3070 results found
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Ability to Limit the RingCentral App to connect to our Public IP
we need you that kindly allow the ring central app on our public IP only, so agent can't access its from outside.
7 votes -
Use 10DLC as primary when starting new text in Mobile app
When users start a new SMS message within the Mobile app, the 5 digit extension shows as the primary number and not the 10 digit. This causes missed text on the Windows app. By using the 10 digit as the primary it will have a better texting experience across platforms.
3 votes -
SMS archiving
Allow SMS archiving to help declutter, and make it easier to search for active conversations, without needing to delete old messages that may have important information in them.
3 votes -
Add visibility and management of globally parked calls
All globally parked calls should be able to be seen and managed from a single area of RingCentral. Our previous system allowed us to do this and it would show all calls with the park location and caller ID, plus any custom notes added by the user.
3 votes -
Fix Left click hold + Scrolling when copying SMS thread contents
All Users would benefit from this when they need to copy their SMS threads into a document case for recording. The app currently only will copy the visible SMS thread and will not allow anything further. It looks like it does, except when going back and making sure all is selected, it missed the rest and only got visible thread.
4 votes -
Toggle which SMS account I am viewing and sending messages from.
For back story, my company communicates with clients via SMS and our assistant handles most of the commination's but some times I also need to use our main lines number to send/receive SMS. The only option currently is for me to sign into my assistants ring central account. Could we add an option similar to how I can switch which Phone number I am calling from? This would switch which inbox I am viewing so I can toggle between my direct number and the main number.In the SMS Setting you could just select what numbers you want each extension to…
1 vote -
Ability to see the full list of names for React
We would like to have the ability to able to see the full list of names/participants when they leave a reaction to your post/message using the RingCentral Teams app.
1 vote -
Tune the AI model in RingSense
Requesting to tune the AI model in RingSense, I have a role that is not designed to provide solutions - they are Intake Specialist. However, the AI Model continues to provide negative feedback on the specialist not providing solutions within the call. I want to provide the model with feedback.
1 vote -
Maximize Inbox Navigation in RC App
The customer suggested that the Inbox Navigation in RC App would be maximized and stretched to the right for futher convenience
1 vote -
To add more Desk Phone Compatible Devices for Deskphone Pairing
This is beneficial to customers who uses Mitel Phones and other Deskstop Models not included in the supported list.
4 votes -
Sync contacts into Outlook via a sub-folder in RingCentral desktop app
Sync contacts into Outlook via a sub-folder in RingCentral desktop app
3 votes -
RingCentral App Compatibility with Azure Virtual Desktop
As more companies move to VDI for simplicity, standardization, and security, it would be nice if RingCentral worked across all of them. I've heard there is already SOME support for Citrix and/or AWS, but AVD is rapidly gaining adoption, particularly in the financial sphere. We have tested both the desktop app and the Teams integration, and it seems like they're really close to actually working in the virtual environment. Would be happy to help test and provide feedback if you'd like to develop further for VDI.
13 votes -
Use External SMS/ Phone app for RingCentral messaging or calls
Is there a current or planed integration that allows users to use an external app to send SMS messages or make and receive calls using their ringcentral number? The RingCentral mobile app is missing a number of features that are popular and available in most modern messaging apps. You can't reply to a message where the message you are replying to is quoted. You can't add reactions to messages to indicate that you liked the message. When I send a message to my clients... I can see that they liked a message because I get an actual message saying the…
2 votes -
Auto retry failed faxes when getting a busy signal
. This enhancement will significantly enhance the faxing functionality, particularly for phone numbers that are configured to receive incoming calls as well. With this update, users can expect smoother and more efficient fax transmission, ensuring that their messages are always delivered accurately and on time.
2 votes -
Call flip to cell phone number
A feature in which a call can flip to a set cell number
1 vote -
Change Incoming call screen display for iOS device
Customer is having an issue distinguishing the incoming calls for both RingCentral application and external number. The incoming call display screen looks exactly the same. It would be best to have the option to change the Incoming call screen display so that our valued customer will be able to determine where the call is coming in.
1 vote -
Adding Option from RingCentral Teams (Glip Group) to allow guest members to add new members
Expected Behavior:
- Partner wanting to have a set up from the RingCentral Teams (Glip Group) have an option of allowing guest users to add membersCurrent Behavior:
- Only Admin of the RingCentral teams have option to add new members
- Guest are only able to view the Teams settings but no option to make changesSteps to replicate
1. Login to RingCentral app
2. Select a Team(Glip Group)
3. Select 3 vertical dots > View Profile
4. Team Admin SettingsRequest is to have option to allow guest members to be able to add new members and select…
1 vote -
@mention to include just the first name in Glip
Feature parity with MS Teams - which allows you to shorten an '@' mention to just be the person's first name. Makes this a little more friendly to the recipient.
7 votes -
Increase/decrease padding as you zoom in/out
I generally find that there is a lot of padding around each message, wasting a lot of vertical space on the screen. This padding doesn't seem to decrease when I zoom out, only the font size decreases.
6 votes -
a custom role for message, video, text, and webinar
I think we need the capability to a customize a role for message, video, text, and webinar
1 vote
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