3033 results found
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Key press will route directly to an external number without adding licensed extension
Want to be able to choose key presses and route directly to an external number and call go to voicemail if the customer/client will not dial any numberI don't want to add a different licensed extension for this feature. I should be able to route the call directly to an external number once the customers/client will press the key that I will assign to the external number
1 vote -
Fax Portal for Staff with out Phones
I have staff that do no have log ins/phone because they do not make phone calls for the business. However, they do help with faxing. It would be great to have a central website log in to fax only (much like nextiva) so I do not need to share my phone credentials or email credentials for a person to send a fax that does not have an extension.
2 votes -
When people call in, someone is not available then it goes to voicemail - Then that voicemail have a key presses option.
As per The customer having a key presses option under that voicemail will allow customer to choose if they are on a emergency situation and that key presses will be directed to a 24 hour customer service.
4 votes -
Allow RC AU Account to call using Blocked Caller ID to call AU Number
Allow RC AU Account to call using Blocked Caller ID to call AU NumberRC AU Account cannot use blocked caller ID number when making outbound calls to an AU number. The call gives busy tone onset of the call. Call is not hitting system call log.
1 vote -
Sync the status of the user from service web ( my extension) to the the user mobile/desktop app
Business owner to easily monitor his/her employees
1 vote -
One-Page View of Directory/Status
With our old phone system (Mitel), there was an applet named Phone Assistant(https://oneview.mitel.com/s/article/Phone-Assistant). It provided a one-page view of all users and their current status (On a call, DND, idle, out, etc.). It was extremely helpful as call handlers can quickly make decisions on who can accept a call transfer.The closest thing to this with RingCentral would be to look at everyone's status in the messaging page of the RingCentral app. Due to regulatory restrictions, we needed to have the messaging feature disabled in our RingCentral app. In an effort to duplicate something similar, our RingCentral expert helped…
8 votes -
Enable waiting room during instant meeting / Copy and paste in someone's computer during remote session
I want to enable waiting room during instant meeting and be able to copy and paste during remote session.
3 votes -
Make Dynamics 365 for mobile work like on desktop
Hello, I am a RingCentral subscriber and we are implementing a new Dynamics 365 environment with RingCentral integration. It works fine from Edge or Chrome on the desktop, but on the mobile app Dynamics wants to use the native iPhone dialer to call out. There should be an integration for the RingCentral mobile, or a way to set RingCentral as the native outbound dialer for iPhone.
2 votes -
What happen to the text icons I hate this new version and even my company is looking for new provider. They hate new video RC it sucks t...
...he other one power by zoom was the best. Text icon
1 vote -
Text messaging feature to be a way of supporting customers.
Wanted to take advantage of the text messaging feature of the account for a chat support-like of their company.
1 vote -
How to see user session locations, active apps.
I'd like to add or request a features where his RC app sessions are logged in, device type, as well as any app integrations that are being used.
1 vote -
to include a reference number for all the email notifications for faxing
to include a reference number for all the email notifications for faxing
2 votes -
An option to conference a call without placing it on hold then add a new call.
To have the option to conference a call then dial the number and hit conference again to merge instead of placing current call on hold, add new call, then transfer.
3 votes -
RC mobile app using IOS doesn't have the option for park
Customer said that there should also be an option to park call using IOS RC mobile app
1 vote -
troubleshooting button.
Add a troubleshooting button we can access on any page when something goes wrong we can hit the button and run a quick diagnostic check so when we call in we can tell you exactly what the issue is and we can get a quick fix instruction from you. This way we don't spend all day being useless trying to guess what's wrong and waste time fixing stuff that ain't broke.
2 votes -
Add Microsoft Contacts to Ring Central in Teams
We tried to primarily use Ring CEntral within TEams as that is our organizational app and we wanted to use Ring Central as the backbone of our service. However, it doesn't pull in any of the users contacts or recognize them in Caller ID. This works in the Ring Central app. It even works in Ring Central in Outlook. It just doesn't work in Teams. If the info is in Office 365 and in Ring Central, I don't see why it can't be pulled into the Ring Central app in Teams.
2 votes -
RingCentral App and RingCentral Service Sync user information
I am really not sure why this has not happened yet, but it would make complete sense to have the Service Center, where all users and phone profiles are setup to sync across with the RingCentral App. I am specifically referring to a User Profile, such as location, title, extension, mobile number, direct number, extension, email, call handling details and such. It almost seems like there are pieces of them that sync, but nothing like a full and fluid sync. We have desperately tried to make the location and details, including mobile numbers and Direct numbers sync between the phone…
2 votes -
Password in sending email to fax
Customer would like to have a feature wherein sending faxes via email is protected with a password
1 vote -
The ability to change the ringer on the mobile phone app
It would be nice add a different sound to the Ring Central Phone app like you can the on the actual phone.
1 vote -
Calendar view
mobile view does not allow full month view of calendar. Desktop view for calendar would great if able to pin to side bar for easy access and review
2 votes
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