3069 results found
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1 vote
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Create a notification option for camera LED to flash on phone ring, rather than audible ring
Allow a ring notification to be the phone camera flashing, without sound. I've tried to use the Android system to do this but apparently it does not see a RingCentral app call as a "notification"
1 vote -
time Stamp on call logs
with previous ring central layout users were able to view time stamp for each received/missed call .with new layout they can only see the date/day .To view timestamp they have to click on the call it self and then it displays the details . Is this something that can be reversed to the way it was ?screenshots attached .
4 votes -
Ability to share a specific voicemail to other user's mailbox
Ability to share a specific voicemail to other user's mailbox. Posting this idea in behalf of my customer. It would be nice if I'll be able to forward a specific voicemail to another user including the caller information like a phone number as it's easier to get back to that caller if the number is showing after I forward it.
5 votes -
Have the possibility to pin a lateral panel in which the calls 'on hold' would be always visible
Have the possibility to pin a lateral panel in which the calls 'on hold' would be always visible
Would be practical for users that often get 2,3,4 calls at a time (executive assistants, receptionnits). For now, they need to click on the 'calls on hold' icon to see the list of calls on hold. And the order of these calls seem to change from time to time.
1 vote -
Call Queue Accept Notification
Customer want to have a notification showing on call queue member's RingCentral Desktop/Mobile app that was currently in a call if the new incoming call was already accepted and who accepted the call.
5 votes -
view / export SMS messages sent to and from the Ring Central platform for all users and extensions
view / export SMS messages sent to and from the Ring Central platform for all users and extensions
17 votes -
Receive calls even if we have multiple log in
The client wanted to receive calls even when they are using multiple log ins.
2 votes -
Ring Groups ringing desk phone, desktop, and mobile app
Ring groups can currently ring our deskphones and we can add external cell phones for staff away from the desk. Since we are becoming mobile we are transitioning away from desk phones. We would like the desktop and mobile app to take calls. We need the mobile app and desktop since we need to use the site number for caller ID to place calls.My example we have a ring group 3065 created in our account the first group is the desk phones that always ring. After hours we add external cell phones to the ringing and they work fine but…
5 votes -
Allow RingCentral App on IVedha remote desktop
Allow users who are working in their cloud remote desktop app (IVedha remote desktop) to receive and show a pop up for incoming RC calls that's outside of our work environment.
3 votes -
Headset control inside Citrix (VDI)
Please add the Headset control feature inside Citrix
2 votes -
access VM using external number
it will be more convenient if customer will be able to access the voicemail by dialing his number and extension using external phone number
1 vote -
Monitor application or number added to call handling of a user
Option to monitor application or number added to call handling of a user.
1 vote -
Caller number to show up in Blind transfer from call queue
Incall queue, normally it shows the name of the person who blind transferred the call. The customer wants to show the number of the caller.
3 votes -
Disable Autostart of Desktop App
In virtualized environments (VDI) an autostart option is required to control the autostart escpecially in environments with limited ressources. Please enable provide an option/parameter for an admin to control the behavior. When the admin manages the setting, the user should not have the option anymore to change this.
2 votes -
Attachment to show on failed fax - application.
It would be best if the attachments also show when the fax fails when sent via the app. It seems to just work when sending faxes via the admin portal.
5 votes -
Force G711 Codec and enhanced security
G711 Codec forced for all of our call traffic
and disable the enhanced security account-wide5 votes -
Call Monitoring - whisper feature
Does RingCentral have a "whisper" feature that would whisper a specific message to an agent when they pick up an inbound call from a specific number dialled?
6 votes -
Paging Group Contact / Shortcut for Desktop App
In the mobile app, users are able to see and access Paging Group Contacts under the Other tab. You can then click Page announcement and make a page. There is also an option to "Add to quick contacts". This works and shows up on both the mobile app and the desktop app, however you are unable to use the Contact in the desktop app. There is no way to easily create a simple way to page. The only way is to know *84XXX# where XXX is the extension number (can be longer than three digits). This is very clunky and…
10 votes -
Please allow us to enter recipient information in FAX templates.
Allow us to enter specific contact information in recipient section of your FAX templates. In order to send a proper fax, we have to upload our own fax cover sheet.
13 votes
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