3198 results found
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Make Call Pickup Groups available in the HUD when Deskphone Pairing is on
When deskphone pairing is switched on the call pickup groups disappear from the HUD in the Desktop app
10 votes -
Do Not Disturb for all alerts from RC mobile and desktop app-including Messaging not just phone calls
The auto DND when in a meeting for incoming calls is great however can it be build or a new feature be built for either all RC notifications to be auto DND while in a meeting or at least to include Messaging/Text notifications as well?
5 votes -
Change Status from Outgoing Calls to Missed Calls if incoming calls was missed from the IVR
When someone calls the IVR and pressed a key to the IVR (route to Call Queue Extension) and the call queue member missed the call, it shows from the Apps that it is an outgoing call instead of missed. Which is very confusing. Should be tagged as missed call.
1 vote -
1 vote
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sort sent messages from different numbers
Sort sent/received SMS from different phone numbers under one account.
1 vote -
Ability to show the call schedule on caller screen
looking for an option to have a feature where callers can see on their end the specific schedule or available people who will answer the call and educate the customer that these features are not yet available on our end
1 vote -
Option to connect an application to a RingCentral number in receiving MFA
I have tried to reset the MFA in the admin account for the user and it doesn't do anything. I don't want it to go to the ringcentral app I want it to go to an MFA app if that is possible. like a 3rd party app you enter the mfa code into.
3 votes -
block incoming caller ID
I would like to block incoming caller id name and number for a single extn. in our legal dept for anonymous calls.
47 votes -
Turn off/on the general line from mobile app
It would be great to have the possibility to turn off/on the general line from mobile app. At the moment there is no possibility to do it and all the calls are being displayed as missed, however I don't need them to be missed or to be notified about it if I accidentally forgot to turn off the GL in the PC app.
1 vote -
Turn off voicemail feature when making changes on the acccount.
We are looking to turn of the feature where when we make a change to a user’s account (ie change users password, role, etc) the user does not receive a VM stating there has been a change made to their account
4 votes -
Clear all notifications
Please add a “clear all notifications” button.
I have now gone on two years with my app saying I have 4 notifications when I don’t. It shows, I check, see nothing, it says 0 notifications. Then I get 1 message and instead of 1 it says 5 notifications, I check, see the 1, it says 0 then I close the app and it will still sometimes say 4.
I’ve submitted tickets. No resolutions.
I’ve checked messages, task, events, calls (which I disabled as well for me), voicemail (disabled as well).
I have no notifications anywhere but it still says I…
1 vote -
Avaya App - Print to Fax
The RingCentral desktop app has the ability to download a plugin under Settings > Phone > Fax > Print to Fax > Install. Could this same option be added to the ACO Desktop app?Before RingCentral App update Desktop: 23.4.26.8723 Windows (x64) ACO users were able to sign into the RC App and use this functionality. Now attempting to sign in returns me to the sign in page.
3 votes -
Option to Customize App's Button while on a call
The customer would like to have the option to change the default buttons while on an active call. Currently, they have Mute, DialPad, Audio, Add, Video and More.
22 votes -
Forward SMS to External Phone Number
Should be able to forward the SMS to personal number.
21 votes -
RingCentral app - schedule a meeting - default meeting calendar
When scheduling a RingCentral video meeting, the RC app defaults to "Outlook web calendar" which we are not using at our company. Employees have to keep changing back to "Calendar app" every time there's an update to the RC app. We need a way to default the calendar option for users so that they don't have to keep switching this setting back. Another option might be to set the default to the "Calendar app".
7 votes -
RC Desktop Contacts does not display or search Company Name
Hi there.Windows 10RC Desktop version 22.1.31.2866 Windows (x64)I sync my iPhone contacts to Microsoft 365 and have connected RC Contacts to Microsoft 365 as a viable way to sync my mobile phone contacts list with RC.I have many contact entries which comprise a business name entered in the Company field, with no Firstname or Lastname entered as it's an entry for a company or business, not a person.RC does not dislay the Company name in Contacts. All I get is numerous entries with a phone number only.The Business name field exists and is displayed when I click "View profile".RC Contacts…
26 votes -
monitor call even transfer to none part of the group monitor
Please include a feature even transfering a call that is notpart of the call monitoring it will work, initial monitor call is part of the group monitor
2 votes -
Disregard the iPhone Auto-Lock while listening to voicemail playback
When listening to voicemails in the RingCentral iPhone app, the screen can time-out and auto-lock unless the phone is interacted with before the screen locks. We would like the iPhone's Auto-Lock to be ignored only when the playback of voicemails is occurring, allowing for the full message to be played uninterrupted and without intervention from the user. This is the normal behavior of the iPhone's built in voicemail playback.
1 vote -
Timestamp of the sent failed messages
customer would like to have a timestamp for any failed messages
1 vote -
Turn off the Automatic update on the RingCentral Desktop App
Have a settings on the Ringcentral desktop app where in there's a way for us to turn off the Automatic update, not everyone wants to have the latest version
11 votes
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