3105 results found
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Option to remove the red button notification in the RingCentral app
Option to remove the red button notification in the RingCentral app
1 vote -
block calls automatically if the calls coming in is not registered on his contacts
cx would like to have a feature that will block calls automatically if the calls coming in is not registered on his contacts like on his apple phone
2 votes -
all number normalisation / modification
Call numbers that are not stored in E.164 (e.g. in connected CRM systems) should be callable.Specifically, there are customers who currently have systems in which the phone numbers are not entered correctly.These customers cannot switch to Unify Office / Ring Central because the correction would require a lot of effort.The requirement is to convert any phone number into a dialable E.164 format.Example:+49 (0) 8153 1234567 must be converted to +49 8153 1234567.Almost all UC systems available in Germany / Europe support this function.
23 votes -
Audio/video Streaming using link for youtube-like video playing
This is something that i have never seen before. Playing youtube videos on presentations is very common these days. Like motivational, leadership, etc, videos. However, it mostly relies on the audio output of the host computer through the mic. It also, stutters so much. Having a streaming section through which you can paste a link and seek and show the video on screen with audio and video being played through a proxy/cdn (that it can cache in advance, to avoid buffering and to bypass geo-restrictions) on the client end rather than the host-end, makes it a lot more clear and…
2 votes -
User Shows Available While Waiting for Call to Connect
We have found that the User presence still shows available if somebody is in the process of making a call, but the call has not connected yet. This can be confusing for our Receptionists who are trying to place a call to somebody they believe to be available, who are in the process of trying to call a customer. It is very specific timing, but would be nice if the application was able to pick up on the fact that a call was trying to be placed, because the dial pad is open and the call is ringing, and to…
1 vote -
Update User Presence When Mic is In Use
It would be nice if the application could sense that the mic was in use, to be able to automatically update the Presence to "On a call", or something similar, when on a web meeting outside of Ring. If we are on a meeting with a client, using other products besides Ring (maybe they sent a GoToMeeting, Zoom, etc. link), our user presence still shows Available. It would be nice if the system was able to detect that there was a meeting in progress in another window.
1 vote -
** FAX ** Show User Direct Dial Number in the fax message transmission result email.
When sending a fax the email notification shows the Company Number plus User extension number, customers would like it to show just the User Direct Dial number as that's where the fax is being sent from.It's very confusing for most users as they believe that they have sent the fax, from the main number and not their direct line prompting them to think the return fax will go to the wrong place.
1 vote -
Ability to Separate Company Names of Federated Accounts
It will help prevent confusion for users why they see a different company to which they are under.
1 vote -
The Call Forwarding Feature from one extension to another extension
The Call Forwarding Feature from one extension to another extension is not yet available for RC Mobile App. That is why the user needs to download the RC Soft Phone on the desktop or use desk phone.Please add this feature.
13 votes -
Users should not be able to transfer calls to call queue
We want a feature wherein users will not be able to transfer calls to call queue
1 vote -
Exporting team member list.
For larger members teams already who wanted to extract the lists of the names that were added on the said team through RingCentral app.
1 vote -
Revalidate the user every 30 days
Revalidate user s every 30 days due to HIPAA
1 vote -
Add External Number on HUD
User is asking for an option to add external numbers on HUD same as the phone feature wherein they can add external numbers on speed dial via the online account
7 votes -
A Carrier Lookup
A Carrier Lookup like the one twilio has but getting it to work with RC is out of my hands.
2 votes -
Create a profile allocation in RingCentral App for multiple users
Profile allocation in RC App
3 votes -
Configuring Company Numbers and Info on the mobile app
Please allow configuring Company Numbers and Info on the mobile app. Previous versions used to have this feature and it's really convenient for changing settings remotely or on-the-go for account admins.
1 vote -
Separate Button for Group Text
There are users that always send Group texts and it is tedious for them to always press create group text or navigate to another option to send group text as the design and option on RC Desktop app is different on RC Mobile app.
1 vote -
Ability to select what user's can see as an outbound caller ID on their RC application
This is to prevent users to select other phone numbers as their outbound caller ID's.
9 votes -
Notify all users of received faxes thru desktop application
All incoming faxes are currently emailed to all users at the same time. How do I have the desktop app notify all users at the same time that a fax has come in?
2 votes -
Syncing Pipedrive contacts to the RC app
Syncing Pipedrive contacts to the RC app
2 votes
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