3033 results found
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Hide EXTENSION from the Contact List
MESSAGING / TEXT / SMS - When searching for a team member in the Contact list you can either send a message to their Extension or their assigned numbers. It is possible to hide every number EXCEPT the extension.Would like an option to hide the extension so that the contact list is just a list of personal numbers. Sending some messages to the extension, and some to the contact number makes multiple, confusing places for messages to live. Messages that are sent to extensions instead of direct numbers are not tracked in the billing exports for compliance reasons.
2 votes -
Able to edit/Add contact of ongoing call
Customer requested to check if we can add a new feature that will add the new contact while they are on the call of the person or customer and add notes using the RingCentral Application.
2 votes -
Include the Title/company name on the missed call layout
The customer check if we can include the company name on the list of missed call information not just the name nad phone number so that it is clean and they can prioritized the outbound schduled depends on the information on the missed calls
2 votes -
Permanently block the Fax ID
Need to permanently block the FAX ID even if we choose a different number to send out a fax. What is happening now is the fax caller ID settings will only apply to the last phone number being selected on the FAX ID and once we choose another caller ID for sending the fax then the setting from the admin portal will be changed from Blocked to the phone number he chooses to send out the fax
1 vote -
Monitoring RingCentral logins for RingCentral App, Desktop or Web.
Customer requested for a feature that will allow her to monitor who are being logged in in her RingCentral accounts and should have an ability to log them out if necessary using RingCentral App, Desktop or Web.
1 vote -
Quick contacts access when transfering a call (Desktop and Mobile Apps)
We can add company contacts to our Quick contacts access but when we receive a call and want to transfert it to someone else, we have to search the contact in the global list again. If we could have the possibility to access our Quick Contacts from there, it would save some time as it's when we are on a call that we have to redirect it the fastest way.
5 votes -
Company Name to show when the calls are forwarded to third-party numbers
The customer would like to request an additional feature which is to show the name of their company when someone called their main number or a direct number and forward it to their party number.
2 votes -
Pop up window for Internal Messaging
When a IM comes through, I would like to get the conversation in a pop up window that stays open instead of the icon flashing.
5 votes -
It would be nice to be able to turn off certain tabs like company or device tabs in contacts.
It would be nice to be able to turn off certain tabs like company or device tabs in contacts.
1 vote -
DND Reminders
I don't have a physical desk phone and rely solely on the RingCentral Windows app. I typically have other applications running in front of the RingCentral app and since I am only in the RingCentral app a small percentage of my day, often times I forget that DND is on when I return to my desk. It would be nice to have some additional DND reminder options such as:An indicator (i.e. a red dot, or a red line, etc.) on both of the Windows task bar icons (the pinned icon in the task tray and the icon in the notification…
4 votes -
Outbound caller ID be available regardless if assigned to user or not
Customer want a number to to be avaiable to all users even if they are already assign to a specific extension
1 vote -
Minimized At Startup
This has other ideas already submitted, but they're all old and it still hasn't been added.Most programs with an autostart at boot feature allow the user to set it to open minimized to the tray. This has been a requested feature for years and it still hasn't been implemented, which is a grand disappointment. Although a mere annoyance, I dislike having to wait for RC to load before I can close it to the taskbar every time I log into my computer. Such a basic feature should have been available at launch and it's high time it was added.
1 vote -
option for new numbers to be added directly to either company, personal, guest etc on android phone
option for new numbers to be added directly to either company, personal, guest etc on android phone
1 vote -
Creat multiple contact lists - The ability to create a "Client" contact list.
The ability to create a "Client" contact list in addition to the "Personal" contact list, so client and person contacts are separate. I am surprised since this is a Business Account that this is not an option. Also, each user should be able to create their own personal and client contact list. Thanks
4 votes -
Looking for an option to make sending calls to voicemail when on another active call the default rather than letting the other call ring...
... through. We are looking to not disturb coworkers on an active call and would like to set the default as sending a call to voicemail when on an active call rather than ringing through.If this isn't the default, it would be nice to have a toggle setting to change this behavior for call forwarding to voicemail during an active call
22 votes -
Unable to Archive Pager Messages
There should be an option as the messages may be required to be archived for compliance reasons.
1 vote -
Change display information for incoming calls
Customer needs a feature that he can identify if a call is coming from their main number or his direct line. was able to isolate and this is a feature request on mobile app for RingCentral
6 votes -
ADD FEATURE IN HUD TO RECORD MONITORED CALL
Cust requesting to add a feature where they can monitor an agent on a call and record straight from the HUD.
2 votes -
Call barging
To allow multiple users at a time to barge on the call
2 votes -
Enable leaving notes when creating a meeting schedule.
Enable leaving notes when creating a meeting schedule.
ability to see all the meeting schedules in the RingCentral application in one place.1 vote
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