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  1. It will be useful to show the called # when an inbound call comes in. I have 2 businesses and 1 business uses my company main and RC support and I have managed to amend settings to allow the called # to show when a call comes in. However we have been unable to show the called # for the 2nd telephone # I have. This is important since I need to know which business the inbound call relates to so that I know how to answer the phone.

    1 vote

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  2. It would be nice to hear an audible notification when a new message comes through in the chats in case we need to step away from our desk or when multi-tasking for RC web/desktop app and RC mobile

    7 votes

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  3. Used in the messaging feature, it's an excellent way to incorporate personal company logos and to make the agents more interactive. Moving from a different platform this was one feature that we enjoyed for motivation. Add emoji then you upload a gif or png and it will make it transparent to use on a black or white background. Simple to add and brings a lot of fun. Thank you

    18 votes

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  4. When I am searching for another user in the Dial pad it currently just brings them up and all i can do is click the name to call. It would be nice if we could see the status, so if the person is already on the phone or offline we know before initiating a call with them.

    15 votes

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  5. 8 votes

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  6. With multiple users it would be very helpful to be able to make a note if a VM was replied to. And I would like to see the Text option returned to the Voicemail section as now we have to take extra steps to text back someone via desktop.

    1 vote

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  7. It would be great to see an option in the RingCentral App for users to generate a diagnostic bundle that they can then email/send to an admin.The diagnostic data would contain pertinent information relating to the App and environment to help with troubleshooting issues e.g.App VersionApp PermissionsUser logged in details e.g. extention, DDINetwork settings quality test dataOperating System / PlatformApp SettingsApp logs (if any)Note the network settings and quality tests are of particular value. As often issues found appear to be network related.

    1 vote

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  8. If all extensions are busy on call or only one extension is online , there must be a call wait pop-up or notification comes up (if a client calls up). The feature is missing. We always miss the caller number or information. I request you to please add this feature "Call Wait Notification". This will help to call back our client.

    4 votes

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  9. Have the ability to type out a message in the RingCentral app, and send that message to a RingCentral Overhead paging group. The message would be converted from text to speech. This would be helpful in our retail environment in two main situations: 1) when additional help is needed out front. We could discreetly type out the message "customer service needed out front" and page the message to the back without having stop working with the current customer. 2) If the front customer service person is on the phone and someone walks in, we need to alert assistance is needed…

    4 votes

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  10. If it is supposed to work I don't see the option for every call.

    4 votes

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  11. On the RC Phone app when you want to find someone in the directory listing of the HUD, it doesn't filter as you type.If they are on a call and click the park line, all they get is a single file list of all employees and park locations which they have to scroll through without the ability to search/filter. That's a horrible experience. Please implement this asap.

    3 votes

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  12. By having this feature it would allow the users to identify if the number is just busy or not working anymore

    1 vote

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  13. While out of the office, not everyone calls to hear we are out of the office but I always come back to multiple text messages. If an out of office feature could be added when we get a text, it would be extremely helpful!

    8 votes

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  14. Be able to receive short code SMS

    1 vote

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    Implemented  ·  1 comment  ·  Application  ·  Admin →
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  15. some mechanism for message sender to see whether receiver has read the message or not

    2 votes

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  16. Customer requesting to add a feature on the RC app that Shows the location of the Caller

    2 votes

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  17. I need to transfer all my contacts from my iPhone into the RingCentral app in one simple action.

    5 votes

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  18. In Mac OSX, natively, a user can use Option + Left arrow or Option + Right arrow to move the cursor back one word or forward one word. That's a consistent behavior in every application on the Mac.RingCentral App introduced additional keyboard shortcuts in 22.1.20.341 Web, 22.1.11.2682 Mac (Intel) release that changes the native behavior. In RingCentral App, using Option + Left arrow takes a user back in history. If a user is typing a message and wants to go back a word, they'd use Option + Left arrow, but RingCentral App will take them to the previous history. That…

    6 votes

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  19. I would like to see the option to make all users/extensions being capable of sending text/sms from the same designated phone number. Example main company line and not just the admin. Don't want to have to give out my log in and password credentials.

    3 votes

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  20. I manage 3 different Ring Central phone numbers. Would you folks make the phone number that is active inside my desktop phone application Highly Visible at all times when I am in the desktop application? Maybe in the blue ribbon at the top.

    1 vote

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