3170 results found
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Previous App Version
Please consider having an option to not update the app itself, specifically for the user interface. We had a hard time using the newly updated app. Some people are still comfortable with the preview of the previous version. Hoping to consider it
4 votes -
Add the ability to set statuses, especially DnD, for a specific (short) duration
Quite frequently, after I have set Do Not Disturb to work on a task without interruption, I discover in the middle of the following day that the day had been so peaceful because I forgot to reset my status back to Available.On other UC applications, it is sometimes possible to set statuses - at least Do not Disturb - for a specific duration - like 1 hour, 2 hours, both of which are useful to cover e.g. lunch breaks, or 4 hours to cover whole mornings or afternoons, Today, to get one day of peace and be available on the…
11 votes -
Allow fax account to use the Print to fax feature without upgrading
Please allow the "Print to fax" feature to be use on FAX only account without upgrading to MVP plans.
5 votes -
setup reminder through text in the ringcentral app
Customer would like to receive reminder or setup a reminder in the Ringcentral app and receive notification through SMS
1 vote -
Disable/Hide the dropdown menu to select other numbers to send SMS for the RingCentral app/web app
Have the option or ability to turn off the dropdown menu to select another number when the User or auto-receptionist send SMS using the RingCentral app/web
1 vote -
Set user status when message tab is hidden from users
The ability to set user status is removed when the message tab is hidden from users. Some customers use a different application for internal messaging such as MS Teams but still want to be able to set user status in RC app. Please make it so that the ability to set user status even when the message tab is hidden via custom roles.
7 votes -
Allow for look up of existing speed dials
Our company was set up with 3-digit speed dials for some of our affiliate locations. The current Ring Central app does not allow us to "look up" or view these speed dials. As such, the user has to know the 3-digit code for the specific location in order to use it. These speed dials should be able to be searched like when searching for another user, where one can type either the name or Ring Central brigs up available/possible options as the user starts typing number digits. Below are samples of how the search works today for both alpha and…
1 vote -
Want the fax to send atomically to other extension
The customer wants to forward a fax that was received to the extension number and forward it automatically to other user's extension
5 votes -
Ring Central App ring even if phone is on silent
I take after hours call. Before switching to RingCentral the calls came through a specific number which I had set up as "emergency bypass", allowing my phone to ring even when on Silent. When I go to sleep I do not want my friends to call me and the ringer go off and wake me up but if my patients are calling through ring central I want it to ring and wake me up. Can you develop a setting where the ringcentral app will cause the phone to ring even if the phone is set to silent. Basically like an…
4 votes -
display queue name for internal numbers in RC app missed call history
Queue names are not displayed in the missed call history for internal numbers on the RC app. They are displayed for external numbers in the RC app, and for both internal and external numbers in the service portal and desk phone history. It would be helpful to have all call history views be the same across all devices.
15 votes -
RCV Meeting Recording optimization
Support confirmed that a meeting recording may fail if there's only a single user or person present. Some users use it as a recording program so they are requesting it to be optimized.
2 votes -
Wants all extensions to receive fax thru the RingCentral app
Wants all extensions to be able to receive fax thru the RingCentral app.
4 votes -
view / export SMS messages sent to and from the Ring Central platform for all users and extensions
view / export SMS messages sent to and from the Ring Central platform for all users and extensions
18 votes -
Group SMS from External Number
Customer would like to received group sms message from external number. Customer received text message from external number with no issue. However, if external number send it text message to multiple RC number is not being received.
9 votes -
Message data import feature
-Requesting a feature near as a message data import feature
- A feature in RC App so we can import the contents and histories of your users’ and groups’ conversations to RC App
Calendar events
Shared files
Task details
Lists of members and guests5 votes -
1 vote
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Create a notification option for camera LED to flash on phone ring, rather than audible ring
Allow a ring notification to be the phone camera flashing, without sound. I've tried to use the Android system to do this but apparently it does not see a RingCentral app call as a "notification"
1 vote -
time Stamp on call logs
with previous ring central layout users were able to view time stamp for each received/missed call .with new layout they can only see the date/day .To view timestamp they have to click on the call it self and then it displays the details . Is this something that can be reversed to the way it was ?screenshots attached .
4 votes -
Ability to share a specific voicemail to other user's mailbox
Ability to share a specific voicemail to other user's mailbox. Posting this idea in behalf of my customer. It would be nice if I'll be able to forward a specific voicemail to another user including the caller information like a phone number as it's easier to get back to that caller if the number is showing after I forward it.
5 votes -
Have the possibility to pin a lateral panel in which the calls 'on hold' would be always visible
Have the possibility to pin a lateral panel in which the calls 'on hold' would be always visible
Would be practical for users that often get 2,3,4 calls at a time (executive assistants, receptionnits). For now, they need to click on the 'calls on hold' icon to see the list of calls on hold. And the order of these calls seem to change from time to time.
1 vote
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