18
3 votes
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