3261 results found
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Prevent or restrict automatic status changes from Active to Invisible in the RingCentral app.
Prevent or restrict automatic status changes from Active to Invisible in the RingCentral app, even when the app is not in active use.
1 vote -
Fix RingCentral Mobile App UI for Smart ACR on Two-Party Consent Calls
When Smart Automatic Call Recording (Smart ACR) is enabled, outbound calls to two-party consent states in the RingCentral Mobile App incorrectly show the call as already recording (displaying “Pause” instead of “Record”).
This prevents the user from manually starting recording, no consent announcement is played, and no recording file is saved or synced to the account.
Expected behavior: When Smart ACR suppresses automatic recording for two-party consent calls, the mobile UI should remain in an unrecorded state and display “Record”, allowing the user to manually start on-demand recording.
1 vote -
Auto-sync Admin Portal changes to App and Deskphone
Customer wishes to auto-sync changes in the admin portal to the ringcentral app and deskphone without having to sign-in/sign-out of the app and restart deskphone
1 vote -
RingCental App Call Log Missed Calls
Display the time duration of each missed calls
2 votes -
AI Notes in Embeddable Widget
Need to be able to generate and access AI Notes in RingCentral Embeddable Widget.
4 votes -
Allow more than one customer voicemail greeting for RingEX users.
Add the option to have multiple voicemail greetings prerecorded, and labeled to identify each greeting. This will at least allow REX users to quickly change what callers hear without constantly recording a new greeting. AKA: Like voicemail worked in the 80's!!!!.
My only complaint as a RIngCentral Partner and Customer for the past 5+ years is the lack of the ability to quickly and easily make changes to inbound calls individuals.
1 vote -
AI Notes on Deskphones to be Viewable on the RC App
Currently, AI Notes for the deskphone are only received via email. It should also appear on the RingCentral app for better viewing and management.
3 votes -
PLEASE MAKE VIDEO / SCREEN-SHARE HARDER TO ENABLE IN THE MOBILE APP
I hate that I accidentally turn on video during a call. Sometimes my cheek activates it without me realizing it. If the call continues long enough, the customer may end up seeing the inside of my ear for the rest of the phone call, turned into video.
Please add a confirmation step before enabling video or provide an option to disable video calling entirely.
1 vote -
rc app bring up front
Hi Team
Please have a feature that bring up the rc app up front for incoming calls not just the dialer but the entire up it self.
1 vote -
Request to Enable Calendar Presence Support for Exchange On-Premises Connections
The customer would like the Calendar Presence feature to be available when using an Exchange On-Premises calendar connection. Currently, the Calendar Presence setting is hidden under Settings > Calendars and Contacts when the user is connected only to Exchange On-Premises.
The customer would like RingCentral to support calendar-based presence synchronization for on-premises Exchange environments, allowing user availability statuses (such as Busy or In a Meeting) to automatically update based on calendar events.
1 vote -
Workflow Builder Access Control in RingCentral App
Feature Request: Workflow Builder Access Control in RingCentral App
SummaryIntroduce administrative controls to restrict visibility and usage of the Workflow Builder feature within the RingCentral App.
Description
Currently, the Workflow Builder is visible and accessible to users without sufficient administrative oversight. This request proposes enhanced access controls to improve security, governance, and user experience.
Requested Enhancements
Hide Workflow Builder from App UI
Provide an admin-level setting to completely hide the Workflow Builder option from the RingCentral App interface for selected users or roles.
This helps reduce confusion for users who are not intended to use automation features.
Disable Workflow…
7 votes -
Repeat tracking boxes or notes in multiple file areas would be better served communicating with each other so we only perform the action 1x
Repeat tracking boxes or notes in multiple file areas would be better served communicating with each other so we only perform the action 1x and it automatically inputs to the other file areas that require the exact same information.
We are wasting time by repeating steps to feed multiple tracking reports.
1 vote -
RingCentral App Sound Volume
Make the volume higher and so you can adjust it easier. Its not loud enough.
1 vote -
Option to generate an AI summary or recap for a completed meeting if the live transcription/notes feature was not toggled on.
Advised user that RingCentral cannot retroactively generate an AI summary or recap for a completed meeting if the live transcription/notes feature was not toggled on during the live session. The AI utility requires active transcription data captured in real time.
1 vote -
App Speed and Efficiency
Long delay in connecting to a call and updating app should be more seemless, have to delete and reapply with each update.
2 votes -
Ability to Retrieve Deleted Notes
Feature Request: Ability to Retrieve Deleted Notes
Description:
Please add a feature that allows users to recover or restore deleted notes within RingCentral. This would help prevent accidental data loss and improve overall user efficiency.Use Case:
Users sometimes delete notes unintentionally. Having a recovery or “trash” option would allow them to restore important information without needing backend intervention.Impact:
This feature would enhance data security, reduce support tickets, and improve user experience.5 votes -
Unified Device Management
A request for better "overlap" between mobile, desktop, and desk phones. Currently, the user feels they are managing the same information (e.g., call history/logs) three separate times.
3 votes -
remove access of user to edit or delete sent messages from RingCentral App
Remove access of user to edit or delete sent messages from RingCentral App
1 vote -
Ability to increase the maximum date range displayed under the upcoming meetings tab beyond two weeks
Ability to increase the maximum date range displayed under the upcoming meetings tab beyond two weeks
1 vote -
Ability to download message/chat transcript.
Ability to download message/chat transcript.
10 votes
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