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  1. Support technicians always asked for call samples/logs that occured within 24-48 hours because they will no longer show on the RingCentral records. This is causing delayed resolutions to multiple issues that are being experienced by the users.RingCentral could have the logs to save logs that are more than 48 hours to troubleshoot the cause of the issues reported on the calls.

    1 vote

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  2. There is no way to split audio or set up a “ride along” situation for training purposes.

    3 votes

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  3. I use the ios mobile app frequently. Unfortunately, I am unable to view/edit any scheduled meetings that are greater than 1 week out. I have to go to the desktop app to do so. It would be much more convenient to have those meetings accessible via the mobile app.

    1 vote

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  4. Inbound Calls to the RC numbers can only be filtered by the phone number and there is no way to stop receiving calls that are forwarded from another carrier.Hoping that we can have a feature that can detect forwarded calls and let users decide to block or accept them.

    1 vote

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  5. Every called that is parked should have a duration on the screen. Would be really nice to have the duration so the call that has been parked the longest can be picked up first

    3 votes

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  6. Users that are part of a queue /or even ring group is not ringing their extensions if they only have soft phone / desktop application / mobile application which gives limit to call routing of the company.A lot of employees were now working remotely and not all of them have physical phones.

    1 vote

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  7. Allow admins to hide the extensions of specific sites from other sites to prevent accidentally transferring calls to the wrong site

    2 votes

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  8. Allow users to configure an exclusion of certain audio or video devices or even more desirable, allow to us to configure if a certain device is present automatically set it as my audio and video device. Also it would be great if the selection within one function of the desktop app applied on all functions (i.e. if I set the audio/video device in a RCM session, also apply that to my 'phone' settings.The biggest win would be to autodetect that a preferred audio device is present and automatically put as the device for all functions in the app.Where this can…

    6 votes

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  9. Ring Central Message automatically uses characters such as * and _ as a pseudo-commands to format the characters inbetween them. It also allows the (now standard) use for control characters (ctrl-b, ctrl-u, ctrl-i) for formatting. Further, the formatting is not shown prior to sending the message, and worse, there is no limit (that I have come across) as to how far apart these characters are in a message.My idea is to have an option to turn off the use of printable characters as formatting commands.Use cases:Copy/pasting a mathematical formula with multiplication. The * is not intended, nor should be interpreted…

    2 votes

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  10. HiPlease can we add the ability to hide the Hide Main Company Number. This number is not used within the organisation and causes a great deal of confusion for our users when this number is inadvertently selected.We need to keep the ability to change outbound identity - and it seems strange that RC do not allow us to hide what appears to be a legacy feature.Thanks for your consideration.

    11 votes

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  11. It would be helpful (and something that was a feature with Fonality) where you can click on a phone number in your browser OR copy and paste a phone number to the RC web app. The call starts to dial out, but it's connected to your deskphone where the call takes place.

    6 votes

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  12. So my company uses Tasks in various Teams to keep track of work that needs to be done. When selecting a specific Task, the most important information is usually in the Task Replies, but the replies are all shown on the right side of the screen with only like 35 characters to a line. When these task replies are anything but very short blurbs (as they often are in our workflow), it becomes difficult to try to read them in this menu and I have to resort to looking at the Team view that will contain every reply to every…

    3 votes

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  13. Would be nice to have a workflow option for task, so one person can approve / or review, then pass along to the other. As it is now, multiple people can be assigned, but there's no way to indicate the first person approved first (short of commenting w/in the task to keep a record)

    5 votes

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  14. Many employees in the modern workforce are traveling or moving around working on their Mobile but STILL want their team to know they are ONLINE / Available to be reached. Currently if you are working on the RC MOBILE APP, if you simply move to a different app (like taking a call or email) if instantly shows your Presence dot as Offline: A gray dot. This is NOT how it works on the RC desktop app or browser whereby it only goes to OFFLINE (gray dot) after 15 minutes of being inactive (meaning not in the RC app). The mobile…

    5 votes

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  15. I have a surface pro x, with and ARM processor and I am unable to run the desktop app on my device.

    29 votes

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    Implemented  ·  5 comments  ·  Application  ·  Admin →
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  16. We assemble freelance writers from all over the world into our RC groups. All of the writers are able to see all of the other writers. It would be great if the email accounts were not visible and someone would have to message them in RC which would be easier to catch.

    2 votes

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  17. The RC App on Android has its own Bluetooth switcher that is separate from the Android system Bluetooth Switcher. When switching from handset to Bluetooth, this requires fiddling with both settings in order to connect the Bluetooth headset.Why can't the RC App just use the Native Bluetooth switching tool on Android?

    2 votes

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  18. The Ringcentral desktop app is becoming cluttered and hard to use. We use it almost exclusively as a phone app and are happy with that. How do I remove features that are pretty much worthless to us, like the Resource Center? Is there any chance that you will make a way to deemphasize feature that are never or rarely used?

    3 votes

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  19. In a queue, it detects that member as busy when engaged on a call. This doesn't enable them to receive call, unlike in call forwarding that has the ability to receive calls in all platform

    8 votes

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    Implemented  ·  8 comments  ·  Application  ·  Admin →
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  20. Privacy. Nobody else really needs to know who the CEO is on the phone with.

    2 votes

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