3033 results found
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Direct transfer of contacts from Mobile to RingCentral App
I want to transfer some of my contacts on my mobile phone to RingCentral App Directly.
1 vote -
Option to automatically logout the use or member of the Call Queue Group when business hours end from RingCentral App without going in t...
...o the admin portal.. This will allow the manager to log off members that should not be taking calls in a call queue. This is faster t access on the RC app instead of going to the admin portal.
1 vote -
Exit group text
I was added to a large group text using my work phone number. I would like to be able to exit this group text.
2 votes -
Changing and Lock Settings for All RC App Users
I need help with updating settings in app such as phone settings and notifications to make it the same for all users and the possibly lock out the setting change.The settings in the app I want to change are enabling the click to dial for all users which is under the phone settings and then under the notifications settings I want to set call-waiting audio alert to silent for all users.We should be able to centrally control these app settings for our users, but there doesn't appear to be a way like there is for settings templates and role permissions.
1 vote -
migrate or upload existing contact file of Mitel to RC
xfer service to ring central but unable to upload contacts from mitel database to RC , tried to upload contacts via UI of mitel to save contacts but not accepting file
1 vote -
Share MAC System Audio
Need to be able to share MAC system audio on the RingCentral Video meetings. Currently, Mac users can only share computer audio when they are sharing a Chrome or Microsoft Edge browser tab.
3 votes -
Edit primary number for a user by the super admin remotely.
The super admin wants to have the capability of doing the changes for the primary number for his user on the application remotely.
1 vote -
Pride flag emoji
Pride flag emoji / self explanatory
29 votes -
Recipient name for faxing is showing different for Fax only account.
Client has multiple contact name in one fax number that she is sending to , when she send fax to one of the contact list, the recipient is showing different name in the fax to recipient section. it always select the first person alphabetically. multiple contact name with only 1 fax number.
1 vote -
Abilty to choose which tabs to pin in message side bar.
We currently use the events calendar to notify coworkers of day-of checks for our files. These are linked to specific groups for different purposes. The sidebar for the group chat helps as a quick view for where the pertinent info needs to show as information is updated/added/etc in relation to that event in that group. It helps that we can shift between each tab in that side bar, but the reset between message groups/open and close of the program is unhelpful and feels tedious to adjust. If we could "pin" or customize the tabs that show initially, that would be…
1 vote -
Export Message Conversations
The idea is to be able to export message conversations that you have will individuals so that in the event something is said during a conversation, someone show proof of the conversation.This would help in the event that someone within your company is leaving the company and you need to extract that information before the used profile is deleted in the event you need to show proof of the conversation later. This is exactly happening to me now. Our IT director is leaving and I have no way to archive or save the conversation in the event I need to…
1 vote -
New App Layout with Unified Inbox will be removed in the next updates
"Since the latest App update, all apps are set up incorrectly. I have over 1000 apps not showing the Park keys. I need help getting this put back on and removing the setting for the "New app layout with unified inbox"
1 vote -
Forward Fax Per Batch in Ring Central Application.
Client want to have an option to send fax per batch or have a folder where we can send fax per folder using our Ringcentral application.
1 vote -
Missing extensions on Phone app within new RingCentral desktop UI
Submitting this idea request on behalf of customer, Crown Packaging: The new RingCentral desktop app UI is lacking detail in the "Phone" app. For example, the previous interface showed team member's extensions, but the new interface does not show that detail. The new Phone interface has a lot of blank white space. Rather than have all of that dead space, can the call detail area on the left be enlarged further to the right to be able to pull in the extension?
1 vote -
Enable RC App to access multiple Contacts folders from Exchange
We keep contacts in separate folders by category and need access to the all.
2 votes -
Turn off notification under Resource Center Tab in RingCentral App
The customer don't want to receive any notification about the update of the application. There should be an option to turn off notification about the "What new" on Rosource Center.
8 votes -
Update the article about "Log Out of RingCentral Phone for Desktop"
Customer called in and asked on how to log out his RC desktop app. The customer advised that he followed the instruction in support.ringcentral.com (https://support.ringcentral.com/article-v2/Log-Out-RingCentral-Phone-Desktop.html?brand=RC_US&product=RingCentral_Phone&language=en_US ), however, was not able to find the log-out button in Settings. Instead, we were able to find it in Display Picture (top -left of the app) then Sign-Out. Please update the article. Thank you!
2 votes -
Reverse the order of PERLs vs ERLs shown in the RC App dialog
When changing an emergency address with the RC Desktop application a dialog is shown with current Company ERLs and personal PERLs. Presently the Company ERLs are shown first followed by the PERLs.With hybrid work commonplace these days users often must switch between home and work addresses. PERLs are a convenient way to toggle this. Yet in the RC Desktop App the ERLs are shown first, followed by the PERLs (see attached image). In light of the Ray Baum Act E911 addresses for our work locations must now include a room number. We do not envision setting ERLs for every possible…
10 votes -
Unmerge Merged Call in RingCentral App
Unmerge Merged Call in RingCentral App
3 votes -
RingCentral MVP Mobile App Received Notifications Setting Should be Set to Always as the Default
This RingCentral user relies on the MVP mobile app. And, he wants the mobile app Settings > Receive Notification to always ring at all times. As of this time, the default setting is "When inactive"
2 votes
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