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2814 results found

  1. Ability to transcribe Call recordings in the past. Customer would like to transcribe their previous call recordings.

    1 vote

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  2. Admin ability to disable the AI feature on company account.

    1 vote

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  3. when the user clicked the Call logs > Edit > Clicked the box to "Select All" It will only select the logs that it is CURRENTLY on the screen and he has to scroll down to select more.

    1 vote

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  4. As of now, users can only record up to 2 minutes of audio message. Users have to send multiple audio recordings if the message exceeds to 2 minutes.
    The audio message sent needs to have and adjustable playback speed and have it always start playing in the last speed used.

    1 vote

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  5. When you have the desktop App and the Plug-In parallel working and you have a call/conference started on the desktop App, the presence status on the Plug-In does not change - (much more you somebody can call you - you know: no consistent busy management as we know - other topic).

    16 votes

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    1 comment  ·  Application  ·  Admin →
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  6. Hi team,

    please add an email button that can be used to send mails to to the contact in the call history (if the callee is a known contact with email provided). Please add the same email button on the contact view. The button should trigger to open the default intalled mail client and add the callee's mail in the "to" field.

    3 votes

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  7. Allowing Super Admin to delete a specific or multiple member on their first born/created group chat on RingCentral App. Allow also to delete chat messaged on group chat.

    23 votes

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    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  8. Unlike RC Meeting, RingCentral Video doesn't allow the administrator of a meeting to change the name of a participant during the meeting

    2 votes

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  9. Unlike the RC meeting solution, RingCentral Video doesn't allow the user to automatically receive a security notification when someone enters his virtual room using the url meeting. However this feature is useful in case the user doesn't want to secure his virtual room with a password instead.

    2 votes

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  10. Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

    46 votes

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    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  11. Customer is requesting to upload E911 address in bulk using RC app in RingCentral portal to avoid getting "Not in use" status".

    3 votes

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  12. I’m experiencing an issue with the names I’ve assigned to our direct numbers in the central user section. I name each number based on its location so that we can easily identify where calls are coming from and going to. However, I’ve noticed that these names are not visible in the app.

    This functionality would be extremely helpful for us, as it would improve our call management and allow us to immediately know the origin of calls. Currently, it seems this feature is unavailable, but it would be of great value to have it implemented.

    1 vote

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  13. Currently at your support website, the limitation of your fax pages we should be able to send is up to 200. I've tested this multiple times, but it always fails to send despite not exceeding the size limit. I've contacted support about this but they're recommendation is to break the faxes by batch making it 100 pages per fax. A feature which allows us to send faxes with more than 100 pages on it per fax will be greatly appreciated.

    16 votes

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    0 comments  ·  Application  ·  Admin →
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  14. We are using Ringcentral app for years now and Ringcentral contacts are sync with my Phone directory (Android phone) through google I have contacted Ringcentral technical support and I was walked through how to un- sync my Phone directory with Ringcentral however after the un-sync I need to remove 500 RC contacts on my phone manually, It would be helpful after the un-sync the data from RC will be removed from my phone directory or a way to do this in bulk from the RC app

    1 vote

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  15. Dear RingCentral Development Team,I would like to propose a feature request that would enhance the user experience and security of the RingCentral App for both mobile and desktop platforms. Currently, the RingCentral App automatically logs users out after 14 days of inactivity for security reasons. While security is a paramount concern, we believe that offering administrators the ability to customize this inactivity log-out duration would provide more flexibility and better cater to individual organization needs.Feature Request: Customizable Inactivity Log-Out DurationDescription: Allow administrators to define and customize the duration of inactivity after which users are automatically logged out from the RingCentral…

    25 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  16. Sync across multiple devices. Desktop PC, laptop, tablet and mobile.

    1 vote

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  17. In the RingCentral Portal under Phone Numbers / Numbers in inventory, there isn't a way to bulk assign. Can that be updated so multiple selected numbers can be assigned at the same time? Thank you

    1 vote

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  18. In the RingCentral Portal under Phone Numbers / Numbers in inventory, there isn't a way to bulk assign. Can that be updated so multiple selected numbers can be assigned at the same time? Thank you

    1 vote

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  19. an option to add Park button to the shortcuts just like the old RingCentral app

    2 votes

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  20. Under article 'Uninstalling RingCentral apps using a PowerShell script on a Windows system', the script uninstalls all of the apps, what we need is a stand alone option to just uninstall the RingCentral Phone App.

    1 vote

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