3261 results found
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Ability to allow MS Teams status to be available but not accept calls
We have users that sometimes login to a workstation without a headset/microphone. We don't want them to show as away or do not disturb in their Teams status but don't want calls to ring to them.
2 votes -
Option on the Admin's Side to Update the Calendar Presence of the Users on the Account
To have the option on the the admin's side to change the calendar presence of the users on the account.
2 votes -
No “+” symbols, no parentheses, no spaces or dashes. Just the plain 10 digit number format of the incoming and outgoing call
No “+” symbols, no parentheses, no spaces or dashes. Just the plain 10-digit number format of the incoming and outgoing call.
3 votes -
Add auto update option in APP
There should be an option in the MVP app to turn on auto updates even if it was installed via MSI.
3 votes -
Customizable Outbound TXT/SMS/MMS
Would like to see the ability to setup a customizable outbound txt message ID, currently only the RC operator can sent sms/txt messages from the primary line. We currently have our operator notifications setup to send inbound txt/sms messages via email to several team members and they reach out by phone directly to the client. Which is a painful workaround / experience. Ideally we would prefer to respond directly via txt message, however that would revival our private/direct call centre numbers which defeat our inbound IVR setup. If it was possible to be able to mask the outbound text/sms messages…
3 votes -
User Groups do not respect Role Permissions
User Groups override permissions from assigned Role Permissions for the assigned Manager of the group. User Groups should specifically respect ALL role permissions and should be subject to the Role Permission OR the User Group should contain it's own list of Role Permissions. This benefits Company's that are trying to control who has access to specific features within your system. I've run into issues where the Manager in the User Group overrides the Role Permission for a supervisor with restricted permissions to features and allows them to have access to changing the Outbound Caller ID. This becomes an issue when…
3 votes -
Forward SMS to External Phone Number
Should be able to forward the SMS to personal number.
21 votes -
Breakout rooms should be allowed for the participants in the video meeting
Because in a meeting of 10 or 20 people. Members could go into a breakroom with whomever they wish to meet and have a dialogue in private then return to the main meeting to collaborate with the rest of the team. This allows for brainstorm sessions without having to wait for the meeting creator to assign them into a break out room. Thanks
9 votes -
Do not ring mobile app together with desktop app - Separate settings to enable in call handling
Do not ring mobile app together with desktop app - Separate settings to enable mpbile app in call handling
16 votes -
Do Not Disturb for all alerts from RC mobile and desktop app-including Messaging not just phone calls
The auto DND when in a meeting for incoming calls is great however can it be build or a new feature be built for either all RC notifications to be auto DND while in a meeting or at least to include Messaging/Text notifications as well?
5 votes -
Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services
Account type: RingCentral MVP StandardA brief description of the business : naA high level description of the product or feature being requested: In the future, it would be great if there was some way to program the telephone service where a fraudulent entity would have no means of spoofing a number that is not legally theirs. A typical use case scenario explaining how your business would use the feature: Just for the numbers to only be usable for the subscribers that are on its own account, and be inaccessible for caller id use from fraudsters. It's hard to just keep…
259 votes -
Change Status from Outgoing Calls to Missed Calls if incoming calls was missed from the IVR
When someone calls the IVR and pressed a key to the IVR (route to Call Queue Extension) and the call queue member missed the call, it shows from the Apps that it is an outgoing call instead of missed. Which is very confusing. Should be tagged as missed call.
1 vote -
1 vote
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sort sent messages from different numbers
Sort sent/received SMS from different phone numbers under one account.
1 vote -
Ability to show the call schedule on caller screen
looking for an option to have a feature where callers can see on their end the specific schedule or available people who will answer the call and educate the customer that these features are not yet available on our end
1 vote -
Option to connect an application to a RingCentral number in receiving MFA
I have tried to reset the MFA in the admin account for the user and it doesn't do anything. I don't want it to go to the ringcentral app I want it to go to an MFA app if that is possible. like a 3rd party app you enter the mfa code into.
3 votes -
block incoming caller ID
I would like to block incoming caller id name and number for a single extn. in our legal dept for anonymous calls.
47 votes -
Turn off/on the general line from mobile app
It would be great to have the possibility to turn off/on the general line from mobile app. At the moment there is no possibility to do it and all the calls are being displayed as missed, however I don't need them to be missed or to be notified about it if I accidentally forgot to turn off the GL in the PC app.
1 vote -
Turn off voicemail feature when making changes on the acccount.
We are looking to turn of the feature where when we make a change to a user’s account (ie change users password, role, etc) the user does not receive a VM stating there has been a change made to their account
4 votes -
Clear all notifications
Please add a “clear all notifications” button.
I have now gone on two years with my app saying I have 4 notifications when I don’t. It shows, I check, see nothing, it says 0 notifications. Then I get 1 message and instead of 1 it says 5 notifications, I check, see the 1, it says 0 then I close the app and it will still sometimes say 4.
I’ve submitted tickets. No resolutions.
I’ve checked messages, task, events, calls (which I disabled as well for me), voicemail (disabled as well).
I have no notifications anywhere but it still says I…
1 vote
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