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  1. Allowing the dialpad window to move outside the app would allow a user to make calls easily without having to utilize as many computer resources and screen real estate. The app will already open a standalone window when a call is received, so it just makes sense to be able to send an outbound call in a similar manner.

    3 votes

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  2. We were sold a system that was to have been "scalable". We are over 100 extensions and are now being told you have NO PHONES that will support more than that. We have a phone that is SUPPOSED to handle more than one expansion module but Ring Central doesn't support that. This needs to be a feature enhancement.

    1 vote

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  3. I know a group of individuals within my organization that use Opera as their main browser. However, I have found that when I choose to join a ring central meeting in my browser I am presented with an error as Opera is not supported. I know Opera maybe doesn't have as large a market share as Chrome or Edge, but I would love to see Opera support moving forward.

    2 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  4. 2 votes

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  5. Is there a way we can have a tool created that can be provided to customers, similar to the Network QOS test and bandwidth tests in our support documents, that would also help confirm if something like SIP ALG is enabled or another issue on the network identified to assist with troubleshooting and identifiying errors that may be network related?

    7 votes

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  6. I have noticed this problem in latest windows 11 client installs on a domain, it installs fine on administrator accounts and the ringcentral app shortcut shows on desktop under the users\administrator\appdata\ringcentral path. However, once you login as a standard user the shortcut is no longer there nor is it in the users\????\appdata\ringcentral folder path. Its ont a amtter of pinning or creating a shortcut to a user or even outting into the public\desktop folder because it originally installs from the users administrator account, so if you end up creating a shortcut naturally you will get access denied because of the…

    1 vote

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  7. Issue:Please provide an automated "silent" way to uninstall the user-installed version of the Ring Central MVP application for Windows desktop.Workarounds: I am able to manually uninstall it when logged in as the user from either the Control Panel or by clicking the "Uninstall RingCentral.exe" file from this directory:C:\Users******\AppData\Local\Programs\RingCentralHowever that is not a solution for large numbers of computers.Ring Central provides a script that uninstalls all versions of all Ring Central products.This is not practical as it removes other software like Ring Central Phone and Ring Central Outlook plugins as well.https://support.ringcentral.com/app/admin/desktop-web/powershell-scripts-uninstall-ringcentral-mvp-apps-classic-windows-system.htmlAdditional Information:I am able to silently uninstall the .msi version.…

    4 votes

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  8. It is useful for the company and the called party as the called party would instantly see who is calling them, instead of just a number.

    21 votes

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    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  9. Our field sales team love the idea of being able to work from their computer and be able to click on a number on the internet or their CRM and have the number be called by their RingCentral mobile application on their mobile device.

    3 votes

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  10. Please add notifications when another user reacted to your message with emoji.

    2 votes

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  11. i want to know who is desktop/laptop and who is mobile phone

    2 votes

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  12. Wants to have the ability to see who created the Poll for Direct Messages in the RingCentral app

    2 votes

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  13. Feedback from users that the would like to see the original caller ID on transferred calls in the RingCentral app.

    27 votes

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    Implemented  ·  3 comments  ·  Application  ·  Admin →
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  14. It would be helpful if the mobile app showed what extension picked up what call. Currently, when the same line rings simultaneously and one extension picks it up, it shows up as a missed call on all other extensions. I would like it if the desktop app, mobile app, and even the desktop phone showed who picked up what call instead of how it currently says missed call.

    1 vote

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  15. There are times when I need to connect with a peer and they are showing in DND Or busy/red. It would be great to have the option to click that would alert me when their status changes to available/green. This would prompt me to reach out at a time that is more convenient and able to chat.

    1 vote

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  16. Using ringcentral desktop, only the main enter key activates the call after typing the phone number, the enter key connected to the numpad does not work.

    1 vote

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  17. Allowing us to have a place in the RC app to integrate ticket submission to SysAid so our users can stay within the RC app while also reaching out to Support.

    2 votes

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  18. I use RingCentral in a variety of ways. Sometimes I use it for meetings where I use my PC Speakers and Camera and Microphone. Other times I am making pure calls, where I use a typical Bluetooth headset with the PC. Switching back and forth between these settings is awkward. I would like a feature that simply lets me group my desired audio devices together and assign a "Group Name" to them. For example: "Camera & Speakers" would set my system to the camera, microphone on camera and speakers. A 2nd group would be simpy "Headset" that would change the…

    4 votes

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  19. Ideally when a customer calls, if the only agent in at that time is onanother call, they would either a) be able to put the current caller onhold for a moment to take the incoming call's contact information or b)when they are finished with the current call, they would have a Missed Callnotification alerting them to the missed call to return the call.

    3 votes

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  20. As a lawyer I sometimes need to provide proof a fax was sent. It would look much more professional if my fax results page had my firm name and information rather than an advertisement for Ring Central.

    4 votes

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