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  1. At home I have a different headset than at work. Every time I switch between working from home and the office I have to go into my RC settings and change them. Instead of choosing a specific audio device, it would be better to have a list of microphones and speakers and put them in priority so this would be set once and for all. If my home headset is attached, it would automatically use that. If my work headset is attached it would use that. The internal microphone and my laptop speakers would be the lowest priority so they…

    7 votes

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  2. Would like to have a report generated for when a user goes into "Offline" status. In the Audit Log, we are able to see if a user is in DND and when they are available, but not for when they are "Offline"

    6 votes

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  3. We should have the option to disconnect the last call dialed or either number dialed in a conference call if we initiated the call our ourselves with both numbers.

    22 votes

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  4. Is it possible to disable the prompt to press 1 when receiving call on our extermal phone number when the call is coming from call que?

    13 votes

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  5. When HIPAA is enabled, the functionality of receiving VM, Fax and text as attachments to the notification email is disabled. It would be great if there was a method to deal with this loss of functionality. A couple of suggestions:-Send email notifications fully encrypted so not a violation of HIPAAor- Allow TLS partner connections for encrypted email tunnels

    4 votes

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  6. I noticed that the app has a copy-and-paste feature for phone numbers. Could you add this feature to all menus that display numbers, including the outgoing call menu? Also, please keep us informed of any app updates.

    1 vote

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  7. To have Microsoft connection to truly follow the calendar so that when in a meeting it will auto go to a do not disturb and then back to available when out of the meeting. Another nice item would be if it follows the MS Teams so if you are on a general call (it goes red) that it would do the same.

    8 votes

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  8. We are one company with all the same client contacts. Ring Central should make a solution for sharing a contact list that would be global to all users. Clients are added and phone numbers updated in one place to be shared across all users. This improved efficiencies in a company, and seems like it should already be a standard feature

    78 votes

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  9. Make the HUD interface of the RingCentral App the same way as the RingCentral Phone app that the caller displays directly underneath the Extension Users.

    2 votes

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  10. If we can add a feature where in once calls are coming in to a call queue, it will show on the members device/phone if it is a RingCentral number or not.

    1 vote

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  11. Right now guest contacts applies to entire account, it would be great to have option to just add it to one extension. Like a toggle that can be turned on for some ext. Some user wants to put a different name or customize the contact and making it apply to all is limiting them to do that.

    1 vote

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  12. It will be useful specially if the customer is using iphones to monitor calls

    3 votes

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  13. Currently in RingCentral phone app, contacts are searchable only by First Name, Last Name or Phone number. Contacts should be searchable by any populated field. We would appreciate if contacts were searchable by at least Nickname or a custom ID (example employee number or customer number), I'm sure this will be very helpful for other customers too. RC - Please implement it asap.Others - Please vote and comment. If you have raised a similar idea, please provide reference to that so that RC can merge all ideas and imeplement them.

    17 votes

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  14. Customer would like to be able to manage and receive notifications on other extension even they are logged in to a different ext.

    2 votes

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  15. When users start a new SMS message within the Mobile app, the 5 digit extension shows as the primary number and not the 10 digit. This causes missed text on the Windows app. By using the 10 digit as the primary it will have a better texting experience across platforms.

    1 vote

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  16. Often times our teams change and we have to create a new group text, it would be helpful to be able to archive the old text strings so they do not get confused with the current ones on our recent lists.

    3 votes

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  17. It will help the customer to track the message that is coming from the main company number on every extension

    4 votes

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  18. You know that little red dot you see on your phone icon that tells you there's a missed call? Well, it would be so much better if it went away as soon as you checked your phone. Right now, you have to toggle between all your calls and just the missed ones to make it disappear. It would be awesome if just opening the phone app or clicking on the missed call could make that annoying little red dot go away.

    3 votes

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  19. Feature Request : Call Using F6 Hotkey - For BT Accounts Details : Need to have the feature Call Using F6 Hotkey available on the BT Cloud Work Desktop application. Significance of the feature : Customer claims he had it used it for a day and loved it. It made everything convenient for all the users to dial out. Current behavior : The feature was seen and enabled on the BT Cloud Work Desktop app then its now gone. Brand : BT Business

    1 vote

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  20. It would be a very useful tool so we can always go back to the conversation and review what have been discussed.

    1 vote

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