2791 results found
-
Automatic text message reply
please add a way to set up automatic text message reply like an “out of office” email rely to the messaging system
5 votes -
Multisite logo and naming changes
We would like for each site to have its own branding and logo. Even the name of the site are different so the top left corner where the main company name shows up should be the same as the site name not the main company name that is paying for the account. Thus allowing the end users to know focus on the other company name.
5 votes -
Customize caller ID list (visible from dial pad)
Rather than just being able to determine if a user can or cannot change their caller ID from the MVP dial pad, it would be advantageous if the user could change their called ID from an administrator-specified set of numbers, rather than just all company and CC numbers in the dropdown. That way users can displays the company-appropriate outbound caller ID when make outbound calls, but at the same time, do not have access to caller IDs they "should not" be using.The attached screenshot is from my MVP test account and only shows three options, but in my corporate acccount,…
8 votes -
Keep messages unread until the window is active
Most users have multiple monitors these days. I keep RC open on one of my screens and woudl like to keep the most recent chat open while I work on other things. While I'm on another monitor working on something else, chats are coming in and I'm not being alerted if I leave the same chat active. As a result I've been in the habit of clicking a mostly unused team JUST SO I don't miss messages in the chats I really need to be a part of. We tested a competitor product some time ago and they kept the…
4 votes -
Call queue call notifications, while busy
The suggestion is to add an option, which allow call queue calls to be notified, even if the user is busy. We have the following example, provided by one of our customers: While on a call with their colleagues, the emplyees are missing external calls, which are more important to them.
3 votes -
Option to automatically end the call recording when switching from audio call to video call using RingCentral app
Please add a feature to automatically disable or complete the automatic call recording for audio call when switching to video call using RingCentral appCurrently, if the automatic call recording feature is enabled on the user and he wish to switch the audio call to video call, it doesn't work unless they will end the call.
3 votes -
I would like to add a BUSINESS website to the portal .
Hi i would like to add a business website to the portal one page for all
1 vote -
Extend Delegate Line Group functionality to the RC App (Desktop and mobile)
Use Case: The prospect saw a demo of Delegate Line Groups on a Poly endpoint. They absolutely loved the functionality and intend to use it for their Execs and Exec Admins. The customer really wants to use both desk phones as well as the RC App.Feature Request: Extend Delegate Line Group functionality to the RC App in the HUD.Specific feature callout:
Ring the RingCentral Apps when a call is placed to a Delegate line
Prepend the Delegate Line Group name to the Caller ID so that the parties being presented with the caller better understand what type of call it…3 votes -
Allow Dialpad to open in standalone window that can be moved outside of the app.
Allowing the dialpad window to move outside the app would allow a user to make calls easily without having to utilize as many computer resources and screen real estate. The app will already open a standalone window when a call is received, so it just makes sense to be able to send an outbound call in a similar manner.
3 votes -
Deskphone Support of 100+ Extensions/Presence
We were sold a system that was to have been "scalable". We are over 100 extensions and are now being told you have NO PHONES that will support more than that. We have a phone that is SUPPOSED to handle more than one expansion module but Ring Central doesn't support that. This needs to be a feature enhancement.
1 vote -
Opera Browser support
I know a group of individuals within my organization that use Opera as their main browser. However, I have found that when I choose to join a ring central meeting in my browser I am presented with an error as Opera is not supported. I know Opera maybe doesn't have as large a market share as Chrome or Edge, but I would love to see Opera support moving forward.
2 votes -
AUTOMATICALLY SHARE NEW CONTACTS WITH TEAM
While working remotely or in different offices, when receiving new calls, we individually add a new contact name, number and email. Yet this is not shared to the other users on our team. We were informed the procedure is to export and then import regularly, and then repeat to/from each team member? This is very time consuming and inefficient.
45 votes -
Add Bitmoji add in for text messaging
Useful for marketing
2 votes -
SIP ALG Test Confirmation Tool
Is there a way we can have a tool created that can be provided to customers, similar to the Network QOS test and bandwidth tests in our support documents, that would also help confirm if something like SIP ALG is enabled or another issue on the network identified to assist with troubleshooting and identifiying errors that may be network related?
7 votes -
RC Office Client will not install on Standard Users for Windows 11
I have noticed this problem in latest windows 11 client installs on a domain, it installs fine on administrator accounts and the ringcentral app shortcut shows on desktop under the users\administrator\appdata\ringcentral path. However, once you login as a standard user the shortcut is no longer there nor is it in the users\????\appdata\ringcentral folder path. Its ont a amtter of pinning or creating a shortcut to a user or even outting into the public\desktop folder because it originally installs from the users administrator account, so if you end up creating a shortcut naturally you will get access denied because of the…
1 vote -
Ring Central MVP Silent Uninstall for user-installed .exe?
Issue:Please provide an automated "silent" way to uninstall the user-installed version of the Ring Central MVP application for Windows desktop.Workarounds: I am able to manually uninstall it when logged in as the user from either the Control Panel or by clicking the "Uninstall RingCentral.exe" file from this directory:C:\Users******\AppData\Local\Programs\RingCentralHowever that is not a solution for large numbers of computers.Ring Central provides a script that uninstalls all versions of all Ring Central products.This is not practical as it removes other software like Ring Central Phone and Ring Central Outlook plugins as well.https://support.ringcentral.com/app/admin/desktop-web/powershell-scripts-uninstall-ringcentral-mvp-apps-classic-windows-system.htmlAdditional Information:I am able to silently uninstall the .msi version.…
4 votes -
Notifications for messages reactions
Please add notifications when another user reacted to your message with emoji.
2 votes -
how do i see who had desktop app and who has mobile app
i want to know who is desktop/laptop and who is mobile phone
2 votes -
Ability to see who created the Poll for Direct Message in RingCentral App
Wants to have the ability to see who created the Poll for Direct Messages in the RingCentral app
2 votes -
Call queue auto answer
Allow for auto answer in from a call queue or set up a simple hunt group from main lines. allowing customers to pickup the handset and answer the phone on Deskphones
3 votes
- Don't see your idea?