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2814 results found

  1. This would allow users to set automated text responses similar to how they would on an email. Anyone who tries texting a RingCentral number that is in Do Not Disturb mode or outside of business hours will receive an automatic reply.

    4 votes

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  2. When a call drops, I have no idea because there is no chime to let me know. Also when the other party hangs up, I would like to know that the call has ended. This feature exists in competing products (for example Microsoft Teams). Thank you.

    10 votes

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  3. I use a mobile phone while driving. It is very hard to use the keypad to asswer calls.Would much prefer to say yes

    1 vote

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  4. Currently - our users follow the below workflow for signing into RingCentral Glip:

    1 - User signs into IDP
    2 - User navigates to: https://app.ringcentral.com
    3 - User selects "Sign in"
    4 - User selects "Single Sign-on"
    5 - User enters company email
    6 - RingCentral grabs user identity from IDP & signs them into app

    Ideally, I would like to skip steps 3-5 (i.e. pass the user's email as a parameter in a login request, or hit a custom tenant url which performs an automatic metadata lookup)

    You already do this for other services, for example: https://service.ringcentral.com &https://login.ringcentral.com/api/sso/startup?email=

    16 votes

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  5. https://www.hawksoft.com/agency-management-system/tour/phone-integration/Ring Central is a highlighted vendor of Hawksoft for this feature platform. Hoping to make this a reality because this is why I came to Ring Central.

    1 vote

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  6. On a desk phone, it is possible to change the settings to see what number was called if a user has multiple extensions forwarded to them. There seems to be no such feature on the mobile app. It would be quite useful if that feature can be implemented.

    1 vote

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  7. We used to use Skype for business and it let us know when users were away from there app. We would like to track this in RC but I it does not seem to exist. Please add this feature

    25 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  8. In New RC, it appears there is not a way to duplicate / copy a team. This feature is widely and heavily used within our org. We have a template team with members and tasks for each project, and this team is duplicated every time a new project lands. This is used a significant number of times a day/week, and incredibly critical to our org. needs.Without this feature, the RC app is very useless to us in terms of internal project and time management.

    48 votes

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    Planned  ·  7 comments  ·  Application  ·  Admin →
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  9. Add out of office status to list and maybe add special call routing for out of office status.

    3 votes

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  10. Scenario:Initiate a call from the desktop phone.Flip the call to the mobile app.Flip the call back to the desk phone.The mobile app no longer recognizes that there is an active call and does not offer the "switch the call to this device" option. Close and re-open the mobile app.The mobile once again recognizes that there is an active call and offers the "switch the call to this device" option. The mobile app should be updated to always recognize the active call on the extension, without the need to close and re-open it.

    1 vote

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  11. When making and transferring internal calls from the dial pad on the Desktop Application you can't see the users presence status (In a Meeting, On a Call, DND etc.). Being able to see the Users current presence state would improve the user experience.

    6 votes

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  12. Currently the exe format of the install seems to have limited command line options and the MSI install is a much larger file. when using tools to remotely push applications to install this becomes a problem. looking for a way (but not limited to) push RC desktop app and have it install for all users not just single user install. also there is a popup window at the end of the install that wants to add the firewall rule need to suppress that prompt and just do it now MSI install has the command line option for allusers=1 but lack…

    6 votes

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  13. We have several users that would appreciate being able to show 24 hour time instead of the standard time. i.e. 13:00, 19:00 versus 1pm, 7pm.

    5 votes

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  14. Click on a previous phone call from the RingCentral App https://app.ringcentral.com/phone/callhistory and create a task out of it and assign it to someone via

    5 votes

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  15. Can we hide an extension's direct number within the RingCentral app?

    3 votes

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  16. Like Slack and other apps, it can be very helpful for me to be able to take screenshots and paste the results into the app - rather than needing to save as an image then upload.

    4 votes

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  17. Request to have these available for queue type situations

    2 votes

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  18. In addition (or maybe instead of?) the standard pre-built status messages, it would be helpful to have some of your previous status messages as well. For instance, we're often indicating where we are...at the office, working from home, etc. It would be really convenient if you could just toggle back to a previous status, without having to type it all over again. Having your own custom list of status messages is arguably more useful than the generic messages.

    2 votes

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  19. I hope we will have an option to create an auto response in SMS so whenever someone sent SMS we can send them an auto response. It will be very beneficial for every company and will saves time.

    27 votes

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  20. To receive messaging, the app needs to run, but it does not need to run in the foreground upon computer login. Please add a setting option to be able to start the program in the tray area. MS Teams has this option and it is very useful.

    39 votes

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    3 comments  ·  Application  ·  Admin →
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