2790 results found
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Easy access to all phone recordings from the app
Please add a way for managers and other non admins that have access to phone recordings or analytics to be able to access them from the desktop app. Right now if a manager or supervisor wants to access any of this system they need to know the URL to access it. Where as an admin can get to this information by clicking on their profile picture and clicking Manage account or Clicking Company Settings then Visit Admin Portal.It would be great if anyone that had access to the recordings could get to them directly from app.
5 votes -
Incoming caller ID name display on app
In the app, incoming calls only show a phone number for caller ID, no name appears. A basic request, I'm surprised it's not available.
3 votes -
Send Notification when Text Messages is reaching near the limit of 5000 Messages
Send Notification when Text Messages is reaching near the limit of 5000 Messages
2 votes -
see eachothers avialability while in queue
for shared workloads this is a necesary and useful feature. Our old provider has this feature as a base feature. When toggling into the queue, you could see who was logged into the queue and who was out by simply showing those members as greyed out. The is a simple yet very useful tool for managing call flows and adjusting schedules within sites.
2 votes -
Mobile App Analytics-Rearrange Dashboard Wdigets
The widget order of appearance is currently divided by when they are added. Adding a new on to the top of thd list requires the user to start over with a clean slate. Dragging the widgets up/down the screen would be ideal
1 vote -
Allow special characters when adding a Contact
Would be helpful when Paging to be able to dial 84(page ext.) from a contact list.Also Paging adapter no longer show up in Contact list even if Include Paging Only in Company Directory is checked
1 vote -
Single click to Send Text please
The unified Inbox is a good idea. Now, however, to send a text, there's an extra click for something we do dozens of times a day:+ to send new messageup comes menu: Send new text/Send new faxI will never send a FaxIt's a step backwards to have to choose from this menu rather than directly opening up a new text messageEither:replace + w/ 2 icons +Text, +Fax to eliminate the menuwhen user selects the Text Inbox and hits + from there, New Text Message should be assumedFax Inbox should mimic this behavior for faxesThank you.
3 votes -
An option in the application to separate the logs of the hotdeskphone log in vs to the regular in bound and outbound call
the main user extension keeps receiving a notification or logs in his application everytime someone will log in to their hotdeskphone, he wants a way to not received it in his application logs
5 votes -
Call waiting audio alert' setting in the RingCentral app to apply to other RingCentral webphones such as Salesforce, Hubspot, or any int...
...egrated telephony.. The Call waiting audio alert currently only works when the existing call is answered from the RingCentral app. However, there are clients who use integrated apps such as Salesforce which has a RingCentral dialer built-in which would benefit from this setting.
1 vote -
draft messages synchronization between different clients (Desktop / Mobile / Web)
I would have draft text saving feature between different clients due to high rate of switching between them during day
1 vote -
Capability to customize the options in the live call interface of the RingCentral Desktop Application.
The transfer button could be removed from the More icon for easier access.
1 vote -
Ring when extensions I am monitoring receive incoming calls and makes outbound calls
The feature in the HUD "Ring when extensions I am monitoring receive incoming calls" states that "If the RingCentral app is your default phone app, you will get call notifications when somebody you are monitoring receives a call.", it will be beneficial for the user that is monitoring the calls to change this notification from just the incoming calls to both inbound and outbound.
1 vote -
Allow Non-10DLC-Compliant carrier to properly exchange Group Text Messaging
This will prevent confusion when a response is sent to and from the group text.
2 votes -
Guaranteed Outbound caller id to local Thailand Numbers
A feature that guaranteed to use a RC International Thailand Number as an outbound caller ID to make an out bound calls to Local Thailand Numbers. Currently it keeps changing Random outbound caller ID keeps changing like +69711915668971 / (+6971191600869) It works with US /Singapore/ AU numbers but not within Thailand Local calls.
1 vote -
Integrate with Podium
Please integrate with Podium.
1 vote -
Increasing number of logins on one extension
Our organization has multiple employees (about 9 employees) using the main line (extension 101) at different times of the day. We were told that there is a limit of only 3 devices logged in at one time... There are usually 3 or less people logged in at one time, but one phone is still getting a notification saying that too many devices are logged in and that it cannot receive incomings calls. It can only text or make outbound calls. We also googled the amount of lines... And your website says "Up to 8 lines and 16 desk phones per…
17 votes -
Ability to play a pre-recorded audio during live calls.
The customer asked whether we have this feature. Basically, the customer's process is they will have to read aloud a certain script in the live call for recording and compliance. Since they have to say it every time they receive calls, they would rather have a pre-recorded audio that they can click on and will play and be included in the call recording.
2 votes -
Add volume control for RC video calls
When placing audio calls, there is an easy to access volume control. The only way to adjust volume in a video call is to go into the 'test audio and video' settings to get to it. Please provide a much faster means of controlling the volume inside the video call.
6 votes -
Ability to unsort extension in RC app > HUD
Users needs to have the ability to assign extensions to specific lines in their RC App > HUD between extensions and park locations.
1 vote -
Publish company number to display in RC Application
The customer wants to set up a published company number dedicated for tech support to be able to be reached as a "quick dial" number available to all users on their RC MVP app.
1 vote
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